vB Easy Archive - Voice activated dialing problem

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Voice activated dialing problem
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Posted by: Riche_guy

Has anyone notice that there voice activated dialing feature loses memory and doesn't recognize names after a few hours or phone being shut off on the 8600. I have to reprogram an entry for all my voice activated contacts to work. I heard that they are working on a fix. Any info would be appreciated.

Riche_guy

Posted by: Boukie

Same problem here too.

The only (temporary) resolution I've heard is to re-teach your voice dialing.

Other than that I think we are screwed.

Posted by: cellMonster

yup.. same crap happening to me also.
I hope there is a fix coz I can't stand it when a product is defective, hardware or software related.
I feel like I've been ripped off.

For now, VR will remain off.
Using speeddial instead.

Cheers..

Posted by: Riche_guy

So I'm not alone then. I sent mine in to repair 3 times, still the same problem. From the girl at Bell, she told me she spoke to Audivox and they are working on a fix. I hope that is true, but is there someone here that can confirm that.

Riche_guy.

Posted by: Boukie

I can't confirm it but I am going to wait until news of a software upgrade is released before I do anything about it.

Posted by: Riche_guy

your a Bell Mobility user. Do you find they lack in service as well as having very few phone models available. Do you know if they allow you to buy a phone elsewhere?

Riche_guy

Posted by: petec

Yep, same problem with loosing the association with the voice tags. I can go into the voice tag menu and hear the tags that are recorded but VD can't seem to find them. Retrain one and then all the associations are back.

One minor point, I don't think I have to shut off the phone to loose the associations. Just after a few days, it won't recognise any of them.

PeteC

Posted by: Riche_guy

So I guess this is a problem not just found on my phone, but could be affecting many more. I sent an email to Audiovox askin about the fix and they are yet to answer me. I get a aouto reply that it takes 2 business days to get back to me. Well it has been a week. I'll let you know what they reply.

any more out there with the same problem??

Riche_guy

Posted by: Boukie

I have no problems with lack of service. If you are having problems, start asking yourself questions as to why... basement? concrete walls? topology? etc, etc, etc...

I am content with the models available, I am sure anyone would like to choose from 50 models rather than ~10.

You cannot buy a non-Bell phone and activate it on Bell Mobility.

Quote:

Originally posted by Riche_guy
your a Bell Mobility user. Do you find they lack in service as well as having very few phone models available. Do you know if they allow you to buy a phone elsewhere?

Riche_guy

Posted by: petec

Quote:

Originally posted by Riche_guy
So I guess this is a problem not just found on my phone, but could be affecting many more. I sent an email to Audiovox askin about the fix and they are yet to answer me. I get a aouto reply that it takes 2 business days to get back to me. Well it has been a week. I'll let you know what they reply.

any more out there with the same problem??

Riche_guy

Well, I called the 800 #. I started with the flip open problem, she said they were aware and gave me the workaround of holding SEND. I tried to tell her that if you hit almost any button other than END before the VD ERROR, you might not get the error but I could tell she wasn't even listening. How can the SW get fixed if the symptoms don't get passed along?
Then I brought up the "loosing Voice tags" and she just kept saying they know about the problems but I could tell she was really clueless about what I was saying. Again, how can they fix the SW if they don't know how it is failing?

PeteC

Posted by: Riche_guy

Quote:

Originally posted by Boukie
I have no problems with lack of service. If you are having problems, start asking yourself questions as to why... basement? concrete walls? topology? etc, etc, etc...

When I say lack of service, I mean not getting help from Bell Mobility personnel. When I had my phone sent back to Audiovox by Bell, on the third try they (Bell Mobility) passed the phone to me connecting me with a Bell service guy and he was told to tell me by his supervisor that I had to persue audiovox on my own! They were no longer willing to help me with my problem and to make matters worse they had sold be that prolong warranty.

Riche_guy

Posted by: Riche_guy

Quote:

Originally posted by petec
Well, I called the 800 #. I started with the flip open problem, she said they were aware and gave me the workaround of holding SEND.
PeteC

What is the flip problem??

I know what you mean about the personnel sometimes not being clued into the product they are selling. But you have to remember that they sell so many different models and they all have different features and they keep coming up with new products all the time. How does one keep up!!

