Google
 
Web www.howardforums.com
Pages: 1

Cingular aware of MPX 220 problem !

(Click here to view the original thread with full colors/images)

Posted by: Timback

Went to a cingular corporate store today, talked with the manager for about 15 min. I asked him about the MPX 220 and he told me they have about 20 in the back. He recieved an internal memo from corporate NOT to sell any of these phones and to return all inventory. He said they know about the low volume , which is one of the phones problems, there are a few more, I asked what, he wouldnt tell me. He said, they were not going to sell the phone anyway before Nov. 10, but now, they might not until its 100%, and they fix all problems. He said they do not want another V 600 fiasco.
I asked about the Razor V 3 , he said he expects it very Soon.


Posted by: miZzgirl

Are you serious? I don't know if this is a good thing or not. I was all ready to purchase the phone this week when Best Buy have them in. What I want to know is is this legit info from the rep? Cingular will fix all problems and have it out for sale in Nov10th? Another thing is, AT&T is selling their phone possibly this Friday Oct22. Will Cingular also keep on selling MPx220 even when AT&T carries it as well?


Posted by: emenindian

Thanks, Timback. I cant speak for others...but I know you saved at least me from getting screwed over with a faulty mpx220. If its good enough, it can be waited for....i'll wait until this phone is 100%!!

Although I have to admit...it is very hard to hold back from having this phone!


Posted by: BillK

This is interesting in that it implies Cingular does not provide same level of support/quality to their customers who buy Cingular service from Best Buy!

Otherwise they would have asked Best Buy to not sell these phones either. Does not seem right to me since Best Buy is an authorized Cingular store.


Posted by: Timback

All I know is that this guy has been pretty reliable for me in the past, and I would wait a few months until Moto gets their heads together and then I will get this phone. It just stinks having to wait, but thats Moto style... and for those guys who dont believe me, I dont care, I am just reporting from a great source. Go ahead and buy as many faulty MPX 220s as you want.


Posted by: PPCMD

Thanks for the heads up. I will be sending my MPX220 back, love the phone, hate the volume, BUT, I will buy it once the Cingular stores have it and it works correctly. I doubt it will be months though since they cannot afford to delay it any further.

I was in the ATTWS by my office and the store mgr told me that the merger is to be done in 10 days and complete 100%. They do not have the MPX220 in their system to order and I wonder if its because they are waiting for the 30 day window to end and get Cingular branded phones. It seems they are pushing to get their current stock out and ready for the new product.

This is what she was told directly by the VP at ATTWS so I give it a pretty good shot at being good.


Posted by: Xenious

Hopefully Moto will make fixes available for download. Surely these issues can be fixed in software....
-jim


Posted by: PPCMD

I agree it should be a software fix and simple enough, but I am not willing to play the waiting game on a 14 day trial. I am canceling tomorrow and will wait for the official launch. Cingular isn't ready for this phone yet. Hopefully once the intial 30 days is up it will be fixed.


Posted by: LarryH

Quote:
Originally posted by Xenious
Hopefully Moto will make fixes available for download. Surely these issues can be fixed in software....
-jim


I'm not sure that these problems are completely software-related. If they were, it wouldn't explain the people who have the phone and don't have problems with the volume.

Though volume *can* be addressed in the firmware, it doesn't mean the problems that people are experiencing are firmware-related. Given the experienced users who don't have problems, who have the same version of the firmware -- it starts to sound more and more like a hardware issue.

BTW, my hearing is not super-sensitive. And I've had no complaints about outgoing volume from anyone I've spoken to. On some incoming calls, I've had to backoff the headset.

Today, while working at my desktop, music on, I heard the SMS alert (my own tone) go off a few rooms away. I've heard louder alerts and rings but not so much where I'd think "this thing can barely be heard. To me, though hardly an expert -- sounds like hardware.


Posted by: aadadams

Quote:
Originally posted by LarryH
I'm not sure that these problems are completely software-related. If they were, it wouldn't explain the people who have the phone and don't have problems with the volume.



