vB Easy Archive - $250 IPhones from AT&T Promotion

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$250 IPhones from AT&T Promotion
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Posted by: spartanrob

Quote:

Originally Posted by Hoshnasi

Two questions:

First a friend of mine who is an AT&T customer wants and iPhone but not another contract, can he perform an activation from the ZiPhone and use the phone with no problem.

Second, has anyone been able to extend the warranty on the refurbs using another carrier. I read something about faxing in copies, but I can't finds any #'s

1- Yes
2- No, i could not. I was told I had to activate via iTunes to extend my warranty.

Posted by: skinticket

i know i posted a new thread in the hacks forum, but i just jailbroke my iphone and activated it using iliberty. Im using my old sim card. My iphone says i dont have any service... whats the problem?

Posted by: imaginasianvboy

skinticket, you have to do the unlocking, jailbreaking, and activation process. As an AT&T /Cingular customer, you would still have to unlock. Don't ask me why, but I had to unlock my phone eventhough i'm an at&t customer to get signal.

Posted by: skinticket

thanks for confirming that! my friend was saying i had to unlock it aswell. I just did it and thanks to you guys i now have service! I guess now i gotta call ATT and tell them i wanna add the $20 plan.

Posted by: imaginasianvboy

you can just log into OLAM and add the data plan

Posted by: skinticket

whats olam? im guessing the att website... logging in and adding it?

Posted by: xburnerx

Yes. online account manager.

Posted by: skinticket

it wont let me add the plan. It says :

Unfortunately, your feature change failed. Please review the error message below for steps to resolve your problem.
F902: We apologize for the inconvenience, but we are unable to add your feature at this time. Please call Customer Service at 1-800-331-0500.

hmm... i called att but they said since it is an iphone i gotta do that at activation. Can i use a different plan on the iphone?

Posted by: imaginasianvboy

ahhhh i guess you can't add it through the website. Put the sim card into your RAZR then go add Media Net Unlimited. $15 plan and it will work on your iphone.

Posted by: skinticket

alright $15 is better... and i guess i can live without visual voicemail... lol

Posted by: yEsKiA

it was always 15$ for data. The extra $5 is for 200 txt msgs.

Posted by: Russpauly

Ok, so I just sold my $250 Refurb Iphone on Ebay. But there is something suspicious about the buyer, he joined today and has no feedback, nothing. Does this sound a little weird to anyone??

Posted by: rodr2257

everything about ebay is weird to me... but that's just me!

Posted by: xxtonymanxx

russ u just got screwed....that ebayer is a make ebay to ruin everything, he wont pay and wont respond bc he has nothing to lose if u give him a negitive. i sell only to ppl with atleast 5 positives and paypal only with shipping address confirmed, there legit ebayers, ur situation u will need to wait a week for the dispute to settle then resell

Posted by: rcurley55

after three attempts, mine has FINALLY shipped. I purchased a 16gb...

Posted by: Russpauly

Ya, it is really suspicious. I sent the buyer and email. I guess we will wait and find out what they have to say. I hate scammers.

Posted by: Xarlon

Quote:

Originally Posted by Russpauly

Ya, it is really suspicious. I sent the buyer and email. I guess we will wait and find out what they have to say. I hate scammers.

When you re-list it, make sure Paypal Account is Required and use the Buy it Now option. (They're selling now for around $400-450) and make sure Immediate Payment Required That stops a lot of the scammers from bidding. Should sell the same day.

Mine sold within 10 minutes of auction start. Last one sold within 5 minutes. Both sold to legitimate buyers.

Posted by: Xarlon

Refurbs ARE BACK ON LINE AT THE ATT SITE!

Posted by: Johndoe01

Quote:

Originally Posted by Xarlon

Refurbs ARE BACK ON LINE AT THE ATT SITE!

Wow! I can't believe it!!

I guess AT&T want to totally clean up their inventory to make room for the new 3G iphones.

Posted by: Anisoul

Keep the cat IN the bag! Also, it appears that they are restocking the refurbs every Wednesday.

Posted by: illlojik

Quote:

Originally Posted by Xarlon

Refurbs ARE BACK ON LINE AT THE ATT SITE!

Damn.. just bought a brand new one too. Oh well. I guess I can get one for my girlfriend now.

Posted by: Xarlon

Quote:

Originally Posted by illlojik

Damn.. just bought a brand new one too. Oh well. I guess I can get one for my girlfriend now.

Good luck with that. I tried to get another one with a different email and credit card but they canceled it two minutes after the order was completed. Guess they're going by shipping address's now to verify and only allow one per household...

Posted by: Cuthroat

I just checked they really are back in

Posted by: Russpauly

HAHA OMG!! These things are like crack. I just bought another one. I may even buy one more and have it sent to a friend...I am securing my new Iphone purchase.

Edit:
They canceled my order like minutes later.

Posted by: Johndoe01

Quote:

Originally Posted by Russpauly

HAHA OMG!! These things are like crack. I just bought another one. I may even buy one more and have it sent to a friend...I am securing my new Iphone purchase.

Edit:
They canceled my order like minutes later.

Same here! I ordered and a few minutes later, I received an email that it got canceled

Posted by: anmoldagreat

i got an email confirmation when i picked up another one just a few minutes ago...

Posted by: Russpauly

Quote:

Originally Posted by anmoldagreat

i got an email confirmation when i picked up another one just a few minutes ago...

Wait for it...wait for it....Now!! I received an email a few minutes afterwards too and then an order cancelation email shortly after. The second time though I used a totally different card and shipping address and they still canceled my order, again. Anyone know of some ways around this?

Posted by: yEsKiA

have someone else order it?

Posted by: Johndoe01

Quote:

Originally Posted by Russpauly

The second time though I used a totally different card and shipping address and they still canceled my order, again. Anyone know of some ways around this?

How could it be?? Maybe the billing address on your credit card and and the shipping address is not the same? That's the only reason I could think of.

Posted by: free_gas

Quote:

Originally Posted by yEsKiA

have someone else order it?

I tried, got rejected, I am going to call the credit card company...

Posted by: xxtonymanxx

damn i also got the canceled email, ur right just have someone else order it

Posted by: Russpauly

Well, I don't think that it's because of different shipping addresses and what not only because Before they even confirmed it I spaced that my credit card does have a different address and they said that it couldn't be validated right away. And yeah, I had my mom order it but she wants some of my profits.

Posted by: netslave

ordered, went thru the process online. said its all good got the email: Your order has been completed, got a conformation number, etc. im in wait and see mode now.

having read all these posts, i just calls the CS dept. i told her i was just trying to verify if these were still available, knew they sold quickly last time. she said as long as the website lists them as available, they have them. i double checked, these are refurb right? not new 8gb phones? yes, refurb. she went into the system and said they show 732 available as of this time.

guess ill find out.