Riche_guy

Posted by: Boukie

Bell Mobility do not repair nor make the phones. Audiovox are the experts on repairs and issues.

Quote:

Originally posted by Riche_guy
Bell service guy and he was told to tell me by his supervisor that I had to persue audiovox on my own!
Riche_guy

Posted by: petec

The flip problem:

I have the phone set to VD when I flip it open. About 90% of the time I get:
"Start VR" then:
"VR mode Say a Name or Command" but before I can say anything:
"Error Exiting VR Please Retry"

Often, if, as soon as I flip it open, I hit any button but END, it will not give me the:
"Error Exiting VR Please Retry" and will stay in VR mode so I can VD.

Poor solution to a SW bug but better than having to hold SEND for 4 seconds.

PeteC

Posted by: Riche_guy

Quote:

Originally posted by petec
The flip problem:

I have the phone set to VD when I flip it open. About 90% of the time I get:
"Start VR" then:
"VR mode Say a Name or Command" but before I can say anything:
"Error Exiting VR Please Retry"

Often, if, as soon as I flip it open, I hit any button but END, it will not give me the:
"Error Exiting VR Please Retry" and will stay in VR mode so I can VD.

Poor solution to a SW bug but better than having to hold SEND for 4 seconds.

PeteC

So the problem is not the flip, but rather voice activated dialing. So that is your way of keeping VD memory, interesting. Well VD definately needs to be fixed. another simple way is to retrain voice each time phone is turned on. You only need to retrain one entry to have all the other entries working. Pain in the @#$%.

Riche_guy

Posted by: Riche_guy

Quote:

Originally posted by Boukie
Bell Mobility do not repair nor make the phones. Audiovox are the experts on repairs and issues.

I understand what you are saying and I agree with you partially. Yes Audiovox are the experts since it is their product. But Since Bell is selling these products and they "control" and "sell" certain models, not allowing you to use models or brands that they do not have, they should support their customers when it comes to repairs and defects whether still on warranty or not. In no instance should they decide not to support customers since they are not just selling phones, but also services.

Riche_guy

Posted by: Riche_guy

When I was told that Bell would not help me further and that I should pursue audivox on my own, I emailed Bell customer service. Here is what I wrote and what they answered, start reading from the very bottom where I wrote, Hi I purchase the Audiovox 8600, then go up:

Dear customer,

Thank you for using Bell Mobility's Internet Customer Service.

Customer feedback is very important to us and we appreciate the
opportunity to address your concerns. We are grateful that you chose to
devote a few moments to writing down these words in order to bring this
matter to our attention.

We apologize for any inconvenience this situation may have caused.
Quality service is a priority for Bell Mobility and we trust that this
was an isolated incident. Rest assured we have forwarded your comments
to the appropriate department.

However, due to the nature of your query, we invite you to contact our
Customer Service department for assistance. You may reach us by
dialling 1-800-667-0123 from a landline telephone, or *611 free from
your cellular telephone, during our business hours as follows:

- Monday to Friday 8:00a.m. to 9:00p.m.
- Saturday 9:00a.m. to 6:00p.m.

Should there be anything else that we can do for you, please do not
hesitate to contact us at:

http://www.bell.ca/contactus

We thank you for visiting our Web site, and wish you a pleasant day!

Pat Price
Internet Customer Service
Bell Mobility

Original Message Follows:
--------------------------------------------------------------------------------
I'm not quite sure what you are rambling on about below about upgrading me to another phone when I am mentioning that the phone I just purchased from you under warranty has a feature that is not functioning. Call activated calling is one of the features I wanted and why I bought this phone.

I want this phone replaced.

Thankyou.