I would say that hearing is subjective. People with better hearing do not have problems. Some people with the problems hearing on the phones examined multiple phones and found the same hearing problems on as many as five units. The common factor in these cases was the individuals hearing.


Posted by: Holishi

Quote:
Originally posted by aadadams
I would say that hearing is subjective. People with better hearing do not have problems. Some people with the problems hearing on the phones examined multiple phones and found the same hearing problems on as many as five units. The common factor in these cases was the individuals hearing.


yeah, hearing may be subjective, but when a large population of people are complaining about mpx220's volume, it's actually an issue rather than a subjective comment.


Posted by: aadadams

Quote:
Originally posted by Holishi
yeah, hearing may be subjective, but when a large population of people are complaining about mpx220's volume, it's actually an issue rather than a subjective comment.


I am not dismissing this as an issue. I have had louder phones for sure. My comment was to indicate that this is not a series of isolated incidents with a set of bad phones, but a wide spread issue that affects all units even mine which can can hear just fine on.


Posted by: mar2k

I jokingly said in a post a while back that Cingular must be using Best Buy as a test market for the MPx220 too see what problems there were with the phone before it got into the corporate stores, maybe this wasn't too far off the mark.......!?!

I will say this - I have been in 4 different Best Buy stores in the last week and there is definitely a "buzz" around the Mpx220. People are always asking the reps about it, looking at it, playing with it, showing it to the other people they are with. Someone had put the Shrek 2 trailer on one of them at one store and people were ooing and ahhing over it. If Motorola could just get the hardware end right, MS Smartphone could really take off I think. I thought Motorola sold phones, the Mpx220 seems to be everything else but a great PHONE it is not (not yet anyway).


Posted by: PPCMD

I returned mine and I will be waiting for the formal launch of the MPX220 on Cingular. This way they will have worked out the bugs, the support will be there from the Cingular techs as well. The MPX220 worked well as a pda, and as a phone except for the volume. This can be seen in the difference in the volume between my V710 vs the MPX220. I will give it a few weeks and then jump back in. I just could't be locked into a new contract and risk paying BB and Cingular to break out.


Posted by: dmorand

Wirelessly posted (NokiaN-GageQD/2.0 (4.00) SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

Quote:
Originally posted by mar2k
I jokingly said in a post a while back that Cingular must be using Best Buy as a test market for the MPx220 too see what problems there were with the phone before it got into the corporate stores, maybe this wasn't too far off the mark.......!?!

I will say this - I have been in 4 different Best Buy stores in the last week and there is definitely a "buzz" around the Mpx220. People are always asking the reps about it, looking at it, playing with it, showing it to the other people they are with. Someone had put the Shrek 2 trailer on one of them at one store and people were ooing and ahhing over it. If Motorola could just get the hardware end right, MS Smartphone could really take off I think. I thought Motorola sold phones, the Mpx220 seems to be everything else but a great PHONE it is not (not yet anyway).


What is the overall quality of this phone besides the obvious flaws. How is the internet explorer? How fast is the os compared to symbian? Will current owners be able to get theirs updated when the volume fix comes out?


Posted by: dmorand

Wirelessly posted (NokiaN-GageQD/2.0 (4.00) SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

Quote:
Originally posted by mar2k
I jokingly said in a post a while back that Cingular must be using Best Buy as a test market for the MPx220 too see what problems there were with the phone before it got into the corporate stores, maybe this wasn't too far off the mark.......!?!

I will say this - I have been in 4 different Best Buy stores in the last week and there is definitely a "buzz" around the Mpx220. People are always asking the reps about it, looking at it, playing with it, showing it to the other people they are with. Someone had put the Shrek 2 trailer on one of them at one store and people were ooing and ahhing over it. If Motorola could just get the hardware end right, MS Smartphone could really take off I think. I thought Motorola sold phones, the Mpx220 seems to be everything else but a great PHONE it is not (not yet anyway).


