vB Easy Archive - trouble with 7280 desktop manager/software upgrade

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trouble with 7280 desktop manager/software upgrade
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Posted by: q2das

I just recently received a 7280 from work and I was trying to install the software upgrade so I downloaded it from the Rogers website after installing the software off the CD. It installs fine no problem....but when i open up the program (desktop manager) and plug in my BB a message pops up saying "Handheld Tools RimDeviceManager has encountered a problem and needs to close we are sorry for the inconvenience". Its one those stupid windows pop-ups that ask if you want to send them a report or not. It happens everytime!....I've uninstalling and re-installing many times....I've tried it on numerous different computers same thing.....any ideas?

Posted by: Lostinspace

You're probably running WinXP SP2

Install DM -> choose not to launch (doesn't really matter if you do), just file/exit if it's running.

start->run->cmd
c:\windows\system32

regsvr32 atl.dll
--

Try that first I'll let you know what to do if that doesn't work

Posted by: q2das

yes I am running Windows XP SP2...I just tried what you said it gave me a message that said "DllRegisterServer in atl.dll succeeded" after click OK....I tried running DM....but getting the same problem.

Posted by: q2das

well now that I found a non Windows XP SP2 computer my original proplem has seemed to dissapear....but now I have encountered a new one. When I plug in the data cable the DM recognizes it without issue and it says its connected....so then I open the Application Loader and it when it gets to the point where it is suppose to connect to the device...it just says "connecting" and nothing happens....any ideas??....I just want the new updated software so I can use HTML lol.

Posted by: Lostinspace

Install DM + Install HH code (BB o/s) select option not to launch DM perform the following. It will solve both problems
--

start>run
cmd
c:\windows\system32
regsvr32 atl.dll
--
**This is copied from RIM KB-03297** knowledge base article
goto www.blackberry.com > under popular links click on Technical Knowledge Center > search for "0 <- zero 3297 (that's 03297)

Click Start > Programs > Accessories > Command Prompt.
At the command prompt, type the following:
cd c:\program files\common files\research in motion\usb drivers

Press ENTER.
At the command prompt, type the following:
bbdevmgr.exe /regserver

Press ENTER.
At the command prompt, type the following:
regsvr32 bbdevmgrps.dll

Press ENTER.
At the command prompt, type the following:
cd c:\program files\common files\research in motion\rimdevicemanager

Press ENTER.
At the command prompt, type the following:
regsvr32 rimdevicemanagerps.dll

At the command prompt, type the following:
exit
-----------
Launch DM, it should work now, let me know if you're still having problems.

Posted by: q2das

thanks for your help buddy....I just got it to install this morning and its working just fine....I appreciate your help and thanks for your time.

Posted by: Lostinspace

No prob. Enjoy!