vB Easy Archive - Sell Me On Bell

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Sell Me On Bell
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Posted by: migo

A couple years ago Bell was taking a beating in public opinion, it was the one company nobody really wanted to touch unless it was for something insane like the $5 UMB on the Touch combined with one of their All in One plans. They were losing customers to Rogers and Telus indicating they were treating a lot of people like ****.

Now I read that Telus isn't allowing customers to transfer their data plans to the HSPA network, and Bell is, which is the first thing in a long time that I've read Bell is treating its customers well, and is better than Telus (as well as also having a $400 ECF cap compared to $720).

So tell me, what is Bell like as a company now? Is there anything they're a leader in? What else do they do for treating customers well? Why might I want to sign up with them?

Posted by: JesterKe

I've only been with Bell. Only problem I've had with them was their billing at first. Lots of mistakes. But that eventually got resolved. Been a happy customer ever since. I've stuck with them because I've always found better deals with them compared to Rogers and Telus.

Posted by: ogg1e

I'm with Bell only because they purchased Aliant's cellular business. They're not nearly as good as Aliant was.

I can't compare them to Telus/Rogers but I have to say Bell has terrible CS. I've called numerous times about upgrading and I get different answers every time and the CS Reps aren't very nice.

And they don't seem to care about their current customers as far as deals go. Once I'm off this contract, I'm never going on a contract again. 3 years is just dumb.

Posted by: htan

i'm in basically the situation as Jester but i'm under the impression that people who moan about the lack of customer service at bell are misinformed about customer service elsewhere - personally, i've had no problems with bell cs because frankly, i understand the difference between policy and personal choice, but then i've never asked for any complicated requests either.

my only problem with bell at first was with the awful reception and phone selection, now that HSPA is online, those problems are solved, my first contract also gouged me on pricing, but now that i have $43 in discounts every month, that has been dealt with too -
i'll be staying at bell because i know i have leverage with retentions and switching would be a dumb move for my wallet and because now i can get the phone i want with good reception when i renew with them

Posted by: Bradenn

I was a Rogers guy for about 12 years and always had billing mistakes and reception problems with any of the 6 different phones over the years, then my company got a deal when Bell first moved out west, and since I have no reception problems and only recently have had a couple billing mistakes. I have used a LG, TREO and now a HTC Touch with no receptions problems and I have family still on Rogers with reception issues. I am disappointed with the HSPA launch phone selection is pathetic, only the Iphone the rest are crap!

Posted by: wowo44

Bell doesn't provide any hardware upgrade credits until the very end of a 3 year contract; I wouldn't call that treating customers well...

Posted by: zane9

Quote:

Originally Posted by wowo44

Bell doesn't provide any hardware upgrade credits until the very end of a 3 year contract; I wouldn't call that treating customers well...

Not quite true. In my case, upgrade credit is available in December, 3-year contract expires in March.

Posted by: From_Bim

I've been with all 3 carriers at some point in time since 1993 (Zack Morris Phone). There is no one good carrier - they all have their pros and cons. if you want Good Customer Service to to Telus, if you want decent corp plan - Bell wins, and Rogers was great for phone selection.

Just depends what your looking for. Right now (3GS with unlimited data) is why Im with Bell. But I can lie - I had to force myself to sign anther 3yr term with them.

Posted by: migo

The thing I wonder with people talking about Bell CS is it sounded really bad when Rogers and Telus were good, but a lot of people are finding Rogers and Telus to be worse now, and Bell has seemingly improved. I guess it'll take a while to see how things shake out once the UMTS network has been launched.

Posted by: jakub_w

I LOVE BELL!

corp plans kick *** so hard. see signature.

Posted by: Old Faithful

Bell is truly a very aggravating company to deal with, they are always trying to pull fast ones on their customers, not a trimester passes by without having to deal with billing and other issues, you have to be constantly on your guard and be prepared to fight for your rights.