What is the overall quality of this phone besides the obvious flaws. How is the internet explorer? How fast is the os compared to symbian? Will current owners be able to get theirs updated when the volume fix comes out?


Posted by: dmorand

Wirelessly posted (NokiaN-GageQD/2.0 (4.00) SymbianOS/6.1 Series60/1.2 Profile/MIDP-1.0 Configuration/CLDC-1.0)

Quote:
Originally posted by mar2k
I jokingly said in a post a while back that Cingular must be using Best Buy as a test market for the MPx220 too see what problems there were with the phone before it got into the corporate stores, maybe this wasn't too far off the mark.......!?!

I will say this - I have been in 4 different Best Buy stores in the last week and there is definitely a "buzz" around the Mpx220. People are always asking the reps about it, looking at it, playing with it, showing it to the other people they are with. Someone had put the Shrek 2 trailer on one of them at one store and people were ooing and ahhing over it. If Motorola could just get the hardware end right, MS Smartphone could really take off I think. I thought Motorola sold phones, the Mpx220 seems to be everything else but a great PHONE it is not (not yet anyway).


What is the overall quality of this phone besides the obvious flaws. How is the internet explorer? How fast is the os compared to symbian? Will current owners be able to get theirs updated when the volume fix comes out?


Posted by: bull_paqqy

dmorand,

the bulid was quite nice, no squeeks or rattles. And for once Cingular put all the accessories in the box. data cable, Software and all.

When you get this phone, CHECK IT OUT AT THE STORE.

good luck



Posted by: PPCMD

I felt the build quality was just fine it was only the volume that bothered me.


Posted by: pdazealot

I've seen a lot of postings on this, but I can say that it is intermittent apparently, as some have this issue, others dont. I don't have to hold it in a certain way against my head either, as it sounds great no matter what. Sorry for those that have issues, but I don't.


Posted by: aychseven

i seem to have the opposite problem. i can hear the phone just fine. heard it ring from across the house just the other day in fact. not really softer than my T616. and the earpiece volume is fine too. just have to hold it the right way. But i have had people complain about my voice sounding softer than usual when i'm using the phone. perhaps there will be a firmware update to address the mic volume in the future. i got this phone a best buy a few weeks ago btw.


Posted by: Xenious

Yep and there is a "sweet spot" for the microphone as well. If you look on the bottom right side you will see the mic hole. Depending on how you position this it can make a difference.
-jim


Posted by: Beowulfpkr



This phone has issues, but its only that horrible camera, and WMP10 would be nice. There's also some minor issues on shutdown on some phones. This volume thing is out of hand.

1. The volume in normal mode could be louder, but I have not had a big problem with it under normal indoor conditions.

2. For those of you who actually own the mpx220.

Put the phone in OUTDOOR MODE this more than doubles the volume on my MPX220 and this mode had plenty of volume.

I love the phone, but Best Buy refused to honor my Cingular upgrade eligibility, so I will return it just before the 30 days to BB and get it from Cingular. I hope they have the camera fixed by then....


Posted by: Xenious

What does outdoor mode double the volume of? The ring? The in-call volume? The microphone?


Posted by: Beowulfpkr

It makes everything louder, but I'm not sure if it has an effect on the Mic; people have not had a problem hearing me.


Posted by: RichardL890

Heh, well, if you want to fix it the ghetto way, just turn on speakerphone and put the phone to your ear like you normally would (speakerphone facing other way). It's not so loud that others can hear (at the right setting) and plenty loud enough to break your ear drums.


Posted by: miZzgirl

RichardL890: are you from Seattle?


Posted by: RichardL890

No I'm from NYC


Posted by: TLCC

Yeah no problem hearing, volume is fine in outdoor profile. My problem is the mic. I just have to talk closer the the mic hole to be heard clearer. Had the smae problem with my Treo and Samsung D415.


Posted by: PPCMD

I wish I had heard about the outdoor profile earlier. Still I will just wait for Cingular to launch it in a couple of weeks. I felt the MPX220 was excellent for my needs overall it was just the volume.


