vB Easy Archive - The Quintessential Guide to Exchange and Windows Mobile Connectivity

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The Quintessential Guide to Exchange and Windows Mobile Connectivity
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Posted by: whtrbt7

I'm hoping to make this thread a sticky so we can discuss Exchange and connectivity with Windows Mobile. I know that a lot of people out there have questions about how to setup their exchange servers and how to route security and mails. Please post your questions here and I will be able to answer them. Don't forget, this includes outsourced Exchange servers as well. If you want to build your own cluster, I could help with that as well. I'm looking forward to hearing from all HoFo members that use Windows Mobile.

Posted by: mikewchandler

Great idea......although you've already answered my questions for now

I'm sure I think of more

Posted by: bedrich

Could you just make a general how to on it?- you've been an endless fountain of knowledge on the other thread. The cluster how to should be very educational as well.

TIA

Posted by: tschabo

Quote:

Originally Posted by whtrbt7

I'm hoping to make this thread a sticky so we can discuss Exchange and connectivity with Windows Mobile. I know that a lot of people out there have questions about how to setup their exchange servers and how to route security and mails. Please post your questions here and I will be able to answer them. Don't forget, this includes outsourced Exchange servers as well. If you want to build your own cluster, I could help with that as well. I'm looking forward to hearing from all HoFo members that use Windows Mobile.

awesome idea. My question is, is there a way to setup two exchange account using Outlook 2003 on my PC?

coming back to the question whether to go with 1and1 and 4smartphone. I had a very good chat with an operator of 4smartphone. He was very knowledgeable and extremely helpful. Debating now whether to go with 4smartphone pro or 1and1. Both offer similar services for $6.95/mo. White Rabbit suggested 1and1, anyone willing to report on their impression of the 4smartphone pro service?

Posted by: 155

I like 4smartphone's pro service and they had the autd update well before 1and1. However, I don't really like the standard service as it will not work with microsoft outlook

Posted by: tschabo

when I send an email from an account linked to a hosted Exchange server (in my case 4smartphone), the email is not placed in the sent folder on my device. Is that normal (even though I specfied in the mail preferences that all emails should be placed in that folder)?

I did notice that they were placed in the sent folder on the exchange account (webmail) though ...

Posted by: hanfeitzu

Any suggestions on what to tell our infrastructure guys to do to get this working?

We've already got OWA and OMA going just fine. However, when I try to sync to the server, I get a 500 error.

Posted by: whtrbt7

Wow, some great questions out there. I'll answer these 1 by 1.

@bedrich
I'm working on this but there are so many structures so I may be covering one structure after another. I need to develop a clean way to present the info so it makes sense and isn't confusing. Most of the MS stuff is very inconcise and vague to the point where it isn't useable.

@tschabo
Good question. Here's a thought: How about running an instance of outlook on native PC and then an instance of Outlook through Terminal Server on the Windows 2003 Server? You can have both Outlooks open at the same time then. I still preefer 1and1 for personal outsourced exchange. ASP-One is fast and flexible but costs more. As for MI8, they are one of the top ones to deal with. If you can deal with running your own Exchange server, I would still suggest it for people that want the extra power. TSchabo regarding sent mails, (SYNCHRONIZE YOUR SENT FOLDER!!!!!) To do this, go to Activesync or Outlook E-mail account on the PPC and then hit Tools --> Manage Folders --> check whichever folders you want to sync.

@hanfeitzu
You should open up ports for Activesync (80, 8080) Also make sure that you specify SSL or non-SSL. If those are already good then I would suggest taking a look at the FQDN of the server and make sure that your DNS resolves from external to internal with the correct FQDN. If you don't use the FQDN for Activesync, you won't be able to Activesync.

