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Desktop Software Error

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Posted by: DarrenGuy

So I am having a few issues with my desktop software and my PIM sync. Any thoughts guys? I have done a clean removal and re-install of the software as per the RIM knowledge base. Where the problem seems to first show up is after I set up my PIM and hit syncronize now, the desktop software suddenly shuts down no error message. Once I re-cradle the device I get a "encountered a problem, and needs to close" Thats the technical info from the report.



<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="DesktopMgr.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Act3Install.exe" SIZE="629694" CHECKSUM="0x5E904385" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:53:04" UPTO_LINK_DATE="08/30/2003 09:53:04" />
<MATCHING_FILE NAME="Act3Installres.dll" SIZE="16384" CHECKSUM="0x69E0C792" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:53:10" UPTO_LINK_DATE="08/30/2003 09:53:10" />
<MATCHING_FILE NAME="backuprestore.dll" SIZE="311410" CHECKSUM="0x73E38123" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30" FILE_DESCRIPTION="Backup and Restore Desktop Extension" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="Desktop Tools for RIM Handhelds" FILE_VERSION="4.0.0.30" ORIGINAL_FILENAME="BackupRestore.dll" INTERNAL_NAME="BackupRestore" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:48:16" UPTO_LINK_DATE="10/28/2004 17:48:16" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="DesktopMgr.exe" SIZE="860254" CHECKSUM="0xE86F21A6" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30" FILE_DESCRIPTION="Handheld Tools Desktop Manager" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="Desktop Tools for RIM Handhelds" FILE_VERSION="4.0.0.30" ORIGINAL_FILENAME="DesktopMgr.dll" INTERNAL_NAME="DesktopMgr" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:52:12" UPTO_LINK_DATE="10/28/2004 17:52:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="DeviceOptions.dll" SIZE="176242" CHECKSUM="0x1EC5F824" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30" FILE_DESCRIPTION="Device Options Management Extension" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="Desktop Tools for RIM Handhelds" FILE_VERSION="4.0.0.30" ORIGINAL_FILENAME="DeviceOptions.dll" INTERNAL_NAME="DeviceOptions" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:51:11" UPTO_LINK_DATE="10/28/2004 17:51:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="DSSetupInstall.exe" SIZE="330238" CHECKSUM="0x37A04F79" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:42:48" UPTO_LINK_DATE="08/30/2003 09:42:48" />
<MATCHING_FILE NAME="DSSetupInstallres.dll" SIZE="16384" CHECKSUM="0x2C24A695" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:42:36" UPTO_LINK_DATE="08/30/2003 09:42:36" />
<MATCHING_FILE NAME="gwiseInstall.exe" SIZE="572727" CHECKSUM="0x554E4385" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:50:31" UPTO_LINK_DATE="08/30/2003 09:50:31" />
<MATCHING_FILE NAME="gwiseInstallres.dll" SIZE="16384" CHECKSUM="0x47BEA692" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:50:38" UPTO_LINK_DATE="08/30/2003 09:50:38" />