Posted by: vcolangelo

Here's another MPX220 needed fix.

Can't believe that Moto left off the ability to link their new phone to Bluetooth handsfree car kits. I was already to buy, but if I can't use it with my existing Ericsson HCB-30 or my built-in Acura Bluetooth handsfree units, what good is it?

My 2 year old Nokia 3650 and 6310 phones work just fine with non-Nokia branded Bluetooth car kits and I will not buy a new phone that doesn't conform to the Bluetooth world standard.


Posted by: PPCMD

Is it Moto who has crippled the BT profiles or Cingular. Verizon has turned off all but the headset and HFK (moto version) profiles in the V710 and that profile doesn't include built in HFK like Acura and BMW. They just don't want users beaming info when they could use the MMS features.



Posted by: LarryH

To the best of my extremely limited knowledge it is neither Moto or Cingular. It is Microsoft.

My SE BT phones all work famously with BT, supporting the full handsfree and headset profiles, voice-dialing through BT, etc.

On my iMate PPC (WindowsMobile, as well) you can basically just connect and disconnect and talk via BT.

Some manufacturers are using 3rd party drivers to enhance MS's limitations in this area. Obviously MOTO is not.


Posted by: Yossarian

Quote:
Originally posted by vcolangelo


Can't believe that Moto left off the ability to link their new phone to Bluetooth handsfree car kits.


I have the Parrot bluetooth installed car handsfree kit and my phone works with it perfectly, except that I can't use the bluetooth kit to voice dial.

On my other phones, I could just push a button on the dash for a couple of seconds and then the car speakers would say "Speak a voice command" or whatever. On the mpx220, you have to push the volume up key for a second or two and then speak into the phone.

While I agree that this is stupid, in practice it doesn't work out very differently, as the mpx220 mic is sensitive enough that you can just hold the phone in your lap or even on the seat next to you and speak your commands.

Still have to take it out of your pocket, which I don't mind now because I like to look at it but will be annoying soon.

BTW, the redial, answer and hangup functions on the bluetooth car kit still work fine, just not the voice dial activation.


Posted by: LarryH

Yossarian -- which Parrot do you have. I see on Expansys that there are many.


Posted by: chadius117

Quote:
Originally posted by vcolangelo
Here's another MPX220 needed fix.

Can't believe that Moto left off the ability to link their new phone to Bluetooth handsfree car kits. I was already to buy, but if I can't use it with my existing Ericsson HCB-30 or my built-in Acura Bluetooth handsfree units, what good is it?

I have the HCB-30 and the MPX220 works perfectly with it (with the exception of voice dial, as noted). Paired immediately with no problems.


Posted by: sarth

Bestbuy has the MPx-220 and they are aware of the audio problem, but they told me their phones are all fixed ....I wonder, why does BestBuy have the phone for sale (and eagerly too) when Cingular dealers (not AT & T, however) pulled it without any word of when these phones will be available...

Any thoughts? Or just stay away for a few months?

(I almost bought the V600 too)


Posted by: PPCMD

Its called the blame game. Cingular can hold off until the FW is fixed and let BB get all the flack for selling it so buggy and this way Cingular is free and clear.

Either way I returned mine 2 days after I got it last month and have been waiting for its formal and supported launch by Cingular so I can dump VZW on their butts.


Posted by: slocko

my mpx220 works with parrot and acura handsfreelink with no problems, except no voice dial. The voice dial is a BT issue with the MS stack.

i have both, parrot in one car and hansfreelink in the other.


Posted by: slocko

How do you redial with the parrot? Hold the green button down for a few seconds?

Quote:
Originally posted by Yossarian

BTW, the redial, answer and hangup functions on the bluetooth car kit still work fine, just not the voice dial activation.





vBulletin Copyright ©2000 - 2008, Jelsoft Enterprises Limited.
vB Easy Archive Final ©2000 - 2008 - Created by Stefan "Xenon" Kaeser