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The definitive Virgin Mobile UK Info Thread

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Posted by: TriBand81

In order to help answer the large amount of questions about what provider to use when coming to the UK, I will post the price & phone info offered by Virgin Mobile UK as they are the cheapest and easiest provider to use for visitors coming to the UK.

First off, Virgin is all about prepaid services. They have no yearly contracts but what they do offer is a pay monthly basis where you pay for all of your calls at the end of the month through a UK credit/debit card bank account.

Or of course, you can also use the conventional system of top up cards which come in denominations of £10 and £20. The amount you top up remains active on your account for over a year. In terms of rates/charges, Virgin breaks down like this:

Calls

First 5 minutes of calls per day: 15p/per minute
Each minute after that for the rest of the day: 5p/per minute
SMS to other Virgin Mobile UK customers: 3p/per message
WAP: Same as standard call charges

Voicemail: Free Retrieval (you must have calling credit on your account though)

Calls to other UK networks: 35p/per minute
SMS to other UK networks: 10p/per message

International Calls

Ireland, Guernsey, Jersey and the Isle of Man: 15p/per minute
USA, Canada, Australia & New Zealand: 20p/per minute
Europe, Hong Kong, Japan, Malaysia, Singapore, South Korea and Taiwan: 40p/per minute
Rest of the world: 80p/per minute

International SMS: 20p/per message (even when sending extended/multiple SMS over 160 characters which will be sent as separate messages and then charged at 20p each with every 160 character interval)

You can get the Virgin Mobile SIM for £9.99 (includes £5 of free calls to get you started) and refill cards at any UK cell retailer like The Carphone Warehouse, Phones4U, The Link and Dixon's. All SIM starter kits, phones and top up cards are also available at any Virgin Megastore/Virgin Megastore Express location in the UK.

As of December 6th, 2003, Virgin has the following phones in their lineup (include the SIM):

Alcatel 332 (GSM 900/1800): £49.99
Motorola C200 (GSM 900/1800): £49.99
Nokia 3310 (GSM 900/1800): £59.99
Motorola C350 (GSM 900/1800): £59.99
Nokia 3410 (GSM 900/1800): £69.99
Sagem myX-5 (GSM 900/1800): £69.99
Sendo M550 (GSM 900/1800): £79.99
Nokia 3510i (GSM 900/1800): £79.99
Samsung C100 (GSM 900/1800) £79.99
Panasonic G50 (GSM 900/1800/1900): £99.99
Samsung A800 (GSM 900/1800): £109.99
Nokia 3100 (GSM 900/1800/1900): £119.99
Alcatel 735 (GSM 900/1800): £129.99
Samsung E400 (GSM 900/1800/1900): £179.99
Nokia 6100 (GSM 900/1800/1900): £179.99
Nokia 3300 (GSM 900/1800): £199.99
Nokia N-Gage (GSM 900/1800/1900): £219.99
Siemens SL55 (GSM 900/1800/1900): £309.99

The phone list and prices may change over time as Virgin Mobile adds more to their selection. You can get more updates at:

http://www.virginmobile.com/mobile/index.jsp

I will update this thread once more info becomes available, please post any questions below.

Thank you



Posted by: carlo69

Nice work, TB.

Another possibly useful bit of info is that your number will stay active for 6 months from when it was last used.

Speaking of which, I need to schedule a trip



Posted by: TriBand81

Thanks carlo . When are you coming back out here?



Posted by: adam777

Hello Tri Band

Looks like you have started the perfect thread for me.

I'm off to the UK later this month for the holiday period. Whilst there Im picking up a new Sony P900.

Im mostly interested in getting WAP access whilst Im there - having never used it before (and Im an internet developer shame on me) Im curious if Virgin offer this service with their pre paid plans.

If not do you have any suggestions, Im not bothered by expense but want to really use all the features of the phone before I return home (small island in the caribbean) and lose a lot of the functionality.

Thanks

Adam



Posted by: TriBand81

Quote:
Originally posted by adam777
Hello Tri Band

Looks like you have started the perfect thread for me.

I'm off to the UK later this month for the holiday period. Whilst there Im picking up a new Sony P900.

Im mostly interested in getting WAP access whilst Im there - having never used it before (and Im an internet developer shame on me) Im curious if Virgin offer this service with their pre paid plans.

If not do you have any suggestions, Im not bothered by expense but want to really use all the features of the phone before I return home (small island in the caribbean) and lose a lot of the functionality.

Thanks

Adam


Yes you will definitely have WAP access on Virgin Mobile but it would be via CSD (dial-up) only. Virgin Mobile does not support packet connections (which means an always on connection) like GPRS. In terms of the P900, I've heard and read a lot of great things about it but given its expense, it is well out of my price range.

My advice would to check out Sony Ericsson's website as well as the Sony Ericsson and the UIQ (the version of Symbian OS (OS meaning operating system) the P900 runs on like the P800) here on Howard's Forums:

Regular Sony Ericsson Forum: http://sonyericsson.howardforums.com

UIQ Forum (you'll find most of the P800 and P900 users in here)
http://uiq.howardforums.com

Feel free to ask any more questions.......

Welcome on board here at Howard's Forums



Posted by: adam777

Thanks a lot I'll check out the forum.

Have a great holiday (Chelsea I see, I was born in St Stephens on the Fulham road).

Thanks Again!



Posted by: TriBand81

Quote:
Originally posted by adam777
Thanks a lot I'll check out the forum.

Have a great holiday (Chelsea I see, I was born in St Stephens on the Fulham road).

Thanks Again!


No problem, I'm finishing my American college degree (by May of next year) here in London at Webster University from St. Louis in Missouri and they have a London campus at Regent's College on the Inner Circle of Regent's Park. I live just off the King's Road, it's a great neighborhood, there's always a lot going on here .

To get back to the topic, I would seriously look at Virgin Mobile but make sure that they meet your needs before going with them.





Posted by: XmoogooX

You are incredibly helpful...thank you so much.

any idea where i can order one that can deliver to the US? I want to get all of my numbers in there and get my 6100 unlocked before I leave.

oh yea, and i would like to pick up a UK charger for it as well...hopefully from the same place to save shipping.



Posted by: JEFFJAGUAR

If you try to get the service pack delivered to the US, you will pay an arm and a leg. The companies that provide foreign SIM packs in the US triple the price you would pay if you wait.



Posted by: TriBand81

Quote:
Originally posted by XmoogooX
You are incredibly helpful...thank you so much.

any idea where i can order one that can deliver to the US? I want to get all of my numbers in there and get my 6100 unlocked before I leave.

oh yea, and i would like to pick up a UK charger for it as well...hopefully from the same place to save shipping.


No problem but I would just get all of that here in the UK. Like Jeff said, you'll save quite a bit of money. If you're flying into Heathrow, you'll find a couple of Carphone Warehouse locations right at the airport. I just don't know if their prices are higher since they're at the airport.

Cheers



Posted by: loadsasims

Virgin Prepaid now allows you to roam internationally as well.

http://www.virginmobile.com/mobile/...ff_coverage.jsp

only a few places , but more coming including the US. I'll be landing at Heathrow at the weekend, so I'll be checking out prepaids as I let my UK postpaid go a while back.

I'm driving 4000 miles from London to Gambia in West Africa ! Looks like I need a bunch of sims to keep me connected along the way.



Posted by: JEFFJAGUAR

Just checked the web site...nice new treat for Virgin Mobile companies; however...

Once you leave the UK for any place in Europe, roaming rates when coverted from UK£ to US$ is more expensive than using T-mobile roaming especially in making calls. Perhaps the only advantage is receiving calls might be timed to the second although the web site is not clear on that while T mobile rounds up to the next minute!

So if you're planning a long visit to one country (long defined anything from a week more) your best bet is a prepaid plan in that country. If you're on one of those if it's Tuesday it must be Belgium type itineraries and you have T Mobile US service, your best bet might be to use them for international roaming at 99 cents/minute to both make and receive calls (Virgin Mobile lists its receiving rate in Europe as 60p a minute which at today's exchange rate is $1.05/minute.



Posted by: XmoogooX

thanks jeff and triband...looks like that's what i'll have to do.

One more question for you though:
If I get a virgin sim pack in the UK and for arguments sake let's say I go over to Italy for a weekend, is my phone going to work? WIll the rate be inflated? Will I still be able to receive free incoming?

Triband: my friend and I will be arriving on the 22nd or 23rd of January... are you in or around Oxford? It'll be cool to meet up with someone from the area to get us acquainted with England if you're willing.



Posted by: TriBand81

Quote:
Originally posted by XmoogooX
thanks jeff and triband...looks like that's what i'll have to do.

One more question for you though:
If I get a virgin sim pack in the UK and for arguments sake let's say I go over to Italy for a weekend, is my phone going to work? WIll the rate be inflated? Will I still be able to receive free incoming?

Triband: my friend and I will be arriving on the 22nd or 23rd of January... are you in or around Oxford? It'll be cool to meet up with someone from the area to get us acquainted with England if you're willing.