<MATCHING_FILE NAME="Ilchoose.dll" SIZE="212992" CHECKSUM="0x7F64F57C" BIN_FILE_VERSION="4.0.0.56473" BIN_PRODUCT_VERSION="4.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Synchronization Module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build 1039513.82_17)" ORIGINAL_FILENAME="ILCHOOSE.DLL" INTERNAL_NAME="Chooser" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.56473" UPTO_BIN_PRODUCT_VERSION="4.0.0.56473" LINK_DATE="08/30/2003 09:27:21" UPTO_LINK_DATE="08/30/2003 09:27:21" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ilcoreres.dll" SIZE="229376" CHECKSUM="0x2B4DF62E" BIN_FILE_VERSION="4.0.0.999" BIN_PRODUCT_VERSION="4.0.0.999" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Synchronization Module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build Unknown)" ORIGINAL_FILENAME="ILCORERES.DLL" INTERNAL_NAME="ILCORERES" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.999" UPTO_BIN_PRODUCT_VERSION="4.0.0.999" LINK_DATE="08/30/2003 09:32:48" UPTO_LINK_DATE="08/30/2003 09:32:48" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ilsync.dll" SIZE="1228800" CHECKSUM="0xE9A60E6C" BIN_FILE_VERSION="5.1.0.56473" BIN_PRODUCT_VERSION="5.1.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Synchronization Module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="5.1.0.(Build 1039513.82_17)" ORIGINAL_FILENAME="ILSYNC.DLL" INTERNAL_NAME="XLATE" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.56473" UPTO_BIN_PRODUCT_VERSION="5.1.0.56473" LINK_DATE="08/30/2003 09:30:58" UPTO_LINK_DATE="08/30/2003 09:30:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Iltif32.dll" SIZE="634880" CHECKSUM="0xE6F2F781" BIN_FILE_VERSION="4.0.0.56473" BIN_PRODUCT_VERSION="4.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Synchronization Module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build 1039513.82_17)" ORIGINAL_FILENAME="ILTIF.DLL" INTERNAL_NAME="ILTIF2" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.56473" UPTO_BIN_PRODUCT_VERSION="4.0.0.56473" LINK_DATE="08/30/2003 09:29:04" UPTO_LINK_DATE="08/30/2003 09:29:04" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ilx32.dll" SIZE="278528" CHECKSUM="0x12B48E03" BIN_FILE_VERSION="4.0.0.56473" BIN_PRODUCT_VERSION="4.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Synchronization Module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build 1039513.301)" ORIGINAL_FILENAME="ILX32.DLL" INTERNAL_NAME="ILX_V3" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.56473" UPTO_BIN_PRODUCT_VERSION="4.0.0.56473" LINK_DATE="12/18/2003 10:37:57" UPTO_LINK_DATE="12/18/2003 10:37:57" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ilxact3res.dll" SIZE="24576" CHECKSUM="0xB8C4407A" BIN_FILE_VERSION="1.0.1.56473" BIN_PRODUCT_VERSION="1.0.1.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="IntelliSync Translator Resources for ACT! 3" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="1.0.2.(Build 1039513.82_17)" ORIGINAL_FILENAME="ILXACTres.dll" INTERNAL_NAME="ILXACT3" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.56473" UPTO_BIN_PRODUCT_VERSION="1.0.1.56473" LINK_DATE="08/30/2003 09:52:32" UPTO_LINK_DATE="08/30/2003 09:52:32" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ilxgwiseres.dll" SIZE="24576" CHECKSUM="0xAE869218" BIN_FILE_VERSION="4.0.0.56473" BIN_PRODUCT_VERSION="4.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Translator for GroupWise" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build 1039513.82_17)" ORIGINAL_FILENAME="ILXGWISERES.DLL" INTERNAL_NAME="ILXGWISE" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.56473" UPTO_BIN_PRODUCT_VERSION="4.0.0.56473" LINK_DATE="08/30/2003 09:50:04" UPTO_LINK_DATE="08/30/2003 09:50:04" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ilxolkres.dll" SIZE="53248" CHECKSUM="0x1B367D8E" BIN_FILE_VERSION="1.1.0.56473" BIN_PRODUCT_VERSION="1.1.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Translator for Microsoft Outlook" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="1.1.0.(Build 1039513.301)" ORIGINAL_FILENAME="ILXOLKRES.DLL" INTERNAL_NAME="ILXOLK2" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.1.0.56473" UPTO_BIN_PRODUCT_VERSION="1.1.0.56473" LINK_DATE="12/02/2003 13:30:13" UPTO_LINK_DATE="12/02/2003 13:30:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ilxolk_aux.dll" SIZE="143360" CHECKSUM="0xF3EAD5E4" BIN_FILE_VERSION="1.0.0.56473" BIN_PRODUCT_VERSION="1.