In other words, if you are looking for a new provider DON'T, unless you love to fight and quibble. Listening to some people here, one would think it's all part of the 'game' but frankly I other things to do.

So if you are a casual or light user, by all means stay away from Bell and its outrageous fees. My wife and kids leaned that quickly and all are on 'discount' carriers and have zero problems and our combined bill is less than if I had brought them into the Bell fold.

Bottom line, if you want anything of value with Bell, be prepared for long, hard battles. There are, like I said, much better options out there especially for newcomers. People like me who stay are those who have just fought too long and hard to get where they are and have simply gotten too weary to leave and start over somewhere else.

Posted by: artbungler

Quote:

Originally Posted by zane9

Not quite true. In my case, upgrade credit is available in December, 3-year contract expires in March.

Would month 33 out of 36 not be towards the end? lol

Posted by: Mr. Rogers

Wait. So you're telling me, bell wont give any hardware discounts to me until the end of my contract even if i spend 200 a month? I should go return my phone.

Posted by: slillico

I can tell you from experience, they all suck, telus was wonderful their first ten years in Ontario, they probably suck the worst now, Rogers once they have you on contract they treat you like they stamped sucker on your head, so if I had to pick 1 of the 3 biggies, bell is the lessor of the evils.

I have a Virgin phone for my Daughter, have been very happy with the service, price of phone and plans, had an issue where it did not activate and the call and fix was quick.

Posted by: zane9

Quote:

Originally Posted by Mr. Rogers

Wait. So you're telling me, bell wont give any hardware discounts to me until the end of my contract even if i spend 200 a month? I should go return my phone.

Yes, you're correct. As artbungler noted, I'm in month 33 out of 36, and Bell won't do anything for me. I would likely have to contact their retensions department, and tell them I am leaving blah blah blah...and even then I doubt they would do much.

It is absolutely stunning to me that keeping existing customers happy is not a priority for Bell. In every business, including the one I work in, you need to retain business! Just how many new signups does Bell think are still out there, in this tiny market called Canada? How many customers for iPhones have not been signed up to Rogers by now?

It boggles the mind.

Posted by: htan

well some people like old faithful just love to complain, and have amnesia over the fact that these companies need to make money

honestly, tell me one company you guys enjoy giving money to?

Posted by: Sharpo

Telcos have been giving out freebie upgrades for years and years.. Maybe the telco's have clamped down. Why bother having 36 month contracts if you renew at month 24??

It is not bells fault if you want a new phone every two years. Its yours. be an adult.

Posted by: wowo44

I was told by bell when I signed my three year contract that I would have an opportunity to upgrade two years into my contract. Now they have changed these terms and I'm no longer eligible to upgrade until one month before my contract expires. I don't care what you say, this is bad customer service and if bell doesn't start treating me better then they will lose me as a customer, and I know that I'm not the only person who feels this way.

Posted by: belliant

Quote:

Originally Posted by wowo44

I was told by bell when I signed my three year contract that I would have an opportunity to upgrade two years into my contract. Now they have changed these terms and I'm no longer eligible to upgrade until one month before my contract expires. I don't care what you say, this is bad customer service and if bell doesn't start treating me better then they will lose me as a customer, and I know that I'm not the only person who feels this way.

Read your agreement. Doesn't say that.

Posted by: wowo44

I never said it was written into the contract. The bell rep told me that when I signed on with Bell, and it was indeed the policy when I signed up. The way bell handled this policy change is a fail from a customer service standpoint. But I guess with a name of 'belliant' there's not much point arguing with you.

Posted by: migo

Quote:

Originally Posted by Old Faithful

Bell is truly a very aggravating company to deal with, they are always trying to pull fast ones on their customers, not a trimester passes by without having to deal with billing and other issues, you have to be constantly on your guard and be prepared to fight for your rights.

