vB Easy Archive - Fido Facts Thread

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Fido Facts Thread
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Posted by: jrviolette

PLs make this sticky

Post all your Fido FACTS in here...let's keep this clean ppl.

You can now opt for a Fido Agreement, which gives you extra advantages with our packages, options and handsets. Or, if you like, you can still enjoy most of our services and handsets at competitive prices with no contract to sign. You decide!

In eglish...Contracts are OPTIONAL!! You do NOT have to go on a contract

Posted by: jrviolette

As a Fido customer, you're rewarded for your loyalty quickly. With our new Fido Rewards Program, you can now accumulate FidoDollars redeemable toward your next handset. It's our unique way of saying thank you for placing your trust in us. Every new customer is automatically registered in the program

With Fido Rewards, you'll be able to:

* accumulate FidoDollars every time you use your Fido

* redeem your FidoDollars whenever you want

* update your handset more often

Change your handset whenever you like

Love new gadgets? Want to be first with our latest and coolest handset? FidoDollars can help make it happen... fast and at a great price.

The more you use your Fido, the faster you'll be rewarded

The more you talk, place long-distance calls or use Fido services, the more FidoDollars you'll accumulate. That's because they are calculated according to the usage charges on your Fido. For every $100 of Fido usage, you accumulate five FidoDollars in your Fido Rewards account.

All of the following usage charges will earn you FidoDollars:

Monthly packages and prepaid service

Optional Services

* 911 emergency service fee

* System access fee

* Additional minutes

* Long-distance charges

* Roaming charges

* Text and e-mail messages

* Data transmission

* Directory assistance

*All other fees, including administration, interest and resumption fees and the taxes, the cost of handsets, smart cards and accessories are inadmissible for earning FidoDollars

Check your FidoDollars balance at any time

Simply visit the My FidoDollars page in the secured section of fido.ca (log-in via the home page or the Customer zone) or contact Fido Customer Service by calling 611, free of charge, from your Fido or 1 888 481 FIDO (3436).

* As of June 2004, the balance of your Fido Rewards account will be available and your FidoDollars redeemable

Posted by: jrviolette

FIDO PRO

What is FIDO PRO?

Fido Pro is a old plan that is no longer available anymore..Those who have it get to keep it..

For $8 u got

Call Display

Voice Mail with insant Reply

UMLIMTED txt messaging to any cell phone.

Call Waiting

1,000 Free Call fwrd minutes.

Send and recieve email on your handset with 150 Email notifications allowed on your handset.

To send a email is the number to send to is 003436

and to type it out is. .EM.SM.HOFO@HOTMAIL.COM

Can u keep Fido Pro with City Fido ? YES you can

Posted by: jrviolette

Q: What is the 10$ rentetion plan?
A: The 10$ retention plan is a plan you can *ONLY* get once you're been on a regular monthly plan for three (3) consecutive months. The 10$ plan allows you to keep all the privileges of being on a FIDO monthly plan (some of advantages include billing per second, free call fowarding [1000 minutes], ability to add value added services like CD, VM, SMS, GPRS, etc, and also the ability ro roam *IF* your credit rating allows it)
There are no included minutes, but you pay only 0.15$/min if you use the phone

Posted by: jrviolette

GPRS SETTINGS
Homepage:wap.fido.ca

GPRS ACESS POINT:wap.fido.ca

IP:205.151.011.011

user namer if needed:fido

pass if needed:fido

Posted by: jrviolette

CS opening hours :
Monday through Friday - 8:00am to 9:00pm
Saturday and sunday - 8:00am to 5:00pm

*Opened outside those hours for EMERGENCY CALLS only*
Definition of an emergency :
-Network problems (not the "my phone is broken" problem, the "a tower has just been struck by lightning" problem)
-PUK (Personal Unlocking Key)
-Voice mail access code (as dumb as it seems, it IS considered emergency)
-Roaming customers

Posted by: jrviolette

SMS/MMS
SMS :
You can SMS anywhere in the world. The SMS sent overseas are sent by Microcell network, but there is no warranty whatsoever that it will go through with the receiving carrier. (actually this even applies with canadian and US carriers, we all know the extended reliability of Rogers network, for example)
Charge: Each SMS sent or received from Canada are charged 10¢. While you are roaming, make sure to check with the roaming fees because sometimes it goes as high as 1$.
If you have an SMS package (3$/50, 5$/100, 10$/1000), it doesn't include messages used through an online contest (ie: the recent Labatt Hockey challenge) since you are charge BY the company holding the conest (a little like calling a 1-900 number)
Note: For PREPAID customers, when your account goes completely empty, you have to make at least one voice call before SMS will work again. I recommend 611, which is free.

Posted by: jrviolette

GPRS
Here is the basic info on GPRS packages for both postpaid and prepaid plans. Keep in mind that GPRS is a packet-based service, and therefore charges you for transmission of data, not airtime.

Postpaid GPRS:
Pay per use plan : 0.03$/Kb transmitted
Fixed plans: 5$/500Kb , 25$/5Mb , 50$/unlimited

The way it works is fairly simple, you get charged for the data you transmit, and have the possibility to use your GPRS service as a modem on your laptop or PC.

Prepaid GPRS:
You are charged at the regular rate of 0.30$/min, but only when you have effectively transmitting data. There is no limit of data you can transmit, but it is to be noted that you only have access to WAP , you cannot connect to a PC to use your GPRS as a modem.

An example: You go take a look at movie listings, when you first load (transmit) the first page, you are charged for the first minute (0.30$) and can load an unlimited number of pages during that minute. If, on the 60th second, you are still loading a page, the second minute get charged and so on. Then let's say on the 115th second, you found what you needed and stop loading pages, the charge is limited to 2 minutes. You can remain connected, without loading any pages. Then, 10 minutes later, you reload another page, so you get charged one minute and the whole process starts again.
Bottom line is, since once you began loading, you are charged for a minute anyway, try to know what you are looking for and do it under one or two minutes

Posted by: jrviolette

I would like to remind everyone to keep this thread as a "Fido facts" thread please. Please disregard the posts done by people who obviously have a reading problem and attention disorder issue. I know it's tempting to answer, but please don't

Also, if you have any questions, please ask them in a separate thread, and if there is need to add/modify the info given here, we'll act accordingly.

Now, there are always a few questions regarding the voice messaging setup and usage. Here are the general rules:

1- For the first-time access, you should use the setup key, which is determined by the area where you live. Here is the list :
*123 Province of Québec & Ottawa
*456 Province of Ontario
*789 Province of beautiful British Columbia
*147 Province of Alberta
*369 Province of Saskatchewan & Manitoba

Note that there is also one for Halifax, but it's a local number ending with the usual 1123(sorry do not remember the number at this time), not the * code.

****Doing this should setup your handset to dial the appropriate local messaging center number ending with 1123 and the appropriate call fowarding.*****

2- You must use the initial password which is determined by the information you provided upon creating your account.
Prepaid: your month end year of birth (ie january 1975 = 0175)
Postpaid: the first 4 digits of your postal code(ie H1H 1H1 = 4141)
Always use the # key after entering your access code.

After that, you just have to follow the instructions, change your access code and record your greeting message (or voice signature on prepaid)

Also, it is to be noted that you shouldn't change and/or delete the message center number and/or voice messaging number stored in your handset, it is normal that it is a number different than your Fido phone number, it will be a number ending with 1123. Even if you travel, you should keep the same one in there, as it is never a long distance call to dial this number when you're in a digital area.

It should also be noted that the VM works with call fowarding, therefore you should make sure that your conditional call fowarding (foward when "unreachable", "not able to take calls", or "all conditions") is activated to the 1123 local number.

This should answer the most common setup VM options.

As far as charges go, you are always charged local airtime to retrieve messages when you call from your Fido.
However, if you subscribe to a monthly airtime package, you can avoid being charged airtime by using a landline or another handset (a friend's handset maybe ) and dial your Fido number, wait for the greeting message, and press *. This does NOT apply to prepaid, you can still access your voice mail that way, but the airtime will be taken off your account balance.
When you are roaming in Canada, whichever number is programmed in your handset as the messaging center will be considered local, When you're in the US, the regular US roaming rate applies. If you're roaming internationally, the regular rates also apply.

Posted by: jrviolette

Where do I find the City Fido website and a list of there phones?