Posted by: tschabo

Quote:

Originally Posted by whtrbt7

@tschabo
Good question. Here's a thought: How about running an instance of outlook on native PC and then an instance of Outlook through Terminal Server on the Windows 2003 Server? You can have both Outlooks open at the same time then. I still preefer 1and1 for personal outsourced exchange. ASP-One is fast and flexible but costs more. As for MI8, they are one of the top ones to deal with. If you can deal with running your own Exchange server, I would still suggest it for people that want the extra power. TSchabo regarding sent mails, (SYNCHRONIZE YOUR SENT FOLDER!!!!!) To do this, go to Activesync or Outlook E-mail account on the PPC and then hit Tools --> Manage Folders --> check whichever folders you want to sync.

Once again, thanks so much. I am able to sync the sent folder now. That's so awesome!!! Since I signed up with 1and1, I don't think I can login to their terminal server... Doesn't matter since I just use exchange webmail for my work account and use outlook for my personal account.

I signed up for the 1and1 exchange hosting, so, I'll be a regular in this thread (with questions). Here are two to start with...

When I open the Exchange webmail page for my account, I notice some weird thing on two of my PCs but not on my laptop. When you right click on the Inbox or any other folder in the left panel, you have the option to create a new folder. Well, only on the laptop, a new window pops up that lets me add a new folder. However, two of my PCs don't let me do that since that window does not pop up. What I noticed that the laptop uses Microsoft VM while the PCs use JRE. Could that be the difference? It is NOT the google pop-up blocker since I have it installed on every PC and I even turned it off on the PCs and the window still wouldn't come up...

Do you guys know if I have to pay for the SMS sent for the OTA syncs? I checked my Cingular account and I don't see them listed in the messaging list...

Posted by: Bran1722

@tschabo

How are you enjoying 1and1 service so far? Do you find it better than your trial with 4smartphone? Does 1and1 have autd feature?

Posted by: tschabo

Quote:

Originally Posted by Bran1722

@tschabo

How are you enjoying 1and1 service so far? Do you find it better than your trial with 4smartphone? Does 1and1 have autd feature?

honestly, I should have sticked with 4smartphone that I used for a trial. Notice thought that I only tried out the 4smartphone xpress feature and I had no problems with it. In the beginning, the OTA sync process seemed slow but it got better shortly afterwards (maybe since I complained about it to tech support). Since I wanted to use Outlook at home, I had to either go with the pro service 4smartphone offers or the standard 1and1 service (both for $6.95).

What I liked about 4smartphone:
- you can chat with technical support and they were extremely helpful and knowledgeable (of course, you can also email and call them...)
- they provide you with an exchange username you can remember. Here and there, you need to enter that account name for some settings. Try to remember an account name e+{9 digits} as 1and1 is assigning (I asked if they can change it -> no way).
- they have much superior information and documentation on how to setup your mobile device for wireless sync. I finally got 1and1 working to, but I had to look for the information in a bunch of PDFs while 4smartphone has just a single page with everything on it.

The reason I went with 1and1. Alex aka white rabbit recommended 1and1 and I am thinking about hosting my website eventually by 1and1 and manage my domains through them, too.

If I had do it over again, I'd chose 4smartphone. Still thinking about canceling 1and1 and signing up with them. I will see how the next days turn out...

Posted by: Bran1722

Plz keep us posted... Now that you do have 1and1 working properly, does your info sync as fast as it did for 4smartphone?

Posted by: Twincam

I can't give a comparison between the two because I never used 1and1's service, but I can say that I am extremely pleased with 4SmartPhone's PRO service.

Don

Posted by: tschabo

Quote:

Originally Posted by Bran1722

Plz keep us posted... Now that you do have 1and1 working properly, does your info sync as fast as it did for 4smartphone?

right now it works as it should be. However, in the morning I had problems receiving emails over the air. That might have been unrelated though...

Posted by: whtrbt7

@TSchabo
You need to have IE6.x+ in with firewall exceptions for the site otherwise you will have no access to the right click function. The page is designed with VM in mind and require certain software components to work properly. I like OWA a lot since it reacts well. As for 1and1, I picked them over some other ones due to their flexibility. You could add multiple exchange accounts and handle multiple sites from a single console. The speeds on 1and1 are pretty nice and I can get pretty good speed for synchronization as well as RPC over HTTP. Nothing beats having your own cluster but hey, if you can't afford it or don't want to bother with it, outsource!!!!