The answer to your first question would be to check the roaming link Jeff posted and see if Italy is on the list for Prepaid Roaming. If Italy is on that list, then you can roam but both incoming calls and outgoing calls will be more expensive. It also depends on which Italian network you roam on as each provider sets different rates for people roaming on theit network.

Your phone will work as long it has GSM 900/1800 and it is unlocked meaning that it will accept another provider's SIM card. You can find out if the phone is unlocked by putting in a SIM card other than a SIM from your provider. If your phone displays anything like Invalid SIM or Enter Unlock Code, then that means that it is locked.

In regards to your 2nd question. I am not sure yet whether I'll be back just then. I might fly back from Northern Cali on the 21st. I'm in Central London so if you're coming here first, I'll be glad to meet up with you. I'll be able to tell you in a couple weeks once I know my return date (probably 1st week of January or so).



Posted by: SQFreak

What can you tell me about Virgin Mobile's coverage, particularly in the Lake District and the Cotswolds?



Posted by: frrussre

triBand81 & Carlo69, glad to see your both still here.

I have not used my Virgin UK SIM since March 2003, when I returned from UK. Occasionally I call my UK number by landline, I then leave a message on the voicemail. I tried this yesterday & VM was still answering & excepting & giving out my message.
Hopefully that means the minutes are still live.
Reg. Frank R.



Posted by: carrolldf

Quote:
Originally posted by frrussre
triBand81 & Carlo69, glad to see your both still here.

I have not used my Virgin UK SIM since March 2003, when I returned from UK. Occasionally I call my UK number by landline, I then leave a message on the voicemail. I tried this yesterday & VM was still answering & excepting & giving out my message.
Hopefully that means the minutes are still live.
Reg. Frank R.


I think you just answered my question. I wanted to know what activity would keep the SIM active. I have one from my October trip and wanted to keep it active for my next trip. I can call my Virgin # and leave myself a message and this will keep the account active? Cool.



Posted by: carrolldf

Oh, and how can I top it up to keep it active in case I don't make it back to the UK within one year? (I think you have to use it within six months and pay within year both to keep active.)



Posted by: frrussre

Quote:
Originally posted by carrolldf
Oh, and how can I top it up to keep it active in case I don't make it back to the UK within one year? (I think you have to use it within six months and pay within year both to keep active.)


If the VM method does not work for more than the year, you can only top up the SIM by credit Card. To use a credit card you need to register a UK address & most likely a UK credit Card.
Reg. Frank R.



Posted by: JEFFJAGUAR

As I remember, the materials I received from Virgin Mobile indicate credits never expire so I don't think there is a 1 year provision; the implication being that even if your account becomes inactive you don't lose your credit. You would call their team and probably get another number.

Their materials do say that if you do not make or receive a call in a 180 day period, your number may become inactive. I guess calling your VM counts as receiving a call and avoids the problem.

They do insist, for reasons I do not understand, that in order to register a credit card it must be a UK issued credit card. I just don't understand how this protects them as I thought the international credit card system does not really care in what country the credit card is issued.



Posted by: carrolldf

I did try to register my AmEx with the Virgin web site and couldn't so had to buy the add-on card.

I think I'll go look for the info that came with it and re-read to see exactly what it said.



Posted by: frrussre

They do insist, for reasons I do not understand, that in order to register a credit card it must be a UK issued credit card. I just don't understand how this protects them as I thought the international credit card system does not really care in what country the credit card is issued. [/B][/QUOTE]



JeffJaguar, my understanding of the UK only credit card is a protection of the UK SIM & prices. You are only allowed to buy the SIM & minutes at UK prices if you live in UK. Virgin is loosely getting around the rules by letting buy the Top up cards without registering. This is also true of the USA some companies will not let you use a non-USA CC. Or buy a New Car, say in NY at NY discount if you live in another State.
Reg. Frank R



Posted by: JEFFJAGUAR

I've never heard or seen a rule that only UK residents can buy a UK sim. They all sell SIM's to residents and non residents. Orange registered my cc which was not UK issued.

This doesn't make sense; of course I would be the first to admit I am not from the UK so I could be wrong but there doesn't seem to be any regulation restricting the purchase of a UK SIM.



Posted by: frrussre

Quote:
Originally posted by JEFFJAGUAR
I've never heard or seen a rule that only UK residents can buy a UK sim. They all sell SIM's to residents and non residents. Orange registered my cc which was not UK issued.

This doesn't make sense; of course I would be the first to admit I am not from the UK so I could be wrong but there doesn't seem to be any regulation restricting the purchase of a UK SIM.


JeffJaguar, did you register with Orange using a USA address?
From the the different messages on the boards, it would seem it also depends on which CS rep you get.
Reg. Frank R.



Posted by: JEFFJAGUAR

Actually I used the address of the hotel to register the account but once the account was registered I was able to register the US credit card.

Interestingly enough, I always thought for example they verify addresses with cc companies; apparently this was not the case at least when I did it a couple of years ago....

One of the internet sellers of prepaid SIM's sells the Orange card for its UK card. It actually tells the buyer to use the hotel's address when registering the card as Orange seems to require registration unlike Virgin or from what I understand Vodafone. Whe I bought prepaid SIM's in both France and in Holland, no registration was necessary but neither one allows you to use out of country credit cards to recharge. You have to use vouchers.



Posted by: alanh

Is there a web site or e-mail address for sending SMS to Virgin UK phones?



Posted by: TriBand81

Quote:
Originally posted by alanh
Is there a web site or e-mail address for sending SMS to Virgin UK phones?


Alan, I don't know offhand, I'll research that later today (Saturday) and let you know.

Cheers



Posted by: TriBand81

Quote:
Originally posted by alanh
Is there a web site or e-mail address for sending SMS to Virgin UK phones?


I looked at the site and I didn't find such a feature. A 3rd party website might have such a capability. Give Lycos.co.uk a try:

http://sms.lycos.co.uk/mobile/index.jsp

Cheers!!

Below is the price of Virgin Mobile phones for January 2004:

Alcatel 332 £49.99

Motorola C200 £49.99
Not included in promotion

Motorola C350 £59.99

Nokia 3310 £59.99

Nokia 3410 £69.99

Sagem myX-5 £69.99

Nokia 3510i £79.99

Samsung C100 £79.99

Sendo M550 £79.99

Panasonic G50 £99.99

Samsung A800 £109.99

Nokia 3100 £119.99

Sony Ericsson T68i £119.99

Alcatel 735 £129.99

Nokia 6100 £179.99

Samsung E400 £179.99

Nokia 3300 £199.99

Nokia N-Gage £199.99

Nokia 7210 £249.99

Siemens SL55 £309.99

http://www.virginmobile.com/mobile/.../phone_list.jsp



Posted by: hecatae

website is currently unobtainable.

anyone got cs email address

I need to register my new phone with them,



Posted by: TriBand81

Quote:
Originally posted by hecatae
website is currently unobtainable.

anyone got cs email address

I need to register my new phone with them,


I've been trying to get to their site as well today but to no avail.

You can call them at: 0845 6000 789 or e-mail them via this form:

http://ringtones.virginmobile.com/ContactUs.cfm

This is not their regular contact form but it is the only one currently accessible.

Cheers



Posted by: TriBand81

New Virgin Mobile UK Phone List & Prices for February:

Motorola C200 £49.99
(Not included in promotion)

Alcatel 332 £69.99

Nokia 3310 £69.99

Motorola C350 £79.99

Nokia 3410 £79.99

Sagem myX-5 £89.99

Nokia 3510i £99.99

Samsung C100 £99.99

Sendo M550 £99.99

Samsung A800 £109.99

Alcatel 735 £119.99

Nokia 3100 £119.99

Panasonic G50 £119.99

Sony Ericsson T68i £139.99

Nokia 7210 £169.99

Nokia 6100 £199.99

Samsung E400 £199.99

Nokia 3300 £219.99

Nokia N-Gage £219.99

Siemens SL55 £329.99

These phones are not included in Virgin Mobile's offer:

Alcatel 311 £35.00

Panasonic GD67 £50.00

Samsung A800 £60.00

(http://www.virginmobile.com/mobile/...ne_list_img.jsp)



Posted by: frrussre

Re: our discussions on how to keep the Virgin SIM alive, without being in UK. I arrived at Heathrow Airport approx 11 months from my last visit to UK. I switched on my phone (Virgin SIM Installed) got usual great service full strength.
I did find this visit "less" stores selling 'Top-up Cards', even Gas Stations I used last year, did not have the cards. Though I was offered to use a Virgin Swipe card for Top-ups. I don't have one, think you need to register to get one.
On the 4th day of my trip, I received a sms from Virgin stating
" You have not used your Virgin mobile for almost 1 year, to keep the account & number active you must use the phone to make at least One call or send One Sms or receive one call or One sms". I assume my previous assumption, of calling the VM, does not work. I called Virgin & said I have been using the phone all week, so why the message? They said by using the phone, I had "awaken" or words to that effect the system. I asked if I registered the phone with Credit or Debit Card & address, would that then remove the 1 year stipulation, the answer was NO. Phone must ACTUALLY send or receive the call/sms.
I now need to use the phone before February 2005 to keep it active.
I was also told that if I registered the SIM, I would be able to activate Foreign Roaming, alas the USA is not available yet but will be soon.
Most importantly, I would still recommend the Virgin Prepaid. Compared to USA/UK roaming. Fairly cheap charges, especially to USA, no charge for incoming calls. Never had any dropped calls & able to make outgoing calls with no problems in and around M25 area.
Reg. Frank R.
PS.
I picked up a LINK (Dixons) catalogue, some real good looking phones in there.