The phones are on www.fido.ca
The plan is on www.cityfido.ca

Posted by: jrviolette

Fido to Fido

Unlimited local calls, text messages and chatting between Fido subscribers

You can also send and recieve unlimted ICQ and AOL instant messages on your Handset with Fido to Fido

Posted by: 9.27

FACT: fido issues environmentally unfriendly bills
for those under the fido-to-fido plan, each and every fido-to-fido text message is documented with detail. as a result of this detailed billing scheme for fido-to-fido text messaging, many customers are subject to unecessarily long paper bills (ie, far too many pages). some may opt for online billing as a solution for this outrageous waste of paper. however, instead of relying on customers to fix this, fido must take resposibility. individuals with true concerns are encourages to suggest to CSRs (or anyone at fido) that fido re-consider such an unjustified billing scheme.

Posted by: akovach

Can I use any phone on Fido?

No. The phone you use must use GSM wireless technology and be capable of the 1900Mhz frequency (Rogers GSM phones use 1900Mhz and 850Mhz).

It must also be either a Fido handset, or (if it was used on another GSM provider's network) it must be unlocked.

Unlocking the phone will let you use it on any GSM network that supports the frequency (or frequencies) your phone is capable of.

It's a good idea to buy a phone already unlocked unless you're familiar with the process and can do it yourself - this just saves you the hassle.

Phones used on Telus, Bell Mobility, Sprint, or Verizon networks will not work with Fido or any other GSM service provider.

Where can I get GSM phones if I don't like the ones sold by Fido?

You've come to the right place! Check the GSM Buy/Sell/Trade forum on HowardForums and search for the handset you'd like to buy (hopefully after doing some research on your own).

If you don't find it on HoFo you can check ebay as well (just make sure you deal with a reputable seller).

And once again, make sure it's unlocked (if it's not already a Fido phone).

Posted by: akovach

What number do I call to get my Fido voicemail?

Fido voicemail access numbers

British Columbia
Abbotsford +1 604 618-1123
Aldergrove +1 604 618-1123
Chilliwack +1 604 618-1123
Nanaimo +1 250 797-1123
Vancouver/New Westminster +1 604 618-1123
Victoria +1 250 885-1123
Whistler +1 604 906-1123

Alberta
Calgary +1 403 714-1123
Edmonton +1 780 707-1123
Red Deer +1 403 307-1123

Saskatchewan
Regina +1 306 351-1123
Saskatoon +1 306 880-1123

Manitoba
Winnipeg +1 204 952-1123

Ontario
Barrie +1 705 770-1123
Brampton +1 416 822-1123
Brantford +1 519 774-1123
Caledon East +1 905 587-1123
Guelph +1 519 729-1123
Hamilton +1 905 921-1123
Kitchener/Waterloo +1 519 729-1123
London +1 519 697-1123
Milton +1 416 822-1123
Newmarket +1 416 822-1123
Oakville +1 416 822-1123
Orangeville +1 905 587-1123
Oshawa +1 905 922-1123
Ottawa +1 613 276-1123
St. Catharines/Niagara +1 905 324-1123
Toronto +1 416 822-1123
Windsor +1 519 991-1123

Québec
Drummondville +1 819 461-1123
Granby +1 450 330-1123
Hull +1 819 261-1123
Québec +1 418 261-1123
Montréal +1 514 992-1123
Saint-Hyacinthe +1 514 992-1123
Saint-Jérôme +1 514 992-1123
Sherbrooke +1 819 580-1123
Trois-Rivières +1 819 701-1123

Nova Scotia
Halifax +1 902 412-1123

Posted by: 9.27

fact: no detailed billing for $10-bundled SMS
if you subscribe to the $10 text bundle, you will not receive detailed billing for non-FIDO SMSs. you will not even be informed how many non-FIDO SMSs u have made. only in the event you go over the bundle's limit will you receive such information. it seems hypocritical since FIDO provides detailed billing for F2F SMSs (for F2F customers), generating unneccesarily long bills, and thus a waste of paper.

some users have expressed that they DO in fact want to know their non-FIDO SMS activity - for situations where one may need to monitor whether or not the service is actually worth subscribing to. according to several FIDO CSRs, this is the procedure to follow (almost verbatim):
-write on a piece of paper every time you send and receive a non-fido SMS
-dont lose that piece of paper
-count "manually" every month to determine the amount you have sent & received.

or (according to another CSR):
-remove your bundle and proceed texting as normal. on your billing day you will actually see your non-FIDO texting activity.
-the CSR acknowledges that it may be a waste of money, in which case follow the above method.

Posted by: WHO

Fact:
I truly feel sorry for anyone who tries to come into this thread looking for reliable info, rather than opinions or debates

Props to jrviolette, who at least tried, once more...

Long distance

Rate: 0.10$/min, billed per second after the first 30 seconds.

Making a call: The charge is determined by the origin of your call (where you are phisically) vs the destination. It has nothing to do with your "home area" (your area code).
eg: If you have a 416 area code, and are travelling in the 604 area code, and calling a 604 local number, you will not be charged LD. In the same situation, if your call is to a 416 number, you WILL be charged LD.

Receiving a call: The charge is determined by your local area. If you receive a call outside of your local calling area, you will be charged LD.
eg: You have a 514 number, and travel in a 613 area. Someone from Ottawa calls you, gets charged LD since calling from 613 to 514 is LD, and you also get charged LD since you're out of your local area.

Fowarding a call : If you foward a call that is usually LD from your local calling area, you will be charged LD.
eg: you have a 306 number, you foward your call to a 250 number, you're charged LD.

***It is to be noted that all LD calls also involve regular airtime charges, and that all plans or VAS including free LD minutes, are not to be considered as airtime minutes, but only free LD minutes (meaning you don't pay the LD rate for those free LD minutes, but minutes from your airtime bundle are still being debited)***

Available options/plans:

Plan:
45$ - 350 weekday/unl WE/250 LD minutes

VAS:
5$/100 LD minutes.
10$/250 LD minutes
25$850 LD minutes

Note that these options cannot be added to the 45$ plan. You cannot add more LD minutes to a plan that already includes LD minutes.

Posted by: Mac Write

Fido Facts and FAQ website. This site allows you to add Fido Facts and FAQ's without people replying asking questions. You can ask Questions in the Fido Zone section of the website.

It is also fully searchable.

Posted by: ejohan

Q. Why does Fido sell phones with the 850 mhz frequency?

A. They sell these phones for use with their roaming partners in Panama, Ecuador, and Colombia that use 850 only networks, as well as Cingular and AT&T in the United States that use 850/1900 networks.

And no, Fido does not operate any towers at 850 mhz.

Posted by: didouche

Go to Connection settings and create a new Access point:

Connection name: Fido MMS ( Or n e thing you like )
Data bearer: GPRS
Access point name: wap.fido.ca (remember NO "http://")
User name: fido
Prompt password: No
Password: fido
Authentication: Normal
IP address: 205.151.011.011
Homepage: http://mms.fido.ca ( With "http://")
Connection security: Off
Session mode: Permanent

Go to Options->Advanced settings and:

Phone IP address: Automatic
Primary name server: 0.0.0.0
Second. name server: 0.0.0.0
Proxy serv. address: 205.151.011.013
** Proxy port number 8080 ** <= IMPORTANT (sometimes it will back to the default "0" after u press ok, so double check b4 leaving this screen)

Then goto
Menu->Messaging->Options->Settings->Multimedia message->Access point in use: Fido MMS ( same as above)

Posted by: WHO

The new Fido plan has generated a lot of questions.

Here are the basics:
What you get:
-100 week-day minutes (8am to 7pm)
-1000 evenings & week-end minutes
-unlimited incoming calls within Fido's digital area (LD charges will also apply if you are outside your local calling area)
-You get all services that come standard with the plans (call foward, call waiting, call conferencing, etc)

You don't have to go on a Fido agreement to get it.
It's possible, however, to benefit from the 3 months unlimited local calling with the Fido agreement.

You may add any optional service you want.
This plan is available since thursday, june the 10th. It is available for a "limited" time, although it offers "UNlimited incoming calls"

The plan is not replacing the current 25$ F2F plan, although it lokks really similar. And the first 6 months at 20$ are just on the F2F plan, not the new free incoming calls plan, which is already underpriced IMO.

Have a nice day chatting on your Fido

Posted by: 9.27

Q: Why whenever I call FIDO and talk to a CSR, I usually hear more than one answer to sometimes straight-forward questions about issues involving rate plans, new promotions, hardware upgrade, warrenty, etc? Does FIDO change their policies this often so quick?

