vB Easy Archive - Major memory problem on 650

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Major memory problem on 650 - palm one has this to say
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Posted by: ideawizard

over at treo central major memory problem on 650...thread tells what it is and what palm one director of development has to say

http://discussion.treocentral.com/s...63&page=3&pp=20

Posted by: ideawizard

oops link is at end of thread rather than beginning

Posted by: JwY

well at least this is discovered before the gsm model is out
right now they have a lot of time to check everything

Posted by: beelzebueb

any hope they change the memory for the gsm model?

P1 does not have a reputation for quick reactions ...

Posted by: JwY

Quote:

Originally posted by beelzebueb
any hope they change the memory for the gsm model?

P1 does not have a reputation for quick reactions ...

very very very unlikely

Posted by: thujaplicata

Picked up the 650 yesterday morning to have a shot at it and see what it was like....beautiful screen, some nice programs, but felt kind of flimsy.....this is not really a problem as you're lucky to find anything built sturdy these days.....decided to load epocrates in the unit and holy crap!!!! where did the memory go? Epocrates is one of those nice programs that wont run from a SD card......Not even 5 hours later...the phone is boxed up and waiting for a return kit to arrive......shame on P1....where in the development of this product did they this that this configuration was a good idea? Why not add a small LI-ion battery(watch battery) like most everyone else does? Just an idea.......
I hope P1 gets this right for GSM at least it wont be a total failure....if not I could see this opening a big hole for MS....

Posted by: ideawizard

Member

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Join Date: Oct 2004

Posts: 17

Here is the latest I got from Dir of Dev. from Palm:

Yes, we are looking into this carefully right now, thanks!

Sent: Fri 11/19/2004 2:39 PM
To: Peter xxxx
Subject: Re: Some people-based gentle suggestions on dealing with memory problem on Treo 650

Thank you. I appreciate your prompt reply Peter.

We all want to support Palm 1 in anyway we can.

Are some decision-makers looking into a solution?

What remedy can treo 650 owners expect, what will it entail,
and when can they count on it?

Respectfully,

XXXXXX

and while I appreciate the reply, it is the stock political answer...no commitment.

While I will give them the mature professional time to fix this...I don't think it matters who is right on a technical basis. The percieved value of the customer
is what matters. A good or bad buzz can make or break a product, expecially when some high visability reviewers get ahold of it a put on their spin. If palm is not pre-emptive in fixing this, and the customers feel listened to, then others will hold off,
think twice, delay, feel vaugely unsafe, and change their mind about purchase they were about to make with gusto. many will look elsewhere.(Treo/PDA2K) this is an emotional sale. Palm is not selling a phone. They are selling little kid gadget excitement with a business excuse- with a dash of safety and trust. And when that is damaged. People may not remember it, but they will always feel it.

Just look at these threads...its not about the facts, its about the feelings behind the facts - pesonal interpretation of percieved value.

the marketing people can point to their sweet spot, and the tech people can point to
their non volitile flash memory and they will get to be right...but unless they do the right thing and quickly ...the people wont care.

The percieved value of the customer is the bottom line.

iZ

Posted by: ideawizard

Here is the latest I just Recieved from Palm 1 Dir of Dev. and I am impressed by this response...it was also CCd to several palm execs...I now believe they are seriously considering making this right...now lets give them a chance.
iZ

from Peter XXXX

I want you to know we are not ignoring this. Our team is looking into this and we need to make sure we have our facts straight as a team prior to making informal or formal responses that may confuse the issues. I have been in heavy email threads internally on this topic over the last 24 hrs and the community of users is indeed important.

Please give us the benefit of the doubt for several days while we evaluate the situation. We do care and I hope our engagement in a dialogue with you is a sign of our commitment to overall product quality.

Cheers,

Peter

?
From: XXX
Sent: Sat 11/20/2004 8:42 AM
To: Peter xxx
Subject: Re: Some people-based gentle suggestions on dealing with memory problem on Treo 650