Posted by: TriBand81

Thanks for the informative post, Frank. I wonder who Virgin will roam on in the US.



Posted by: frrussre

Virgin "Pay Monthly" already has USA Roaming. Direct debit, 140 Countries.
http://www.virginmobile.com/mobile/...mpare_plans.jsp

Virgin "Pay As You Go", says USA coming soon?????



Reg. Frank R.

Virgin USA Prepaid uses Sprint I think? but thats not GSM. So wondering if you are a Pay Monthly UK customer, which carrier you log on to. Maybe TMob.
Reg. Frank R.
Ps. My only interest in USA Roaming would be, I could make 1 call per year and keep my SIM/Account live.



Posted by: TriBand81

Quote:
Originally posted by frrussre
Virgin "Pay Monthly" already has USA Roaming. Direct debit, 140 Countries.
http://www.virginmobile.com/mobile/...mpare_plans.jsp

Virgin "Pay As You Go", says USA coming soon?????

Reg. Frank R.

Virgin USA Prepaid uses Sprint I think? but thats not GSM. So wondering if you are a Pay Monthly UK customer, which carrier you log on to. Maybe TMob.
Reg. Frank R.
Ps. My only interest in USA Roaming would be, I could make 1 call per year and keep my SIM/Account live.


Yup, Virgin USA uses Sprint. If you were roaming using Virgin from the UK, then it would most likely be Cingular, T-Mobile or even AT&T.



Posted by: JEFFJAGUAR

So can't you send a SMS from your phone in North America to keep the account active? Does Virgin accept SMS from North America?

You don't have to register the phone to get roaming..Roaming indeed works at least in Europe as when I was in France this past January just to check it out I brought my Virgin SIMS and I did get roaming availability on SFR according to the phone.

According to their web site, roaming on pay as you go to the Us is "coming soon."

Also unlike the other carriers, you can't just go into a Virgin store and request a swipe card...you must register and have the swipe card posted to you. I wonder if you can register with a foreign i.e. North American address.

Virgin Mobile UK roaming in the US would have to be on one of the GSM carriers i.e. T Mo, Cingular or AT&T WS.



Posted by: JEFFJAGUAR

Incidentally, as an after thought. Once they establish roaming in North America that would probably resolve the problem; you would simply have to make one phone call using the roaming situation or even a little cheaper call your Virgin Mobile phone and answer it once a year....



Posted by: skagen

Quote:
Originally posted by JEFFJAGUAR Also unlike the other carriers, you can't just go into a Virgin store and request a swipe card...you must register and have the swipe card posted to you. I wonder if you can register with a foreign i.e. North American address.
[/B]

I can confirm that Virgin Mobile UK will not allow you to register anything with a foreign address or credit card. I've tried it and they said no. They wouldn't take my US credit card for top-up (aka refill) payment over the phone and they wouldn't allow me to register the account in my name without a legitimate UK address



Posted by: JEFFJAGUAR

How about using the address of your hotel?



Posted by: skagen

Credit card registered to your hotel room = recipe for disaster



Posted by: JEFFJAGUAR

No I didn't mean to register the credit card..that would indeed be stupid. But just registering to be able to get a swipe card.

Now if Virgin Mobile wants more and more people to use swipe cards, I agree that's a great idea. I noted CPW carries blank swipe cards for Orange UK and Vodafone UK, you call to register the card to your phone.

Virgin mobile seems only to give swipe cards to folks who register' but if you have a foreign account you can't register. Makes little sense to me on this one.



Posted by: TriBand81

Quote:
Originally posted by JEFFJAGUAR
Virgin mobile seems only to give swipe cards to folks who register' but if you have a foreign account you can't register. Makes little sense to me on this one.


I could almost swear that I saw Virgin Mobile E-Top Up swipe cards just the other day. I'll have to remember hard where this was, it might even have been at one of the Virgin Megastores here in Central London.

I'll let you guys know if I come across the place again.

Cheers from London

PS: New Price for March 2004:

Alcatel 332 £59.99

Nokia 3310 £59.99

Nokia 3410 £59.99

Motorola C350 £69.99

Nokia 3510i £79.99

Samsung C100 £89.99

Sendo M550 £89.99

Alcatel 735 £99.99

Samsung A800 £99.99

Nokia 3100 £109.99

Panasonic G50 £109.99

Sony Ericsson T68i £109.99

Nokia N-Gage £159.99

Nokia 6100 £169.99

Samsung E400 £169.99

Nokia 3300 £209.99

Siemens SL55 £219.99

(Source: http://www.virginmobile.com/mobile/.../phone_list.jsp)



Posted by: skagen

Quote:
Originally posted by TriBand81
I could almost swear that I saw Virgin Mobile E-Top Up swipe cards just the other day. I'll have to remember hard where this was, it might even have been at one of the Virgin Megastores here in Central London.
[/url])


Was it SuperDrug maybe? I was in one of their branches (Brixton)last week and I saw a sign there about Virgin Mobile Electronic top ups. I didn't need a top-up at the time, so I didn't really investigate any further...



Posted by: TriBand81

Quote:
Originally posted by skagen
Was it SuperDrug maybe? I was in one of their branches (Brixton)last week and I saw a sign there about Virgin Mobile Electronic top ups. I didn't need a top-up at the time, so I didn't really investigate any further...


Yup that might have been it. I was at the one on Oxford Street several weeks ago and there was a sign there with Virgin Mobile E-Top Ups on it.



Posted by: JEFFJAGUAR

There is a misunderstanding. Yes you can do e-top ups with Virgin mobile anyplace there are e top ups. What the problem is is getting a e-top up card. I haven't been able to find one except for registering your details with virgin mobile and then they post it to you or am I mistaken? Has anybody gotten a top up card directly from a merchant?



Posted by: TriBand81

Quote:
Originally posted by JEFFJAGUAR
There is a misunderstanding. Yes you can do e-top ups with Virgin mobile anyplace there are e top ups. What the problem is is getting a e-top up card. I haven't been able to find one except for registering your details with virgin mobile and then they post it to you or am I mistaken? Has anybody gotten a top up card directly from a merchant?


Jeff I'll go by there and have a look later this week.



Posted by: frrussre

Quote:
JEFFJAGUAR There is a misunderstanding. Yes you can do e-top ups with Virgin mobile anyplace there are e top ups. What the problem is is getting a e-top up card. I haven't been able to find one except for registering your details with virgin mobile and then they post it to you or am I mistaken? Has anybody gotten a top up card directly from a merchant?


Jeffjaguar you are correct. I went to several Gas Stations & stores, that used the "Topup Swipecard method", you needed to bring the swipe card with. They did not give you the card. You can only get it by registering with Virgin.
You can still get the "Scratch off cards", though less places had them in stock.
REASON: maybe stores have to pay for "Scratch off cards" up front. The swipe system costs them nothing up front. They swipe your card, Virgin bills it to your Credit Card or maybe you pay cash. They get paid a % for the service. NO UPFRONT OUTLAY.
Reg. Frank R.



Posted by: alanh

I'm going to be there in early April. Am I going to have trouble refilling a Virgin SIM, as I'm from the US?



Posted by: TriBand81

Quote:
Originally posted by alanh
I'm going to be there in early April. Am I going to have trouble refilling a Virgin SIM, as I'm from the US?


Do you have a SIM from Virgin already? If you do and if it has not been more than 180 days, you should still be connected. If you're concerned about refilling the SIM from the States, the only way you could do that is to setup a credit/debit card option and refill that way from the US or take extra topup cards with you back to the US to refill the account every few months so as to keep your number active from abroad.

Cheers



Posted by: alanh

No, I don't have a SIM yet. I'm not that concerned about keeping it alive after I leave, either. I was wondering about the availability of top-up cards that don't require a UK address.



Posted by: JEFFJAGUAR

Yes, you can most assuredly buy a virgin mobile service pack at most any phone store and/or virgin store (there is one I believe in terminal 3 at Heathrow although you would probably have to go back to the departure lounge before clearing immigration and customs but don't hold me to that).

The price is £10 and it comes with £5 worth of call credit.

The discussion here has focused on the question of getting an electronic swipe card to top off the account as apparently they, as well as other UK providers, would much prefer to use swipe card technology. Apparently, you can only get a swipe card by registering your SIM card and they only apparently register UK addresses.

