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Can't Lower Plan Anymore!!!!!!!!!!!!!!!!!

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Posted by: mjstef71

Boy Verizon has really went in the chitter!!! I am on the 2100 minute plan and no longer use more than 1000 but when i went to change my plan and save some $$ they tell me this!!

"Now when you add a line or change your voice plan, You will need to upgrade to our new Nationwide Plans."

So i look at the plans but as usual it seems they try to confuse you! Right now i am on the 2100 F&F with 3 lines for $119.98 including the 3 lines. Unlimited text on all 3 lines is $15 I went over $5.30 on data by accident getting pics off my phone to the PC for work. Anyways with all taxes and other BS my bill is $160.68

So what plan do i take? Can i get the Nationwide Basic family share plan and add $15 for unlimited text like before or not? Can't find anything on this!


Signed,
Thoroughly confused!!!!!



Posted by: ParthG

2100 F&F? F&F is only for Nationwide plans, and it would only ask you to change if you are on America's Choice (no F&F).

Unlimited texting is only possible on the Select plan which is unlimited texting to anybody for all the lines. (There is unlimited IN text which is unlimited to just VZW numbers which is probably what you're talking about)

Since you are grandfathered into an older plan, you cannot change your plan unless you change over to one of the newer plans. It's the way it is with all carriers.



Posted by: mjstef71

Quote:
Originally Posted by ParthG
2100 F&F? F&F is only for Nationwide plans, and it would only ask you to change if you are on America's Choice (no F&F).

Unlimited texting is only possible on the Select plan which is unlimited texting to anybody for all the lines. (There is unlimited IN text which is unlimited to just VZW numbers which is probably what you're talking about)

Since you are grandfathered into an older plan, you cannot change your plan unless you change over to one of the newer plans. It's the way it is with all carriers.



Looks like a good rackett for the "V" to make more $$$$ from me!!!!!



Posted by: C DM

I don't ever recall there being a $15 unlimited text package/feature/plan.

If you really want a plan with completely unlimited messaging you would go for a select plan, and given your minutes requirements it sounds like the 1400 minute family share select plan would be the way to go. It would run you $129.98/month total, plus taxes, so sounds like it would actually cost a bit cheaper than what you a you are paying now, and you'd actually get completely unlimited messaging. Not only that, but with the new Friends & Family, given this plan, you'd actually get to chose 10 phone numbers that anyone on your plan can call or get calls from completely for free.

Not really sure where VZW would be making more money here, considering you'd actually be saving some while actually getting more in return. The only potential downside of having to switch to a NW plan is the data pricing which would be $1.99/MB (still not quite sure how you ended up with data charges on the plan you are on if you aren't on a NW plan). So, if you use data, there might be something there that might run you extra (perhaps getting V CAST VPak for $15/month for lines that need it, or simply going with a connect plan, either of which would cover the data usage).



Posted by: Clowny

Quote:
Originally Posted by mjstef71
Looks like a good rackett for the "V" to make more $$$$ from me!!!!!


Make money off a customer? Nooooooooooo way, a buisness trying to make more of a profit????? This is ludicrous!!!!!!!

Seriously?



Posted by: C DM

Quote:
Originally Posted by Clowny
Make money off a customer? Nooooooooooo way, a buisness trying to make more of a profit????? This is ludicrous!!!!!!!

Seriously?
In this case, it sounds like the customer could potentially actually save some money by switching...so I'm not sure who would be "making money" here really.



Posted by: dynasty82

Quote:
Originally Posted by C DM
I don't ever recall there being a $15 unlimited text package/feature/plan.

If you really want a plan with completely unlimited messaging you would go for a select plan, and given your minutes requirements it sounds like the 1400 minute family share select plan would be the way to go. It would run you $129.98/month total, plus taxes, so sounds like it would actually cost a bit cheaper than what you a you are paying now, and you'd actually get completely unlimited messaging. Not only that, but with the new Friends & Family, given this plan, you'd actually get to chose 10 phone numbers that anyone on your plan can call or get calls from completely for free.

