vB Easy Archive - BES Question: Redirecting eMail

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BES Question: Redirecting eMail
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Posted by: Quake97

This may be more of an Outlook email question, but hopefully someone can answer this for me. I'm currently redirecting my email to a hosted BES server, not in my company. I have all of my corporate email set to redirect to the hosted server via a rule in Outlook. The only problem I have with that solution is that I don't know who's on the email originally. The emails I get on the hosted BES server just have my email address on the To: line. IS there any way to have Outlook redirect my email so that it comes to me with the actual To: line entries? Any help will be appreciated. Thanks!

Joe

Posted by: martin_j001

I use a similar setup to have my work email redirected to my bb. I have a rule in Outlook set up so that any incoming mail is redirected to the other email address. I always get the message as if it were from the person that sent it though. My rule (in Outlook 2003, Tools-->Rules and Alerts) states:
Apply this rule after the message arrives
Where my name is in the To or Cc box
Redirect it to (myemailaddy)

Is it possible you have your set up for forwarding and not actual redirection, or are you using Desktop Redirector?

Posted by: Quake97

I thought about doing forward instead, but then I'd need to edit the message to put the original people back in. That's too much of a hassle.

Joe

Posted by: cfjacksn

You should follow the documention exactly as stated for setting up Outlook on your workstation. Truthfully, the way I see it, if you are using a hosted BES (Mailstreet, for example) you really don't have to have anything running on your computer to have mail pushed to your BB. It's done on the server side. Now, if you're talking about third-party email, say like from a POP3 client, then the ideal way to set it up is to have it forwarded from the server side to your BES account. Here's the way I have mine setup:

I have both a Mailstreet Exchange account, and a Unix account at work which is accessbile via any POP3 client. So, I set up my Microsoft Outlook software to access only my Mailstreet account FIRST. Once that is working, you're supposed to install all your desktop software so that it recognizes your Microsoft Exchange Server email account and synchronizes with your "Mailbox - My Name Here" Outlook Data File. This is essential. Your email should be delivered to your Exchange Mailbox NOT your Personal Folders. At this point, if you have any options on your other accounts, you should set them to forward ALL mail to your BES account. This way, the original sender is shown and you can have the tech people set up your BES account to reflect the "reply-to" address you want. (e.g. POP3 account rather than the BES account)

After that, you can use Desktop Manager's redirector settings to only have certain folders redirected. I get a lot of LISTSERV notifications and alerts from several anti-virus software companies, but I don't need to see those on my BB, only on the desktop. To prevent this, I set up Desktop Manager's Redirector Settings to only redirect select folders in the Advanced tab. I hope this helps. Work with your BES' tech support to get things set up exactly the way YOU want it. There is no reason you should see yourself as a sender and since you DO have a BES account, you do NOT need to "Forward" mail to your BES account. Desktop Forwarding is only for those who do not have a BES and choose to go that route. YOU don't have to.

Hope this helps,

cfjacksn

Posted by: cfjacksn

I may not have made myself very clear as far as my POP3 account. Understand, my Microsoft Outlook only has ONE account on it, and that's my BES (Mailstreet account) No other account is listed. Then, I went to my web mail or online access of my Unix account and chose "Forwarding". Most email accounts that are also available online, provide a mechanism to have your mail forwarded automatically. (they also provide the option of keeping a copy of your forwarded mail; that choice is up to you) Once you have forwarding setup, any mail sent to your POP3 account will be forwarded to your BES, at which point it gets pushed to your BB. Hence, no desktop software really needs to be running. I know Outlook does not need to be running because the rules you have in Outlook are synched to the rules you have in your BES. I'm really not sure that Desktop Manager needs to be running, as I was once told by a Mailstreet support guy that nothing needed to be running on my desktop. I would welcome any clarification on this point from anyone that has something to add on this topic. I hope I made myself clearer this time.

cfjacksn

Posted by: Quake97

I don't believe what you are saying works in a corporate environment. I don't have any way to change my address in Exchange, so I need a rule to forward my email. I understand your forwarding idea, but that would only apply to online accounts, not corporate Exchange. Unless you're IT department doesn't care to change your user in AD.

Joe

Posted by: cfjacksn

You know your situation best. I'm a Lotus Notes administrator and also one of the Active Directory administrators for my department, but I don't know anything about administrating an Exchange account. I HAVE had users ask me if it were possible to simply set their account to forward all mail to another account, and I've been happy to do so. We don't have a policy that says an employee should use a departmental account over a University-Wide account. With the University-Wide account (UNIX) we are given the right to forward our email by going to the online control site and setting it there. With Notes, I can set the forwarding using the Administrator's control panel. Perhaps if you asked.....

You can also try polling your email account through BWC and sending it to your BB. I'm sure you can find a better way. Perhaps other posters have found a solution that will work for your precise situation. Sorry I couldn't be of more helpful.

cfjacksn