vB Easy Archive - charge for customer service?

Pages: 1

charge for customer service?
(Click here to view the original thread with full colors/images)

Posted by: flrtaggie

I've heard that you get charged for calling customer solutions but I call them all the time and I don't think I've been charged. When is it that they charge you? Thanks!

Posted by: lgmayka

I think you get charged for *4 (asking how many minutes you've used). For a while Sprint was charging some customers for *2 as well, but I think Sprint stopped that.

Posted by: flrtaggie

Thanks! I hope they stopped charging for *2 or I've racked up some charges!

Posted by: hatoncat

Quote:

Originally posted by flrtaggie
Thanks! I hope they stopped charging for *2 or I've racked up some charges!

No carrier in the United States charges (or has charged) for calling customer service ever.

Posted by: lgmayka

Quote:

Originally posted by hatoncat
No carrier in the United States charges (or has charged) for calling customer service ever.

You must be new here! For several months last year, Sprint charged some subscribers $3 for every customer service call. Sprint *claimed* that:

1) The charge was only applied to account-balance-limited customers, and

2) The charge was waived whenever the customer had a legitimate issue that could not have been resolved by automated means.

In practice, *many* reports in this and other forums indicated that:

1) Many regular (no account balance limit) subscribers were also getting the automated message warning them that they would be charged $3. It was unclear whether such subscribers were actually charged on their bills or not, but the warning message was sufficient to cause a tremendous amount of ill will toward Sprint.

2) The charge was seldom waived, if only because, in practice, the Sprint rep did not bother waiving the charge unless the customer specifically requested so, and most customers did not know that they could. Reportedly, the automated warning message did not tell the customer that he had the option of asking for a waiver.

In short, the $3 charge was an unmitigated public relations disaster for Sprint, a major black eye, and rightly so. It was an idiotic idea, at least in the way it was implemented.

Posted by: hatoncat

Wow, never heard of that charge before...