Not really sure where VZW would be making more money here, considering you'd actually be saving some while actually getting more in return. The only potential downside of having to switch to a NW plan is the data pricing which would be $1.99/MB (still not quite sure how you ended up with data charges on the plan you are on if you aren't on a NW plan). So, if you use data, there might be something there that might run you extra (perhaps getting V CAST VPak for $15/month for lines that need it, or simply going with a connect plan, either of which would cover the data usage).



the $15 text package includes 1500 text messages outside of verizon and UNLIMITED IN text messages.(verizon to verizon text)



Posted by: SCTelephoneMan

Quote:
Originally Posted by C DM
In this case, it sounds like the customer could potentially actually save some money by switching...so I'm not sure who would be "making money" here really.


You always know public education is poking through when people fail to understand that paying $30+ in texting features is a waste of money when you could just get the select plan.

Say nothing of the fact that employee discounts also come off of the primary line.

People can't do arithmetic. It's a combination of stupidity and the crack addict-like tendency to make everything harder than it is.



Posted by: C DM

Quote:
Originally Posted by dynasty82
the $15 text package includes 1500 text messages outside of verizon and UNLIMITED IN text messages.(verizon to verizon text)
That one definitely exists, but in the original post it sounded like the reference to a $15 messaging package was in relation to it being completely unlimited (not just M2M/IN), which is what my original comment was regarding.



Posted by: dynasty82

Quote:
Originally Posted by C DM
That one definitely exists, but in the original post it sounded like the reference to a $15 messaging package was in relation to it being completely unlimited (not just M2M/IN), which is what my original comment was regarding.


well most customers have a tendency to have selective hearing when they go over there minutes or text messages. I get it every day, "i thought i had unlimited text messages". no sir you only have unlimited text messages to another verizon customers. Its the same as the ones that say they only call verizon customers but go over there minutes. Oh, and going to a select plan is going to be 30.00 more then the basic plan.



Posted by: taoman54

Quote:
Originally Posted by dynasty82
Oh, and going to a select plan is going to be 30.00 more then the basic plan.
How are you calculating that? Last time I checked, Select plans were 20.00 more than a Basic plan. What am I missing?



Posted by: C DM

Quote:
Originally Posted by taoman54
How are you calculating that? Last time I checked, Select plans were 20.00 more than a Basic plan. What am I missing?
Might be on a family share plan, in which case it would be $30 higher than a similar Basic plan.



Posted by: rebeccalj

also - wouldn't the text messaging fee per line on a multi-line share plan?



Posted by: C DM

Quote:
Originally Posted by rebeccalj
also - wouldn't the text messaging fee per line on a multi-line share plan?
If it's a messaging package (as in a feature) then it's per line, if it's part of the plan, like Select, then the cost of the family share plan itself covers that for secondary lines.



Posted by: dynasty82

Quote:
Originally Posted by taoman54
How are you calculating that? Last time I checked, Select plans were 20.00 more than a Basic plan. What am I missing?


i was going by family share plans. sorry if i didnt make that clear. 2100 minutes is only available on family share plans not single line plans. i just assumed it was family share we were talkin about.



Posted by: fsafranek

I've seen where the pricing for a plan is different in the store versus online at verizonwireless.com versus what they do at the kiosks in shopping malls. It can equal several hundered dollars over the span of a two year contract. Possibly enough that it would be worth it to cancel the current contract, take the cancellation hit and then start a new contract with the best features and rate. Granted I didn't try it so they may make it as dioficult as possible but if I had I could have saved over $700 -- still $400 after the cancellation hit.



Posted by: C DM

Quote:
Originally Posted by fsafranek
I've seen where the pricing for a plan is different in the store versus online at verizonwireless.com versus what they do at the kiosks in shopping malls. It can equal several hundered dollars over the span of a two year contract. Possibly enough that it would be worth it to cancel the current contract, take the cancellation hit and then start a new contract with the best features and rate. Granted I didn't try it so they may make it as dioficult as possible but if I had I could have saved over $700 -- still $400 after the cancellation hit.
Plans and prices should be the same across any medium, it's just that some people can be on older plans and/or have older features. As for changing plans/features, you don't need to cancel or anything else, just change and that's it--nothing would be affected in terms of paying any kind of fees (ETF or anything like that) and even the contract, upgrade, or any other dates won't be changed.