A: No, FIDO does not change their policies as quickly as it may seem. According to the HOFO's resident FIDO expert, WHO, FIDO CSRs are rarely bright or focused because good CSRs usually end up realizing they're worth much more than being a simple CSR. In other words, you most likely spoke to a clueless CSR who unintentionally provided false information, even though he/she spoke with the confidence to come across believable. So don't count on what CSRs say 100%. Always triple-check to be sure what your CSR told you is actually valid. It will save you the headache, time and/or money in the event that you actually find out the truth.

Q: So if a FIDO CSR unitentionally provides false information, will FIDO own up to it and compensate for the mistake?

A: Not always. So proceed with caution.

Posted by: didouche

New plan:
Unlimited local calls anywhere in Canada package
$70 per month

Unlimited local calls within Fido's digital coverage

850 minutes of long-distance calls, within Canada and to the U.S.

No long-distance charges on incoming calls, regardless of where you are in Canada

$6.95 system access fee included

available to all monthly subcribers agreement or not. 50$ management fee applies except if u already paid it (cityFido or Full control)

For US roaming it's 0.20 airtime+0.20us/min

The ld is charge for outgoing LD examples:
I have a montreal number and I called Toronto=LD
I have a montreal number and I go to toronto and make a call back to Mtl=LD
If i make a call to To while in TO=local

Posted by: didouche

[B]30/100/Unlimited - $30 per month[B]

Unlimited calls evenings and weekends (weekdays, from 5 p.m. to 8 a.m. and from Friday 5 p.m. to Monday 8 a.m.)
100 weekday minutes (weekdays, from 8 a.m. to 5 p.m.)
Included Options
Call Waiting, Call Forwarding and Conference Call Minute Tracker

CityFido is now 45$+6.95 SAF every month. NO more 50$ management for NEW ACTIVATIONS starting on Jan-12-05.
Existing customers on an agreement keep the plan at 45$ with no SAF.
Existing customers with NO agreement will be charged 6.95$ staring on [B]JAN-12-2006[B]

Same thing applies to the 70$ plan- Canada unlimited or CountryFido

Also the 911 emergency fee is now 0.50$ instead of 0.25$

Posted by: didouche

There is now a limit of 5 referals PER MONTH but u still get 20$ for each one of them. referal can be done in stores, by calling CS (before the person activates and the CSR will provide u with a code that u give to the person u are refering) or on www.fido.ca

Posted by: chidambaram

Quote:

Originally posted by didouche
Go to Connection settings and create a new Access point:

Connection name: Fido MMS ( Or n e thing you like )
Data bearer: GPRS
Access point name: wap.fido.ca (remember NO "http://")
User name: fido
Prompt password: No
Password: fido
Authentication: Normal
IP address: 205.151.011.011
Homepage: http://mms.fido.ca ( With "http://")
Connection security: Off
Session mode: Permanent

Go to Options->Advanced settings and:

Phone IP address: Automatic
Primary name server: 0.0.0.0
Second. name server: 0.0.0.0
Proxy serv. address: 205.151.011.013
** Proxy port number 8080 ** <= IMPORTANT (sometimes it will back to the default "0" after u press ok, so double check b4 leaving this screen)

Then goto
Menu->Messaging->Options->Settings->Multimedia message->Access point in use: Fido MMS ( same as above)

anybody know how to do this on a k700i? i would prefer is somebody wrote it in a step by step manner.
please help me.
thanks

Posted by: chidambaram

holy holy
i got it , yeah i figured it out. if u need help with it let me know.
this is incredible.
oh yeah

Posted by: didouche

45$ 750 minutes, 65$ 1500 minutes ANYTIME

6.95 system access fee included

access to Fido-Rogers Wireless enhanced digital coverage everywhere in Canada
billing by the second
Call Waiting, Call Forwarding, and Conference Call services included
a long-distance rate from as low as 3¢ per minute any time with long-distance options
service available with or without Fido Agreement
all the advantages of home phone service • the option of transferring your current home number
• free white pages listing
• access to 911 emergency service and 411 directory assistance in Canada
each additional minute for local calls made from within your City zone at only 30¢ per minute
A monthly fee of 50¢ for 911 emergency service applies

When you roam outside your City zone, within the Fido-Rogers Wireless enhanced digital coverage area, it costs only 50¢ per minute for calls within Canada or to the U.S., plus 10¢ per minute for long distance, if applicable.
Your Fido and most of your services follow you south of the border. Roaming charges are just 20¢ US per minute, billed by the minute, plus airtime charges of 50¢, for local or long-distance calls within the U.S. or to Canada.

Posted by: didouche

A customer always has the option of transferring an account to someone else name on a monthly plan (agreement or not) or a prepaid service.
On monthly:
-The original account holder has to contact Fido CS and let them know about the change. They will put the person name (new account holder) on the account to confirm that he has authorization. It is preferable to have some type of info on that person so CS can identify them.
Concerning the plan that was on the account it can only be transfered if it's still available and offered by Fido.. No exception can be made in this case because the plan is no longer in the computer.
The phone number remains the same except if the new user requests a change of phone number and in this case it's free of charge.
- On prepaid, the account holder simply has to call CS to let them know

Posted by: didouche

There is now a limit of 1 handset purchase per year using ur Fido dollars and the price will be calculated on the price without Fido agreement upon new activation of a monthly activation

example: Hiptop 2 regular price 550$
price without agreement=500$
so the price of the Hiptop will be 500- ur fido dollars

Posted by: didouche

How does it work?

Write your text message in the exact same way you would write a text message to a mobile phone (maximum 160 characters).
Enter the recipient’s 10-digit landline number.
Send!
The recipient’s phone will ring and when it is answered, your text message will automatically be read. At the end of the message, the recipient will be given the option of replying to the message by recording a voice message.
You will then receive a text message telling you that you’ve received a reply. To listen to it, call the toll-free number that appears in the text message.

How much does it cost?

Until May 3, sending a text-to-home-phone message is the same price as sending a text message to a mobile phone! From May 3, each text-to-home-phone message will cost you the price of one text message (15¢ per message or less if you subscribe to a text message option), plus a 25¢ premium text message charge. Airtime charges apply when you call the toll-free number to listen to your reply messages. Receiving a text-to-home-phone message is free. There is no charge to the recipient for receiving or replying to your messages.

If the recipient has not answered after our three attempts, or if the number you entered is not valid or is a fax number, you’ll be charged the price of a regular text message (15¢ per message or less if you subscribe to a text message option).
=3$ 50 sms, 5$ 100 sms, 10$ 1000 sms

Posted by: didouche

#TAXI

Need a taxi? In a hurry and need a taxi? Don't have a number on you? Out of town? Tired of getting a busy signal?

Call #TAXI (#8294) from your Fido and you'll be connected to the first taxi company whose line is free or any company you want, 24 hours a day, seven days a week, anywhere in Canada.

Only $1.25 per call+airtime

#DJ

How does it work?

Call #DJ (#35) from your Fido.
Wait for the tone and place your handset close to the music for about 30 seconds.
Don't worry! We'll hang up for you!
You'll receive a text message with the name of the artist and the title of the song.
If the #DJ text message says “We’ve got the ringtone!”, you can download it by clicking on the link. Each ringtone is $2.
Data charges also apply.
Until May 3, if you're a new user of #DJ, your first two successful song identifications are free. Your first song identification is free, and subsequent successful identifications cost just $1 each. And if #DJ can't identify the song, all you'll pay for is a few seconds of airtime.

Only $1 per successful identifications and $2 to download the ringtone.

Rescue Call
Remind Me
Wacky Wake-up

Rescue Call

How many times have you found yourself in an embarrassing situation or on a boring date, wishing for an urgent call to whisk you away? Fido to the rescue! Our Rescue Call service provides that important call when you need it most. Just call us one day in advance with the date and time, and we’ll do the rest! Rescue Call has plenty of excuses in its bag!

How to use Rescue Call

Call #RING (#7464) on your Fido.
Press 2 for service in English.
Select the Rescue Call service by pressing 1.
Use the keypad to enter the date and time you’d like to receive the call.
Then, simply hang up. You'll receive your call as scheduled. Just pretend to have a conversation and you'll be on your way!

Panic Button

Because you can never predict a disastrous blind date, Fido has thought of everything! Simply call #22 on your Fido and you’ll receive a Panic Button within seconds!