In other words, if you are looking for a new provider DON'T, unless you love to fight and quibble. Listening to some people here, one would think it's all part of the 'game' but frankly I other things to do.

So if you are a casual or light user, by all means stay away from Bell and its outrageous fees. My wife and kids leaned that quickly and all are on 'discount' carriers and have zero problems and our combined bill is less than if I had brought them into the Bell fold.

Bottom line, if you want anything of value with Bell, be prepared for long, hard battles. There are, like I said, much better options out there especially for newcomers. People like me who stay are those who have just fought too long and hard to get where they are and have simply gotten too weary to leave and start over somewhere else.

You're not really describing anything different from Rogers now for me. I've got phantom data charges creeping up on me, which I can kind of deal with since it's the 6GB plan so it's nothing like $3000 on my bill, but it's still aggravating. As for the upgrade policy that people are mentioning, it's really no different on Rogers, you used to be able to HUP every year, then they changed it based on total revenue, and now it's every 2 years. It used to be that people only had these complaints about Bell, but now they're having the same complaints about Rogers and Telus. Go figure.

Posted by: KRZR101

Quote:

Originally Posted by belliant

Read your agreement. Doesn't say that.

He never said anything about it being in the agreement. Read again.

Posted by: frankie5string

Quote:

Originally Posted by zane9

Not quite true. In my case, upgrade credit is available in December, 3-year contract expires in March.

Likewise, I just called on Friday - just out of curiosity...

My contract ends in September 2010... however, next Friday I'll have a $200 upgrade credit on my account and also will be eligible for the "Take a data plan and we'll shave off another few hundred dollars too" ...

I always wonder what plans these people who want early upgrades are one... some of them pay peanuts per month compared to what I shell out for my blackberry service on Bell... But they treat me right...

Posted by: zane9

Quote:

Originally Posted by frankie5string

...
My contract ends in September 2010... however, next Friday I'll have a $200 upgrade credit on my account and also will be eligible for the "Take a data plan and we'll shave off another few hundred dollars too" ...

Now that's interesting: an upgrade credit available 10 months earlier than contract expiry. I was at a Bell (corporate-owned) store yesterday, and the sales guy told me that many customers saw their upgrade credit availability date move to a date after the launch of the new network. That was certainly true for me.

I was also told that the chances of me being allowed to apply my upgrade credit earlier than the date assigned (December 25) were zero.

Posted by: frankie5string

Quote:

Originally Posted by zane9

Now that's interesting: an upgrade credit available 10 months earlier than contract expiry. ...
I was also told that the chances of me being allowed to apply my upgrade credit earlier than the date assigned (December 25) were zero.

Also, I should add, the CS rep also indicated that if I were to do a HUG now I'd have a $100 credit... she advised me to wait the 7 days or so until it bumps up to $200... So for me, it wasn't a case of there being nothing for me right now... I could take the $100 HUG right NOW... but I don't think that's wise...

So people may actually have a $100 credit sitting there right now.

I am a very high RPU customer though...

Maybe they're going around and phasing back in the HUG tiers?

Posted by: zane9

Quote:

Originally Posted by frankie5string

...I am a very high RPU customer though...

Maybe they're going around and phasing back in the HUG tiers?

I'm sure you're right. What also bothers me is that I can't see my HUG on my Bell page. When Bell moved the goalposts and pushed back my HUG, they also took the HUG info off the page. I assume it's the same for everyone? Now you have to call in or go into a store for the information.

Posted by: Dino_Martini

Looking back, I don't know what compelled me to sign with Bell for a Pre.

If I had known what I know now, I would have stayed with Telus and just stuck it out until HSPA launched. At this point I'm stuck with a Pre that is almost unusable. My touch screen is messed, every single button is loose, etc. But Bell won't do anything for me. Now I understand that I spilled Beer on my phone, but I had troubles with the Pre before that happened and Bell still did not give a ****.

