vB Easy Archive - inno90 help needed

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inno90 help needed
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Posted by: bleak

Have had the phone for some time now and have had few problems. But today when I went to turn my phone on I get a white screen

So I just keep turning on and off until I get a half decent display (screen slanted)

Anywho I guess I'm asking what the best method to fix this would be. I've been looking around and seen that some people suggest doing a reset. Would this solve my problem? And if so I'm assuming a reset wipes your phone out so I might wanna save important stuff beforehand?

Second option is sending the phone away to Innostream, something I've been debating about since I use the phone so much and have no back up.

Any suggestions will be appreciated, hopefully I can get this phone straightened out. Btw i'm using the Dec 03 firmware I believe (yes i know i need to get it updated!)

Posted by: braindead5400

I would say try the reset first and if it doesn't work then contact innousa.net

Posted by: ant-dizzle

I second that. As I understand it, the firmware update will erase all files anyway, so get that done as soon as you can as well.

Posted by: bleak

and how would I go about reseting?

There any way to extract address book with data cable?

Thanks in advance.

Posted by: ant-dizzle

Anything on the SIM card is protected as far as I know, so if your phonebook is stored on the SIM, you won't have to back it up. At the standby screen, press *741*737381#.

Posted by: bleak

no way to get numbers/pictures off the phone with the data cable?

Posted by: braindead5400

not if the phone won't fully power up

Posted by: bleak

phone turns on...just get the white screen most of the time. that make a difference?

Posted by: SidekickChuck

call innousa.net
they have a very good tech support line and all y ou do is send it in, they fix it the day they recieve it and send it back all under factory warranty.
Just sent mine in because it stopped turning on.