How to use Panic Button

Call #22 on your Fido.
Your work is done! We’ll even hang up for you.
You’ll receive your Rescue call within seconds.
If you’d like to receive your Rescue call in French, call #11.

Only 50¢ per call.

Back to top

Remind Me

If you happen to be a forgetful person, or just can’t seem to remember your appointments or important dates, Fido has the answer. With the Remind Me service, simply record your reminder message and enter the date and time you want to be called. Quick and easy.

How to use Remind Me

Call #RING (#7464) on your Fido.
Press 2 for service in English.
Select the Remind Me service by pressing 3.
Use the keypad to enter the date and time you’d like to receive the call.
Record your reminder message.
Then, simply hang up. You’ll receive a reminder call with the message you recorded.
Only 50¢ per call.

Back to top

Wacky Wake-up

Who wants to wake up to that same old boring alarm day after day.
With Wacky Wake-up, you can rise and shine to a sexy voice, encouraging words, wacky humour and many other surprises.

How to use Wacky Wake-up

Call #RING (#7464) on your Fido.
Press 2 for service in English.
Select the Wacky Wake-up service by pressing 2.
Use the keypad to enter the date and time you’d like to receive the call.
Then, simply hang up. You’ll receive a wake-up call when you requested it.
Only 50¢ per call.

Airtime charges apply for the use of all # services.Data transmission charges apply for downloading ringtones with # DJ service

Posted by: didouche

here's the link to have a look at Fido's roaming partners that allow u to use GPRS

http://www.fido.ca/portal/en/packag....shtml#coverage

Posted by: didouche

International calling on prepaid is now allowed
here's the link for the rates.... they are different than on a monthly plan
http://www.fido.ca/portal/packages/...nce.jsp?lang=en

Posted by: didouche

here a link for info on fido sims and their specs

http://uregina.ca/~tseha111/Fido/SIM/

thanks harrytse

job well done

Posted by: El Capo

Quote:

Originally posted by Pepsi Man
Q: What is the 10$ rentetion plan?
A: The 10$ retention plan is a plan you can *ONLY* get once you're been on a regular monthly plan for three (3) consecutive months. The 10$ plan allows you to keep all the privileges of being on a FIDO monthly plan (some of advantages include billing per second, free call fowarding [1000 minutes], ability to add value added services like CD, VM, SMS, GPRS, etc, and also the ability ro roam *IF* your credit rating allows it)
There are no included minutes, but you pay only 0.15$/min if you use the phone

The rate has been changed to .30$/min

Posted by: didouche

If u have Cityfido+ the business messaging u are charged 0.30 cents per minute for printing the fax... roaming fees and LD fees may apply depending on ur location

Posted by: didouche

the rates when u go over your minutes has changed from 0.20$ per min to 0.25$ cents.
the Rate to send mms also changed from 0.25$ to 0.35$ but there is a limit of 300kb per item sent instead of 50kb

Posted by: DrHook

Samsung X426 GSM phones will not work with SM32 sim cards, it causes the error "SIM CRASH". I have heard that customers with M32 (discontinued) have been able to use these phones.

Posted by: Paolo

Quote:

Originally Posted by DrHook

Samsung X426 GSM phones will not work with SM32 sim cards, it causes the error "SIM CRASH". I have heard that customers with M32 (discontinued) have been able to use these phones.

The x426 also comes with software tweaked in favour of the carrier that releases the phone, fido never carried such phone so you wont see software being made to fix that issue cus fido never carried such phone in their lineup.

Posted by: didouche

As of august 3rd 2005, the rate will go up from 0.10 per min to 0.20 per min

Posted by: didouche

It is now possible to reach Customer service for prepaid customers at the following phone number:
1-888-482-3436

Posted by: didouche

Starting August 16, 2005, all incoming calls will still be charged at a single fixed rate per minute. However, rates will no longer be determined according to countries and roaming partners, but according to the area in which you're located. The rates for international calls made while roaming will be based on the International roaming zones. To find out the rates, you must know the zone of the country you'll be visiting and the zone you'll be calling.

Outgoing calls

Incoming calls In-country calls Calls to Canada/US
Zone 1 $1.00 $1.00 $2.00

Zone 2 $2.00 $1.00 $2.50

Zone 3 $2.50 $1.50 $3.50

Zone 4 $2.50 $1.50 $4.50

Zone 5 $3.50 $2.00 $9.00

The rest of the rates are available on www.fido.ca
exact link: http://www.fido.ca/portal/packages/...p?lang=en#rates

Important: When you roam internationally, calls left in your Voice Messaging and other forwarded calls will be charged for two portions: the incoming call portion according to the country you are in and the outgoing call portion according to the network on which you are roaming. These charges may apply if you don't answer a call, have left the network coverage area, or have switched off your handset. To minimize or eliminate such charges, Fido recommends that you familiarize yourself with the difference between "conditional" and "unconditional" call forwarding and how charges apply to each while roaming. For more information, click on Call Forwarding FAQ. To save on call forwarding charges while roaming, program your Fido to forward "all" calls (unconditional call forwarding) to your Voice Messaging service when you don't need to answer your calls. Don't forget, however, to re-program your Fido to forward calls "when unavailable" (conditional call forwarding) when you're ready to answer your calls again. You can also "cancel all" call forwarding, and your Fido will simply keep ringing if you don't answer, but the unanswered calls will not go to your Voice Messaging service

Posted by: didouche

As of August 3rd, all Fido customers (including Prepaid, Cityfido and Canada unlimited subscribers) will have access to the Expanded network on a pay per use basis at 0.25$ per min billed by the second. Minutes from a plan will not be deducted from a customer plan.
Example: if a customer has a 20/200 from Toronto going to Kingston, Ontario will on be charged the 0.25$ cents per minute.

For customers on regular monthly plans except CityFido, Canada Unlimited will be able to get the 5$ Unlimited access to the Expanded Network. People on agreement already have that option for free for the duration of their agreement.

In order to know if u are in the Expanded Network u can dial on your phone the *#123#

The new coverage area with basic and expanded network:

Posted by: Jo9100

Quote:

Originally Posted by akovach

What number do I call to get my Fido voicemail?

Fido voicemail access numbers

British Columbia
Abbotsford +1 604 618-1123
Aldergrove +1 604 618-1123
Chilliwack +1 604 618-1123
Nanaimo +1 250 797-1123
Vancouver/New Westminster +1 604 618-1123
Victoria +1 250 885-1123
Whistler +1 604 906-1123

Alberta
Calgary +1 403 714-1123
Edmonton +1 780 707-1123
Red Deer +1 403 307-1123

Saskatchewan
Regina +1 306 351-1123
Saskatoon +1 306 880-1123

Manitoba
Winnipeg +1 204 952-1123

Ontario
Barrie +1 705 770-1123
Brampton +1 416 822-1123
Brantford +1 519 774-1123
Caledon East +1 905 587-1123
Guelph +1 519 729-1123
Hamilton +1 905 921-1123
Kitchener/Waterloo +1 519 729-1123
London +1 519 697-1123
Milton +1 416 822-1123
Newmarket +1 416 822-1123
Oakville +1 416 822-1123
Orangeville +1 905 587-1123
Oshawa +1 905 922-1123
Ottawa +1 613 276-1123
St. Catharines/Niagara +1 905 324-1123
Toronto +1 416 822-1123
Windsor +1 519 991-1123

Québec
Drummondville +1 819 461-1123
Granby +1 450 330-1123
Hull +1 819 261-1123
Québec +1 418 261-1123
Montréal +1 514 992-1123
Saint-Hyacinthe +1 514 992-1123
Saint-Jérôme +1 514 992-1123
Sherbrooke +1 819 580-1123
Trois-Rivières +1 819 701-1123

Nova Scotia
Halifax +1 902 412-1123

The local number for St-Jerome, Québec is +1 450 675 1123 (which is no long distance fee unlike the montreal one calling from st-jerome) and same thing for St-Hyacinthe, Québec (+1 450 209 1123)

Posted by: didouche

thanks for the correction

Posted by: didouche

U.S. roaming rates
Type of usage

Rates
Local calls (outgoing)

50¢ CAD per minute (no airtime deducted from monthly airtime package)
Received calls

50¢ CAD per minute plus long distance at 20¢ CAD per minute (no airtime deducted from monthly airtime package)

Long-distance calls within the U.S. and to Canada

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

International
long-distance calls

50¢ CAD per minute plus international long distance based on the rates of the carrier used (no airtime deducted from monthly airtime package)
Call Forwarding (including forwarding to Voice Messaging)

50¢ CAD per minute plus long distance (Canada, U.S., international, if applicable) on outgoing call portion only (no airtime deducted from monthly airtime package)

Access to Voice Messaging
(outgoing call)

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

Data transmission and mobile Internet access

Charged at the same rates as your Canadian usage, according to the mobile Internet option to which you subscribe

Text Messaging

20¢ CAD per message
(As per September 19, 2005) Text messages sent while roaming are not included in any text Messaging option
Picture Messaging

Picture Messasing
35¢ CAD per message sent plus data transmission charges for both sent and received messages

All calls made or received in the U.S. are billed on a per-minute basis. Pictures messages can be exchanged between customers of any Canadian wireless provider.

