vB Easy Archive - Brand New Phone (Damaged in MFG)

Pages: 1

Brand New Phone (Damaged in MFG)
(Click here to view the original thread with full colors/images)

Posted by: chriskurn

Well,

It could only happen to me. I got my White 16gb iPhone home Friday night at 11pm ...LOL

I opened the box, and noticed two hair line cracks in the white plastic near the top left corner (left of the headphone jack), and a small piece of green material lodged in the seam of the phone. It looked like some of the protective film got stuck between the front and back of the phone when it was assembled.

So.. I headed back to the Oakbrook, IL Apple Store the next morning...

Of course a mob of people had already formed. Security wouldn't let a line form. Pure Genius. NOT!

Anyway, I manged to get a hold of the store manager before the store even opened, and explained my problem. She was kind enough to let me in and fix my iphone problem before the mob.

Thanks to the Oakbrook, IL Apple Store!

Posted by: KoukiFC3S

Glad it worked out for you in the end.

Posted by: road1will

im glad it worked out for you! Apple stores always seem to take care of their customers.

Posted by: nouse4aname699

Quote:

Originally Posted by chriskurn

Well,

It could only happen to me. I got my White 16gb iPhone home Friday night at 11pm ...LOL

I opened the box, and noticed two hair line cracks in the white plastic near the top left corner (left of the headphone jack), and a small piece of green material lodged in the seam of the phone. It looked like some of the protective film got stuck between the front and back of the phone when it was assembled.

So.. I headed back to the Oakbrook, IL Apple Store the next morning...

I have a 16g white and that happend to my phone as well. Right at the sim tray there are a couple hair line cracks and on the bottem right next to the speaker there is another one. with the white its really noticeable

Posted by: sprungson

Quote:

Originally Posted by nouse4aname699

did you get it fixed?

Posted by: LittlePud

Something of that nature would probably count as DOA. Apple (AFAIK) has fairly generous DOA policies.

Posted by: Bunyfofu

Quote:

Originally Posted by road1will

im glad it worked out for you! Apple stores always seem to take care of their customers.

Ha! here in San Diego. My iphone can't pair with anything for BT. I had to wait inline to get into the store (non-iphone line) for 30 min. Then I was let into another line to make an appt. at the genius bar (another 30min). Then the earliest appt. was this thursday 7/17 @6pm. I had asked to do an exchange instead, but that required another appt to be set.

Taking care of it's customers? Doubt it.

You coudn't even set an appt. over the weekend for the genius bar @ home, which is why I had to come in and do it physically!