I told them how disappointed I was and that I wanted to upgrade to an iPhone or 9700 and they told me essentially buy one at full price. So at this point it would be cheaper for me to buy out my Bell contract, sell my Pre for whatever I could get ($10 maybe) and then go and re-activate my Telus number.

I don't really have any coverage issues or anything, its all good. Bell has very good coverage in my area. And its better than what Telus has with cdma. I don't get service in my basement though.

ughh.

Posted by: dirtyjeffer

Quote:

Originally Posted by Dino_Martini

Looking back, I don't know what compelled me to sign with Bell for a Pre.

neither do i...i tried to warn you.

Posted by: dirtyjeffer

Quote:

Originally Posted by frankie5string

it would be interesting to know if that information is correct...from what i have heard, there is no "$100" credit anymore...you are either eligible or not...perhaps they were just trying to say anything to get you off the phone and keep you happy (hoping you wouldn't actually take the $100 offer).

Quote:

I am a very high RPU customer though...

that may be, however, if Bell really thought about it, what a great way to turn some of these $30 ARPU customers into $60 or $90 ARPU customers...once again, they have people WANTING to buy something, and give them MORE money, but they seem to want to make things difficult...in the end, the customer probably ends up going through retentions, gets the upgrade credit, and ends up on some retention plan and Bell loses out on revenue because they had to "keep the customer", when a simple upgrade out of the gate would have been all that was needed.

Posted by: frankie5string

Quote:

Originally Posted by dirtyjeffer

Her exact words were: "Ok, if you want the iPhone we can do it right now, and I'll have to ship one out to you, it'll take 48 hours to get to your office". Then she stopped short and said "If you wait another 7 days you can get the $200 hardware upgrade credit plus you'll get another $300 off because you're taking on a new data plan" She even knew about my old unlimited $60 plan and said there was no way, even if I were to chose a BB, that I'd be able to keep it.

I'm not on a corp plan and wasn't talking to a corp rep, but I usually have everything shipped to my office because of the neighborhood I live in...

I should also point out that the last number of times I've dealt with Bell for BIDS, network ops, and switching/support have all changed dramatically. They seem to have gotten rid of the wankers that answer the phones and put actual technical people on those front-line desks... a couple of months ago we had a cable-cut in the area that took out our DLSw lines (over T1) and I was sitting on the phone to Montreal OPS at 3am with a woman who was practically telling me her life story as we waited for the circuits to come back up... two years ago that would have been nearly unheard of unless you knew someone (which I did back then)...

Quote:

...At the same time, what's stopping that newly high-RPU'ed guy from calling in a few weeks later trying to drop his plan price via an EPP offer? The last time I was a $30RPU customer was in 1999... I've been above $50 a month at least since 2001...

Posted by: fubar79

I agree with WOWO44 on this one as I'm in the same boat. I was originally going to sign for two years when I got my Touch, since I new from the past that I usually upgrade phones about every two years. It was the Bell Rep who recomended I sign for three years to save an extra $50 on the price of the phone, since I would be able to upgrade 2 years into a 3 year contract anyways. ( I know its not the CSR fault.. they dont have a crystal ball...) But I don't think it was a wise move to change this policy for people currently under contracts. They could of just waited until I upgraded as per there old policy, then told me it will be changed for next time. Now I'm stuck in a contract for another year, because of one of there own employee's advice, over a $50 difference.

I could also understand if they wanted to limit the number upgrades until the new network was underway. But that doesn't seem to be the case either.

If things like this were handled differently, to at least TRY and make their customers happy ( i know not everyone will be)... then one of these companys could actually stand-out and be the one people want to stay with. Which would in-turn bring more customers over by word of mouth. But why bother when you know for each customer you piss-off, Rogers/Telus/Kudoo/Fido will do the same and it will even out.

over.