Posted by: didouche

Here is a great link if u want to have the GSM codes that can be used with fido. Mainly it's for Call forwarding and changing the number of rings before the call goes to the voicemail

http://www.arcx.com/sites/GsmFeatures.htm

Posted by: kdholdom

^^ And Will Not Work With Cantel

Posted by: didouche

http://www.fido.ca/portal/en/product/howtobuy.shtml

Posted by: didouche

Fido to Fido package - $20 per month
With Fido Agreement

1,000 minutes local calls between Fido subscribers
1,000 evening and weekend minutes

Weekdays, from 7 p.m. to 8 a.m. and from Friday 7 p.m. to Monday 8 a.m
and from Friday 7 p.m. to Monday 8 a.m.
50 weekday minutes

Weekdays, from 8 a.m. to 7 p.m.
Minute Tracker - Keep track of your airtime usage with this cost management feature (no fee, available upon request)
Included Services
Call Waiting, Call Forwarding and Conference Call

Posted by: didouche

5$ for 50 minutes

10$ for 100 minutes

The Additional Minutes options are for anytime local calls and can only be used within Fido’s digital coverage area. Airtime charges may apply.

Just call CS to add one of these options on top on ur plan

Posted by: didouche

Quote:

Originally Posted by didouche

If u have Cityfido+ the business messaging u are charged 0.30 cents per minute for printing the fax... roaming fees and LD fees may apply depending on ur location

This has changed and it is now free of charge

Posted by: didouche

u are able to change your phone number by calling Fido customer service. The fee is 25$.
You will not be charged only in the following cases:

-U are a victim of harrassement and u can provide CS with a police report
-U are gonna take the responsibility of an account after a transfer of responsibility
-U are moving to another local calling area

anything else u will be charged the 25$ and it will apply on your following invoices

Posted by: didouche

Multi-line package - Regular price: $20 per month
SPECIAL OFFER $15 per month
With Fido Agreement

1,000 minutes between Fido subscribers
50 anytime minutes
Plus, get an extra 50 anytime minutes

Additional Minutes: 30¢ per minute

The regular price of the Multi-line package is $20 and must be combined with another package of $20 or more. A $5 credit is applied to the Multi-line package when the package is combined with a Fido to Fido package. Minutes included in the monthly packages apply to local calls, unless otherwise stated. Airtime used for calls made and received on the expanded network is not included in your monthly package and costs 25¢ per minute. Unlimited packages are subject to Fido’s Fair Use Policy. Local and long-distance calls between Fido customers do not include calls made via Voice Messaging, Instant Reply® or Call Forwarding or calls made and received on the expanded network. Unlimited text messages do not include text messages received via Web-based messaging services.

Posted by: didouche

As fo yesterday, the start codes are back for refill either using Instant Refill or vouchers.

For vouchers refill u just need to dial *868*
For Instant refill:

*110 for 10$ refills
*115 for 15$ refills
*120 for 20$ refills
*130 for 30 refills

Posted by: akovach

Quote:

Originally Posted by didouche

A customer always has the option of transferring an account to someone else name on a monthly plan (agreement or not) or a prepaid service.
On monthly:
-The original account holder has to contact Fido CS and let them know about the change. They will put the person name (new account holder) on the account to confirm that he has authorization. It is preferable to have some type of info on that person so CS can identify them.
Concerning the plan that was on the account it can only be transfered if it's still available and offered by Fido.. No exception can be made in this case because the plan is no longer in the computer.
The phone number remains the same except if the new user requests a change of phone number and in this case it's free of charge.
- On prepaid, the account holder simply has to call CS to let them know

I was able to do this with a friend of mine who was on contract, and I was on a month-to-month service.

This may not be capable for everyone as each CSR's abilities may vary, but here is what I accomplished:

- took ownership of my friend's plan
- kept my number
- kept my plan
- Fido dollars from both accounts merged together

The downfall of the merge did force me to use my friend's SIM card as it was linked to his account (and my SIM was terminated). Once a SIM has been deactivated there is no way to re-activate it.

Enjoy.

Posted by: didouche

A customer always has the option of transferring an account to someone else name on a monthly plan (agreement or not) or a prepaid service.
On monthly:
-The original account holder has to contact Fido CS and let them know about the change. They will put the person name (new account holder) on the account to confirm that he has authorization. It is preferable to have some type of info on that person so CS can identify them.
Concerning the plan that was on the account it can be transfered even if the plan no longer exists (CityFido and Canada Unlimited plan also)
The phone number remains the same except if the new user requests a change of phone number and in this case it's free of charge.
- On prepaid, the account holder simply has to call CS to let them know

Posted by: didouche

25$ for 5 MB
50$ for 25 MB
75$ for 50 MB
100$ for 100 MB
http://www.fido.ca/portal/en/domore/options.shtml

10$ for 100 LD
25$ for 300 LD

http://www.fido.ca/portal/en/domore/ld_options.shtml

Posted by: didouche

read this:
http://www.howardforums.com/showthread.php?t=837503

Posted by: didouche

25$-150/1000

$25 per month
1000 evening and weekend minutes

Weekdays, from 7 p.m. to 8 a.m.
and from Friday 7 p.m. to Monday 8 a.m.
150 weekday minutes

Weekdays, from 8 a.m. to 7 p.m
Expanded network access
Minute Tracker - Automatically added upon activation (no fee)
Included Services
Call Waiting, Call Forwarding and Conference Call

This package is available until May 2, 2006. Subject to Fido's Fair Use Policy. Certain conditions apply. Taxes, long-distance and roaming charges, monthly 911 emergency service fee (50¢), monthly system access fee ($6.95), and other applicable charges not included.

30$-200+1000 WE

$30 per month
1000 evening and weekend minutes

Weekdays, from 7 p.m. to 8 a.m.
and from Friday 7 p.m. to Monday 8 a.m.
200 weekday minutes

Weekdays, from 8 a.m. to 7 p.m
Expanded network access
Minute Tracker - Automatically added upon activation (no fee)
Included Services
Call Waiting, Call Forwarding and Conference Call

Posted by: didouche

5$-35 minutes

http://www.fido.ca/portal/en/packag...ml#longdistance

Posted by: didouche

Quote:

Originally Posted by didouche

Fido to Fido package - $20 per month
With Fido Agreement

1,000 minutes local calls between Fido subscribers
1,000 evening and weekend minutes

Weekdays, from 7 p.m. to 8 a.m. and from Friday 7 p.m. to Monday 8 a.m
and from Friday 7 p.m. to Monday 8 a.m.
50 weekday minutes

Weekdays, from 8 a.m. to 7 p.m.
Minute Tracker - Keep track of your airtime usage with this cost management feature (no fee, available upon request)
Included Services
Call Waiting, Call Forwarding and Conference Call

This plan is now available without agreement

also Additional Minutes are at 30¢ per minute on this plan

Posted by: didouche

http://www.fido.ca/portal/domore/te...n#international

U are now able to verify if where Fido Customers are able to send sms.

If it doesn't work plz call Fido CS and make sure u give them the number where u are sending the sms to+ the receiver's cell provider

(of course make sure that provider is on the list)

Posted by: didouche

-----Call quick access code *868 from your Fido and follow the instructions.
This option allows you to do a refill without speaking to Andrea. It will just ask you for ur access code and the 14 digit secret number of the voucher

-----Refill your account on Fido.ca with the voucher or if you are registered to Instant Refill

Steps:
1. Log in to "My Account" from the home page or from the Customer Zone section. If you haven't already registered on fido.ca, register now.
2. Select Replenishment of your prepaid account with a voucher.
3. Indicate how you would like to refill your prepaid airtime:
> InstantRefill (by credit card): Every month, on the same date, Fido will charge the amount you’ve selected to your credit card and deposit that amount into your prepaid account.
> Voucher (purchased in store): enter the secret numbers that appears on your voucher.
4. Select the refill amount.
5. Confirm the transaction.