Posted by: netslave

how soon did you order before you got an email saying no? did you get a conformation email first with an order number, etc and then an email saying no?

Posted by: Xarlon

Quote:

Originally Posted by netslave

how soon did you order before you got an email saying no? did you get a conformation email first with an order number, etc and then an email saying no?

It takes exactly 2 minutes. If they cancel , your next email will say "we canceled your order" in the subject line.

Edit: If you haven't ordered one before then you should be fine. In that case your next email will be the shipping information and tracking number later today or tomorrow...

Posted by: netslave

thx, guess ill see if i get one or not. i logged into my cc company's website, my avail credit hasn't changed. if i buy something online its usually shows pending right away. oh well. my N95 is on the way! cant be too sad.

Posted by: Xarlon

Quote:

Originally Posted by netslave

thx, guess ill see if i get one or not. i logged into my cc company's website, my avail credit hasn't changed. if i buy something online its usually shows pending right away. oh well. my N95 is on the way! cant be too sad.

ATT won't charge your card until it ships.

Posted by: ej3ffrey

i just ordered mine, i haven't ordered one before and haven't gotten a cancelation email.

this was perfect timing too because my bb pearl is about to die.

Posted by: aztlan76

I had to order another one. My wife stole the one I bought last week.

I used the same address and it got cancelled right away. So I got my brother to use his address and credit card. So far so good. I learned so much about the unlocking process during the last couple of days that I think things will go so much better.

Iliberty+ is the route I am taking this time around.

Posted by: Xarlon

My niece just ordered one. Looks like they're shipping it Fedex overnight this time

Posted by: djransom

Quote:

Originally Posted by Xarlon

My niece just ordered one. Looks like they're shipping it Fedex overnight this time

They are? I ordered mine almost 2 hours right about I went to lunch. My order said free 2 day shipping. Overnight would be a nice though

Posted by: kbright1892

Thanks guys!!! I've been wanting an iPhone to hold me over until the 3G model comes out, but I didn't want to pay full price so this is perfect. I've seen the posts about these the last few days, but I didn't get in on it while it was active until today.

Edit: And mine was shipped 2-Day as well. I'm not sure how the guy above got overnight unless he paid extra.

Posted by: ej3ffrey

did you guys get any tracking number or anything after you placed your order? i just got an email confirmation.

Posted by: celtictech

Refurbs are back on the at&t site

Posted by: thadoggfather

You think it's worth getting, unlocking, and reselling at this point?

Is there 10% restocking fee on refurbished iPhones?

Posted by: celtictech

Quote:

Originally Posted by thadoggfather

You think it's worth getting, unlocking, and reselling at this point?

Is there 10% restocking fee on refurbished iPhones?

Don't know, ebay & craigs list will probably be flooded with these soon!

Is a good buy for someone that wants an iphone but not 3G.

Posted by: thadoggfather

Yeah I'd buy one merely to attempt to resell. I've had iPhone for a while and liked it, but for personal use, I'm waiting for 2nd generation.

Posted by: htownballa23

Quote:

Originally Posted by ej3ffrey

did you guys get any tracking number or anything after you placed your order? i just got an email confirmation.

Thats all I have gotten so far, I just ordered it a little while ago so maybe later on today or tomorrow they will provide one.

Posted by: Anisoul

Quote:

Originally Posted by thadoggfather

You think it's worth getting, unlocking, and reselling at this point?

Is there 10% restocking fee on refurbished iPhones?

No, I don't....pretty soon, the resale price will go down and it wouldn't even be worth reselling.

Posted by: Anisoul

Quote:

Originally Posted by ej3ffrey

did you guys get any tracking number or anything after you placed your order? i just got an email confirmation.

I states on the site that it may take up to 24 hours to receive tracking information.

Posted by: scorpio1973

Bummer! I just refreshed and the 8GB refurb is gone.

Oh, well. I will just keep my 8GB touch and my BB Pearl.

Looks like the 16GB is still available though. . .

Posted by: thadoggfather

maybe they'll restock it??? dunno.

Posted by: JonnyBruha

I like AT&T's refurb deals better than Apple's refurb deals for two reasons; No tax charged, and free 2-day shipping.

Posted by: netslave

the 16gb refurb is stll listed @ 349.99$, just fyi. and no tracking info yet. just order conformation so far.

Posted by: netslave

well it looks like someone has charged $260ish to the amex. taxes on the iphone??? not gotten anything else as far as tracking but i figure that will come tomorrow. it might happen after all??

Posted by: Johndoe01

Quote:

Originally Posted by netslave

well it looks like someone has charged $260ish to the amex. taxes on the iphone???

Of course! Mine came out around $272

Posted by: Anisoul

Quote:

Originally Posted by thadoggfather

maybe they'll restock it??? dunno.

They appear to be restocking every Wednesday.

Posted by: thadoggfather

oh well, decided i'm not gonna buy and resell one

Posted by: Sergio29007

just checked only shows 16gb but says temporarily out of stock

Posted by: ej3ffrey

no more of either in stock anymore...

Posted by: Sergio29007

now it doesn't even show any of the refurbs

Posted by: t_furgeson

I bought a 16 gig at 5:30ish, they already charged my card $369.94, says I should have it 3-5 days.

Posted by: CtlAltDel

Why were there so many refurb iPhones? Is there something inherently wrong with the design and/or implementation?

Posted by: fiddysheqel

Darn! I wanted to get one and sell so that i could make back the money I bought this one for. Oh well, still a very happy customer with last weeks refurb

Posted by: netslave

glad to hear that people are happy with the phones they have gotten recently. seems everyone has gotten phones in good shape.

m sure ill have many questions about getting it set up. already been reading the unlock/jailbreak thread. never done anything like this to any phone before. need to get the media plan thing added.

Posted by: jslappa

I tried to order another 8gb this afternoon and the order was accepted, then cancelled, as expected. I called AT&T and they said sorry, but my IP address showed a completed order from last week.

Looks like they are tracking your IP as well. FYI

Posted by: mukwamugo

Can anyone confirm that AT&T restocks every Wed? Perhaps up until 3G release?

Posted by: aztlan76

Quote:

Originally Posted by jslappa

I tried to order another 8gb this afternoon and the order was accepted, then cancelled, as expected. I called AT&T and they said sorry, but my IP address showed a completed order from last week.

Looks like they are tracking your IP as well. FYI

Did you use the same shipping and billing address from last time? Just wondering.

Posted by: free_gas

Quote:

Originally Posted by ???

What? IP now? They are really serious about that 1 per household thing!