Posted by: migo

Yeah, that's what I'm feeling. Rogers used to deal with erroneous charges well, now they're not and I've got an extra $40 in bogus data charges. It seems the best thing to do is get the cheapest plan you can on no contract and just move to the next cheapest one when it comes out.

Posted by: Dino_Martini

Quote:

Originally Posted by dirtyjeffer

neither do i...i tried to warn you.

Forgiveness please.

I really wish I was the person saying "I told you so"

Posted by: migo

Yeah, the Pre is looking like it has crappy build quality. I've seen some in stores, and they're falling apart and the touch screen only half works.

Posted by: eric2k

Palm's Pre for many is a great device. For Others it sucks, because of one thing or another. This goes for every single device on the market.

Dino, Honestly it is you're fault for not investigating the reviews on the Palm Pre before buying Or you could have returned with 15min talk time?

Then spilling beer on it. Yep bell is at fault right?

How can you blame Bell for you not likeing the phone. Now you want Bell to upgade you early? Right....?

Posted by: canadude

Quote:

Originally Posted by eric2k

How can you blame Bell for you not likeing the phone. Now you want Bell to upgade you early? Right....?

LOL

Posted by: Dino_Martini

Quote:

Originally Posted by eric2k

Palm's Pre for many is a great device. For Others it sucks, because of one thing or another. This goes for every single device on the market.

Dino, Honestly it is you're fault for not investigating the reviews on the Palm Pre before buying Or you could have returned with 15min talk time?

Then spilling beer on it. Yep bell is at fault right?

How can you blame Bell for you not likeing the phone. Now you want Bell to upgade you early? Right....?

Its my fault that my Pre was okay for the first 10 hours and then started having an oreo effect and loose power/volume buttons? Its my fault that since I never dropped the phone in the time I've had it, and every time I brought the phone back I was told "No its fine, but keep an eye on it and if it gets worse we will return it."

And then every time it got worse I go back in, they compare it to the store demo which is obviously a newer build than mine and they say my Pre is fine because their store demo has none of the defects of mine?

The Bell rep even said to me "your Pre is one in a million, I don't know what to tell you."

are you kidding me?

This is before I spilled beer on my Pre okay? So I know I can't return it now. But even before, thats bull ****.

I investigated the faults with the Pre, and I took the stance that if my Pre was really that bad that Bell would swap it out for me. Phones get swapped out all the time. People on here have had their Pre swapped...so why not me?

Like if I went and bought any other product and something was wrong with it immediatly, I would be able to return it or swap it for the same thing.

But you know what, I'm not here to justify or argue with someone over the internet. You feel how you feel, and I know how I feel and what is actually happening.

Posted by: angekfire

Want to be sold on Bell?

At least we don't have the beavers anymore.

Posted by: VMS Canada

Quote:

Originally Posted by JesterKe

I've only been with Bell. Only problem I've had with them was their billing at first. Lots of mistakes. But that eventually got resolved. Been a happy customer ever since. I've stuck with them because I've always found better deals with them compared to Rogers and Telus.

Completely agree with you on that subject...

Bell is an "ok" company but the billing... i had to call 23 times for them to fix my bill in 1 week!! they had put a totall of 4 months of charges extra to my account...

with alot of determination, time and patience they were able to fix it..

but that's enough for me to get me switched to another company. 2nd month in a row they've been double billing me..

Posted by: migo

Quote:

Originally Posted by Dino_Martini

But you know what, I'm not here to justify or argue with someone over the internet. You feel how you feel, and I know how I feel and what is actually happening.

Nah, I feel for you. The Pre has crap build quality. That's probably going to sink palm if it makes you feel any better.

Posted by: eric2k

The store you bought from sucks.

I would have done warranty via call center. Hell try to do it now even.

Posted by: Old Faithful

Quote:

Originally Posted by JesterKe

I've said it before and I'll say it again, if you are going to go with Bell be sure to check your bill like a hawk. They regularly make billing mistakes and the not-so-funny thing is, they are NEVER in YOUR favour.