But registration is not necessary to use a virgin SIM card per se.



Posted by: TriBand81

Quote:
Originally posted by alanh
No, I don't have a SIM yet. I'm not that concerned about keeping it alive after I leave, either. I was wondering about the availability of top-up cards that don't require a UK address.


You can get regular scratch off top up cards at any Virgin Megastore or cell phone retailer (Carphone Warehouse, Phones4U etc) in £5, £10 & £20 denominations. You don't need a UK address for this or for the SIM starter pack which you can pick up at Virgin Megastore no questions asked.

http://www.virginmobile.com/mobile/...ining_pack.html
http://www.virginmobile.com/mobile/...ays_to_pay.html

Where to buy top up vouchers:

http://www.virginmobile.com/mobile/...a_where2buy.jsp

Cheers



Posted by: alanh

Okay. Some of the comments above made it sound like the scratch off topup cards (as opposed to the registered swipe cards) were getting hard to find.



Posted by: frrussre

Quote:
alanh Okay. Some of the comments above made it sound like the scratch off topup cards (as opposed to the registered swipe cards) were getting hard to find.


Alanh, I personally found it more difficult to get basic scratchoff topup cards. Yes you can get them at Virgin Mega Stores, yes you can get them at speciality phone shops.

I found it more difficult to get then Gas Stations, small Grocery stores or Candy stores "These small stores are the ones open late at night & there are more of them". Virgin Mega stores are few and far between. This was the case for me Feb 2004.
Reg. frank R.



Posted by: TriBand81

Quote:
Originally posted by frrussre
Alanh, I personally found it more difficult to get basic scratchoff topup cards. Yes you can get them at Virgin Mega Stores, yes you can get them at speciality phone shops.

I found it more difficult to get then Gas Stations, small Grocery stores or Candy stores "These small stores are the ones open late at night & there are more of them". Virgin Mega stores are few and far between. This was the case for me Feb 2004.
Reg. frank R.


It really depends what British city you're in. London should definitely not be a problem as Virgin Megastore has loads of locations here in my area.

Cheers



Posted by: skagen

I had a bit of a problem finding the top up card in London which I thought would be easy. Leaving aside the very core center, like someone above said its really mostly in the small grocery, off-licences etc - and not all of them. Its very patchy and you never know where you can get them

For example in the Earls Court area, where I was staying (the very edge of Zone 1) the only place I was find the Virgin top up card was one specific small all night grocery/deli. I'm sure there are more, but really would have though it would be easier to find them!



Posted by: TriBand81

Quote:
Originally posted by skagen
I had a bit of a problem finding the top up card in London which I thought would be easy. Leaving aside the very core center, like someone above said its really mostly in the small grocery, off-licences etc - and not all of them. Its very patchy and you never know where you can get them

For example in the Earls Court area, where I was staying (the very edge of Zone 1) the only place I was find the Virgin top up card was one specific small all night grocery/deli. I'm sure there are more, but really would have though it would be easier to find them!


I must say that I find that quite surprising considering how busy Earl's Court is. There are exceptions to every place so this must be of them.

Thanks for the info



Posted by: skagen

I'm talking about the east end (ie towards Zone 1) of the Earls Court Station, going up towards Cromwell Road. Not necessarily the entire area.

Now granted I'm not a local and I don't know, but I just thought it would be easier - that is a VERY busy and long street with a ton of shops and so on!



Posted by: TriBand81

Quote:
Originally posted by skagen
I'm talking about the east end (ie towards Zone 1) of the Earls Court Station, going up towards Cromwell Road. Not necessarily the entire area.

Now granted I'm not a local and I don't know, but I just thought it would be easier - that is a VERY busy and long street with a ton of shops and so on!


I'm not a London native either and I haven't been to Earl's Court for some time so your contribution still has significant value since I do not know all the aspects of London either.

Thanks for the info



Posted by: skagen

Okay so here is the deal: it may be that a locked T_Mobile (USA)phone wil work just fine on Virgin Mobile without unlocking it!

This seems to be the case on a phone that I just got. I am in Norway and bought a Sony-Ericsson T610 from a guy in USA. It is a T-Mobile T610 that he bought in December and he said it was unlocked.

Now when I insert my SIM card into it (Telnor Mobil in Norway) I get a messge asking me to "Use correct SIM card". I tried two other people's SIM cards (from Telenor Norway) and they get the same message. But My SIM card is fine because it works in all on their phones. SO this phone seems to be LOCKED.

I happened to remember that I have I have a Virgin Mobile Prepaid SIM from the UK that I use during my trips to London. I tried it and that one boots up fine and works just fine - despite being unlocked!

Someone showed me the service menu trick: > *<<*<*
And as far as I can tell the phone is locked: under the SIMLOCK info it says network and that line shows a closed padlock. The other three lines ( Network Subset, Network provider, Corporate) all show open padlocks.

Very strange, but maybe good news for US folks who have a locked T-Mobile phone and want to travel to UK - or better still for UK folks who want to buy a cheap T610 (the locked phones are relatively inexpensive on Ebay)......



Posted by: hecatae

thats an interesting discovery, just ebay or can you buy from t-mobile US?



Posted by: skagen

You cant buy frm T-mobile in US because you have no prrof of residence in the US.

This loophole is useful becuase there are a lot of locked T-mobile phones on Ebay from sellers in US. Those phones go for less than unlocked ones. But if you're usig Virgin Mobile in UK, you'd be be able to use that "locked" phone!



Posted by: corky100

Another Interesting peice of Information about Virgin Mobile UK:

I bought an O2 Sim from their site (as you get 300 free txts a month) and wanted to use it in My Samsung C100, Which is locked to Virgin.
So I called their service centre (They really are very freindly, surprisingly for a phone company!!) and explained I had a Second Sim card I'd like to use as well as my Virgin Sim, and was there any way of obtaining an unlock code.
They then told me that it would be no problem, and that the only Stipulation is that you must have topped up with £30 of Credit since you bought the phone, which I had.
So they took my IMEI Number and Details and I received the Unlock code from them via post just 3 days later!! Brilliant!

Try it, if it was that easy for me, then its worth a go. One point: I have registered on the virginmobile website.

Saved me a fortune in Cables and unlock software!!



Posted by: VMvirginmobile

virginmobile.howardforums

new virgin mobile forum!



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
virginmobile.howardforums

new virgin mobile forum!


Yup cool I will ask to have this thread moved.



Posted by: alanh

Isn't that forum for Virgin USA?

Anyway, I'm in Merrie Olde England now. I got a joining pack at the Virgin shop at Gatwick with no problem. It came with a swipe card in addition to the SIM card. I haven't used it yet, but I'll see if it will work without registration.



Posted by: TriBand81

Well it's for Virgin Mobile in general so I think it's fair to move stuff related to Virgin Mobile UK there. Pretty soon there'll be people posting about Virgin Mobile Canada in there too.



Posted by: TriBand81

Ok people here is the monthly price list update:

Siemens A50 £39.99
Not included in promotion

Alcatel 332 £59.99

Nokia 3310 £59.99

Nokia 3410 £59.99

Motorola C350 £69.99

Nokia 3510i £79.99

Samsung C100 £89.99

Sendo M550 £89.99

Alcatel 735 £99.99

Samsung A800 £99.99

Nokia 3100 £109.99

Panasonic G50 £109.99

Nokia 6100 £169.99

Samsung E400 £169.99

Siemens SL55 £219.99


This month, Virgin Mobile has added the SE Z200 and the Nokia 5100 to its lineup:

Sony Ericsson Z200 £109.99

Nokia 5100 £139.99

(Source: http://www.virginmobile.com/mobile/.../phone_list.jsp)

Cheers from London



Posted by: alanh

I was able to top up with the joining pack swipe card with no problem at Boots. I didn't have to register.



Posted by: TriBand81

Great thanks for the verification, alan .



Posted by: Palsgraf948

It looks like a US resident can register on Virgin Mobil UK using a US issued credit card.

I just had a friend pick up a Virgin Mobil Joining pack while in the UK and bring it back to me here in California.

Obviously I can't "roam" in the US with the pay-as-you-go account --- at least not until Virgin UK arranges a roaming partner in the US for the pay-as-you-go accounts --- but I just registered on the Virgin Mobil UK web site, showing the address as my hotel in London (which was listed as one of the address choices during the registration process.)

It asked me to register a credit card for online top ups, so I entered my California issued Visa card number and bank code, asked for a 20 pund top up, and the site accepted it with absolutely NO problem! My account updated instantly to show that I have 25 pounds credit (the included 5 pounds plus the 20 pound top up.) This means that I can add additional air time online while in the UK or while here in the US. The joining pack included an eSwipe top up card as well.

I figure that I can make a phone call to the cell number and actually get my voicemail box set even before I arrive in the UK this coming July.

The system seems to work very well ... even without being in the country.