Posted by: tschabo

Quote:

Originally Posted by whtrbt7

@TSchabo
You need to have IE6.x+ in with firewall exceptions for the site otherwise you will have no access to the right click function. The page is designed with VM in mind and require certain software components to work properly. I like OWA a lot since it reacts well. As for 1and1, I picked them over some other ones due to their flexibility. You could add multiple exchange accounts and handle multiple sites from a single console. The speeds on 1and1 are pretty nice and I can get pretty good speed for synchronization as well as RPC over HTTP. Nothing beats having your own cluster but hey, if you can't afford it or don't want to bother with it, outsource!!!!

I figured out the pop-up problem. Internet Explorer has its own popup blocker, which you need to turn off for that particular site (Tools -> pop-up blocker).

Don't know what RPC over http is but I basically followed your advice when choosing the exchange provider. Considering that I'd like to use 1and1 to control my domains, I wanted to have everything with one provider

Posted by: tschabo

Hello people, time for more questions again...

now that I have Outlook and OTA sync to my hosted exchange server working fine, is there anything I should and could do that might not seem very obvious to me but to you pros? Possibly any tweaks and tricks?

I always sync my calendar, notes, and contacts at work to the 2002 company exchange server (which doesn't support the OTA activesync, which is why I use Xpress Mail PE). When I tried to sync my contacts for the first time from the PDA to my hosted exchange server, most of my entries doubled on the PDA (after a few unseccessful syncs). Is there anything I can do to keep both exchange servers up to date without the ugly double entries?

Every now and then, the PPC will lose the GPRS connection and I need to reset the device to be able to reconnect. Is there any program that does the reset automatically (when the GPRS connection is lost)?

Posted by: MpxDesperado

Hi,

We've recently installed an Exchange 2003 server in our office, and of course I was looking forward to syncronize my mail and calendar with the server. Unfortunately I'm running into some problems, and hope that someone can help me out.

I currently syncronize with my work PC and home PC without any problems.
I tried adding the server (tried both IP and netbios name) in Activesync (tried on both Pocket PC and PC client).
Unfortunately when trying to syncronize I get the following error message:
"Syncronization failed. Try again, and if this condition persists, reset our device. Error code: 0x80004005"

Now I've tried resetting many times with no apparent luck. I've tried sycronizing over GPRS, Wifi or USB, but all have the same result, and now I'm fresh out of ideas. Does someone know the solution to this problem?

Thank you in advance.

/Erik

Posted by: whtrbt7

Welcome to my thread MPXdesperado. I know what is happening.

Essentially, you have a problem with the Offline Address Book (OAB). From Exchange Administrator, go to Organization, Site, Configuration, and open the property sheet for DS Site Configuration. On the Offline Address Book tab, add the ABV containers you need for each company.

Adding ABV containers to the OAB is a manual process. You must configure the containers, because a new ABV doesn't automatically become part of the OAB. In addition, remember to remove the default Recipients container in this window. If the OAB includes the Recipients container and the Recipients container holds mailboxes for mixed companies or departments, offline users can download and see users from other companies or departments, regardless of which permissions are on the ABVs.

Remember that Exchange processes the OAB only once a day, so you might want to generate a new OAB immediately after you add containers. To force Exchange to create the OAB, click Generate All on the Offline Address Book tab of the DS Site Configuration property sheet

If you have any problems, please post again =)

Posted by: whtrbt7

I almost forgot, you should try this first. You can't use a NETBIOS or IP address when you enter in the server information in Activesync. This won't work. Your server should be externally resolved via DNS and you need to put in the full FQDN (Fully Qualified Domain Name) which should look like this: netbiosname.domain.com. Try this first since that may be the main issue. The other issue I posted is only if this fails.

Posted by: jepjep13

Hello,

I am also with 1and1. I admin 5 account with them for work. I have not had any problems with them and thought it was fairly easy to setup, although I do have two questions you might be able to help me with.