------ Automatic refill are now available. Please call Fido Customer service to register to Automatic refills
the amounts available are:
10$
20$
30$
All for 30 days

Posted by: didouche

period of time within which any modification to the Service Agreement becomes effective (third paragraph of the introduction): thirty (30) days instead of five (5) days;
* disclosure of your account information (fifth and sixth paragraph of the introduction): addition of a new provision dealing with the promotion of additional products and services offered by the Rogers Communications group of companies;
* billing calculation (section 1)*: a call you receive starts from the first ring—the same rule that applies to a call you initiate;
* limitations concerning the use of equipment and services (section 16): a more comprehensive language has been included;
* deposits (section 20): deposits will be credited to your account after at least twelve (12) consecutive months in good standing of all your Fido accounts instead of six (6) months;
* suspension and termination (section 30): a more comprehensive language has been included;
* effective date of cancellation initiated by the customer (section 30)*: termination of your Fido Service is effective thirty (30) days following your termination request instead of on the last day of your billing cycle.

http://www.fido.ca/portal/en/import...e_20060118.html

Posted by: didouche

Please note that the free access to the expanded network for the duration of the agreement ends with the initial customer's agreement, even if the agreement is renewed.

Fido Customers subscribed to the $70 Unlimited calls anywhere in Canada with the Expanded Network package (with or without a Fido Agreement) will still have free access to the expanded network because this option is included in their package.

Posted by: didouche

You can terminate your Fido Agreement at any time. However, you will be required to pay an early termination fee corresponding to $20 multiplied by the number of months remaining in the Fido Agreement, up to a maximum of $200 per deactivated phone number. For the purposes of calculating the early termination fee, a month corresponds to a calendar month.

You can terminate your Fido Agreement within the 15-day satisfaction guarantee period, without paying a penalty.

Posted by: didouche

Please note that sending a sms to 76766 with either "stop" or "stop all" does not work anymore and It appears that the new sms id is now 767226 . Fear not, here is the procedure to end it once and for all.

1. send a text message to "stop" to "767226". Once that is done, you will receive a confirmation in a within minutes saying : " SMS.ac account is deleted. Allow 24 hrs for all routed msgs to get to you. "

2. If for some reasons options 1 doesn't help you can contact sms.ac customer service at 1-888-MYSMSAC (1-888-697-6722)

Posted by: SChan

Q. What is a Retentions plan?
A Retentions plan is a discounted or special plan offered to Fido customers who want to cancel their services with Fido.

Q. Does Fido offer Retentions plans?
Yes, they do.

Q. What are the Retention plans that Fido offers?
Fido offers three different Retentions plans. They are as follows:

$10 Retentions Plan
- No minutes included
- Additional minutes @ $0.30/min billed by the second
- SAF included
- Not available on agreement

$15 Retentions Plan
- 50 daytime minutes billed by the second
- Voice Mail included
- SAF included
- Not available on agreement

$20 Retentions Plan
- 100 daytime minutes billed by the second
- Unlimited evening and weekends
- SAF not included
- Available on agreement

Q. Am I eligible for a Retentions plan?
To be eligible for a Retentions plan, you must be a Fido monthly customer for at least 3 months. Prepaid users are not eligible for Retentions plans.

Q. How can I go on a Retentions plan?
Retentions plans are usually only offered to you by a Fido Retentions representative when you want to cancel your services with Fido. The plans are a sort of "last ditch effort" to retain you as a Fido customer. However, you can always try your luck by phoning Fido Customer Service or Fido Retentions and requesting to be put on a Retentions plan.

Q. How do I contact Fido Customer Service or Fido Retentions?
Fido Customer Service Line: 1-888-481-3436
Fido Retentions Line: 1-888-259-3436

Q. Can I get a Fido Agreement with a Retentions plan?
A customer can only go on a Fido Agreement with a monthly plan costing at least $20. Therefore, the $10 and $15 Retentions plans are not eligible for a Fido Agreement, but the $20 Retentions plan is.

Q. If I go on a Fido Agreement with the $20 Retentions plan, am I eligible for a handset at the Fido Agreement discounted price?
Yes. Any customer who signs a new Fido Agreement is eligible for a handset at the Fido Agreement discounted price. For current handsets, please visit http://www.fido.ca.

Q. Can I add additional features to Retentions plans?
Like any normal Fido monthly plan, you can add options (call display, data plan, long distance plan, etc.).

Q. Will I be offered any other freebies when I go on a Retentions plan?
Since Retentions plans are offered as a “last ditch effort” to retain you as a Fido customer, you maybe offered other incentives and freebies. It really depends on the Fido Retentions representative you talk to and also on your account status.

Q. Am I billed any differently on a Retentions plan than on a normal monthly plan?
No, you are not. You will be billed once per month according to your billing cycle.

Posted by: GVA mobile guy

Hello:

On the $15.00 (SAF included) Retention Plan, if I retrieve Voice-mail messages by using a land-line and phoning #604-618-1123, does this use minutes?

Thanks!

Posted by: SChan

Quote:

Originally Posted by GVA mobile guy

Hello:

On the $15.00 (SAF included) Retention Plan, if I retrieve Voice-mail messages by using a land-line and phoning #604-618-1123, does this use minutes?

Thanks!

If you access your voice mail via a landline, it will not use your minutes. If, however, you access your voice mail using your cell, it will use your minutes.

Posted by: m3rs4

What is the SMS/Text Messaging center number If I am in Vancouver (604 Area code)? I need one to enter into a unlocked GSM phone so I can send Text messages..

Posted by: didouche

http://www.howardforums.com/showpos...230&postcount=2

Posted by: SChan

Q. What is the difference between Classic City Fido and the City Fido offered by Fido now?
The major difference is that Classic City Fido was an unlimited incoming/outgoing minutes plan for $40/$45 (SAF fee included). While the City Fido now only gives 750/1500 incoming/outgoing minutes for $45/$65. The SAF fee is also included in this price. The other difference is the basic coverage area (See next Question).

Q. What is the difference between the Classic City Fido coverage area and the current City Fido coverage area?
The Classic City Fido basic coverage area is larger than the current City Fido basic coverage area. See below for detailed maps:
City Fido Montreal
Classic:

Current:

City Fido Toronto
Classic:

Current:

City Fido Vancouver
Classic:

Current:

Q. Am I still able to sign up for a Classic City Fido account?
No, the Classic City Fido plan has been discontinued. Those who still have the plan have it honoured by Fido through grandfathering.

Q. Is there any other way for me to get hold of a Classic City Fido account?
Yes, you can still get hold of a Classic City Fido account by doing a TOR (transfer of responsibility) with someone who has the Classic City Fido plan grandfathered. In other words, that other person is giving up their Fido account and you are taking over as the new account owner. (Everything is transferred including the cellphone number of the original owner and any options attached to the Classic City Fido plan)

Q. If I am currently on agreement with a grandfathered Classic City Fido plan, what happens when it is time for me to renew my contract?
When it is time to renew your contract (you'll receive a letter from Fido about 2-3 months prior to your contract expiration), you can renew your agreement and keep all the benefits of your Classic City Fido plan.
However, when you renew, you are not eligible for both an agreement priced handset and having the SAF included in your price plan. You have to choose one or the other. The only exception is for multi-line account holders. They are able to keep the SAF included in their price plan and still get an agreement priced handset.
*This response also applies to the renewal of grandfathered Country Fido plan ($70 Unlimited Calls Anywhere in Canada plan)

Q. What if I don't want to renew my grandfathered Classic City Fido agreement when it is time for me to renew?
Your plan will still be grandfathered and you'll be switched to month to month. However, the $6.95 SAF fee will no longer be included in your price plan.

Q. If I am on a grandfathered Classic City Fido plan, what happens if I want to change my cell phone plan?
You can change to any current plan offered by Fido at anytime. However, once you switch off the Classic City Fido Plan, you won't be able to get it back.

Posted by: l12349

do retention plans charge System Access Fees, 911, etc?

Quote:

Originally Posted by SChan

Q. What is a Retentions plan?
A Retentions plan is a discounted or special plan offered to Fido customers who want to cancel their services with Fido.