Palsgraf948



Posted by: TriBand81

Wirelessly posted (Nokia N-Gage: NokiaN-Gage/1.0 SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

I think the rules have been significantly relaxed. I never had to register w/my UK address. If you pay by credit card for Top Ups or use a CC to buy the SIM card, then it makes sense to require such a procedure. Cheers from London



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
Wirelessly posted (Nokia N-Gage: NokiaN-Gage/1.0 SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

I think the rules have been significantly relaxed. I never had to register w/my UK address. If you pay by credit card for Top Ups or use a CC to buy the SIM card, then it makes sense to require such a procedure. Cheers from London


tell the people at the Italian Kitchen hi for me, wouldja?



Posted by: kim45925

What's your guys' take on Virgin's coverage, reliability and service in the Greater London area?

Just asking cuz I'm heading to London next week and need to pick up a pay as you go phone.



Posted by: VMvirginmobile

Quote:
Originally posted by kim45925
What's your guys' take on Virgin's coverage, reliability and service in the Greater London area?

Just asking cuz I'm heading to London next week and need to pick up a pay as you go phone.


where are you coming from?



Posted by: JEFFJAGUAR

In London, I've never had any problems with Virgin. Some Brits on the board, and I have no reason to doubt them, claim that out in the sticks, Virgin's coverage which is really T-Mobile UK's coverage is not as good as Vodafone and/or Orange. But if you're basically staying in London, you'll be fine with Virgin.



Posted by: TriBand81

Wirelessly posted (Triband81's Nokia N-Gage: NokiaN-Gage/1.0 SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

Quote:
Originally posted by JEFFJAGUAR
In London, I've never had any problems with Virgin. Some Brits on the board, and I have no reason to doubt them, claim that out in the sticks, Virgin's coverage which is really T-Mobile UK's coverage is not as good as Vodafone and/or Orange. But if you're basically staying in London, you'll be fine with Virgin.


That's correct, coverage is pretty equal w/all 4 providers across London. There aren't any major differences to be expected.



Posted by: TriBand81

Wirelessly posted (Triband81's Nokia N-Gage: NokiaN-Gage/1.0 SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

Quote:
Originally posted by JEFFJAGUAR
In London, I've never had any problems with Virgin. Some Brits on the board, and I have no reason to doubt them, claim that out in the sticks, Virgin's coverage which is really T-Mobile UK's coverage is not as good as Vodafone and/or Orange. But if you're basically staying in London, you'll be fine with Virgin.


That's correct, coverage is pretty equal w/all 4 providers across London. There aren't any major differences to be expected.



Posted by: kim45925

Quote:
Originally posted by VMvirginmobile
where are you coming from?


The states. Specifically San Fran by way of Detroit.



Posted by: TriBand81

Quote:
Originally posted by kim45925
What's your guys' take on Virgin's coverage, reliability and service in the Greater London area?

Just asking cuz I'm heading to London next week and need to pick up a pay as you go phone.


When you come to London, head for any Virgin Megastore in London as they will have all you need to get service with their network right in their own stores. If you check this link here, you can get all the details and also navigate their site to locate a store in Central London. The main one is located at the eastern end of Oxford Street where Oxford Street and Tottenham Court Road meet. There is also one at Piccadilly Circus across from the famous neon ad billboards.

Cheers



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
When you come to London, head for any Virgin Megastore in London as they will have all you need to get service with their network right in their own stores. If you check this link here, you can get all the details and also navigate their site to locate a store in Central London. The main one is located at the eastern end of Oxford Street where Oxford Street and Tottenham Court Road meet. There is also one at Piccadilly Circus across from the famous neon ad billboards.

Cheers


it's weird when someone's talking about a place thousands of miles away, and you know exactly what they're talking about....



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
it's weird when someone's talking about a place thousands of miles away, and you know exactly what they're talking about....


Lol that's because I'm in London at the moment finishing up college at an American university here . I've been here for 1 1/2 years so this info is fresh in my mind.



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
Lol that's because I'm in London at the moment finishing up college at an American university here . I've been here for 1 1/2 years so this info is fresh in my mind.

I was there last summer incognito



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
I was there last summer incognito


And I was back home in the SF Bay Area, when were you here in London, did you use a GSM phone? Did you use Virgin Mobile UK by any chance ?



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
And I was back home in the SF Bay Area, when were you here in London, did you use a GSM phone? Did you use Virgin Mobile UK by any chance ?

yup

like changing rooms aka trading spaces



Posted by: TriBand81

Lol what phone did you use?



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
Lol what phone did you use?


some cheap flipphone. sendo m550 i think, but i'm not sure...



Posted by: kim45925

cool, thanks for all the info guys. looked at all the other vendor's pay as you go prices, but virgin looks to be the cheapest.

i think i'll just buy the phone and service from the airport (gatwick) when i arrive.



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
some cheap flipphone. sendo m550 i think, but i'm not sure...


Ahhh yes, Sendo is pretty quiet on the UK phone front. The M550 is an ugly phone, I have seen better flips. The one that a lot of people are waiting for is the Sendo X which is their Series 60/Symbian OS smartphone (similar to Nokia's 3650 model).

http://www.sendo.com/smartphones/index.asp



Posted by: alanh

Yep. I just got a joining pack from the Virgin store on the second floor at Gatwick, and used it with an unlocked tri-band phone I got off eBay. Worked great.



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
Ahhh yes, Sendo is pretty quiet on the UK phone front. The M550 is an ugly phone, I have seen better flips. The one that a lot of people are waiting for is the Sendo X which is their Series 60/Symbian OS smartphone (similar to Nokia's 3650 model).

http://www.sendo.com/smartphones/index.asp


It's a phone. I was there for like, three weeks. and hey, it's not a nokia, and that's always a plus



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
It's a phone. I was there for like, three weeks. and hey, it's not a nokia, and that's always a plus


I'm sure a Slider-type phone would be very popular with Virgin Mobile here in tke UK. I wonder there is no such phone for GSM. The Motorola V80 is probably the closest thing to it but that's not out yet:

http://www.mobileburn.com/review.js...&source=SIDEBAR

http://www.gsmarena.com/phone.php3?idPhone=609



Posted by: VMvirginmobile

Quote:
Originally posted by TriBand81
I'm sure a Slider-type phone would be very popular with Virgin Mobile here in tke UK. I wonder there is no such phone for GSM. The Motorola V80 is probably the closest thing to it but that's not out yet:

http://www.mobileburn.com/review.js...&source=SIDEBAR

http://www.gsmarena.com/phone.php3?idPhone=609


I don't care much for the siemens slider(it's offered by virginuk, I think) but since kyocera only makes cdma, it's not goming to happen. maybe if another firm "borrowed" the idea from sky like kyocera did....



Posted by: kim45925

Quote:
Originally posted by alanh
Yep. I just got a joining pack from the Virgin store on the second floor at Gatwick, and used it with an unlocked tri-band phone I got off eBay. Worked great.


Cool. I'm planning on buying a nokia 3100, unlock it easily and then be able to use it back in the states if necessary.



Posted by: TriBand81

Quote:
Originally posted by VMvirginmobile
I don't care much for the siemens slider(it's offered by virginuk, I think) but since kyocera only makes cdma, it's not goming to happen. maybe if another firm "borrowed" the idea from sky like kyocera did....


That's the SL55, I don't like the looks of that phone at all.



Posted by: VMvirginmobile

Wirelessly posted (SublimeFan: SE47/1.0.00 UP.Browser/4.1.26l UP.Link/5.0.2.9)

Quote:
Originally posted by TriBand81
Quote:
Originally posted by VMvirginmobile
I don't care much for the siemens slider(it's offered by virginuk, I think) but since kyocera only makes cdma, it's not goming to happen. maybe if another firm "borrowed" the idea from sky like kyocera did....


That's the SL55, I don't like the looks of that phone at all.


Neither do i. It only has a 4k screen, and it's too damned small.



Posted by: TriBand81

Siemens A50 £39.99
Not included in promotion

Alcatel 332 £59.99
Not included in promotion

Nokia 3310 £69.99

Nokia 3410 £69.99

Motorola C350 £79.99

Nokia 3510i £89.99

Samsung C100 £89.99

Nokia 3100 £99.99

Sendo M550 £99.99

Alcatel 735 £109.99

Samsung A800 £109.99

Panasonic G50 £119.99

Sony Ericsson Z200 £119.99

Nokia 5100 £149.99

Samsung E400 £169.99

Nokia 6100 £179.99

Siemens SL55 £199.99


Reconditioned Phones:

These aren't included in our offer.

Nokia 3310 £40.00

Panasonic GD67 £40.00

Motorola C350 £45.00

Sendo M550 £55.00

Panasonic G50 £65.00

(Source: http://www.virginmobile.com/mobile/.../phone_list.jsp)



Posted by: LakeFishing

Thanks, TriBand, for starting an enormously helpful and informative thread.

I recently took possession of a lightly-used Siemens 900/1800 phone and Virgin joiner kit (complete with SIM and swipe card) from a colleague recently returned to the US from the UK, in anticipation of a sudden trip to Scotland. I most likely could have procured the same deal upon arrival but am glad to have a UK mobile number to distribute before my journey.