1. it seem i have no off line adderess book, ie: i have no people to select when I go into deligate, which leads to my next question.

2. our CEO and Pres. are on 1and1 and I need to have there secritary manage their calenders, I know this should be possible but havn't been able to figuire it out.

Thanks for any help,
James

Posted by: whtrbt7

Good questions jepjep13,

1. 1and1 does not support OAB (Offline Address Book). You actually don't need OAB to delegate access. You use OAL (Outlook Address List) in order to assign delegation. When you first try to delegate access, the fields are hidden to prevent tampering. Go to the Advanced button and press Find... Now you need to type in the name of the person you are assigning delegate processes to. (hint: enter the first name only and press OK). This will find the person and you can delegate permissions.

2. Are everyone's exchange accounts in the same Exchange organization on 1&1? If not then you won't be able to assign delegate access. To put people in the same exhange organization, you need to press order and then press ms exchange account. If everyone has separate exchange accounts in separate exchange organizations, your goose is cooked.

Posted by: 155

Could you provide information about archiving your e-mail properly? I get a lot of e-mail and it is starting to take a while to sync up with exchange. What is the best way to archive e-mail so that you have speed in your connection?

Also how do you properly backup mail to places like cd's to be looked at sometime in the future?

Posted by: whtrbt7

Ahhh the age-old question of archiving and disaster recovery. Archiving of exchange data is always up for debate. It actually depends on your activity as well as your needs for mobile disaster recovery. That would be the only reason why you would need to optimize for speed. If you want optimal speed then keep your information sets in 100 unit intervals and boost the speed of your cluster by getting faster connections. Right now fastest speed would be with a dedicated T5 and a Gigabit 802.11 connection with minimal data. If you seem to be getting a lot of e-mail, I would suggest only synchronizing the last month worth of e-mail or less depending on your usage levels. As for backups, I still don't trust the ems backups on the exchange server. They are extremely susceptible to corruption which makes them dangerous in my opinion. I still keep optical backups of my PST files to prevent information loss. Do NOT backup the OST file since you won't be able to retrieve data from OST files.

Posted by: 155

I think I'm syncing like 8000 pieces of mail and that is slowing my down.

Posted by: whtrbt7

8000 per day? 8000 total? I need more specifics. If you are doing 8000 per day, I would say you have a serious prioritization problem. If you have 8000 total, the only part of synchronization that would take longer is the verification of all the e-mails. This is when your device says "Looking for changes". I would suggest limiting e-mail synchronization at that point. You can do this through several means. Either create another folder on Exchange that does not synchronize over, limit the temporal amount of mail allowed on your device, or archive your data accordingly. I can give you the tools but I cannot give you the mind to think.

Posted by: 155

8000 total. I'm actually not really talking about my device. Talking about outlook.

Posted by: whtrbt7

Ah okie, 8k total. Hmmmmm, I would suggest auto-archiving. What I do is I create a separate PST for Archiving purposes and build a single year of archived items into a single PST. Archive all that you want and then it should be fine. It's really no big deal.

Posted by: 155

Thank you

The problem is the archive won't be accessible on my laptop and my desktop though right?

Posted by: whtrbt7

Ah, yes that is correct but there are workarounds hehehehe. I normally have 3-way access to my archived data so if one fails, I can always fall back on another method.

Posted by: jepjep13

Hi,

I have another question about archiving, it seems that only copies into an archive and doesn't remove out of the area you are working in rather it be calender, mail, whatever
I think this is a great thread with alot of new people using exchange. I don't want to through it towards outlook but there is so much to cover. If you don't archive properly your exchange gets full and you have to do something.

Thanks,
James

Posted by: whtrbt7

If you set up auto-archiving correctly, it will remove the old items from the Exchange server and then add them to a separate PST. Don't set up rules to archive, you should be setting up auto-archiving directly. There are lots of options in auto-archiving too which allows you to fully control how much data is on the Exchange server at a given time.