Q. Does Fido offer Retentions plans?
Yes, they do.

Q. What are the Retention plans that Fido offers?
Fido offers three different Retentions plans. They are as follows:

$10 Retentions Plan
- No minutes included
- Additional minutes @ $0.30/min billed by the second
- SAF included
- Not available on agreement

$15 Retentions Plan
- 50 daytime minutes billed by the second
- Voice Mail included
- SAF included
- Not available on agreement

$20 Retentions Plan
- 100 daytime minutes billed by the second
- Unlimited evening and weekends
- SAF not included
- Available on agreement

Q. Am I eligible for a Retentions plan?
To be eligible for a Retentions plan, you must be a Fido monthly customer for at least 3 months. Prepaid users are not eligible for Retentions plans.

Q. How can I go on a Retentions plan?
Retentions plans are usually only offered to you by a Fido Retentions representative when you want to cancel your services with Fido. The plans are a sort of "last ditch effort" to retain you as a Fido customer. However, you can always try your luck by phoning Fido Customer Service or Fido Retentions and requesting to be put on a Retentions plan.

Q. How do I contact Fido Customer Service or Fido Retentions?
Fido Customer Service Line: 1-888-481-3436
Fido Retentions Line: 1-888-259-3436

Q. Can I get a Fido Agreement with a Retentions plan?
A customer can only go on a Fido Agreement with a monthly plan costing at least $20. Therefore, the $10 and $15 Retentions plans are not eligible for a Fido Agreement, but the $20 Retentions plan is.

Q. If I go on a Fido Agreement with the $20 Retentions plan, am I eligible for a handset at the Fido Agreement discounted price?
Yes. Any customer who signs a new Fido Agreement is eligible for a handset at the Fido Agreement discounted price. For current handsets, please visit http://www.fido.ca.

Q. Can I add additional features to Retentions plans?
Like any normal Fido monthly plan, you can add options (call display, data plan, long distance plan, etc.).

Q. Will I be offered any other freebies when I go on a Retentions plan?
Since Retentions plans are offered as a “last ditch effort” to retain you as a Fido customer, you maybe offered other incentives and freebies. It really depends on the Fido Retentions representative you talk to and also on your account status.

Q. Am I billed any differently on a Retentions plan than on a normal monthly plan?
No, you are not. You will be billed once per month according to your billing cycle.

Posted by: Arharovec

What are the actual boundaries (exact to the street) of the FiDo basic network in the Greater Toronto Area? In other words, when the call placed in this area there aren't any long distance charges.
Thank you

Posted by: SChan

Q. How do I check my voicemail from my Fido Handset?
To check your voicemail on my Fido handset, you need to dial your local voicemail access number. There are several ways to do this:
1) Dial the actual voicemail access number of your city.
2) Dial "3436" (FIDO) on your handset.
3) Dial "1" on your handset if your phone is a Fido branded phone or if you have set your the default voicemail access number of your handset to your local voicemail access number.
After this, the automated voicemail system will request your PIN. Enter it followed by the "#" key.

Q. How do I check my voicemail from a landline?
To check your voicemail from a landline, you must dial the local voicemail access number of your city. Once connected, enter your ten-digit Fido phone number followed by the "#" key. When you hear your greeting message, press the "*" key. You'll be prompted for your PIN. Enter it, followed by the "#" key.

Q. What is my local voicemail access number?
Depending on the city you reside in, your local voicemail access number will be different. For a complete list, please see the list below or refer to the FAQ on Fido's website (http://www.fido.ca/portal/en/support/coverage.shtml#ten).

Quote:

British Columbia
Abbotsford = +1 604 618-1123
Aldergrove = +1 604 618-1123
Chilliwack = +1 604 618-1123
Nanaimo = +1 250 797-1123
Vancouver/New Westminster = +1 604 618-1123
Victoria = +1 250 885-1123
Whistler = +1 604 906-1123

Alberta
Calgary = +1 403 714-1123
Edmonton = +1 780 707-1123
Red Deer = +1 403 307-1123

Saskatchewan
Regina = +1 306 351-1123
Saskatoon = +1 306 880-1123

Manitoba
Winnipeg = +1 204 952-1123

Ontario
Barrie = +1 705 770-1123
Brampton = +1 416 822-1123
Brantford = +1 519 774-1123
Caledon East = +1 905 587-1123
Guelph = +1 519 729-1123
Hamilton = +1 905 921-1123
Kitchener/Waterloo = +1 519 729-1123
London = +1 519 697-1123
Milton = +1 416 822-1123
Newmarket = +1 416 822-1123
Oakville = +1 416 822-1123
Orangeville = +1 905 587-1123
Oshawa = +1 905 922-1123
Ottawa = +1 613 276-1123
St. Catharines/Niagara = +1 905 324-1123
Toronto = +1 416 822-1123
Windsor = +1 519 991-1123

Québec
Drummondville = +1 819 461-1123
Gatineau = +1 819 261-1123
Granby = +1 450 330-1123
Québec = +1 418 261-1123
Montréal = +1 514 992-1123
Saint-Hyacinthe = +1 514 992-1123
Saint-Jérôme = +1 514 992-1123
Sherbrooke = +1 819 580-1123
Trois-Rivières = +1 819 701-1123

Nova Scotia
Halifax = +1 902 412-1123

Q. I am a new Fido customer, what is my default voicemail PIN?
Your default PIN is a 4 digit number constructed from the date of your activation. The first two digits is derived from the month and the last two digits from the date. (ex. January 1 = 0101) You can change this PIN after your first log-in to Fido's Voicemail Retrieval system.

Q. What are the codes for managing the messages in my voicemail?
After dialing your local voicemail access number and logging in, there are several choices at the main menu:

Quote:

1 = Listen
2 = Send
3 = Modify Options
0 = Help

During the playback of a message, you can use the following codes:

Quote:

1 = Rewind 8 seconds
11 = Rewind to the start of the message
111 = Return to start of the previous message
2 = Pause/continue
3 = Fast-forward 8 seconds
33 = Fast-forward to to end of the message
77 = Erase the message during playback

After the playback of a message, you have the following options:

Quote:

5 = Display caller's number, the time of the call, and the date of the call
7 = Erase the message
9 = Save the message

Q. How long are messages kept in my voicemail?
Voice messages can be kept in your voicemail inbox for 30 days. After 30 days, you will receive a reminder when you access your Voice Messaging. It will remind you that you have had messages in your box for 30 days and give you the choice of saving or deleting these messages.

Q. How many messages can I have in my voicemail inbox?
You are allowed to have a maximum of 50 messages at any one time in your voicemail inbox. If you exceed 50 messages, you will be prompted to delete saved messages so as to free up space in your inbox to recieve new messages.

Q. How do I set the time delay before a call is transfered to my voicemail?
To change the time delay before a call is transferred to your voicemail, you have to dial a string of numbers on your handset. The string is [Function][Type]*[Phone Number]**[Time]#. Please see below for possible choices to substitute for [Function], [Type], & [Time]:

Quote:

[Function]
* = activate
** = register and activate
*# = check status
# = unregister
## = unregister and deactivate

[Type]
21 = Forward All Calls
67 = Forward if Busy
61 = Forward if Not Answered
62 = Forward if Out of Reach
002 = Perform All 4 Forwards (Above)
004 = Perform All Conditional Forwards

[Time]
Valid only in increments of 5 seconds up to 30 seconds. (i.e. 5, 10, 15, 20, 25, 30)

(ex. To forward calls to my voicemail with a 25 seconds time delay, I would dial the string: "**61*3436**25#")

Q. How do I setup my voicemail so that my PIN is automatically entered when I dial my local voicemail access number?
To do this, you must program a pause ("p") and your PIN into the voicemail access number of your handset. Depending on the brand of your phone, there will be different ways to enter a "p". Please see below:

Quote:

Sony Ericsson = Press and hold the "*" key (To program a "p" in the address book, press and hold the "7" key)
Nokia = Press the "*" key 3 times.
Motorola = Press and hold the "*" key.
Panasonic = Press and hold the "0" key.
Siemens = Press and hold the "0" key.
LG = Selected from the menu [A capital P = hard pause; A capital T = soft 2-second pause]

(ex. To have my PIN automatically entered given that my PIN is 0101, I would program my default voicemail access number to: "3436p0101")
Note: This can also be useful for programming extension numbers into your phonebook

Posted by: didouche

Quote:

Originally Posted by didouche

U.S. roaming rates
Type of usage

Rates
Local calls (outgoing)

50¢ CAD per minute (no airtime deducted from monthly airtime package)
Received calls

50¢ CAD per minute plus long distance at 20¢ CAD per minute (no airtime deducted from monthly airtime package)

Long-distance calls within the U.S. and to Canada

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

International
long-distance calls

50¢ CAD per minute plus international long distance based on the rates of the carrier used (no airtime deducted from monthly airtime package)
Call Forwarding (including forwarding to Voice Messaging)

50¢ CAD per minute plus long distance (Canada, U.S., international, if applicable) on outgoing call portion only (no airtime deducted from monthly airtime package)

Access to Voice Messaging
(outgoing call)

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

Data transmission and mobile Internet access

Charged at the same rates as your Canadian usage, according to the mobile Internet option to which you subscribe

Text Messaging

20¢ CAD per message
(As per September 19, 2005) Text messages sent while roaming are not included in any text Messaging option
Picture Messaging

Picture Messasing
35¢ CAD per message sent plus data transmission charges for both sent and received messages

All calls made or received in the U.S. are billed on a per-minute basis. Pictures messages can be exchanged between customers of any Canadian wireless provider.