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="AUX DLL for Microsoft Outlook 98 translator" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="1.0.0.(Build 1039513.301)" ORIGINAL_FILENAME="ILXOLK_AUX.DLL" INTERNAL_NAME="OLKAUX" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.56473" UPTO_BIN_PRODUCT_VERSION="1.0.0.56473" LINK_DATE="12/18/2003 10:43:56" UPTO_LINK_DATE="12/18/2003 10:43:56" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ilxspl32res.dll" SIZE="32768" CHECKSUM="0x52106E49" BIN_FILE_VERSION="1.0.1.56473" BIN_PRODUCT_VERSION="1.0.1.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="IntelliSync Translator Resources for Schedule Plus" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="1.0.2.(Build 1039513.82_17)" ORIGINAL_FILENAME="Ilxspl32res.dll" INTERNAL_NAME="ILXSPL2" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.56473" UPTO_BIN_PRODUCT_VERSION="1.0.1.56473" LINK_DATE="08/30/2003 09:48:19" UPTO_LINK_DATE="08/30/2003 09:48:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="LN5Install.exe" SIZE="2313856" CHECKSUM="0x3845BE6C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/10/2003 20:35:16" UPTO_LINK_DATE="12/10/2003 20:35:16" />
<MATCHING_FILE NAME="LN5Installres.dll" SIZE="16384" CHECKSUM="0xB1163AA4" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/10/2003 20:35:18" UPTO_LINK_DATE="12/10/2003 20:35:18" />
<MATCHING_FILE NAME="LNotes4XInstallres.dll" SIZE="16384" CHECKSUM="0x89E0C792" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:05:54" UPTO_LINK_DATE="08/30/2003 10:05:54" />
<MATCHING_FILE NAME="LoaderLauncher.dll" SIZE="548980" CHECKSUM="0x5F258490" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30 (Release build by unknown)" FILE_DESCRIPTION="Loader Tool Desktop Extension" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="Desktop Tools for RIM Handhelds" FILE_VERSION="4.0.0.30 (Release build by unknown)" ORIGINAL_FILENAME="LoaderLauncher.dll" INTERNAL_NAME="LoaderLauncher" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:51:25" UPTO_LINK_DATE="10/28/2004 17:51:25" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Lotus4xInstall.exe" SIZE="2817846" CHECKSUM="0x98DE4386" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:05:52" UPTO_LINK_DATE="08/30/2003 10:05:52" />
<MATCHING_FILE NAME="mimepp_core.dll" SIZE="172032" CHECKSUM="0xEAC46368" BIN_FILE_VERSION="1.3.4.0" BIN_PRODUCT_VERSION="1.3.4.0" PRODUCT_VERSION="1.3.4" FILE_DESCRIPTION="Core library for MIME++™ ToolBuzz™ (Evaluation)" COMPANY_NAME="Hunny Software, Inc" PRODUCT_NAME="Hunny Software MIME++™ ToolBuzz™" FILE_VERSION="1.3.4e" ORIGINAL_FILENAME="mimepp_util.dll" INTERNAL_NAME="mimepp_util_eval" LEGAL_COPYRIGHT="Copyright © 1997-2001" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.3.4.0" UPTO_BIN_PRODUCT_VERSION="1.3.4.0" LINK_DATE="09/13/2001 18:33:10" UPTO_LINK_DATE="09/13/2001 18:33:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="OEInstall.exe" SIZE="691725" CHECKSUM="0x847C4386" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:00:32" UPTO_LINK_DATE="08/30/2003 10:00:32" />
<MATCHING_FILE NAME="OEInstallres.dll" SIZE="16384" CHECKSUM="0xC9E0C793" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:00:20" UPTO_LINK_DATE="08/30/2003 10:00:20" />
<MATCHING_FILE NAME="Org5Install.exe" SIZE="439749" CHECKSUM="0xA3004386" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:10:46" UPTO_LINK_DATE="08/30/2003 10:10:46" />
<MATCHING_FILE NAME="Org5Installres.dll" SIZE="16384" CHECKSUM="0x49E0C794" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:10:48" UPTO_LINK_DATE="08/30/2003 10:10:48" />