Sick! what's next? stake out in front of your house? .... mmmmm steak!

I guess they want to limit the people who buy just to re-sell/unlock but we don't know anyone who would do that now do we? ....AHEM!

Posted by: aztlan76

Well I placed the order from work today used my wife's name and credit card but I used the same address from last week and it got canceled within minutes. Called my brother and placed the order again from my work and he gave me his info over the phone and it hasn't been canceled yet. There is a charge pending on his card for 264. So it looks good so far.

Posted by: yEsKiA

sold mine on Ebay for $420 tonight.

Posted by: netslave

im torn, never had an iphone. i have to unlock/jailbreak, etc which i have NEVER done to any phone. on one hand i dont want to turn it into a 270$ paper weight. on the other i could make some quick cash toward my N95 that is coming. then their is the woman that wanted one the first time around but i was too later. damn. im glad for separate finance acct's

Posted by: cloneman

Hello everyone.

I recieved my iphone (DHL left it on the front porch when I wasnt home 8^).

It seems to be in great shape and Perfect working order. I unlocked it in minutes with ILiberty+, It's pretty easy.

I havent tried much calling yet, dare i say the voice quality seems average on the handset (although again, I only made 2 calls). Everything else is about a million times better than my nextel

Posted by: JonnyBruha

It's embarrassingly easy. Let me explain the process if you're using iLiberty...

...*click*...

Done.

Posted by: cloneman

Quote:

Originally Posted by JonnyBruha

It's embarrassingly easy. Let me explain the process if you're using iLiberty...

...*click*...

Done.

For a second there I though you hung up on him... lol

Posted by: jslappa

Quote:

Originally Posted by aztlan76

Did you use the same shipping and billing address from last time? Just wondering.

I used a different credit card, with my wife's name only on the acct, but the shipping and billing address' were the same.

As I read the posts, both here and in other threads, it certainly seems like there are only a couple scenarios where one could get multiple refurbs. This should work without having to leave your house or have someone else order one for you.

1. Shipping and billing address must match
2. That address must be different than your first refurb order
3. Must order using different IP or provider

One of the blogs I check out had a couple users say that they had multiple orders go through by doing the above. One user ordered the first one on hi computer, which has cable modem (Comcast). He then used a credit card of his sister, who has a different billing and shipping address on her credit card. With that card, he says he was able to use his AT&T cellphone to order another iPhone. This all took place last week, and he confirmed that both iPhones are now in his possession.

Posted by: help_questions

i can't believe they are checking IPs.

they are serious.

Posted by: free_gas

Quote:

Originally Posted by help_questions

i can't believe they are checking IPs.

they are serious.

Well that's what happens when 10% of HOFO buys 95% of the iPhone refurb stock... you guys really went nuts!

I'd like to know who bought the most! I know one of you got 3 last time...

It was like watching 2 kids in a candy store that just found a $50 bill!

Posted by: netslave

and i guess they are really serious when they say 24 hours for shipping info. nothing yet. the whole 1 per hh thing, a little ridiculous to me. hell people are supposed to be stimulating the effn economy. why do they care if a family of four who are all att customers wants to spend 250$ or more for phones.

Posted by: Johndoe01

Quote:

Originally Posted by help_questions

i can't believe they are checking IPs.

they are serious.

No, I don't really believe they're checking IPs because first of all, it's more work for them, secondly, it's easy to fake the IP address. With the physical address, it's easy, simple and you can't fake it because the name on the credit card must match with name that orders and the billing address must match with the delivery address. So why AT&T should go extra step just for a freaking phone, it's not like we order drug or anything.

Posted by: illlojik

Quote:

Originally Posted by Johndoe01

QFT.
Complete retardation on their part. Which is why I'll stick with my tmo carrier. They are wasting precious resources trying to prevent potential customers from giving THEM more money. Niiice

Posted by: djransom

Quote:

Originally Posted by netslave

and i guess they are really serious when they say 24 hours for shipping info. nothing yet. the whole 1 per hh thing, a little ridiculous to me. hell people are supposed to be stimulating the effn economy. why do they care if a family of four who are all att customers wants to spend 250$ or more for phones.

I said the same thing. I was hoping that it would ship yesterday and that it would get it by Friday as some did last week, but Tuesday is looking real clear now. That's one thing I miss about T-Mo. You order a phone by 6PM and it's shipped by the end of the day and with express shipping the phone was pretty much overnighted. Oh well, those days are over, bring on the iPhone

Posted by: netslave

true, and i figured with the phones being shipped from texas it wouldn't be more than two days. if the use DHL i doubt i see mine before this time next week. DHL is a cluster here. if they use fed or ups i might see it on sat or monday.

when i was going thru the return phone thing thru att all my replacement phones came from texas. they said 2 days and it was 2 days. when i ordered i was hopeful. then again people said they were only charging you when it shipped. it showed not pending but a cleared charge @ 5am this morn. who knows.

Posted by: djransom

Quote:

Originally Posted by netslave

true, and i figured with the phones being shipped from texas it wouldn't be more than two days. if the use DHL i doubt i see mine before this time next week. DHL is a cluster here. if they use fed or ups i might see it on sat or monday.

when i was going thru the return phone thing thru att all my replacement phones came from texas. they said 2 days and it was 2 days. when i ordered i was hopeful. then again people said they were only charging you when it shipped. it showed not pending but a cleared charge @ 5am this morn. who knows.

When I first signed up with AT&T a couple of weeks ago I got my phone in 2 days via UPS. I don't like DHL because they will leave your package at your front door. I'm still hoping that by the time I get my shipping notification that it will be time very close to here. The holiday is Monday so no deliveries will be made then. Worst case is that I may give DHL a call to see if I can pick it up once it arrives.

Posted by: tasset

I ordered a refurb in time yesterday, received a confirmation email that I would receive in 3-5 days, and my credit card had a temporary charge.
Looking today, I have not received a tracking number or a rejection email. The temporary charge on my account is gone.
What should I make of that?

Posted by: djransom

Quote:

Originally Posted by tasset

I ordered a refurb in time yesterday, received a confirmation email that I would receive in 3-5 days, and my credit card had a temporary charge.
Looking today, I have not received a tracking number or a rejection email. The temporary charge on my account is gone.
What should I make of that?

I wouldn't think too much of it. When I 1st ordered I got an email 2 days later because I had to use my wife's check card, waiting for mine to arrive in the mail, and they had the check card processed under my name and it came back denied. I called and the lady got it squared away and gave me my total of $267.05. I haven't seen a pending charge yet. No tracking info either, but I am thankful that I didn't receive another rejection email. Guess we have to play the waiting game now. I remember some people posting last week when they ordered them they received theirs on that following Friday.