Posted by: jepjep13

hi,

I got it figured out, when you are on exchange, the date is changed to the last time it was modified. So if you have mail that is a year old but you just synced to exchange for the first time, the modified date is the date you first synced. Do you find that to be the case, it is what I read.
James

Posted by: whtrbt7

What??? From all my clusters, I've never seen that happen since each item is encoded with a creation date as well as a recorded date. Your mails should be coming to the exchange account immediately. It doesn't require syncs to the server since the Exchange server IS your mail server. If you are setting up mail synchronization from a separate POP server, you are definitely not using the Exchange server/cluster correctly. I can sync e-mails dating back to 5 years ago if I wanted to.

Posted by: jepjep13

I will double check that, I read it on the microsoft outlook tutorial at ms. It lead me to believe that if you got a new computer and synced it for the first time with exchange that the modified date would be that day and that would be the date used to/by for archiving.

Another question, my bosses calender is over 7mb and when I try to sync just the calender from exchange, to a jam that has been hard reset/nothing on it, I get an error and on the jam it tells me i don't have enough memory. Does that sound right?
Thank you,

James

Posted by: CollegeGeek

Quote:

Originally Posted by whtrbt7

I almost forgot, you should try this first. You can't use a NETBIOS or IP address when you enter in the server information in Activesync. This won't work. Your server should be externally resolved via DNS and you need to put in the full FQDN (Fully Qualified Domain Name) which should look like this: netbiosname.domain.com. Try this first since that may be the main issue. The other issue I posted is only if this fails.

I am also trying to sync a PPC with exchange and am getting a synchronization error. I have been using the static IP address of the server and not the FQDN. The device says its connecting and tries to logon but fails with an error.

Am I right in reading your post that there has to be a FQDN? It seems like it connects without it. Also, OMA and OWA are working fine using the IP address.

TIA!

Posted by: jepjep13

update, I got the calender size on exchange down under 4mb, but when syncing with a jam that has been hard reset/nothing on it, and only trying to sync the calender I get the following error on the jam in active sync:

Synchronization failed. You do not have enough free memory on your device to synchronize information. Delete unused files from your device or close programs that are running to free up memory, and then try again.

Error code: 0x8007000e

I have gotten this error on a 64 jam and a 128 jam

under memory in the jam it shows main memory at 57.41mb available and under the next tab storage card, change to storage it shows 7.15mb availble.

Any help would be greatly app.
James

Posted by: whtrbt7

@Collegegeek
Exchange Activesync REQUIRES an FQDN. You did not read my post wrong. OMA and OWA can however work with an IP address. If you can't log in using the FQDN, you should post the error so I can diagnose the error. It's normally something stupid like not switching on Mobile synchronization or something

. From time to time it's a DNS issue.

@jepjep13
Ouch, I think I know what's wrong. It's not a memory problem. You have a calendaring problem. Let's see if I can come up with something inventive to fix it....okie I've got it. Let's see if Mr. Smarty Pants White Rabbit is as good as everyone thinks he is

. After this, I'm going to have a glass of scotch. My diagnosis is entry corruption on the DB. Here is my fix for it:

1. Get on your PC and access the Exchange account.
2. Okie, here's the tough part. You need to go to File --> Import and Export... --> Export to a file --> Next --> Microsoft Excel --> Next --> Select your calendar --> Next --> Save this Excel file somewhere on your local hard drive so you can retrieve it --> Finish
3. Now in Outlook go to your Calendar and then press View --> Arrange By --> Categories
4. Here's the REALLY difficult part. Select everything in your Calendar and then Delete it.
5. Now it's time to put everything back in. Go to File --> Import and Export --> import that Excel Spreadsheet back into your Exchange server.
6. Reset your HTC Magician and put in all the Exchange settings from scratch making sure to delete all entries on the device. Now, you should be able to synchronize a clean copy over to the HTC Magician with no problems

.

Enjoy!!! If this doesn't solve it, it may be an Organization error.

Posted by: CollegeGeek

While, I had not actually not set up a fqdn yet. I haven't needed one until now. We have separate hosting for our website, this server if for employees only. I will go and make the appropriate changes. Hopefully this will resolve the problem.