And that's not counting the technical issues.

Be ready to spend at least half an hour per month calling them to fix errors of solve technical issues. And although the service level has improved to the point where service is generally decent now so that the aggravation level has been reduced in the past year or so, having to constantly call customer service to battle it out is still a big waste of time we could do without. If you are very busy and value your time, definitely look at or at least investigate other providers.

Case in point: I had to call them twice in the last two days. The first call was to get my spare phone activated (they wouldn't do it and asked me for a permission letter from the previous owner, even if the serial number was clean! A talk with the supervisor cleared all that up) and today when I received my online bill, they tried to bill me $5 for having to reactivate my email password when I couldn't access it anymore last month.

Compare that to Fido and Koodo Service:
- Fido applies generous compensation when they make a mistake. Bell on the other hand makes you often fell they are doing you a favour.
- Koodo doesn't trust new accounts (I had an issue activating my son's phone but that got resolved quickly, was caused by the fact he doesn't live at my address) but the only issue in over a year for both accounts was slow text message delivery for a couple of days last year. NO BILLING MISTAKES!

In the end it's all a matter of asking yourself "Is the plan/phone worth the hassle?". THAT is the question. In my case it obviously is, although I could REALLY do without having to play that stupid, neurotic 'game' (indeed, some folks here truly believe that having to go through these hoops is 'normal', just read the retention and bell deal 'dreads')

Posted by: Old Faithful

Quote:

Originally Posted by VMS Canada

That's EXACTLY how I was able to get my latest second hand HTC Touch for cheap... Although she was very happy with the phone, the PO was tired dealing with the BS and switched carriers... Exact same story I got from the PO of the first used Touch I got, come to think of it... Both phones had been used very little and both were able to get the new carrier to pay the 'fine' for leaving Bell

Posted by: migo

Quote:

Originally Posted by Old Faithful

I agree with you, and Koodo looks like a compelling option, aside from not having any smartphone options. If I'm getting a smartphone I need to deal with at least one carrier with billing errors, so I might as well stick with the one that I pay the least per month with, since all the hassles will be the same. (And I can get a good bell plan on 1 year contract, rather than 3 years, since I'm a student).

The lack of billing mistakes and transparent billing practices (they charge 5c/minute for international calls to certain destinations even if it's a cell phone, simply to make it easy) is excellent. Now if only they could bring at least one smartphone in. BlackBerry would be particularly nice, with something like $20/month unlimited data (minus tethering) including messaging email and SMS. I figure they'll do that when they're ready though - they initially didn't have UMB on their phones either.

Posted by: Old Faithful

Quote:

Originally Posted by migo

Both my kids are students and on a tight income and they are both very happy with Koodo. I did have an issue with billing at first when I wanted to add my son to the bill (limited credit), but it turned out that was because the billing address, which was at the time their mother's address, did not correspond with my reference (my own address). Credit companies are so conservative in their ideas of how people are supposed to live

We chose Koodo at the time because of NO contract, NO SAF, and NO upfront cost for the phone. When you want to leave the service, simply pay the balance you owe on the phone. No termination fees, fines or any of the BS that Bell imposes its customers.

Of course, the drawback is, it's a discount brand so the choice of phones and services is limited. But perfectly suitable for most users and I must add, the same phones are much cheaper at Koodo. Actually you get a very nice phone for $125 or $150... You'd have to pay $50 or $100 more for the same phone at Bell...

Frankly, unless you are on a really cheap corporate plan or got an excellent deal after fighting for years with Bell, I can't see the incentive to join for new users. I did offer them the opportunity before going with Koodo, but it would have ended up costing at least $10-15 more for the same services at Bell... They even totally ignored the fact I would have brought them new customer... No deal!