Posted by: tasset

What's even more crazy is that I have an official email from AT&T with an order number. When I call AT&T customer service and even there web order department it comes up blank for them, and they have no record!?
If they aren't going to ship it then fine, but is that much to ask to have good order records?

Posted by: djransom

Quote:

Originally Posted by tasset

What's even more crazy is that I have an official email from AT&T with an order number. When I call AT&T customer service and even there web order department it comes up blank for them, and they have no record!?
If they aren't going to ship it then fine, but is that much to ask to have good order records?

Yeah it's nerve wrecking. I've checked the order status page a couple of times today and I've got nothing, but this happened when I first got on with AT&T so I'm not really shook by it, just a little impatient for my iPhone

Posted by: netslave

here is what i used.

1 888 333 6651 there are four or five prompts and one is check the status of an order. its was automated. 1 - 2 - 1 say order number then order status. mine just says the same as 8am this morn, order is activated and will ship in 24 hrs. would be nice cause they did charge already.

Posted by: djransom

Quote:

Originally Posted by netslave

here is what i used.

1 888 333 6651 there are four or five prompts and one is check the status of an order. its was automated. 1 - 2 - 1 say order number then order status. mine just says the same as 8am this morn, order is activated and will ship in 24 hrs. would be nice cause they did charge already.

Good info. Called and got the same info as well so Tuesday is looking real bright now

Posted by: tasset

If it helps anyone else, you can try 866-499-8008. It is the Premier order dept which apparently is handling these orders and not the other 'tards in Web Order/Customer service. They pulled my order up right away and gave me info. Happy days.

Posted by: jslappa

Quote:

Originally Posted by Johndoe01

Extra trouble? Have you ever built a website before? Your information is stored in their server already. A quick addition to the XHTML doc and a your order can easily be flagged and sent to the "rejection" room. Literally about an hour's worth of coding.

Posted by: djransom

Quote:

Originally Posted by tasset

If it helps anyone else, you can try 866-499-8008. It is the Premier order dept which apparently is handling these orders and not the other 'tards in Web Order/Customer service. They pulled my order up right away and gave me info. Happy days.

What info were they able to provide you with?

Posted by: tasset

They acknowledged my order, saw that I had ordered the 8gb refurb yesterday and that the order was sent to the warehouse for shipping. Unfortunately not a tracking#, but last time I ordered a phone Premier didn't send me a trk# until after it was already on my doorstep. I have found with many orders thru AT&T they don't seem "all together" kinda like this:
http://www.tuaw.com/2008/05/22/atan...-bag-delivered/

Posted by: djransom

Quote:

Originally Posted by tasset

They acknowledged my order, saw that I had ordered the 8gb refurb yesterday and that the order was sent to the warehouse for shipping. Unfortunately not a tracking#, but last time I ordered a phone Premier didn't send me a trk# until after it was already on my doorstep. I have found with many orders thru AT&T they don't seem "all together" kinda like this:
http://www.tuaw.com/2008/05/22/atan...-bag-delivered/

I can believe it. It doesn't take this long for a tracking number. Wouldn't be surprised if I get a tracking email in the morning.

Posted by: netslave

still nothing here. this is a little stupid. no tracking info after two freakin days. wouldn't be surprised if it ends up here tomorrow too.

Posted by: ej3ffrey

still no tracking number here either...

Posted by: djransom

I give up trying to track my order. I will get it either today or Tuesday.

Posted by: weisen

Quote:

Originally Posted by celtictech

You can purchase the iphone without a contract. You agree to the 2 year contract when you activate through itunes.

Yeah, but logistically this may not be possible. I purchased a refurb at the store and the guy wouldn't let me leave without activating an account in store, even though the account would then on later be associated with the iPhone via iTunes.

(He also sold me a new contract, for the iPhone, with a FAN discount and must have known full well that once I plugged in the iPhone, it would tell me that it was going to cancel my FAN discount).

One other note, and I'm sorry that I've gotten off-topic, but if you buy a refurb, you must go online to Apple's site and check the warranty status at https://selfsolve.apple.com/GetWarranty.do

The refurbs are supposed to have one year from *your* purchase date, however they often only have one year from the original purchasers date (first purchase after manufacture).

Apple makes it easy to fax them a receipt and then they'll update your warranty.

In my case, however, Apple denied it because I had already canceled my AT&T account (AT&T were such jerks, how could I not?), so if your plan is to unlock the iPhone, then make sure you update the warranty first. Whether or not Apple agrees to service your unlocked phone later is another issue, but I can guarantee that they won't if they think that you're past your warranty date.

Posted by: Xarlon

I just called the Premier number. They placed me on hold for several minutes and then said that the order was just dropped at the warehouse and will be shipped out today. So I guess the free overnight Fedex was a mistake on my niece's order page...

Posted by: djransom

Quote:

Originally Posted by Xarlon

I just called called the Premier number. They placed me on hold for several minutes and then said that the order was just dropped at the warehouse and will be shipped out today. So I guess the free overnight Fedex was a mistake on my niece's order page...

Wouldn't surprise me either. This may be the case for all orders that they would go out today and we would get a confirmation between today and tomorrow.

Posted by: Anzial

Quote:

Originally Posted by tasset

thx for the heads-up. The monkeys in regular customer service couldn't tell me anything, just plain BS since they knew absolutely nothing

Posted by: Gamezilla

I'm really trying to get one of these for my girlfriend, anybody got any tips on how to accuire one?

Posted by: Anisoul

Keep checking the ATT.com refurbs.

Posted by: burton1976

Quote:

Originally Posted by djransom

I can believe it. It doesn't take this long for a tracking number. Wouldn't be surprised if I get a tracking email in the morning.

Both time I ordered refurbs (from the first two rounds) it took at least 13 hours from my order confirmation email to get a DHL tracking number in my shipping confirmation email.

Posted by: That70sGAdawg

Quote:

Originally Posted by burton1976

Both time I ordered refurbs (from the first two rounds) it took at least 13 hours from my order confirmation email to get a DHL tracking number in my shipping confirmation email.

In the next hour, it will be 48 hours since my order for a 16GB was confirmed and still no tracking info. I guess they had to slow everything down to stop from sending out "empty plastic bags" !!

Posted by: Gamezilla

Quote:

Originally Posted by Anisoul

Keep checking the ATT.com refurbs.

omg u have no idea. I've been checking since yesterday like every hour or two and all I see are the stupid razrs...

Posted by: Anisoul

They seem to be re-upping them every Wednesday. Try Wednesday morning.

