vB Easy Archive - how does your sales floor work?

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how does your sales floor work?
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Posted by: bam bam

does greeter direct people walking in to certain reps? do reps congregate at front door and tackle customers? how is it determined who gets customers walking thru front door? just curious?

Posted by: ivwshane

Our reps all stack together at the front and greet customers.

I hate it but upper management wants it that way so thats what we do.

Posted by: The Champ

We all stand in the "batters box" (the circle with all the stations).

As soon as one of us spots a customer coming in, we all yell, "not it."

Last one has to take the customer.

Ahhh I joke

Posted by: k.heiner

we call our cage with the workstations in it the snail.
unless we are ringing out a transaction ,wecannot be in the snail .

thebatters box is rihght next to the door. ssr's are supposed to do the entire post sales gig, but that never happens.

Posted by: ludetypes98

if i see a bag or box come close to the door, i bolt right to the break room. haahah only sometimes though.

Posted by: Stea1th

Quote:

Originally Posted by ludetypes98

if i see a bag or box come close to the door, i bolt right to the break room. haahah only sometimes though.

I used to do the same thing. but honestly, I ussually get something
good out of it, in either accesories or maybe convincing them
to go with blackberry. Sometimes you get screwed and get the customer
that wants you to explain everything to them again and what phone
would be better.

Ussually our sales floor is pretty relaxed, which a lot better then
aggressive sales people at the door. I remember we had a few days
where we tried that and it was horrible..we actually had a few customers
that complained and felt they were being rushed and liked our old
ways better. People ussualy stay at their pc's and just greet the customer
as they approaches them or if they are looking
at phones you walk up to them.

Much better then when you walk in and get rushed by 10 reps saying how
they can help you.

Posted by: prime_minister

Quote:

Originally Posted by Stea1th

I used to do the same thing. but honestly, I ussually get something
good out of it, in either accesories or maybe convincing them
to go with blackberry.

Meaning you switch them from a PDA personal to a BB data plan and don't give the original rep credit? Or is that considered the same "family" and thus won't give a chargeback with the new comp plan...?

Posted by: k.heiner

Quote:

Originally Posted by prime_minister

Before the "no-charge-back" idea comes into play, you must first vest 30 days of the sale in your comp code. If you sell someone a blackberry, and they clearly don't want the features of the blackberry, and would prefer to go with a windows mobile device, then you have done nothing for the customer, or the company.

So you're not "taking" the original reps credit, but the original rep clearly didn't make a standing impression such that the customer would come back to them for an exchange if necessary, and the original rep force fed the customer something they didn't want/need. There is a guy at my store that threw a fit when he continually slammed people with PDAs without explaining them, and then those same customers would come back and want to exchange for another device and he would do 3 things. 1. He'd hide from the customer that he helped. 2. He would never tell the customer that he was adding the features, and customers didn't always want them (he simply skipped the step of "selling" them the features of the device.) 3. He'd expect that if you helped a customer he had already slammed features on, that you would keep the new features that you have now vested the sales process in his comp code.

Needless to say he didn't stay very long, but goes to show you the attitude that some of the company sales rep have. And everyone wonders why salespeople have a bad rap-sheet...

Posted by: Stea1th

Quote:

Originally Posted by prime_minister

Credit? For what. They should of went with something the customer knew
they would like. Granted..if it's rep i know or in the store I'll do it..but if i go
through the time of switching out a phone and upselling something I'm
going to get as much credit as i can.

Generally, it's not Blackberry > PDA it's Regular Phone > PDA > Blackberry.

I always push blackberries and if i can get the feature I'm going to take it.

I believe PDA/Blackberry plan is not the same family