Rates have changed again:

http://www.fido.ca/portal/en/packag...tes.shtml#rates

Posted by: HYUNGRYUL

i am having hard time getting to my voicemail...
I am using a non-fido handset on a new monthly contracted sim

I set the voicemail number to the toronto 416 #

If i press and hold 1, it calls voicemail but it also tells me to enter in my phone # (is this normal?)

but when i do enter 416 XXX XXXX it wont recognize it as a fido #

what am i doing wrong?

Posted by: didouche

Quote:

Originally Posted by HYUNGRYUL

i am having hard time getting to my voicemail...
I am using a non-fido handset on a new monthly contracted sim

I set the voicemail number to the toronto 416 #

If i press and hold 1, it calls voicemail but it also tells me to enter in my phone # (is this normal?)

but when i do enter 416 XXX XXXX it wont recognize it as a fido #

what am i doing wrong?

if u entered 416-822-1123 and the system doesn't recongize ur fido then call CS so they can look into it

Posted by: HYUNGRYUL

sorry,
I am a *******, i dont have voicemail yet... thats why... lol

Posted by: pcmonkeyhead

Quote:

Originally Posted by SChan

[B]$15 Retentions Plan
- 50 daytime minutes billed by the second
- Voice Mail included
- SAF included
- Not available on agreement

For this plan, there is a 10 cents/min charge for CF, and you can not use the 50 anytime min for the CF. In other words, CF will cost you $.

Posted by: Pepsi Man

If your on rogers and want to switch to Fido and your on a contract I was told you dont have to pay the contract breaking fee becuase its the same company now. If this can be confrimed that be great!

Posted by: shido6

For the longest I have had wap.fido.ca as my APN and have used the Fido Prepaid service for Free GPRS. I had VNC, ssh, Instant messengers (agile messenger) going sometimes all at the same time. As long as I had 2 cents in my Prepaid account I could access the 'net. Lately ( 2 days ago) I reset my phone and now im being charged up the a$$ for GPRS. Needless to say I have not used the 'net for a while. Have thte settings changed or has Fido terminated the FREE GPRS with prepaid?

-sx

*sniff* Fido Rocked...

Posted by: SChan

Quote:

Originally Posted by shido6

For the longest I have had wap.fido.ca as my APN and have used the Fido Prepaid service for Free GPRS. I had VNC, ssh, Instant messengers (agile messenger) going sometimes all at the same time. As long as I had 2 cents in my Prepaid account I could access the 'net. Lately ( 2 days ago) I reset my phone and now im being charged up the a$$ for GPRS. Needless to say I have not used the 'net for a while. Have thte settings changed or has Fido terminated the FREE GPRS with prepaid?

-sx

*sniff* Fido Rocked...

http://www.howardforums.com/showpos...089&postcount=4

Posted by: Neomop

I live in Vancouver, and I've been thinking of moving to Rogers. I just noticed that I could opt to go for a retention plan, and I have a few questions.

For the $20 Retention plan, do I have to sign a fido agreement to be able to go on that plan?
And do you think I would be able to get them to agree to let me add 100 txt msg option for $5? I want to be able to keep the bill at the same amount, but if I can't then I'm probably gonna go to Rogers to get their 2500 msgs

Posted by: Pepsi Man

retention plans are for ppl who want to cancel only. There not there for ppl to abuse.

Posted by: mosquito_R

Quote:

Originally Posted by didouche

Please note that the free access to the expanded network for the duration of the agreement ends with the initial customer's agreement, even if the agreement is renewed.

Has anyone been able to negotiate to keep the expanded network for free with their agreement renewal?

Posted by: Pepsi Man

How do I ensure my calls are forwarded to my Voice Messaging service when I am in Canada or roaming in the U.S. or abroad?

Make sure that your Call Forwarding selection (forward when "unavailable" or forward "all calls") is set to forward calls to 3436 (FIDO) or to your Voice Messaging service deposit number as indicated below. Always make sure you precede the number by the "+" symbol and "1" when you program the Voice Messaging deposit number on your Fido.

Posted by: ab0rt

Quote:

Originally Posted by SChan

Q. If I am currently on agreement with a grandfathered Classic City Fido plan, what happens when it is time for me to renew my contract?
When it is time to renew your contract (you'll receive a letter from Fido about 2-3 months prior to your contract expiration), you can renew your agreement and keep all the benefits of your Classic City Fido plan.
However, when you renew, you are not eligible for both an agreement priced handset and having the SAF included in your price plan. You have to choose one or the other. The only exception is for multi-line account holders. They are able to keep the SAF included in their price plan and still get an agreement priced handset.
*This response also applies to the renewal of grandfathered Country Fido plan ($70 Unlimited Calls Anywhere in Canada plan)

Does this still apply? I have a multi-line account and I was on the phone with fido today to renew and they told me even though I have a multi-line account with my CountryFido (its a corporate account) I cant renew my contract, get a new phone @ contract price, and keep my SAF
The lady told me I could either 1) renew my contract for another 2 years and keep my SAF or 2) renew for 3 yrs get a new phone @ cotnract price and start paying the SAF
I have to renew today too!
what to do what to do???? and; is it true is it true??? (or was she just wrong)

Posted by: didouche

Customer is a Cityfido Unlimited or Canada unlimited plan in a renewal situation:

I pay the SAF ( single line account or multi sub account)= u are eligible to get a phone at the agreement price

I don't pay the SAF and I have one line on my account= u can renew to keep your plan at the same price. No phone at agreement price. Only with Fido$$

I don't pay the SAF and I have 2 lines or more ( whatever plan it is)= renew, keep the SAF and get a phone at the agreement price.

Anybody that says any different doesn't know what they are talking about and plz ask to speak with a supervisor ( even a call back if necessary because supervisors are not always available) so they can coach those agents that still assume that all cityfido customers are not eligible to anything.
Also u can advise the rep to look in the loyalty order form instead of looking at their Vision 21 screen and maybe check their procedures. Note the person's name down so they can be coached on this because i'm tired of customers getting the run around still on this issue

That's what I do

Posted by: Pepsi Man

If I have the 16 value pack can i log onto msn via the "im" on my Fido branded phone and not be charged?

No. Your value pack allows you to send 2,500 Instant messages via the "im" program on your Fido phone.

I have a unlocked/unbranded phone, can I use the Fido Im program with my $16 Value pack ?

Yes! The server doesn't know which phone your using or cares. If the program is installed successfully on your phone , then you can use it to use Msn/Yahoo on your cell and it will come out of you 2,500 sent messages in the $16 Value pack.

The smart-phone Im Version isn't connecting and giving me communication errors..How can I get it to connect ?

First start it up and when it asks which connection, choose the wap.fido.ca one, then it'll sit there at the signing on screen. press cancel and wait a while for it to sign out, then press sign in again. the screen will freeze and sign out again. then finally if u press sign in it should work.

Posted by: Pepsi Man

Availability and validity period of FidoDollars.

Accumulated FidoDollars become available for redemption by the participant at the start of the billing cycle that follows the billing cycle when their FidoDollars were awarded. FidoDollars are valid for a period of four (4) years starting the day they become available, unless Fido has terminated Fido Rewards before the end of this period, the participant has terminated their participation in the program, or their participation has been terminated by Fido for whatever reason. As soon as a Fido customer's participation is terminated for whatever reason, their FidoDollars are revoked on the day their participation is terminated and cannot be used