vB Easy Archive - How Can Bell Have Such a Stupid Billing System?

Pages: 1

How Can Bell Have Such a Stupid Billing System?
(Click here to view the original thread with full colors/images)

Posted by: ecgz88

when the new HSPA goes live, if you switch SIM card between BB/PDA/Iphone/Regular phone, CSM won't recognize it so most of time it will be pay per use for customer

and you are supposed to design a billing system interface more simple with few clicks, not like Tab 1/2/3/4. your are supposed to see cus DOB in CSM without click credit info.

and why they put such small character for soc table in Tab3 ?

and I still can't believe in 2008 when 19" LCD and 17" LCD price difference is just $20, Bell order hundreds of 17" LCD for CSR, they should get a 22" LCD !

what software company design this stupid thing?

Posted by: bb147

I think its actually the opposite, the system IS able to recognize between BB/PDA (iPhone)/Regular phone, that's why they are able to bill you for it, its not "data is data" anymore.

There are possible advantages to this depending on how Bell wants to implement it. For example, this means they can have Unlimited Data for iPhone but only for iPhone and not turbo sticks.

Also, if the PPU rate they said is indeed correct, then having a maximum of $50 PPU per month is the lowest in Canada!

Posted by: Copacetic

Quote:

Originally Posted by bb147

I think its actually the opposite, the system IS able to recognize between BB/PDA (iPhone)/Regular phone, that's why they are able to bill you for it, its not "data is data" anymore.

There are possible advantages to this depending on how Bell wants to implement it. For example, this means they can have Unlimited Data for iPhone but only for iPhone and not turbo sticks.

Also, if the PPU rate they said is indeed correct, then having a maximum of $50 PPU per month is the lowest in Canada!

If that is the case, you might as well not subscribe to a data plan if you want to switch devices.

Posted by: TheNewGuy

So in other words if I have a BB now and change to say an iPhone when it launches, data won't work?
I would have to call Bell and ask them to do the change? So they can say "No" sorry it will cost you more......??

Posted by: Xander99

You could switch from a Window/Palm/Android/iPhone device as all of these types of device use the same data plan & provisioning options. But you can't switch with a Blackberry as they are on a separate plan with RIM provisioning options. It "might" work if you have a BB as a default device, and switch to a WinMo/Palm/etc PDA as the only required provisioning option is PDS, which is included in the Blackberry plans, but it most certainly will not work the other way around (If you have a regular PDA as default device and try to switch it for a Blackberry).

Posted by: terence889

I think you just complain too much, when I started with Bell Mobility on June 2007, all we got as CSR, just regular CRT, not until Decemeber 2007, we received a card along with Bell blanket for Christmas Gift, all it saying, appreciated all CSR's effort, we'll be now ordering 17" LCD monitor as a gift to you to protect your eyes, for me, that's joke, they're simply purchasing assets for company expenses, and also replacing some defective CRTs, but the wording on letter sounds like the CSR have to thank Bell a million. Now I quit Bell, and working in a computer distribution business, the info you provide just the retail price difference, indeed, at back end, Bell received thousands of dollars for back end rebate, which you don't know, since you're just a consumer, you're not in this business, you don't know how the back end rebate works, but I can tell you based on their volume of ordering, the 17" LCD should cost them just merely above $95 CAD mark, and indeed, there is a difference here plus the volume of order, this definitely would be a lot of difference, more than $20 you just talked about.

Posted by: TheNewGuy

Quote:

Originally Posted by Xander99

You could switch from a Window/Palm/Android/iPhone device as all of these types of device use the same data plan & provisioning options. But you can't switch with a Blackberry as they are on a separate plan with RIM provisioning options. It "might" work if you have a BB as a default device, and switch to a WinMo/Palm/etc PDA as the only required provisioning option is PDS, which is included in the Blackberry plans, but it most certainly will not work the other way around (If you have a regular PDA as default device and try to switch it for a Blackberry).

So it would be okay if i popped the BELL Sim card into an iPhone?
The reason I ask is because my wife wants an iPhone but the deal I am getting right now will expire BEFORE the iPhone comes out.

The deal i'm getting is pretty good so I want to capitalize on it.
But my wife may want to switch to an iPhone when it comes out.

Posted by: frankie5string

If you do this though, you wont see "RIM Data" on your bill... so you'd be subject to whatever non-RIM data charges that accumulate?

Posted by: TheNewGuy

Quote:

Originally Posted by frankie5string

If you do this though, you wont see "RIM Data" on your bill... so you'd be subject to whatever non-RIM data charges that accumulate?

Is that a question or comment?
You have a "?" at the end, but it seemed like a comment....

Which is it???

Posted by: frankie5string

Quote:

Originally Posted by TheNewGuy

Is that a question or comment?
You have a "?" at the end, but it seemed like a comment....

Which is it???

I'm trying to figure out this: If you have a RIM data plan... and you put your SIM into a non-Rim handset and use data... Is that data usage going to pull from your Rim-Data bucket or will it treat it as a-la-carte?

Posted by: bb147

As of right now, in that scenario you would get charged PPU data because your data plan only covers RIM data.

Also, there really can't be PPU RIM data unless you go over your bucket of RIM data since PDA data plans won't have RIM provisioning.

That's how I understand it anyway, again, if the PPU rate for ANY data is really only $50/mth max, I don't think there's much to worry about, because it can only mean one of two things.

Either CHEAP data bundles, or cheap data compatibility add-ons otherwise like sammy said, nobody would subscribe to a data package. Which leads me to believe the PPU data rate is a typo, I guess we will see!

Posted by: toolcube

I too am curious. Currently with Rogers, all of their RIM data plans work on non-RIM devices with no extra charges. Essentially, their RIM data plans are provisioned for regular data access (i.e. Internet.com APN) as well as RIM data (BB APN). I hope Bell eventually does the same.

Posted by: patdaman

Still using Ensemble?

Posted by: MacD

rogers and bell use the exact same billing system (i've worked for both) and trust me, bell has the better system.

rogers bb plans work fine with non bb devices, and riley just posted that it'll be the same with telus' new network. (themobileninjas.com) So i'd bet that bell will end up being the same as well.

Posted by: bb147

Quote:

Originally Posted by MacD

rogers and bell use the exact same billing system (i've worked for both) and trust me, bell has the better system.

rogers bb plans work fine with non bb devices, and riley just posted that it'll be the same with telus' new network. (themobileninjas.com) So i'd bet that bell will end up being the same as well.

that's what I'm thinking too. but i guess we'll have to see.

Posted by: Copacetic

The doc in the SIM card memo states differently.

Hopefully Bell changes their minds!

Posted by: MacD

It'd cause trouble if they don't do it.

For one, they'll be the only carrier to not allow this, and for another, they'll get a lot of customers who will believe that the data is interchangeable, and will get high PPU charges, that the media will likely get a hold of.

It's one thing to put a sim card with a regular data plan into a BB, and not being able to access data, but inserting a BB sim into a regular smartphone and getting PPU charges will be horrible for Bell in the long run.

Posted by: bb147

not if PPU charge is only a max of $50.... i doubt the media is going to care much about that.

with that said, I still think personally, data should be data unless its a internet stick.