Thanks.

Posted by: whtrbt7

Make sure that you have all the preparation for Exchange Activesync before you publish the FQDN. You SHOULD already have the FQDN available on your exchange server. I suggest a WiFi or internal network connection first before you publish the FQDN. If you can't get Exchange Activesync to work on the internal network first, something would have to be wrong.

Posted by: balto_2002

I am new to this, just came from a BB. So I have an exchange 2003 server setup, I opened port 80 and 8080 on the firewall. I can get to OWA no problem from my pc and from my 6515... When I goto do an activesync I get
"Unable to connect. Verify your dialup or proxy settings are correct, and try again.

Error code: CONNMGR_36
"

But if I get out of activesync and goto IE I can get to the login screen of the server no problem.

For OWA in my office I need to goto www.domain.com/exchange is that an issue?

Posted by: whtrbt7

Balto_2002, unfortunately, the CONNMGR_36 error means that you have a connection problem to the Exchange server. It's one of 2 possibilities: 1. You don't have the correct FQDN entered in Activesync or 2. Your iPAQ has a faulty Activesync connection. Your FQDN should look like this: netbios.domain.tld. If this still doesn't work, you will need to hard reset your iPAQ and yes, I am sure about it because I have had this happen before.

Posted by: balto_2002

Got it working!!! Thanks

Posted by: balto_2002

Another question, any way to get notification when a new email comes in? Right now I have it to check every 5 mins, but it doesn't vibrate or make a sound when new emails are collected.

Posted by: whtrbt7

In your PPC, Press Start --> Settings --> Sounds & Notifications --> Notifications (tab) --> Select the Event: Messaging: New e-mail message --> Select the sounds, vibration, and light flashes you require. If you read the mail already once in another device, it does not appear as a new message.

Posted by: balto_2002

wicked!!! Much thanks

Posted by: jepjep13

Thanks for the help.
Bump

Posted by: 155

Two e-mail addresses. I have a personal e-mail address and a work e-mail. I've convinced my work to switch to hosted exchange and want to use my personal domain and e-mail from the same exchange account as I don't really want to go through profiles.

Is it possible to have two different send from addresses and choose which one from my pocket pc and from outlook easily?

Keep in mind it is hosted, but I have some flexibility as to which hoster to choose. I want postini though.

Posted by: whtrbt7

Good question 155. For those of you using several accounts via Exchange, you should make separate POP3 or IMAP accounts for your other e-mail accounts besides your primary so you can send out e-mails from 2 separate addresses. This however does mean that you won't have the e-mails sent from the POP3 or IMAP account in your Exchange Sent Items folder. You can do the exact same in Outlook. An alternative to this is to use the delegate function to allow 2 exchange accounts to interact with each other.

Posted by: 155

Quote:

Originally Posted by whtrbt7

you should make separate POP3 or IMAP accounts for your other e-mail accounts besides your primary so you can send out e-mails from 2 separate addresses. This however does mean that you won't have the e-mails sent from the POP3 or IMAP account in your Exchange Sent Items folder.

That is acceptable.

The only issue I see is when I switch accounts to send out e-mail, I risk not receiving mail for a while as it only checks the active account. Stupid Pocket PC outlook.

Posted by: whtrbt7

Ah, the solution for that is simple, you have your mails forwarded to the exchange account. You then separate the mails to different folders. This way since Activesync always runs when it's supposed to, you can receive all of your mails. You only use the POP/IMAP accounts for sending out mail through your tertiary mail accounts.

Posted by: Bran1722

Hey Alex can you shed some light on this http://www.windowsitpro.com/Windows...5880/45880.html

My God WM5 isn`t out yet and already they talking about WM6 being released next year. I will finally have my hosted exchange account next week. I think I will go with 4smartphone

Posted by: whtrbt7

Where have you been??? I posted on Windows Mobile 6.x aka Photon already a few months ago. There are going to be lots of enhancements going into the next OS. Regarding the article you referenced, I'll cover the points one by one to answer questions.

