vB Easy Archive - Can I do this with Asterisk?

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Can I do this with Asterisk?
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Posted by: peterbrowne

Would this be possible?

Auto-attendant answering with the following options:
1) Appointment Desk
2) Ad/Sign Calls
3) Owner
4) Agent 1
5) Agent 2
6) Agent 3
7) Agent 4
8) Agent 5
0) Other/Reception

Then if someone dials 1,2 or 0 then extensions 3-8 will ring. After a few rings it will go to a general mailbox. If someone dials one of 3-8 that single phone will ring and that person will have their own voicemail box (500 GB hard drive, hopefully can support it for a while)

Also, can this be expanded to say "dial 01 for appointment desk, 01 for ad and sign calls, 03 for the owner, and then like 11 for agent 8, or 0 for reception"

Posted by: dot_null

Sure, all that can be done with Asterisk. I personally recommend PBX in a Flash, it runs on CentOS (pretty much Red Hat Enterprise Linux - sans any reference to RHAT) Asterisk and a nice GUI frontend to Asterisk called FreePBX. I used to use trixbox, but my install wasn't very stable and I wound up ditching them for a number of reasons and haven't looked back since switching to PIAF.

You can pretty much do anything you want with Asterisk. Depending on what you want to do though, you may have to edit some *.conf files to create the exact autoattendant you want. You can really tweak the IVRs and different things to a ridiculous degree by doing this.

FreePBX has a basic IVR editor; to start you dial a star code on your phone to record the announcement (e.g."Welcome to x company, press 1 for sales, press 2 for service, press 3 to go to the employee directory, or hold the line to leave a message with our sales staff" or whatever), then set options to have callers who press 1 go to extension 300, callers who press 2 go into a ring group to ring multiple phones, etc.

Posted by: peterbrowne

Nice, sounds like what I want.

I already have a debian install with Asterisk installed on it, so I'm gonna just

Code:

aptitude remove asterisk

, get FreePBX and put that on it, failing which PIAF is what I'll use. I'm familiar with debian, so I'll try with it first

Thanks

Posted by: dot_null

Quote:

Originally Posted by peterbrowne

Nice, sounds like what I want.

I already have a debian install with Asterisk installed on it, so I'm gonna just

Code:

aptitude remove asterisk

, get FreePBX and put that on it, failing which PIAF is what I'll use. I'm familiar with debian, so I'll try with it first

Thanks

Yep, that works too.

I had a slackware install way back when with a bare bones Asterisk install on it, things worked pretty well. I mainly like PIAF because it includes some good iptables firewall rules, fail2ban, and a bunch of other neat addons that are a pain to compile from scratch.