>
> Peter, while I appreciate the reply, it is the stock political answer...no
> commitment.
>
>
> While your loyal customers will give Palm the mature professional time to fix
> this...I don't think it matters who is right on a technical basis. The
> perceived value of the customer is what matters. A good or bad buzz can make
> or break a product, especially when some high visibility reviewers get a hold
> of it a put on their spin. If palm is not pre-emptive in fixing this, and the
> customers feel listened to, then others will hold off, think twice, delay,
> feel vaguely unsafe, and change their mind about purchase they were about to
> make with gusto. Many will look elsewhere.(Treo/PDA2K) this is an emotional
> sale. Palm is not selling a phone. They are selling little kid gadget
> excitement with a business excuse- and a dash of safety and trust. And when
> that is damaged. People may not remember it, but they will always feel it.
>
> Just look at these threads...its not about the facts, its about the feelings
> behind the facts - personal interpretation of perceived value.
>
> The marketing people can point to their sweet spot, and the tech people can
> point to
> their nonvolatile flash memory - and they will get to be right...but unless
> they do the right thing and quickly
> ...the people wont care.
>
> The perceived value of the customer is the bottom line.
>
> Respectfully,
>
> iZ

Posted by: matzentosh

Quote:

Originally posted by thujaplicata
Picked up the 650 yesterday morning to have a shot at it and see what it was like....beautiful screen, some nice programs, but felt kind of flimsy.....this is not really a problem as you're lucky to find anything built sturdy these days.....decided to load epocrates in the unit and holy crap!!!! where did the memory go? Epocrates is one of those nice programs that wont run from a SD card......Not even 5 hours later...the phone is boxed up and waiting for a return kit to arrive......shame on P1....where in the development of this product did they this that this configuration was a good idea? Why not add a small LI-ion battery(watch battery) like most everyone else does? Just an idea.......
I hope P1 gets this right for GSM at least it wont be a total failure....if not I could see this opening a big hole for MS....

I have a Treo 600, not the 650, but Epocrates runs fine for me. I wonder if there was something else wrong with your phone, or did you have many extra programs loaded in addition to the standards?

Posted by: JwY

Quote:

Originally posted by matzentosh
I have a Treo 600, not the 650, but Epocrates runs fine for me. I wonder if there was something else wrong with your phone, or did you have many extra programs loaded in addition to the standards?

the 650 has a different memory management that's very different from the 600

Posted by: wolwol

Quote:

treo 650 has non-volatile memory, its good that you won't lose anything if your battery is flat BUT apparently it has a different memory management, your usual 2-3mb contacts on treo 600 would be bloated up to 12-15mb on the treo 650

HUGE DEALBREAKER
argh

Posted by: skagen

Dumb move on Palm part. This thing coming out in 2004/2005 should have lie 128MB of RAM on board. 32MB is a joke. I dont know why companies try to save money in dumb places.

Posted by: wshwe

This issue clearly indicates a lack of attention to detail and inadequate testing. Heads should roll at P1, but a few months from now P1 will pretend this never happened.

Posted by: letsgoflyers81

This is something so big I can't believe it fell through the cracks. Even if the Treo 650 had 64 or even 128mb of RAM, this problem could cause it to run out of memory before it should. They better do something about this quickly.

Posted by: thujaplicata

Guess I should have clarified that when I put Epocrates on the 650 the amount of memory it took uo was more than twice as much as on the 600.....I think when it was all said and done I had 9mb of memory left....I still think that they can learn alot from PPC's as alot of them have an internal battery to keep memory safe when switching batteries....if decides to fix this problem I'll go back to the treo, but I really have my doubts

Posted by: DFWWatcher

Quote:

Originally posted by thujaplicata
Guess I should have clarified that when I put Epocrates on the 650 the amount of memory it took uo was more than twice as much as on the 600.....I think when it was all said and done I had 9mb of memory left....I still think that they can learn alot from PPC's as alot of them have an internal battery to keep memory safe when switching batteries....if decides to fix this problem I'll go back to the treo, but I really have my doubts

I actually think that the Palm is way ahead of the PPCs on this issue. The approach for the 650 is much better than the one for the 600 and most PPCs out there. And I think they were a little giddy about the things that were possible because of it.

Application's written to take advantage of it will have PC like capabilities.

What they didn't take into account were all of the old apps that their users had come to rely on.

The same thing happened with the advent of windows. Although it was supposed to run DOS apps in reality it ran very few and was a comparative memory hog.

Palm forgot the primary lesson of OS "advances" they almost always need more memory, especially if they are running old apps not optimised for it. And to be honest I don't think the app developers would tell them because it's a chance for them to sell new apps. Since the advent of Windows it's a software tradition.

All that said they should have provided more memory to tide over there existing users. However, I'll probably buy a 650 anyway. I currently don't have a palm PDA so I will be building my software portfolio from scratch. And I will pay clos attention to see if it can run from the SD card