<MATCHING_FILE NAME="Org6Install.exe" SIZE="484741" CHECKSUM="0xA3004386" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:11:05" UPTO_LINK_DATE="08/30/2003 10:11:05" />
<MATCHING_FILE NAME="Org6Installres.dll" SIZE="16384" CHECKSUM="0x49E0C794" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 10:11:28" UPTO_LINK_DATE="08/30/2003 10:11:28" />
<MATCHING_FILE NAME="OutlookInstall.exe" SIZE="1272013" CHECKSUM="0x76872BD4" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/02/2003 13:30:55" UPTO_LINK_DATE="12/02/2003 13:30:55" />
<MATCHING_FILE NAME="OutlookInstallres.dll" SIZE="16384" CHECKSUM="0xA9E0C792" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/02/2003 13:31:03" UPTO_LINK_DATE="12/02/2003 13:31:03" />
<MATCHING_FILE NAME="product.dll" SIZE="335973" CHECKSUM="0xAE081801" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30" FILE_DESCRIPTION="BlackBerry Product Description" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="BlackBerry Desktop Tools" FILE_VERSION="4.0.0.30" ORIGINAL_FILENAME="Product.dll" INTERNAL_NAME="Product" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:51:37" UPTO_LINK_DATE="10/28/2004 17:51:37" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="PTATTACH.dll" SIZE="139264" CHECKSUM="0x455F01CC" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/30/2003 09:23:58" UPTO_LINK_DATE="08/30/2003 09:23:58" />
<MATCHING_FILE NAME="PtSSLog.dll" SIZE="28672" CHECKSUM="0xBD922FA5" BIN_FILE_VERSION="4.0.0.56473" BIN_PRODUCT_VERSION="4.0.0.56473" PRODUCT_VERSION="All Versions" FILE_DESCRIPTION="Intellisync Standard Logging module" COMPANY_NAME="Pumatech, Inc." PRODUCT_NAME="Intellisync Product Series" FILE_VERSION="4.0.0.(Build 1039513.82_17)" ORIGINAL_FILENAME="PtSSLog.dll" INTERNAL_NAME="PtSSLog" LEGAL_COPYRIGHT="Copyright © 2003 Pumatech, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.56473" UPTO_BIN_PRODUCT_VERSION="4.0.0.56473" LINK_DATE="08/30/2003 09:36:19" UPTO_LINK_DATE="08/30/2003 09:36:19" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="rim_asci.dll" SIZE="213120" CHECKSUM="0x93391B12" BIN_FILE_VERSION="4.0.0.30" BIN_PRODUCT_VERSION="4.0.0.30" PRODUCT_VERSION="4.0.0.30" FILE_DESCRIPTION="ASCII Importer/Exporter Connector" COMPANY_NAME="Research In Motion Limited" PRODUCT_NAME="Desktop Tools for RIM Handhelds" FILE_VERSION="4.0.0.30" ORIGINAL_FILENAME="AsciiConnector.fil" INTERNAL_NAME="AsciiConnector" LEGAL_COPYRIGHT="© 1997-2004 Research In Motion Limited." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.30" UPTO_BIN_PRODUCT_VERSION="4.0.0.30" LINK_DATE="10/28/2004 17:59:50" UPTO_LINK_DATE="10/28/2004 17:59:50" VER_LANGUAGE="English (United States) [0x409]" />
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</DATABASE>


Posted by: Mark Rejhon

From decoding this information, it appears you're already using Desktop 4.0.0.30 and Windows XP SP2.

Did you try uninstalling and reinstalling BlackBerry Desktop?

Did you try re-creating the Outlook associations:
- Launch BlackBerry Desktop
- Doubleclick Intellisync
- Click Configure PIM
- Reconfigure from there

Maybe try updating Microsoft Outlook?


Posted by: DarrenGuy

I have done a clean removal of Desktop 4.0. Got all registry entries I thought.

Outlook 2003 running all service packs.

Right now I can't even get into my PIM configuration. If I launch the desktop software with the rim not connected via USB the options are Grey'd out to configure PIM.


Posted by: DarrenGuy

http://www.blackberry.com/knowledge...786089&vernum=0


URGH that was fun. Stupid PST files


Posted by: Mark Rejhon

Ouch! Glad that you have been able to fix it.

By the way, I sent you a PM message in regards to modifications I need for the stickies. Thanks!




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