Quote:

Originally Posted by migo

The lack of billing mistakes and transparent billing practices (they charge 5c/minute for international calls to certain destinations even if it's a cell phone, simply to make it easy) is excellent. Now if only they could bring at least one smartphone in. BlackBerry would be particularly nice, with something like $20/month unlimited data (minus tethering) including messaging email and SMS. I figure they'll do that when they're ready though - they initially didn't have UMB on their phones either.

Koodo's business model is a shining example of how things should be at Bell. After tasting the ease of Koodo, the low cost and the nice phones, I was really tempted and if it hadn't been for the great HTC Touch and the great advice from people such as erik2k, MacD, Sammy740, OpenWave and Mstar, who made me discover this phone's hidden treasures, I'd have switched to Koodo as well. It was that close!...

Posted by: 4merly_blucific

Don't know if this has been posted in another thread, but here's bell trying to buy you as a customer:
(their HSPA advertising materials)
http://www.bce.ca/data/mediakit/pdf...ertising_EN.pdf

Posted by: Old Faithful

I'm sorry, but i don't think that's going to sell the OP on Bell. As is usual, it's all fluff and no substance. Unless of course that's actually what you are looking for.

Posted by: BM-Dude

Been with Bell since 1997 (since I turned 18).... have not had any reason to leave them at all. I love the reception (my phone works like everywhere.. and believe me I travel!), CS has always been nice with me (not talking about simply "freebies"..I just am referring more so attitude has been great). Most of that complaints of what you hear I find are uneducated customers, customers that want the world delivered to them on a gold platter or simply stupid, moronic direct marketing reps who lie through their teeth to make the sale (which is something you will get unfortunatley at ANY cellular company in the world!). There's good and bad at every company, and I guess I have been lucky enough to not find the bad at Bell (at least not horrible enough to make me want to even think about leaving - any issue I have had was very minor and fixed up in a jiffy).

At this rate i'll probably be with Bell for my cell phone until i die, or if I move out of the country.

Posted by: Dano89

The big problem today with Bell is they are misleading the uninformed on their new network. Few days ago while I was in a Bell store, I heard a rep talking to a customer that was looking into a new Iphone. The rep went on to say that Bell covers 93% of the population and works everywhere the old network was. I kind of chimed in to help the customer know exactly what he was getting and the coverage the iphone will work. Without the option to drop down on edge (Rogers 2G) or Bells CDMA, the coverage map drops down considerably especially for those that travel. Maybe bell should highlight that it takes 2 phones to access both networks, not to mention that the old network was often roaming into other smaller CDMA telcos for that “extra” coverage.
Still funny to see big ads around bell stores showing an Iphone and “Canada’s largest network” all shown together..

Posted by: Sammy740

Quote:

Originally Posted by Dano89

The big problem today with Bell is they are misleading the uninformed on their new network. Few days ago while I was in a Bell store, I heard a rep talking to a customer that was looking into a new Iphone. The rep went on to say that Bell covers 93% of the population and works everywhere the old network was. I kind of chimed in to help the customer know exactly what he was getting and the coverage the iphone will work. Without the option to drop down on edge (Rogers 2G) or Bells CDMA, the coverage map drops down considerably especially for those that travel. Maybe bell should highlight that it takes 2 phones to access both networks, not to mention that the old network was often roaming into other smaller CDMA telcos for that “extra” coverage.
Still funny to see big ads around bell stores showing an Iphone and “Canada’s largest network” all shown together..

The HSPA covers all the populated areas of Canada except Saskatchewan and Manitoba.

Posted by: Dano89

Quote:

Originally Posted by Sammy740

The HSPA covers all the populated areas of Canada except Saskatchewan and Manitoba.

Yes, but the fact remains that the hspa coverage is much smaller then the old cdma. Customers need to know that they won’t have the same coverage as they once did with CDMA. A bell Iphone is dead all of Northern Ontario as well as a couple provinces you mentioned (except a little part of Winnipeg)
I just find the bell ads very misleading. Populated areas or not, people do travel.