Now, having made the purchase, I'm wondering if anyone would care to comment on their experiences with Virgin Mobile (a/k/a TMo?) reception and performance within Glasgow, Edinburgh, Berwick, and the corridors between them. Any feedback or opinions you have to offer would be greatly appreciated as I try to develop a reasonable service expectation.

Regards,
LF



Posted by: skagen

Itscell phone service the UK, not the US - ie they have proper coverage and you dont need to even consider reception quality. Nobody around here really discusses that.



Posted by: Encrypt

Quote:
Originally posted by LakeFishing
Now, having made the purchase, I'm wondering if anyone would care to comment on their experiences with Virgin Mobile (a/k/a TMo?) reception and performance within Glasgow, Edinburgh, Berwick, and the corridors between them. Any feedback or opinions you have to offer would be greatly appreciated as I try to develop a reasonable service expectation.

Regards,
LF


LOL, TMo is short for T-Mobile and is not related to Virgin Mobile in anyway. They just offer prepaid like Virgin. Virgin uses Sprint's network, it's CDMA, not GSM. There is NO roaming and prices can be steep if you talk a lot.



Posted by: skagen

Virgin Mobile in USA resells Sprints CDMA net work
Virgin Mobile UK resells Vodaphone's GSN network.


Not the same thing.......



Posted by: Encrypt

Quote:
Originally posted by skagen
Virgin Mobile in USA resells Sprints CDMA net work
Virgin Mobile UK resells Vodaphone's GSN network.


Not the same thing.......


Exactly



Posted by: snafu

Quote:
Originally posted by skagen
Virgin Mobile in USA resells Sprints CDMA net work
Virgin Mobile UK resells Vodaphone's GSM network.


Not the same thing.......

i thought Virgin UK used T-Mobile's network...



Posted by: skagen

Yep you're right: http://www.reuters.co.uk/newsPackag...section=finance

Point I was trying to make is that its GSM in UK, not CDMA.



Posted by: LakeFishing

Thanks skagen, until now I couldn't conceive a world in which RF strength isn't a concern.

I'm told I may be spending significant amounts of time working inside a building in the vicinity of Macmerry, approx 20 mi east of Edinburgh city centre, so my specific concern is the ability to receive calls through thick concrete walls out in the 'burbs.

Thanks for assuaging my concerns.

Best
LF



Posted by: TriBand81

Quote:
Originally posted by LakeFishing
Thanks, TriBand, for starting an enormously helpful and informative thread.

LF


You're welcome, LF, glad it came in handy for you.





Posted by: carlo69

Hi TriBand and everybody,

I last used my Virgin UK SIM about this time last year... I needed to clear some contacts off my 3650 before passing it on to somebody, so I stuck my Virgin SIM in there so it would boot, not expecting it to work.

I then got a message from Virgin Mobile welcoming to the USA, saying what the roaming charges were. I was stunned that the SIM was still valid, so I tried sending a text and calling my US phone, and both worked. I was also surprised to see they'd turned on PAYG roaming for the US.

Have they extended the length that numbers will stay active? I had some balance left, but I'm not sure how much. Also, when did they start US roaming?



Posted by: JEFFJAGUAR

Mine is not working.....



Posted by: JEFFJAGUAR

Just checked their web site and it still says international roaming to the US and Canada for PAYG is "coming soon." I might add so is Christmas.



Posted by: TriBand81

Quote:
Originally posted by carlo69
Hi TriBand and everybody,

I last used my Virgin UK SIM about this time last year... I needed to clear some contacts off my 3650 before passing it on to somebody, so I stuck my Virgin SIM in there so it would boot, not expecting it to work.

I then got a message from Virgin Mobile welcoming to the USA, saying what the roaming charges were. I was stunned that the SIM was still valid, so I tried sending a text and calling my US phone, and both worked. I was also surprised to see they'd turned on PAYG roaming for the US.

Have they extended the length that numbers will stay active? I had some balance left, but I'm not sure how much. Also, when did they start US roaming?


Don't know if they've changed the SIM'S validity, I would assume that it must have if you can still use your SIM. What provider did Virgin Mobile allow you to use? T-Mobile? Their site must be behind if US roaming now works.

Greetings from Germany,



Posted by: JEFFJAGUAR

I am quite sure the poster is telling us the truth of his experience with roaming in the USA and Virgin Mobile.

Having said that...there are several contraindicators

1. Mine does not register as I am in the US right now.

2. Their web site still says, "Coming Soon"

I have e mailed their team but have not yet received a response.

I don't think they are putting it in piece meal by phone number but perhaps they are testing out the system with one US provider in one geographical area.

It would seem most likely they would roam on T Mo as it is the largest US GSM provider.



Posted by: carlo69

It's registered on T-Mobile FWIW, though I can manually switch it to AT&T Wireless.



Posted by: TriBand81

Well perhaps it is only working in certain parts of the US but that doesn't seem very plausible. Too bad I'm not in the UK anymore, otherwise I'd ask directly for you guys.

Jeff, how long has it been since you last used your Virgin SIM, a few months right?



Posted by: JEFFJAGUAR

...less than 2 months so it is still most assuredly active.



Posted by: JEFFJAGUAR

The following is a text of e-mail I just received from Virgin Mobile

Hi Jeff,

Thanks for your email to Virgin Mobile.

At the moment with Pay As You Go you'll be able to make and take calls in over 30 countries worldwide . Pay Monthly and you'll be able to use your phone abroad in even more - over 140 of them in fact! If you're visiting the USA, Mexico, Canada, Bermuda, Chile, Bolivia, Antigua, Peru, Argentina, Belize, Puerto Rico, Trinidad & Tobago or the US Virgin Islands you'll need to Pay Monthly and have a triband phone.

At the moment we do not currently have any agreements with Canada or the USA to use your PAYG Virgin Mobile. We're adding countries all the time so keep an eye on our website. We'll update it as soon as we add new countries.

Something very strange seems to be going on...



Posted by: carlo69

this is strange. Here's the message I got:

welcome message

message details



Posted by: carlo69

The rates quoted in that message are higher than the pay monthly roaming charges, too, so it doesn't seem to be a mixup of that sort:

http://www.virginmobile.com/mobile/...ff_coverage.jsp



Posted by: TriBand81

That sure is interesting, carlo maybe you got a SIM provisioned to roam in the US for some reason. If I still had my Virgin SIM, I'd test it out in CA the next time I head back home but I switched the number to Vodafone last year and that works in the US with no problem.

Very strange indeed.



Posted by: gfunkdave

I can't. I tried it, and it does work once, but subsequent top ups are denied. I called Virgin on 789 from London, and they said that the system accepts your first charge with no problem, but then refers the card to the Finance Team, who blocks it. You need to use a UK based credit card, and there's no way around it.

This sucks, because I am in Prague now and thought it would be great to use my Virgin SIM throughout Europe - it's cheaper than AT&T...

Though surprisingly, AT&T SMS works fine to everyone here I've tried. Go AT&T!

dave

Quote:
Originally posted by Palsgraf948
It looks like a US resident can register on Virgin Mobil UK using a US issued credit card.




Posted by: JEFFJAGUAR

Quote:
Originally posted by gfunkdave
I can't. I tried it, and it does work once, but subsequent top ups are denied. I called Virgin on 789 from London, and they said that the system accepts your first charge with no problem, but then refers the card to the Finance Team, who blocks it. You need to use a UK based credit card, and there's no way around it.

This sucks, because I am in Prague now and thought it would be great to use my Virgin SIM throughout Europe - it's cheaper than AT&T...

Though surprisingly, AT&T SMS works fine to everyone here I've tried. Go AT&T!

dave


Of course it makes no logical sense...obstensibly the reason for the restriction is to prevent credit card fraud but the first charges goes through.....

I guess multi country pay as you go is still a ways away



Posted by: frrussre

I gave Virgin UK a Brit C/card & UK address, when I registered my Pay as you go SIM, 2003. They signed me up for international roaming, mostly Europe. I live in NY, I have the SIM in an unlocked Siemens S40, it searches but never finds a signal. Pay as you go accounts, do not work in USA, even when registered. Only yearly accounts. Virgin did say, last Feb 2003, that this feature may work soon. Well now a year later. NO go.
reg. Frank R.



Posted by: TriBand81

Well that's certainly not doing their prepaid customers a favor.

Thanks for the latest 411.



Posted by: gfunkdave

I just put my Virgin SIM in my phone and it registered on T-Mobile. It never did before, so this is good news!



Posted by: frrussre

gfunkdave, right on.
Just swtched my UK Virgin SIM phone Siemans (S40) on & Yep it registered on VoiceStream/Tmob. I called Virgin Xtras, listened to the UK message & was told my minutes & "Do I want to top up etc".
I just checked the Virgin UK WEB Site, still does not show USA/Canada on "Pay as you go". If you look on "Pay as you go Direct Debit" then USA Canada is covered. Though in the same section it says "USA/Canada coming soon" ?????????? Cost of calling Virgin Xtras, is the listed per minute charge for the country you are calling from USA to USA =£1 per minute, incoming is 80p.
Calling USA to UK is a whopping £2.20p, I THINK.