Preface. Yes, it's about the 12th iteration of the Windows Exchange Server already. The guys at Microsoft have finally heard my plea to switch their Exchange DBs over to SQL (Those butt-heads should have done so a long time ago if you ask me

). The current DB is just not as useable as I had hoped so the move to SQL will be awesome for those of us using backends and custom frontends. The end is coming so hold onto your mobile device because it's a whole new ballgame with SQL now.

1. Universal Message Store - Yes, another thing that should have been realized a LONG time ago. If you aren't already faxing, receiving voicemail, and network messaging from your exchange account, the new iteration should include it. I'm already doing all 3 functions and looking to extend to more on my systems.

2. Core Technologies - IMF was such an antiquated POS that I trashed it and went with MailEssentials and better security software on my systems. Improved IMF will only be a slight improvement. What will really change things is virus and Bayesian filtering in SQL DBs which should change the industry drastically. On top of this, more advanced firewalls would help and offensive firewall structures should be built to prevent tampering with security. It's pretty much like arming yourself to the teeth on the internet but that's what should happen. Of course there are some of us individuals that will still be able to get into these systems but at least Joe Schmoe won't have "accidental" access to your core security.

OWA....What can I say??? I LOVE it. I don't mean, give a good hug love it, I mean smack that booty and get down with it love. Wow, my use of colloqialisms will guarantee that none of my stuff gets published in news sites

. OWA as most of you have noticed is NOT complete. A new version of Outlook/OWA would help a lot. Once the new Exchange is set in stone with an SQL backend, we can welcome better XML and PHP frontends to Outlook and OWA. Welcome to the new world order of telecommunications.

3. E-mail and Mobile Devices - Not exactly smart to make it cross compatible with older and less sophisticated devices but it will add value to the product. I think that Microsoft should stop dicking around and just force everyone to use their software. Sure, they'll get into an antitrust lawsuit but it's worth it. Symbian and Palm OS are not good for Exchange and if the new Exchange systems are going to support what the general populace needs to function, you can kiss UIQ and Palm OS goodbye. Linux is still a viable alternative though which will be nice.

4. Role-based - Smart idea but someone better write a good manual on this otherwise I'm going to go over there and whoop someone up the hindside. To a network admin, this is a good thing if documentation is up to snuff. They seriously need to make Role-based UIs more user-friendly, otherwise they are going to need special training staff to teach this crap to ITs. Standardization is key to success in the future and if Microsoft doesn't realize it by now, a lot of money will be wasted on IT staff.

5. New Tools and Capabilities - YES!!!!!!! They heard me again. For those of you that use the Exchange Management Console, you know that it's just not powerful enough. The combination of AD and EMC made the entire system fill with BS terminology and inefficient code. SQL backend will change much of this. Scripting will be much better now.

6. Coordinated Development - This idea is one of the best things that the guys in Microsoft were ever told. They seriously need to work with all "compatible" devices and OSs to make everything function smoothly. Sure, it's not completely upgradeable but some of the core technologies haven't been available or developed yet.

7. Recommendations - Gee, I wonder why nobody wants to upgrade to the new systems immediately? Could it be a net investment of over $8k per unit? Yes, people should spend money on this but spending heaps of money for just the hardware to match with software? You've got to have a business that REALLY needs information badly. Cost reduction and broader acceptance of non-hosted exchange servers will be a good way to start making headway for MS Exchange to become THE player in telecommunications.

Posted by: tschabo

Quote:

Originally Posted by whtrbt7

Ah, the solution for that is simple, you have your mails forwarded to the exchange account. You then separate the mails to different folders. This way since Activesync always runs when it's supposed to, you can receive all of your mails. You only use the POP/IMAP accounts for sending out mail through your tertiary mail accounts.

the problem I see with this though is that you don't get notified when new email arrives. As far as I know, Windows will sound alarms only if there is new email in the inbox but not in a subfolder, correct?

