vB Easy Archive - How Do I Complain To Vodaphone ???????

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How Do I Complain To Vodaphone ???????
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Posted by: geofire17814

HELLO ME AGAIN WANT TO COMPLAIN ABOUT BEING LIED TO ON THE PHONE BY 2 VODAPHONE MEMBERS OF STAFF I KNOW THERE CALL ARE RECOREDED. WHAT WOULD BE THE BEST WAY TO COMPLAIN ?? HAVE THEY GOT AN EMAIL ADDRESS ?? HAS ANYONE COMPLAINED TO VODAPHONE BEFORE ?? HOW DID THEY HANDLE YOUR COMPLAINT ?? PLEASE HELP ME MANY THANKS PAUL.

Posted by: Junglizt1210

Firstly, turn ff your caps lock,....

secondly, spell Vodafone correctly.... thx, i annoys me to see people spelling it with a "ph"

Right, the next best way is to take yoru stuff, e.g. bills contracts, reciepts, etc.... into a Vodafone shop and run them through the situation. Do NOT shout at them, people are there to help, and it is not the person in the shop's fault that you got crap CS. He or she will understand. Trust me, CS over the phone can be a nightmare.

Posted by: mavericke

Quote:

Originally posted by geofire17814
HELLO ME AGAIN WANT TO COMPLAIN ABOUT BEING LIED TO ON THE PHONE BY 2 VODAPHONE MEMBERS OF STAFF I KNOW THERE CALL ARE RECOREDED. WHAT WOULD BE THE BEST WAY TO COMPLAIN ?? HAVE THEY GOT AN EMAIL ADDRESS ?? HAS ANYONE COMPLAINED TO VODAPHONE BEFORE ?? HOW DID THEY HANDLE YOUR COMPLAINT ?? PLEASE HELP ME MANY THANKS PAUL.

I have numerous complains about vodafone last year when I sign up a Sharp GX20 with them. I would call Customer Service every single day but most of them would not listen to me. Eventually I met one CS advisor who was good at her work and solved my problems. You can send your complains to Ofcom too if you want to. I told the CS advisor who correctly solved my problems that I would be filing a complain to Ofcom or Watchdog if they don't solve my case. In that sense I got my problem solved.

p/s: Sometimes Vodafone customer service officers would just want to agree with all the customer had to say just to brush off the customer.