Cingular has Failed.

Originally Posted by 97PreludeSH

Im not on here to hate. I currently have cingular service in Tallahassee Florida where the signal is flawless. There are however major problems with Cingular. I had Att before the merger then went with Cingular. Since day 1 after we joined cingular december 20 2004 we have gotten bills every single month overcharged. We call and wait on customer service finally talk to someone and think it is resolved, but wait a week later they send us a threatening mail that says pay your bill or we will disconnect your service. The next day our phones were turned off even when we payed the "overcharged amount in full." After calling and asking to have them turned back on, they try to make us pay reconnection fee of 35 dollars a line. hahhahh that was funny, especially because come to find out, the reason the phones were disconected in the first place was some ******* at cingular incorrectly entered our check into the computer system. Every month it goes on, overcharging our account but we have finally given up. we will pay the claimed amount until we can end our contract with Cingu-TRASH wireless. The problem lies with Cingular. They took way too much on at once with the merger. Currently Cingular is trying to deploy UMTS in 15 cities by the end of 05. They need to work on there customer service and billing problems and integrate their ****** network before they worry about deploying UMTS. They have also failed because ATT deployed UMTS in 6 cities before the merger and they are so **** slow at completing their UMTS. Verizon has claimed they have EV DO in 32 cities, and I think its way more than that now, because we have EV DO now in Tallahassee, FL. Cingular has EDGE woop de doo slower than EV DO. Overall the only reason I like Cingular is cause its a gsm carrier. everything else about their billing and customer service is trash. When the contract runs out I will definately have T-mobile no questions asked because they won jd power and assoc. 2004 best customer service, plus its the only other gsm provider in the us. and they are planning to buy a large amount more spectrum in the wireless auctions coming up. T-mobile is def the number one carrier in us.

Originally Posted by 97PreludeSH

Im not on here to hate. I currently have cingular service in Tallahassee Florida ......

Originally Posted by 97PreludeSH

Im not on here to hate. I currently have cingular service in Tallahassee Florida where the signal is flawless. There are however major problems with Cingular. I had Att before the merger then went with Cingular. Since day 1 after we joined cingular december 20 2004 we have gotten bills every single month overcharged. We call and wait on customer service finally talk to someone and think it is resolved, but wait a week later they send us a threatening mail that says pay your bill or we will disconnect your service. The next day our phones were turned off even when we payed the "overcharged amount in full." After calling and asking to have them turned back on, they try to make us pay reconnection fee of 35 dollars a line. hahhahh that was funny, especially because come to find out, the reason the phones were disconected in the first place was some ******* at cingular incorrectly entered our check into the computer system. Every month it goes on, overcharging our account but we have finally given up. we will pay the claimed amount until we can end our contract with Cingu-TRASH wireless. The problem lies with Cingular. They took way too much on at once with the merger. Currently Cingular is trying to deploy UMTS in 15 cities by the end of 05. They need to work on there customer service and billing problems and integrate their ****** network before they worry about deploying UMTS. They have also failed because ATT deployed UMTS in 6 cities before the merger and they are so **** slow at completing their UMTS. Verizon has claimed they have EV DO in 32 cities, and I think its way more than that now, because we have EV DO now in Tallahassee, FL. Cingular has EDGE woop de doo slower than EV DO. Overall the only reason I like Cingular is cause its a gsm carrier. everything else about their billing and customer service is trash. When the contract runs out I will definately have T-mobile no questions asked because they won jd power and assoc. 2004 best customer service, plus its the only other gsm provider in the us. and they are planning to buy a large amount more spectrum in the wireless auctions coming up. T-mobile is def the number one carrier in us.

Originally Posted by 97PreludeSH

Cingular has EDGE woop de doo slower than EV DO[/quote[

[QUOTE=97PreludeSH] T-mobile is def the number one carrier in us

Originally Posted by 97PreludeSH

Im not on here to hate. I currently have cingular service in Tallahassee Florida where the signal is flawless. There are however major problems with Cingular. I had Att before the merger then went with Cingular. Since day 1 after we joined cingular december 20 2004 we have gotten bills every single month overcharged. We call and wait on customer service finally talk to someone and think it is resolved, but wait a week later they send us a threatening mail that says pay your bill or we will disconnect your service. The next day our phones were turned off even when we payed the "overcharged amount in full." After calling and asking to have them turned back on, they try to make us pay reconnection fee of 35 dollars a line. hahhahh that was funny, especially because come to find out, the reason the phones were disconected in the first place was some ******* at cingular incorrectly entered our check into the computer system. Every month it goes on, overcharging our account but we have finally given up. we will pay the claimed amount until we can end our contract with Cingu-TRASH wireless. The problem lies with Cingular. They took way too much on at once with the merger. Currently Cingular is trying to deploy UMTS in 15 cities by the end of 05. They need to work on there customer service and billing problems and integrate their ****** network before they worry about deploying UMTS. They have also failed because ATT deployed UMTS in 6 cities before the merger and they are so **** slow at completing their UMTS. Verizon has claimed they have EV DO in 32 cities, and I think its way more than that now, because we have EV DO now in Tallahassee, FL. Cingular has EDGE woop de doo slower than EV DO. Overall the only reason I like Cingular is cause its a gsm carrier. everything else about their billing and customer service is trash. When the contract runs out I will definately have T-mobile no questions asked because they won jd power and assoc. 2004 best customer service, plus its the only other gsm provider in the us. and they are planning to buy a large amount more spectrum in the wireless auctions coming up. T-mobile is def the number one carrier in us.

Originally Posted by tripy

Tmobile doesent even have EDGE yet.

Originally Posted by tripy

[QUOTE=97PreludeSH]Cingular has EDGE woop de doo slower than EV DO[/quote[



Tmobile doesent even have EDGE yet.

Originally Posted by 97PreludeSH

When the contract runs out I will definately have T-mobile no questions asked because they won jd power and assoc. 2004 best customer service, plus its the only other gsm provider in the us. and they are planning to buy a large amount more spectrum in the wireless auctions coming up. T-mobile is def the number one carrier in us.

Originally Posted by Coke

Cingular's customer relations are deplorable.

Don't forget to file a complaint with your state's government public utilities office. It may take some time but I have come to discover that it is worth doing. If enough people complain the state will take legal action. Unfortunately that seems to be the only way to get Crapular to listen.

Originally Posted by tripy

[QUOTE=97PreludeSH]Cingular has EDGE woop de doo slower than EV DO[/quote[



Tmobile doesent even have EDGE yet.

Originally Posted by onei0077

welcome to the player haters ball.... hate hate hate hate hate...hate hate

Originally Posted by tripy

Tmobile doesent even have EDGE yet.

Originally Posted by 97PreludeSH

Can anything be done about their horrific customer service/billing?