Check this out.
http://www.virginmobile.com/mobile/...ff_coverage.jsp



Posted by: JEFFJAGUAR

Ah bt 1 good thig, Virgin Mobile UK has always had tis 180 day rule which says if you don't use the service in a 180 day period, you lose your number (but not your credit as you can appaently re-establish service with them with your remaining credit)...question though now is if I send a text message for 35p to myself (my home mobile number), does that count and allow me to do this every 180 days to keep my number?



Posted by: gfunkdave

I think so. We'll find out!




Quote:
Originally posted by JEFFJAGUAR
Ah bt 1 good thig, Virgin Mobile UK has always had tis 180 day rule which says if you don't use the service in a 180 day period, you lose your number (but not your credit as you can appaently re-establish service with them with your remaining credit)...question though now is if I send a text message for 35p to myself (my home mobile number), does that count and allow me to do this every 180 days to keep my number?




Posted by: frrussre

Just switched on the Virgin SIM phone. Recived a message"UK Balance : Virgin Mobile welcomes you to usa Calls cost £1. 40 per min to make 80p per min to receive. Text cost 35p. For help call 789.
Odd yet another price per min. I guess the £1. 40 instead of
£1.00 per minute is based on:

"Pay as you go Direct Debit = £1.00 per min"
"Pay as you go = £1.40 per min ".
Though the Web site still does not list USA/Canada with "Pay as you go". YET UNDER TARRIFS, now lists USA/Canada at the above rates & "Coming Soon

"And it's absolutely free to receive texts".
(Hope they did not charge me for this incoming text)

http://www.virginmobile.com/mobile/...ff_coverage.jsp

STRANGE, this page for Pay as you go Direct debit, has 2 different charges for USA/Canada. Guess work in progress.

http://www.virginmobile.com/mobile/...ff_coverage.jsp


Reg. HAPPY NEW YEAR



Posted by: skagen

I think they must have just turned on the USA service.

I live in UK and have Vigin Prepaid Service there. When I got here (USA) on Dec 17th, I couldn't get any signal or service even by searching. I tired for several days and gave up. I tried again on Jan 1st and as soon as I turned on the phone, I got the welcome message.

So it must have just started. They are providing the USA roaming via via T-mobile's US network.



Posted by: frrussre

Quote:
Originally posted by skagen
I think they must have just turned on the USA service.

I live in UK and have Vigin Prepaid Service there. When I got here (USA) on Dec 17th, I couldn't get any signal or service even by searching. I tired for several days and gave up. I tried again on Jan 1st and as soon as I turned on the phone, I got the welcome message.

So it must have just started. They are providing the USA roaming via via T-mobile's US network.


by prepaid service are you refering to "Pay as you go" or "Pay as you go direct debit"?

Reg.



Posted by: JEFFJAGUAR

He must be referring to pay as you go as according to the web site pass as you go direct debit has been available for roaming in the US for a while whereas Pay as you Go roaming in the US started on 23 December.....even though the web site still says coming soon.....



Posted by: Palsgraf948

Quote:
Originally posted by skagen
I think they must have just turned on the USA service.

I live in UK and have Vigin Prepaid Service there. When I got here (USA) on Dec 17th, I couldn't get any signal or service even by searching. I tired for several days and gave up. I tried again on Jan 1st and as soon as I turned on the phone, I got the welcome message.

So it must have just started. They are providing the USA roaming via via T-mobile's US network.


Skagen ...

May I please ask where in the US you are currently located?

I live in San Jose, California and have a Virgin Mobil UK Pay As You Go account/phone number. When I activate my phone, I get the "searching" but no network registration. When viewing the available networks, I find only Cingular and ATT ... and manual registration does not work on either network.

Obviously I would love to be able to (occasionaly) utilize my UK phone number here in the US ... but I do not wish to establish a "direct debit" account with Virign Mobil UK.

Has anyone out there been able to establish "USA roaming" with a Virgin Mobil UK Pay As You Go account?

Thanks everyone!


Jim McDonald
Palsgraf948



Posted by: JEFFJAGUAR

I have Virgin Mobile UK pay as you go and since 23 December I've had roaming service with T Mobile in the NYC area.



Posted by: skagen

Quote:
Originally posted by Palsgraf948
Skagen ...

May I please ask where in the US you are currently located?

I live in San Jose, California and have a Virgin Mobil UK Pay As You Go account/phone number. When I activate my phone, I get the "searching" but no network registration. When viewing the available networks, I find only Cingular and ATT ... and manual registration does not work on either network.

Obviously I would love to be able to (occasionaly) utilize my UK phone number here in the US ... but I do not wish to establish a "direct debit" account with Virign Mobil UK.

Has anyone out there been able to establish "USA roaming" with a Virgin Mobil UK Pay As You Go account?

Thanks everyone!


Jim McDonald
Palsgraf948


In New York City at this moment. I was in the Seattle-Tacoma area for a while but I didn't see any signal there.



Posted by: frrussre

Quote:
Originally posted by Palsgraf948
Skagen ...

May I please ask where in the US you are currently located?

I live in San Jose, California and have a Virgin Mobil UK Pay As You Go account/phone number. When I activate my phone, I get the "searching" but no network registration. When viewing the available networks, I find only Cingular and ATT ... and manual registration does not work on either network.

Obviously I would love to be able to (occasionaly) utilize my UK phone number here in the US ... but I do not wish to establish a "direct debit" account with Virign Mobil UK.

Has anyone out there been able to establish "USA roaming" with a Virgin Mobil UK Pay As You Go account?

Thanks everyone!


Jim McDonald
Palsgraf948



(S46 unlocked & S40 unlocked) NYC, Pay as you go. Both connecting to Tmob/Voice Stream.
Do you have a triband/worldphone?
Reg. Frank R.



Posted by: Palsgraf948

Quote:
Originally posted by frrussre
(S46 unlocked & S40 unlocked) NYC, Pay as you go. Both connecting to Tmob/Voice Stream.
Do you have a triband/worldphone?
Reg. Frank R.


Yup .. I sure do ...

I tried here in San Jose with both my unlocked Samsung v205 and my unlocked Cingular Motorola v551.

*grin* ... I even remembered to make sure that they were set for the 1900 band instead of the 1800 band,

I can just hope that Virgin UK soon expands the "pay as you go" USA roaming to include the West Coast too and not just the NYC market.

Jim McDonald
Palsgraf948



Posted by: frrussre

Palsgraf948.
hopefully someone will post & tell us, more places its happening. NY. IL.
Reg. Frank R.



Posted by: TriBand81

Quote:
Originally posted by Palsgraf948
Skagen ...

May I please ask where in the US you are currently located?

I live in San Jose, California and have a Virgin Mobil UK Pay As You Go account/phone number. When I activate my phone, I get the "searching" but no network registration. When viewing the available networks, I find only Cingular and ATT ... and manual registration does not work on either network.

Obviously I would love to be able to (occasionaly) utilize my UK phone number here in the US ... but I do not wish to establish a "direct debit" account with Virign Mobil UK.

Has anyone out there been able to establish "USA roaming" with a Virgin Mobil UK Pay As You Go account?

Thanks everyone!


Jim McDonald
Palsgraf948


That's strange, you should be getting onto Cingular since T-Mobile is still using their network until they get Cingular's old network. I wonder if this is caused by T-Mobile having the same MNC (Network Code) as Cingular as part of the shared network.



Posted by: Palsgraf948

Quote:
Originally posted by TriBand81
That's strange, you should be getting onto Cingular since T-Mobile is still using their network until they get Cingular's old network. I wonder if this is caused by T-Mobile having the same MNC (Network Code) as Cingular as part of the shared network.


Hmmm ... that could be it ...

I think I heard somewhere that they might be sharing those towers for about another 6 months (??) until the final use of the ATT name/logo ends on the "new' Cingular/ATTWS company.

Obviously I can use the Cingular network with my Cingular SIM ... I just wanted to be able to keep that UK number active.

Jim McDonald
Plasgraf948



Posted by: skagen

Quote:
Originally posted by TriBand81
That's strange, you should be getting onto Cingular since T-Mobile is still using their network until they get Cingular's old network. I wonder if this is caused by T-Mobile having the same MNC (Network Code) as Cingular as part of the shared network.


I have the phone on right now as I type and it says "T-mobile". Wouldn't be surprising though, since Virgin Mobile in the UK is a reseller of (ie runs "virtually" on) T-mobile's UK network.

But as you mentioned, a few years ago Cingular did buy a half share in T-mobiles GSM backbone network (in New York City area, at least).



Posted by: TriBand81

Quote:
Originally posted by Palsgraf948
Hmmm ... that could be it ...

I think I heard somewhere that they might be sharing those towers for about another 6 months (??) until the final use of the ATT name/logo ends on the "new' Cingular/ATTWS company.

