vB Easy Archive - Getting a Phone I bought from VZW off the Lost/Stolen List?

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Getting a Phone I bought from VZW off the Lost/Stolen List?
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Posted by: vzwcustomer

Hi. Around a year ago I signed a contract on my personal cell line to purchase a cellphone at a reduced cost. After I used the phone for a month or two I switched back to my old phone and then activated this phone on a line provided to me by the company I worked for (They provided the service but I had to provide my own equipment).

Since my termination with this company they had the phone added to the lost/stolen list, and has refused to remove it.

When I called Verizon a few months back, they told me that Tech Support had no problem removing the ESN since I did purchase the phone and signed the contract for it, but it was still "active" on their account (They had just suspended the service).

Now the phone is no longer suspended and has been fully disconnected from their account. Now Verizon is saying the company must remove it from the lost/stolen list regardless (which I know they aren't going to do).

I am at wits end with the issue. I have the original contract and receipts where I purchased the phone and the business didn't. Since I am the owner of this phone, what do I need to do to get this ESN removed from the lost/stolen list without having to go through the company that had it placed on there?

Thank you for any help you can provide me.

Posted by: catback

I know you don't want to but you have to try going through the company first. If they refuse or tell you to deal with verizon get some sort of documentation of it and then call verizon. If verizon won't do it and tells you only the company can do it, again get documentation of this.

If it goes as far as no one will do anything, with your documentation start again at square one (the company) and notify them that you have documentation that shows your ownership of the phone and their refusal to remove the phone (which they don't own) off the lost/stolen list, if they insist on having it on the lost/stolen list when they don't own it that you will take legal action. And you can see where this is going.

It'd be nice to jump right to the I have the receipt and I'll sue if you don't but you have to give all involved parties ample opportunity to correct any wrong doing and the documentation you get from this will prove in court that you tried being patient and giving them every opportunity. Assuming it even has to go this far.