vB Easy Archive - Nokia 3589i, moisture damage??

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Nokia 3589i, moisture damage??
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Posted by: whats_up_with

Nokia 3589i . . . It worked fine for a little over a month and suddenly stopped working (completely DOA).

I brought it to Verizon and they opened it up and said that the internal indicators on the battery and phone showed "moisture damage" . . . the closest that it came to water was being in a damp (not dripping) sweatshirt pocket.

The tech rep told me that some other 3589i users had gotten moisture damage from the humidity in a bathroom caused by the shower.

Is it normal for a phone to get moisture damage if it's NEVER been immersed in water??

I'm just a little leary of accepting Verizons opinion. I had a Motorola T720 last year and had tons of problems. After major complaining, I convinced them to swap me to a LG 4400 . . . I now see that they've replaced the T720 with the T730 because the 720 had so many problems. They seem to make the customer feel that we are always the wrong ones! Thanks!

Posted by: Deniseb83

It is a common problem for a phone to be water damage even though it has never been near water. E.g would be having the phone in your pocket and it being hot. It's more condinsation.

Most phone manufacturers wont fix moisture damage phones. There is a 50% chance of fixing this problem. You should take the phone apart and clean it out with a cloth. If this douesn't do anything, bring to a shop that repairs moisture damage phones.

Posted by: azndelirious

?! ive never had this problem
i have my phone in my bathroom all the time when i shower, and i bring it absolutely everywhere, it has gotten wet before and nothing. this is with a nokia 8390, a siemens c56 and some samsung one... forgot the model number .... =T

Posted by: dpbrick

We've had two 3589i phones ruined by relatively insignificant amounts of moisture. Verizon will not cover these phones, giving as their reason, "You got it wet -- See the moisture indicator?"

It seems either sublimely ignorant or sublimely crafty to design a wireless phone (the users of which want to take it everywhere they go -- even through rain showers!) to be non-water resistant. Before you react to my statement, keep in mind this is a phone Verizon is selling for $200. Can you think of another portable communication device currently be sold for $200 or more that is not protected from water damage? I'm not talking about immersion here; rather, I'm referring to phones being splashed by a small amount of rain.

Insurance you say? Try $5 a month per phone with a $50 deductible per event.

Can you spell r-a-c-k-e-t?

Posted by: depp

speaking of moisture problem here in our country that isnt a big prob and actually you can fix it by yourselves.. all you need to do is to get a piece of cotton buds wit a lighter fluid... wipe and let it dry with a blower or somwthing... then there you go.. fresh new phone!

Posted by: Freddy Flash

For a while maybe.

The water doesn't do anything but allow corrsion to get into place. It's the corrosion that kills your phone.

Ever had a vehicle were a body part started getting a little rusty? Before long that rust will spread everywere, and it's hard to get it to go away completely and permanently. And then think about how small your phone is compared to that fender...

Like was said, it's a fifty-fifty that the corrosion won't spread if you clean the phone immediately. I've personally whiped down phones (that have been moisture damaged) with alcohol prep pads and seen them last for a long time. And I've seen ones that didn't look so bad not work at all.

Good luck.

PS, that phone is super easy to take apart and check out. Did you try taking it apart yourself and seeing if you could clean the contacts and such? It's usually worth a shot

Posted by: FOSSILS

Here are some tip if you think or know you phone has a little to much moisture.

1) Take it apart! If some thing is going to get fried chances are its going to be caused from the source of power, the battery! Your phone will dry faster as well.

2) As said before get some cotton swabs and swipe it down.

3) Leave the disassembled phone under a desk lamp for a couple hours.

After completing those three easy steps your phone should be like new!

Cheers

P.S. Don't use a hair dryer! It might get the chips a little to hot.

Posted by: Freddy Flash

I've melted stuff with my heat gun before

Junk phones, I was bored. It was fun

Posted by: Paolo

yup, even the steam from a shower can get trapped in your phone, best bet, just leave it in another room, its not like you can answer your phone when you are taking a shower anyway, well, i dont recommend trying, LD for sure.

Posted by: AlexiD12

Verizon customer service is seriously pissing me off. So yesterday I get on a plane in Miami bound for Newark. I make a quick call and turn the phone off for the flight. Once we land, I turn it on and I get the MOTO screen, then it goes blank. Since then, the phone is dead. I cant get it to turn on. I removed the battery and all that, nothing.

I went to Verizon Store today, waited and hour to be helped and had the punk tell me that "I'm sorry sir, your phone has water damage, I cant help you." My phone was never near water. I show him my wifes 2 week old V815 which also has a RED indicator for water damage, but it works fine. He says oh, it will show up later. The phone is brand new, my wife averages about 10 min of airtime a month. That water indicator is a cop out for their crap customer service. For all I know condensation formed on the indicator going from the cold air conditioned hotel to the hot humid Miami air. I know my glasses fogged up, as did the lens on my camera.

Posted by: Mike2k4

If you inisit on taking your phone into the bathroom while you shower, put it as low to the ground as possible, steam rises, thus keeping the air at the bottom cool and dry.