Posted by: lanrover

I called the number that was shared on the thread previously not the premier but the other 7am pST today and the rep looked it up and said it was going to be picked up today (friday May 23rd). I had placed the order on Wed. I requested for the tracking number and was told that I'd recieve it after it was picked up. I am hoping that I am one of those lucky folks who get it today and want to assume that the rep was wrong but that is a long shot. He was not able to tell me if it was DHL or UPS for sure but indicated that the warehouse typically uses DHL. If he is right I will not have this till Tue/Wed of next week i.e May 28th.

Posted by: netslave

same here, was transferred to three different departments. finally i was told "well...uh....let me check another screen..." then after another few min it was "well its at a warehouse" well no sh*t. so basically it might get shipped today but im guessing its more like tuesday. when i told her that i was charged wed nite for the phone she told me it should have gone out thursday morn, at least by noon. bs.

Posted by: Xarlon

Found this on the DHL site.

Quote:

Memorial Day schedule

Service 2nd Day We pick up Friday, May 23 We deliver Wednesday May 28th Service guarantee By 5:00 p.m. in primary delivery areas

Has anyone received their shipping confirmation?

Posted by: lanrover

No confirmation yet. Called at 4p and got the response that it has not been picked from the warehouse yet but I should get an email with tracking once picked up. Kind of a bummer how this is turning out.

Posted by: JonnyBruha

I had to call CS to get my tracking number, but it will be here on Tuesday unless I can work it out to pick it up earlier than that.

Posted by: help_questions

can anyone let me know how much the refurb iPhone in box weighs? and also the dimensions of the package? I am trying to calculate shipping to Canada.

and how is your shipment packaged? in a brown box? in a dhl box?

Also, is the refurb iPhone packaged safely? I know the original apple box has some foam padding to protect the phone...what about the refurb packaging?

i am trying to get all the info now, so I can decide if i should buy one the next time they are in stock. thanks in advance.

Posted by: jslappa

2 lbs. Here is a link to a youtube video showing an unboxing of an AT&T iPhone refurb. Guy is extremely irritating but the video will visually answer your questions.

http://youtube.com/watch?v=Bu50yJtujWY

Posted by: lanrover

Looks like mine will not be picked up till Tue next week

. Their 2 day shipping policy is after it has been notified to the warehouse which about a few days. So the overall shipping is around 4-5 business days + 2 days after DHL picks up.

Posted by: JonnyBruha

Meh. Can't complain. We didn't pay for the shipping.

Posted by: That70sGAdawg

Since it has been 4 days now since my confirmed purchase and still no tracking number, or phone- When does the 14 day return period end??

Posted by: netslave

yeah, complete BULL SH*T. i called CS on friday and told them to cancel the damn order. on sat i called to make sure it was in there system as cancelled. she couldn't tell me if it was or not so i asked about the order status. she didnt know, transferred me to the "premier" dept, the online order dept, etc etc. BS BS BS. dont know where it it, if its back ordered, if its on mars? if they do send it to me im going to just refuse delivery since i use a mail service, they can tell the driver to take it back. fawk it. my n95 is gonna be here on thursday anyway.

Posted by: JonnyBruha

They couldn't provide you with a tracking number? When I called Premier, they couldn't look anything up, but they transferred me to the normal customer service line and had no problem finding the tracking number. I just told her I was using the automated number and it said it would ship in 24 hours. . . 48 hours ago. It sounds like you just got a bad rep or something.

Posted by: netslave

they couldn't find my order, period. they said my order conformation number wasn't correct, told me it should start "100 or 110" or something - but actually the order wasn't in the system. couldn't find my order by cell number, address, first and last name etc.

when i told her that i had my cc statement open in the other window and what i was charged, when, etc she told me that my order was never generated. charged for the phone but its just not in the system.

she gave me a separate number to call on tuesday, said i could try monday but they are running a skeleton crew and answer times would be long due to no staff. i told her eff it and just process the refund to which she said she couldn't cause she would have to xfer me to another department and they weren't there on saturdays.

EFF ME!!

so im gonna try to call tomorrow cause ill be at work anyway and can kill some time. i just find it hard to believe that ive got a order invoice that was generated 10 min after i placed the order online but no one can find anything. and best of all the calls thurs and fri people said it was "in progress". CAPTIAL WTF...

Posted by: djransom

Quote:

Originally Posted by netslave

yeah, complete BULL SH*T. i called CS on friday and told them to cancel the damn order. on sat i called to make sure it was in there system as cancelled. she couldn't tell me if it was or not so i asked about the order status. she didnt know, transferred me to the "premier" dept, the online order dept, etc etc. BS BS BS. dont know where it it, if its back ordered, if its on mars? if they do send it to me im going to just refuse delivery since i use a mail service, they can tell the driver to take it back. fawk it. my n95 is gonna be here on thursday anyway.

I've given up and I'm stickin with my BB Curve until the Bold drops. I took this delay as a sign and decided to let my order go and cancel it.

Posted by: GSR david

i was thinking the same thing... but imma give it a few more days...

Quote:

Originally Posted by djransom

I've given up and I'm stickin with my BB Curve until the Bold drops. I took this delay as a sign and decided to let my order go and cancel it.

Posted by: dan5.5

i just called and they told me that the phones are coming out of backorder and they will hopefully ship tomorrow...
I am hopping because I sold my 8gb yesterday for a nice profit expecting this one to come....

Posted by: illlojik

looks like ordering these refurbs are more of a headache and hassle than worth. That really sucks.

Posted by: Anisoul

That sucks. I guess it's safe to assume that they had more orders than they could fill.

Posted by: Anisoul

That's REALLY old news.

Posted by: cloneman

I certainly won't be upgrading my 1.1.4 anytime soon if some risk is involved... I'm happy the way it is.

Posted by: sickntired

for those that ordered last Wednesday and didn't get a tracking # yet, did your order start with a 4?

Posted by: netslave

got a call from CS. said phones are back ordered. they have placed an order to their refurb facility and are expecting more by wed/thurs. my refund still hasn't been processed. what a cluster ****

Posted by: dan5.5

This CRAP sucks!!!
Why do they sell phones if they are backordered....
GREEDY BASTARDS!!!

Posted by: Anzial

Quote:

Originally Posted by dan5.5

This CRAP sucks!!!
Why do they sell phones if they are backordered....
GREEDY BASTARDS!!!

who's greedy? they didn't charge you a cent

Posted by: PremierEvent

My friend ordered a refurb and got denied. Something about opening a new line of service or something. LoL, getting owned by AT&T without even being a customer.

Posted by: JonnyBruha

To be fair, these refurbs were only available for less than an hour. I'm not surprised that they ran into issues with not being able to fill the orders. Can you imagine how many people ordered during that time? The system probably wasn't even able to keep up. Second, we're coming out of a holiday weekend. I don't appreciate the order taking almost two days to be processed, but it's also understandable.