Obviously I can use the Cingular network with my Cingular SIM ... I just wanted to be able to keep that UK number active.

Jim McDonald
Plasgraf948


Yes that's what I've been reading as well. I think no one can say for sure exactly when Cingular will be on the AT&T towers only, would be surprising to see them get that done this year.



Posted by: TriBand81

Quote:
Originally posted by Palsgraf948
Hmmm ... that could be it ...

I think I heard somewhere that they might be sharing those towers for about another 6 months (??) until the final use of the ATT name/logo ends on the "new' Cingular/ATTWS company.

Obviously I can use the Cingular network with my Cingular SIM ... I just wanted to be able to keep that UK number active.

Jim McDonald
Plasgraf948


Yes that's what I've been reading as well. I think no one can say for sure exactly when Cingular will be on the AT&T towers only, would be surprising to see them get that done this year.



Posted by: TriBand81

Quote:
Originally posted by Palsgraf948
Hmmm ... that could be it ...

I think I heard somewhere that they might be sharing those towers for about another 6 months (??) until the final use of the ATT name/logo ends on the "new' Cingular/ATTWS company.

Obviously I can use the Cingular network with my Cingular SIM ... I just wanted to be able to keep that UK number active.

Jim McDonald
Plasgraf948


Yes that's what I've been reading as well. I think no one can say for sure exactly when Cingular will be on the AT&T towers only, would be surprising to see them get that done this year.



Posted by: TriBand81

Quote:
Originally posted by skagen
I have the phone on right now as I type and it says "T-mobile". Wouldn't be surprising though, since Virgin Mobile in the UK is a reseller of (ie runs "virtually" on) T-mobile's UK network.

But as you mentioned, a few years ago Cingular did buy a half share in T-mobiles GSM backbone network (in New York City area, at least).


True, I didn't recall the Virgin MVNO (Mobile Virtual Network Operator) network arrangement with the T-Mobile UK.

It might be that not all T-Mobile markets allow for Virgin prepaid roaming just yet.



Posted by: JEFFJAGUAR

Actually, in the back of my mind there is a vague memory of difficulties between T mobile UK and Virgin mobile despite their partnership....

Have a T Mobile US...when I arrive in UK it usually chooses T Mobile UK as its roaming network but there are times it has chosen Orange or O2.



Posted by: TriBand81

Quote:
Originally posted by JEFFJAGUAR
Actually, in the back of my mind there is a vague memory of difficulties between T mobile UK and Virgin mobile despite their partnership....

Have a T Mobile US...when I arrive in UK it usually chooses T Mobile UK as its roaming network but there are times it has chosen Orange or O2.


At least you have a choice , it sucks when providers like Cingular disable the network selection on a SIM.



Posted by: Junglizt1210

yeah, T-Mobile UK and Virgin Mobile...... well I know for sure VM are a virtual network and uses T-Mobiles towers.....

yeah I have that same vague memory mentionned above too about them not getting on......



Posted by: bob05

Hey,

I have an activated Virgin UK sim card. I was wondering can I just buy a top up card and start using it in France? Is there any activation if I haven't used it in a while?



Posted by: JEFFJAGUAR

You can but why would you want to? Roaming rates on virgin, like most other British carriers, are hideously high. You're better off getting a French prepaid SIM or look up www.riiing.com



Posted by: mrcamp

I just put my virgin UK prepaid sim in my phone. It said registering but did not find any network. I went into the network settings and manually selected tmobile and it registered right away. I called 789 to check my balance, I also called the number and to verify that it's working. BTW, their website has also been updated with call costs, roaming partners in the USA, etc. Figured it was just a matter of time. Especially since Orange & Vodafone prepaids already roam here. Of courtse, they are all very expensive. This is just FYI for those in th UK who may want to roam on their Virgin UK prepaid.



Posted by: TriBand81

Thanks for the update , sounds like some Virgin UK SIMs would need an OTA update for the roaming list to allow T-Mobile to be selected automatically.



Posted by: biking_brian

I have a Virgin Mobile UK sim card that I'm trying to get to work here in the Los Angeles area. My phone is a Sony Ericsson T68i that was previously locked to AT&T. I only use this phone for overseas travel, as I have Sprint in the US.

First I went to the list of networks that I could select, and it showed AT&T Wireless and Cingular. The Cingular had the icon next to it showing a circle with the line through it. Neither of them worked.

Then I did a master reset on the phone. After powering up it shows an AT&T Wireless logo. Oops, could I have accidentally relocked the phone back to AT&T only?

Now I go to the networks list and it only shows Cingular.

Any suggestions?



Posted by: TriBand81

Cingular now has AT&T's network so your phone might be referring to the CA networks based on old info.

Here's what happened:

Cingular & T-Mobile used to share Cingular's CA/NV GSM 1900 only network. Cingular sold their current GSM 1900-only network to T-Mobile and now is gradually moving over to the old AT&T GSM 850/1900 network.

Anyway the above info is not necessarily related to your phone's problem. I mentioned it since some peoples' phones will still show AT&T in their network search list since they have older SIMs or the fact that the old AT&T MNC (Network code) 310-380 is still active since Cingular hasn't switched the MNC over to their own for CA.

However, you might have a re-lock. I would suggest that you ask in the Sony Ericsson Forum as your question is unusual.

http://sonyericsson.howardforums.com





Posted by: biking_brian

Thanks for the info. I tried putting the Virgin UK sim into a Motorola v66. FYI, the sim is a couple of years old. Here's what showed up under the available networks:

AT&T: 310-380
Cingular: 310-170

Later on when I checked the available networks the AT&T had disappeared from the list.

I need to make one phone call from my sim early this month in order to keep it active. It looks like I might have problems doing so in CA/NV for the time being. If I mail the phone to family in AZ to make the phone call, would that get around the Cingular/AT&T/T-Mobile issues? As a backup, I could send to family in MA or FL.



Posted by: biking_brian

Oh, BTW, I've read the thread, but what's the latest status about registering a US credit card to the phone number for pay as you go?



Posted by: biking_brian

When I go here to set up an online account...

https://www.virginmobile.com/mobile...ationProcessing

...after I enter my phone number twice, it then asks for a "call centre password". What's that?



Posted by: nola

When I turned on my phone with the Virgin Mobile UK SIM in it yesterday, it registered on Cingular here in New Orleans and I got the text message from 789 with Welcome to the USA in it.

It looks like Virgin Mobile now uses Cingular in addition to T-Mobile in the US.



Posted by: voodoofish

Quote:
Originally posted by biking_brian
I need to make one phone call from my sim early this month in order to keep it active. It looks like I might have problems doing so in CA/NV for the time being. If I mail the phone to family in AZ to make the phone call, would that get around the Cingular/AT&T/T-Mobile issues? As a backup, I could send to family in MA or FL.


I think you may be able to just call your Virgin SIM card in order to keep it active... usually in order to keep a UK SIM active you just have to do something which makes the network money, and since the caller pays for the wireless leg of incoming calls in Europe (unlike North America where the reciever pays), they will make money from you calling the phone. As long as it gets through to voicemail or something so they make some money it might count as a use. I would email them to check though.



Posted by: hecatae

Quote:
Originally Posted by biking_brian
When I go here to set up an online account...

https://www.virginmobile.com/mobile...ationProcessing

...after I enter my phone number twice, it then asks for a "call centre password". What's that?


Thats your secret word.



Posted by: Kopeke

so can you use virgin UK in the US? but doesnt it cost ALOT?



Posted by: mrcamp

Yes, it roams in the US and definitely costs a lot (1.40 pounds to call and .80 pence to receive). For any stay more than a couple of days or more than a few calls, a prepaid sim would be the best option.

http://www.virginmobile.com/mobile/...ff_coverage.jsp



Posted by: TriBand81

Quote:
Originally Posted by Kopeke
so can you use virgin UK in the US? but doesnt it cost ALOT?


Be aware that Virgin Mobile US is not a roaming option since they use Sprint's network which runs CDMA. In the past, people have reported being able to roam on T-Mobile USA and AT&T Wireless (now part of Cingular).



Posted by: hecatae

Virgin Mobile are doing Motorola V635s for £89.99 GBP reconditioned.

Is that a good price?



Posted by: TriBand81

Compared to the Carphone Warehouse (160 pounds) and Phones4U, that's a very good price. It would probably be locked to Virgin Mobile though.



Posted by: hecatae

Quote:
Originally Posted by TriBand81
It would probably be locked to Virgin Mobile though.


Oh it is, but it can be unlocked for £10.



Posted by: TriBand81

Then that's a great deal



Posted by: hecatae

Just got a Moto RAZR V3 from them for £115



Posted by: killabyte2k5

Quote:
Originally Posted by hecatae
Just got a Moto RAZR V3 from them for £115

wow thats cheap for a v3



Posted by: TriBand81

Wow that's not bad at all. I always like how VM UK makes sure that their phone selection is on par with the other UK providers.



Posted by: h