Posted by: fsafranek

Quote:
Originally Posted by C DM
Plans and prices should be the same across any medium, it's just that some people can be on older plans and/or have older features. As for changing plans/features, you don't need to cancel or anything else, just change and that's it--nothing would be affected in terms of paying any kind of fees (ETF or anything like that) and even the contract, upgrade, or any other dates won't be changed.

Hum? Well, when I pointed out the difference between the online plan price and the in-store price the tech said they all had different promotions. He didn't offer to rewrite my contract to a better deal for me, the long time customer. So I'm waiting until this one has run full course before checking the promotions at each. It's bad enough you pay full price for the second phone -- no "new every two" upgrade discount.



Posted by: C DM

Quote:
Originally Posted by fsafranek
Hum? Well, when I pointed out the difference between the online plan price and the in-store price the tech said they all had different promotions. He didn't offer to rewrite my contract to a better deal for me, the long time customer. So I'm waiting until this one has run full course before checking the promotions at each. It's bad enough you pay full price for the second phone -- no "new every two" upgrade discount.
If you are talking about phone prices, that's a bit different, but if you are talking about plans (and/or features) themselves, then they should be the same everywhere and can be changed any time without an effect on the contract or upgrade or any other dates.



Posted by: fsafranek

No, I'm talking about the price of the plan. The phones were priced the same except that you got the mail-in rebate applied immediately when purchasing on-line.

The difference in pricing of the plans was that the online price was $30 less a month for two lines of the premium family (or whatever it was called back then) with unlimited texting. So for the difference I could have added the vcast package to both lines and still be at the two line price I got in the store.

In hindsight obviously the technician was clueless and my not insisting on the price change will have cost me nearly $700 in a couple months when the contract finishes. I can sort of see them not adjusting the monthly fees after a year, after all I did sign a contract, but making the change within the first month would have been good PR. They wouldn't miss the money and they would have had a client for life. Now that is in jeopardy once this contract runs out.



Posted by: C DM

Quote:
Originally Posted by fsafranek
No, I'm talking about the price of the plan. The phones were priced the same except that you got the mail-in rebate applied immediately when purchasing on-line.

The difference in pricing of the plans was that the online price was $30 less a month for two lines of the premium family (or whatever it was called back then) with unlimited texting. So for the difference I could have added the vcast package to both lines and still be at the two line price I got in the store.

In hindsight obviously the technician was clueless and my not insisting on the price change will have cost me nearly $700 in a couple months when the contract finishes. I can sort of see them not adjusting the monthly fees after a year, after all I did sign a contract, but making the change within the first month would have been good PR. They wouldn't miss the money and they would have had a client for life. Now that is in jeopardy once this contract runs out.
You can change plans any time without any effect on fees or dates, as mentioned earlier, at least nothing on VZW's side. And again, the plans should be the same across the board--now different plans can definitely come up with different costs, but same plans should cost the same no matter where you sign up for them since ultimately they are something centralized and standardized that VZW offers themselves.



Posted by: fsafranek

Quote:
Originally Posted by C DM
You can change plans any time without any effect on fees or dates, as mentioned earlier, at least nothing on VZW's side. And again, the plans should be the same across the board--now different plans can definitely come up with different costs, but same plans should cost the same no matter where you sign up for them since ultimately they are something centralized and standardized that VZW offers themselves.

Thanks. I'll keep that in mind the next go-around and be more assertive with the local reps.

Completely off topic but any idea why they are dumping current Blackberry inventory with the buy one get one free deals? I'm interested but they probably won't be offering that in a couple months. I guess it's time to start researching for the next phone. If this isn't a good thread for that can you suggest a better one. Thanks again.





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