I feel for those who have had a hard time so far, but I can only imagine the number of people who won't be posting in this forum that had no problems whatsoever. Even with my order, the only thing I'm disappointed about is that I had to dig to get my tracking number and the processing time took so long. Other than that, not a big deal at all, and I've certainly dealt with much worse.

Posted by: cloneman

Everything went great with my order, I just didn't appreciate DHL leaving it on the front porch

Posted by: bluewolfcry

I got mine and it works great!

Posted by: skinticket

Quote:

Originally Posted by cloneman

Everything went great with my order, I just didn't appreciate DHL leaving it on the front porch

right when my doorbell rang, i ran to the door, opened it, and saw the DHL truck leaving. I was soo scared they didnt leave my iphone but it was right next to the door. What got me is how they got to leaving 5 seconds after the doorbell rang. They didnt wait for anything!

Posted by: cubs_rule23

My order # starts 429, what of it? That is in response to ? further up.

If these phones were only available for an hour and people were alerted here on hofo around 12 noon or whatever, then how come I ordered at around 430 cst.

And lastly, why the eff did they send me a plastic bag? It came via dhl this am but no phone? There is a shipping label with one of the stickers missing so I hope that is on the phone. But You guys are saying you are getting your phone or already got it?WTF

Posted by: djransom

Quote:

Originally Posted by cubs_rule23

My order # starts 429, what of it? That is in response to ? further up.

If these phones were only available for an hour and people were alerted here on hofo around 12 noon or whatever, then how come I ordered at around 430 cst.

And lastly, why the eff did they send me a plastic bag? It came via dhl this am but no phone? There is a shipping label with one of the stickers missing so I hope that is on the phone. But You guys are saying you are getting your phone or already got it?WTF

AT&T strikes again. There was story posted about a customer either on here or macrumors that received the infamous plastic bag by itself. AT&T handled these orders very poorly and bit off more than they can chew. I'm not mad though, just gave me a chance to truly appreciate my BB Curve and decide to wait on the Bold

Posted by: ej3ffrey

haven't gotten mine yet, no tracking # email, called the number and got the "activated, shipping in 24hrs" message, haven't received an "envelope"..

Posted by: netslave

still no refund here, no phone either. just talked to CS for a complete waste of time. told them i didnt need their help just transfer me to the online order dept. nope, i got the "well i am going to screw around here and try to help you but im really inept and thats why i work the phone bank at att cause ive got 90 pound cankles and this job allows me to sit down and still be a douche bag" lady.

online order dept says they found the order and it should ship out friday. the she said the other screen says they are back ordered. so back to hold i go. three min later, yes they are on back order and they are waiting for another shipment of phones. great, you know what tard i have already ask for a refund, where the hell is it? uh uh uh uh. effn cow. i hung up and im going to call back and ask for a super this time.

god, and i thought sprint/nextel was bad. att, more idiots in more places.

Posted by: JonnyBruha

HEY GUYZ!!!111!! CHECK OUT MY NEW IPHONE111!!!! LULZ!!!!!

I just got off the phone with customer service and I was told the same thing; it's back ordered, they don't have a date as to when they'll be getting more, and they can't cancel my order because the order has already been sent off to the warehouse.

I take back everything I said about having nothing to complain about.

Posted by: Anisoul

So....they are sending out boxes with just the bag and an order confirmation.

Posted by: JonnyBruha

Yes, but they're sending them 2-day!

Posted by: ej3ffrey

at least you got a bag of something lol... i didn't even get a bag yet =/

Posted by: cubs_rule23

they said after you order an iPhone you get the bag. She also said it will be about a week from now when we will actually get the phone so here's hoping

Posted by: help_questions

Quote:

Originally Posted by Anisoul

So....they are sending out boxes with just the bag and an order confirmation.

is this a joke? i just got up, but it looks real...

Posted by: JonnyBruha

I told her how disappointed I was in how AT&T handled this situation. My order was allegedly processed days after the order, I received a tracking number by digging to find it, I was told the tracking number was for a refurbished iPhone being sent via DHL 2-day, my credit card has already been charged, I receive a BAG in the mail, and they can't cancel the order because it's "already been sent to the warehouse".

Piss poor.

Posted by: jslappa

AT&T Warehouse Manager.."Shut up and listen to me!" "Nevermind that we don't have the stock to fill these orders, just send the bag and that will hold them over 'till we get more refurbs."

Warehouse Clerk..."OK boss, we'll send out the bags by 2-day." "you're smart, boss."

Posted by: Anisoul

Sorry about the that Jonny. That REALLY sucks.

Posted by: netslave

piss poor is an understatement. i told her that i would be calling back to speak with someone when i got out of work today and i had time. she said she would note that, yeah whatever.

i just got a call from "resolutions dept". i guess after calling and calling it triggers something in their system. a lady told me she was following up on my "complaint". well its more than a freakin complaint. told her the whole story, told her she could check out this thread etc about the pissed off people. my biggest ***** is being charged 270 something and for nothing.

she confirmed that they cant cancel the order due to the status, its "in process". i told her it was bull sh*t and i want to cancel my contract. its due in june anyway. i went on to explain that i had been with cingular since 99 and gone thru the whole att thing twice. explained how cs has gotten worse, the phones have gotten worse etc.
i told her since they have 270 something of my money they could just apply that to the charge, pro rated of course, and cancel my service and i would gladly go to altell, verizon, etc.

most of that was bs, ive had verizon (sucked like a vacuum) and nextel (pain doesnt describe that experience) so i was kinda bluffing. she told me she would credit my acct one month of service. not bad, a start. still, what i told her and my chief bi*ch was selling phones you dont have is just bad business. she acknowledge that and said the refurbs are almost gone, they have a shipment coming in from california this week. she said they might ship by wed but it could be thurs. email tracking will be generated when they ship and they are coming from texas. for a free month worth of service i think ill stick out the week. she did say that some orders will not get filled so i guess its a real crap shoot.

Posted by: djransom

Quote:

Originally Posted by jslappa

AT&T Warehouse Manager.."Shut up and listen to me!" "Nevermind that we don't have the stock to fill these orders, just send the bag and that will hold them over 'till we get more refurbs."

Warehouse Clerk..."OK boss, we'll send out the bags by 2-day." "you're smart, boss."

Sounds about right.

Posted by: JonnyBruha

I'm tempted to get real belligerent and have them note my account for a brand new 16gb at my AT&T store down the street. We'll see.

The new N95-4 firmware is keeping me preoccupied, so my anger is waning.