---------------------------------------------------------------------------------
> Dear Richard Glazer,
>
> Thank you for using Bell Mobility's Internet Customer Service.
>
> We regret to inform you that it is not possible to upgrade your
current
> handset through our Hardware Upgrade promotion program. Existing
> customers that are on an eligible rate plan ($25/month minimum) are
> entitled once per year, when purchasing a new mobile handset, to the
> same hardware pricing as a new activation would, all the while keeping
> their same mobile number (12-month contract minimum). Upon
verification
> of your account, we have noted that you have already benefited from
this
> program less than a year ago, on October 5th, 2004. Since the cost of
> the handset is heavily subsidized by Bell Mobility, the telephone is
> sold at a charge considerably less than the manufacturer's cost.
> Regrettably, the one-year mandatory waiting period cannot be
shortened,
> in order to keep this program economically viable.
>
> As an alternative, we wish to inform you that it is possible to keep
the
> same mobile number, should you find and purchase a compatible handset
at
> cost price (outside the Hardware Upgrade promotion) or from a third
> party vendor (including any compatible used handset you may obtain
from
> another source). Our in-store agents will be pleased to help you
install
> it on your existing account. Kindly note that the agent may bill you a
> small fee for his services (which may not exceed $15). We invite you
to
> access the following URL address to find our nearest location:
>
> www.bell.ca/wirelessstorelocator
>
> Should there be anything else that we can do for you, please do not
> hesitate to contact us at:
>
> http://www.bell.ca/contactus
>
> We thank you for visiting our Web site, and wish you a pleasant day!
>
> M. Jones
> Internet Customer Service
> Bell Mobility
>
>
> Original Message Follows:
-------------------------------------------------------- ------------------------

Comments: Hi I purchased the Audivox 8600 On October 5, 2003. Since
that
> time I have returned the phone to Espace Bell on Ste.Catherine St.
three
> times. Voice activated dialing ceases to recognise my voice after
hours
> have gone by or the phone has been shut off. Each time the phone has
> come back from Audiovox (a 1 month period each time)the same problem
> exists. From the record of repairs I can see that a series of computer
> tests has been done on the phone, without any manual checking if this
> feature actually works.
>
> My problem is this. Bell asked Audivox to change the phone on the
third
> return. They did not. I have now be told that there is nothing that
can
> be done by Bell Mobility and that it is up to me to pursue Audivox. I
am
> apalled that having a one year guarantee ( I had the phone perhaps a
> month and a half at most), a prolonged Bell extended Guarantee, a
> customer of long standing, subscribed to Bell telephone and Sympatico
> services - a good all around customer, that Bell would wash there
hands
> of this problem.
>
> Having had to return to Espace Bell on many and many occasions I ask
> that out of reason, compasion for long term customers and what has
taken
> place with my situation that Bell takes the proper steps to rectify
this
> situation and does so quickly.
>
> Thankyou.
>
>
>
>

Posted by: shaner

Well, really whose warranty is it? Bells? No. It's Audiovox's. Bell tries to facilitate the repairs of cell phones, but at the end of the day, it's Audiovox which has to replace your phone. Bell is not going to do that.

The extended warranty you bought allows your phone to be serviced under the same terms as the manufacturers warranty for 3 years instead of 1 and allows you the use of a rental phone for free. Nowhere in there does it say Bell or the store will replace your phone after x number of service issues. That discretion is up to Audiovox. That being said though, I'm surprised Audiovox has had the phone 3 times and not replaced it yet. That tells me that they do not have a fix for your problem, and replacing the phone with a new one won't solve it because the new phone will have the same problem.

Posted by: Riche_guy

I agree that changing the phone will not get rid of the problem. I was unaware that most of the phones had this problem to begin with at the time of the letter or when I went for repairs. Yes it is true that it is Audiovox that applies the warranty, but it is in Bells best interest to assist me in finding out what is going on here so that they don't continue to have problems with phones they are selling now.

For example if Bell found out that there was a problem with software that affects lot of the phones they are selling, they could ask audiovox to find a fix. I'm sure Audiovox would make more effort with Bell then with individual customers to find a solution.

Riche_guy

Posted by: Cobra

We have had many phones with this problems, but there are two things I noticed:

1) When you enter the voice dials into memory, you have to reset your phone in order for it to take effect.

2) The voice activation feature disactivates (or bugs out) after you send a text message, I believe you have to shut off the phone and turn it back on before it works.

Posted by: shaner

Trust me, Bell is telling Audiovox to get this fixed ASAP.

Posted by: Riche_guy

Quote:

Originally posted by shaner
Trust me, Bell is telling Audiovox to get this fixed ASAP.

Can you tell me where you are getting this information??

Also I sent Audiovox 3 emails asking them about this problem and they do not reply.

Riche_guy

Posted by: Riche_guy

Yup I just called up audiovox tech. support and they finally have confirmed with me that they are working on a fix. If anyone finds out when it is out, please let us know.

Thanks.

Riche_guy