vB Easy Archive - Palm and Their 25 Dollar "shipping" Fee

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Palm and Their 25 Dollar "shipping" Fee
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Posted by: scoloni87

Ok so my girlfriends Palm Centros internet has been screwy for the past month, so after calling Palm tech support and sitting on the phone for 3 hours they told me I would need to file for a replacement phone. So yesterday I called up Palm and told them the news and the rep says theres a 25 dollar "Shipping" fee. WTF? Its a warranty swap and their trying to charge me for it. I told the rep its not my fault that they manufactured faulty equipment. She could'nt seem to make up her mind weather it was a shipping fee or a premium because she switched between the two. I then asked her if this would be a new device and she said it would be a "reconditioned" device. Screw that I'm not paying 25 dollars for a used phone when I can just get a brand new one for 25 bucks more.

As far as I know this is the only manufacturer that does this and I refuse to ever purchase a palm device again.

Btw I can't stand these foreign people that answer, quit outsourcing and get some americans in these departments, freaking morons.

Posted by: Telyx

Back in the early days of Palm, if you needed warranty repair, they would send you a new unit and you would send the old one back in the box, and they paid shipping. Things sure have gone downhill.

Posted by: reeneebob

Quote:

Btw I can't stand these foreign people that answer, quit outsourcing and get some americans in these departments, freaking morons.

I am outsourced from an American telecom, so I apologize for my accent and being, apparently, a moron to you.

Being Canadian sucks sometimes.

/sarcasm due to pet peeve about that sort of stupid statement.