Posted by: wakebadass

I was thinking about buying an iphone if they had refurbs tommorrow, but this just changed my mind, im just going to wait for the 3G to come out and buy it in the store, so i dont have to deal with this BS.

Posted by: sickntired

cubs_rule23: I only asked about the order # because some said that when they called CS they were told that the order was supposed to start with a "100" or something. I just wanted to be sure I wasn't the only one with an order # that starts with a 4.

Posted by: ej3ffrey

Quote:

Originally Posted by sickntired

cubs_rule23: I only asked about the order # because some said that when they called CS they were told that the order was supposed to start with a "100" or something. I just wanted to be sure I wasn't the only one with an order # that starts with a 4.

my order# starts with 429... we might be in the same boat. i ordered around 12pm cst.

Posted by: netslave

#48 something here. think there are lots of 4's...

Posted by: kbright1892

Mine starts with 429 as well. I haven't received anything yet, whether by email or DHL. I guess we'll see.

Posted by: That70sGAdawg

Tried to cancel my order also and they wouldn't let me . I has been 6 days since I placed the order for an "available" and "in stock" with "free 2 day shipping" phone- What a Crock!!

Posted by: dan5.5

this is becoming insane...
If they dont get some phones quick, there will be a riot...

Posted by: cubs_rule23

hey sickntired, no worries, i was just wondering if you had any more info or anything.

Jonny, is your bag full of the same bull shi** mine is from gay t&t?

On a more serious note the lady i spoke to did seem to have her ish together and seemed confident in saying that i should have my phone in a week, in my hand that is. Coming from someone who used to work CS, I know you aren't supposed to speculate like that especially after you give out your employee id name etc. so again i hope i get my phone soon.

oh yeah whats the consensus on them doing this all again tomorrow?, anyone think they'll be for sale?

Posted by: kbright1892

I just called in and asked about my order. The CSR told me they got more stock in over the weekend and that my order should ship out within 24 hours. He said some customers have received bags but that the phones themselves will ship from a different location, so that may explain the empty bags that customers like Johnny have received. I just hope my CSR was informed and not just full of ****, but we'll see when the time comes. If it goes like it should, I should have my phone by Friday.

It was kinda funny though, he said he had a feeling it was about the refurb iPhone before he even opened my order, so I guess they've received a few of the calls today. Haha.

Posted by: Anisoul

Quote:

Originally Posted by cubs_rule23

hey sickntired, no worries, i was just wondering if you had any more info or anything.

Jonny, is your bag full of the same bull shi** mine is from gay t&t?

On a more serious note the lady i spoke to did seem to have her ish together and seemed confident in saying that i should have my phone in a week, in my hand that is. Coming from someone who used to work CS, I know you aren't supposed to speculate like that especially after you give out your employee id name etc. so again i hope i get my phone soon.

oh yeah whats the consensus on them doing this all again tomorrow?, anyone think they'll be for sale?

With the way that they are selling or aren't selling/shipping, I don't think that it will much matter.

Posted by: cubs_rule23

Quote:

Originally Posted by Anisoul

With the way that they are selling or aren't selling/shipping, I don't think that it will much matter.

No, I mean do you think att will be selling them tommorrow? also side note your quote in your sig is really close to something my grandpa used to tell me except it went, confidence looks forward, written before the faith looks up part.. where did you get that quote from?

Posted by: sickntired

I also called their premier # and the guy told me that mine should ship within the next 24 hours. We'll see.

Posted by: free_gas

So How do I know if AT&T send me a bag in a box and not the actual iPhone? I don't want to drive for 2 hours just to find out that the morons shipped a freaking bag in a box!

Posted by: JonnyBruha

Call DHL and find out if they're holding a box or an envelope for you. If it's an envelope, then we're all in the same boat.

Posted by: free_gas

Quote:

Originally Posted by JonnyBruha

Call DHL and find out if they're holding a box or an envelope for you. If it's an envelope, then we're all in the same boat.

No, I mean that I am going to try and order one tomorrow, I was wondering if there is anyway to tell if AT&T is shipping you an envelope or the phone?

This is just stupid... who wants a nasty AT&T bag?

Posted by: JonnyBruha

As I wrote in my blog, who on earth thought to send the bag at all? I've never had a single company do anything like this. If it gets backordered, I get an email, not a tracking number to an envelope with a bag in it.

Posted by: lanrover

Take 3. Called again this afternoon as I was hoping to get the tracking number but alas. The rep shared that my order was backordered but another warehouse has them and advised me that it will be shipped either tomorrow or the day after. This wait mode game is interesting. I hope I dont recieve a bag

Posted by: netslave

Quote:

Originally Posted by lanrover

....The rep shared that my order was backordered but another warehouse has them and advised me that it will be shipped either tomorrow or the day after....

same story they feed me. what a effn joke. if i get an bag im gonna mail it back to them full of dog sh*t.

Posted by: Johndoe01

Quote:

Originally Posted by netslave

if i get an bag im gonna mail it back to them full of dog sh*t.

Just like I mentioned, I ordered about 2 weeks ago, they shipped it in 2 boxes, the smaller box with the iphone in it, and the other one, bigger box with just a freaking plastic bag! I guess the guy that packed the iphone forgot to put plastic bag in, so he shipped it in another box. But who cares about that plastic bag! What a waste of money!

Posted by: htownballa23

When i first got the bag i was like WTF?? But now that some other people have gotten it too, makes me feel a lil better.

Posted by: That70sGAdawg

Quote:

Originally Posted by netslave

same story they feed me. what a effn joke. if i get an bag im gonna mail it back to them full of dog sh*t.

Ditto, GOOD one !

Posted by: cubs_rule23

Are they gonna be available tommorow you think, the refurbs for 349 again?

Posted by: Anisoul

If they are, I wouldn't order one with the hell all of these people are going through.

Posted by: cubs_rule23

free money is free money, flipping is easy work

Posted by: Anisoul

but....how long will it take you to get the actual phone. You can't "flip" a plastic bag and a receipt. Don't let greed blind the reality of the situation.

Posted by: cubs_rule23

Quote:

Originally Posted by Anisoul

but....how long will it take you to get the actual phone. You can't "flip" a plastic bag and a receipt. Don't let greed blind the reality of the situation.

ahh as long as it is resold before the new one is priced, i dont care, i dont need the money. i just got done flipping wii fits and made a little coin for virtually no work. in hick ville nor east Iowa people apparently didnt care for them and they were just chillin at wally world. not trying to get rich, and not saying i am, just that if i can make some coin for pushing a couple of keys and clicking my mouse a few times and shipping, well then i'm there. if i dont make a ton of $ i wont be mad, nbd

Posted by: help_questions

so are all those who ordered last week going to get two boxes?

Posted by: netslave

dunno. i ordered on the 21st. got no box, no bag, no fuggin phone. its cool though cause att has my 270$ so im happy.

Posted by: netslave

no iphones on the site. and for me no tracking info.

welcome to a new day.

Posted by: DipLoMaTz

netslave...I think their just taking extra long to process your order.

Being that Monday was a holiday and whatever. DHL doesn't deliver on Sat, Sun and Holidays.

Have you called to see what was up yet?

Posted by: netslave

like 10 times. its all about but ill recap. order on 21st. pending authorization on card 22nd. charged approved and posted 23rd.

i figured if wouldn't get it by that fri and mon was holiday, so tuesday was that day. nope. they were di*k heads and sold phones they didnt have. so they are on backorder (as of tues) and supposed to be shipping on wed, thurs or fri.

i cant get a refund cause the order status says "in progress", like a lot of others i cant cancel either. its not me either, its about 20 something people too and thats just on this site.

Posted by: ej3ffrey

Quote:

Originally Posted by netslave

like 10 times. its all about but ill recap. order on 21st. pending authorization on card 22nd. charged approved and posted 23rd.

i figured if wouldn't get it by that fri and mon was holiday, so tuesday was that day. nope. they were di*k heads and sold phones they didnt have. so they are on backorder (as of tues) and supposed to be shipping on wed, thurs or fri.

i cant get a refund cause the order status says "in progress", like a lot of others i cant cancel either. its not me either, its about 20 something people too and thats just on this site.

same exact thing here, but my card hasn't been charged yet. but when i called they said it's being processed and whatnot.

Posted by: djransom

Quote:

Originally Posted by cubs_rule23

That's all fine well and good, but have you actually read through this thread. AT&T does NOT have the iPhone in stock and mostly everyone who has placed an order is on backorder and there is no guaranteed date for when the phone to arrive at the warehouse.

Posted by: cubs_rule23

Quote:

Originally Posted by djransom

Yes, i have read through, I know they aren't in stock, they also werent last week when i placed my order. I dont care if the $ is tied up while they sort out supply issues. If you had read this thread you will see I am one of the lucky few with the infamouse plastic bag. If I can get a few more great, if not nbd, I'll eventually get my dough back and all is good. not trying to flame or argue just stating, if i get some sweet if not oh well, i tried

Posted by: That70sGAdawg

Looks like AT&T is the one doing the "flipping" here as they are getting advance payment for a product that they haven't even received, and won't even pay for about 60-90 days....

Posted by: netslave

just got off the phone with the premier dept and web order. both ask "have you gotten your bag yet?" WTF? so yes ladies and gentlemen, ATT knows that they know they are sending an empty box out with a plastic bag in the box. and to top that off even if you get a box/bag super dooper combo you STILL ain't getting a phone anytime soon. there aren't any!!!

according to both if you ordered a phone your screwed. they said they have phones coming but it could be next week or next month. they can tie up your credit card funds as long as it takes to get a phone in, get the order processed at the warehouse level and shipped to you.

i told the cu*t again, CANCEL THE ORDER. nope, cant do it cause the order has been dropped at the warehouse. again, WTF. what has been dropped? there are no phones to send IE: what are you sending me. we are sending a bag in a box. so i ask what its for and no one could tell me. but they all know that the plastic bag is being sent out.

its times like this that im glad that i have an amex. their fraud dept must be staffed by very angry people whose mission in life is to just inflict pain. i called them and told them the deal, it will be reversed in 24hrs. i logged on to the cc acct and i already have a message from the fraud dept with the case number, the agent i spoke with, the amount, etc.

Posted by: cubs_rule23

what? so if you, "pre order" soemthing, which is what i'm likening this process too since the $ being tied up is nbd, they're flipping it? please explain

Posted by: Danielhaim1

yes i also saw, and called them to ask, it's $249 but when i walked to the AT&T store they shut me down and said i can't without a contract

Posted by: nasa25

Quote:

Originally Posted by netslave

cu*t

whoa....

Posted by: free_gas

Quote:

Originally Posted by netslave

just got off the phone with the premier dept and web order. both ask "have you gotten your bag yet?" WTF? so yes ladies and gentlemen, ATT knows that they know they are sending an empty box out with a plastic bag in the box. and to top that off even if you get a box/bag super dooper combo you STILL ain't getting a phone anytime soon. there aren't any!!!

according to both if you ordered a phone your screwed. they said they have phones coming but it could be next week or next month. they can tie up your credit card funds as long as it takes to get a phone in, get the order processed at the warehouse level and shipped to you.

i told the cu*t again, CANCEL THE ORDER. nope, cant do it cause the order has been dropped at the warehouse. again, WTF. what has been dropped? there are no phones to send IE: what are you sending me. we are sending a bag in a box. so i ask what its for and no one could tell me. but they all know that the plastic bag is being sent out.

its times like this that im glad that i have an amex. their fraud dept must be staffed by very angry people whose mission in life is to just inflict pain. i called them and told them the deal, it will be reversed in 24hrs. i logged on to the cc acct and i already have a message from the fraud dept with the case number, the agent i spoke with, the amount, etc.

I enjoyed reading this post...

Posted by: Russpauly

Quote:

Originally Posted by netslave

i told the cu*t again, CANCEL THE ORDER.

Ok, quite possibly the best post EVER. And yay's for AMEX, they rule.

Posted by: help_questions

for those still waiting for a tracking number/shipping confirmation, is the temporary authorization still on your CC, or have the funds been released?

Posted by: lanrover

Only a hold but funds not released. Checked again with AT&T today and indeed there is no ETA and the CS confirmed that I'll be charged once it leaves the warehouse. I guess this works like the airline booking from an overbooking perspective with the exception that their forecast was poor in this case. Did not try to cancel yet but patience is running out

Posted by: PremierEvent

Horrible stories here. Do you guys know if you can purchase refurb iPhones direct from Apple and not have to deal with AT&T? This is just something I wanna keep a look out on in the future.

Posted by: JonnyBruha

You can but they're more expensive. My last refurb was from AT&T and it was an 8gb for $350. Of course I didn't have any problems with that order at all.

Posted by: freezefire

My story is similar, ordered the 21st, order # 42195xxxxx, no phone, no bag, no nothing, BUT, I'm looking at my amex online statement, and I see I haven't been charged.
Anyone having the same?

Posted by: lanrover

Yeah mine is the same way as yours. I called in today and got the same response that it is backordered but that it will ship soon. I was tempted to cancel but as I was not in a hurry I said I'd wait. The CS indicated that a lot of calls in the last few days have been about iPhone being backordered. Another warehouse has been contacted and indications on their system is that it will ship soon i.e No ETA....No charge on my card so am ok.