Posted by: whtrbt7

Yes, subfolders don't get reminders. I check my mail every so often while in transit so I don't skip a beat. With the new SQL backend going into Exchange, they should be able to script a new reminder system for multiple mail account management. This way, we would get reminders no matter which folder they are located in. If I was on the development side, I would really build all of this stuff in but since I'm only a consultant, I can only suggest things.

Posted by: Bran1722

Quote:

Originally Posted by whtrbt7

Where have you been??? I posted on Windows Mobile 6.x aka Photon already a few months ago. There are going to be lots of enhancements going into the next OS. Regarding the article you referenced, I'll cover the points one by one to answer questions.

Preface. Yes, it's about the 12th iteration of the Windows Exchange Server already. The guys at Microsoft have finally heard my plea to switch their Exchange DBs over to SQL (Those butt-heads should have done so a long time ago if you ask me

You da man Alex, I knew I could count on you to put that article in a way so I could really understand whats going on. I actually did read your post on Photon awhile back and even commented on it if I am not mistaken. Although I understood most of what you said, can you explain a few things to help me understand a lil better... What did you mean by: The end is coming so hold onto your mobile device because it's a whole new ballgame with SQL now? Also, when Exchange 12 is finally released, what goes into implementing it? Meaning, I will have a hosted service, will it take a lot for them to be able to upgrade from exchange 2003?

Posted by: whtrbt7

SQL is going to change all of exchange pretty much. The current Exchange 2003 works off of what are calle EDB files which is a poor excuse for a database since these things can get corrupted VERY easily. By using an SQL backend, the database will be more stable overall and will be enhanced over the current capabilities of Exchange since SQL is a kicking database. If SQL is used as a main database, PHP, ASP, and XML could be used more effectively and easily to provide the desired results to PIM management. Exchange 12 will pretty much be installation of Windows SQL server and Exchange 12 server on top of it. Migrating from Exchange 2003 to SQL will be a bit of a pain but the installation packages for Exchange 12 should have database transposers to handle data translation. Things may not be very smooth on the backend for a little while but once the changes take place, you will be very glad that you installed everything. If you are using a hosted Exchange, you can sit back and drink lemonade while the network ITs handle all the hard stuff. Just make sure you hang back with a backup PST of all your stuff before they even start transferring.

Posted by: whtrbt7

I'm posting this from the other thread for those interested.

At 1and1 it's like $6.99 per month which is really cheap for what you get. If you want to set up Exchange at home, I would recommend several things:
1. stable internet connection
2. static IP or external DNS resolution
3. Exchange 2003 ( I can't stress how important this is)
4. dedicated hardware for Exchange 2003 and Windows Server 2003
5. I recommend MS ISA server package too and a dedicated box for it
6. GFI Mail essentials
7. knowledge on how to set everything up correctly

It's really not an easy process unless you have the right resources. My list above is for a stable Exchange environment and already ranges in the USD$10k+ range. The reason why? Want someone to hack into your server and destroy it piece by piece? Want Spam to kill your hard drives? It's all fun and games until you get DOSed or DDOSed . You can also get blacklisted relatively easily if you aren't careful. I would do it for kicks or for a business but if you want to have a personal Exchange server, it takes a lot of time, effort, and capital to maintain it.

Posted by: whtrbt7

For those of you following this thread, thank you for your support. This newest post is for those of you that have multiple OS synchronization issues. Exchange server technology fixes all of these problems by allowing a single server to control the client accounts. Just a small disclaimer here: DO NOT USE PALM OS!!!! Palm OS traditionally has had problems maintaining consistency across all databases hence it should not be used in this scenario. If you do have a Palm OS device, please set it to be a slave device so it gets overwritten by synchronization or have Goodlink installed on it so it can access the exchange server directly.

The way that Exchange works is that the Host is the server while all access devices such as laptops with Entourage or Outlook, and PPCs or Treos with Goodlink are considered Client devices. The Exchange server is the most stable way to synchronize across multiple devices. If a change happens on Outlook, it will automatically be placed on the Exchange server and the rest of the client devices will also reflect that information. Synchronization is done via the internet to the Exchange server directly. I would suggest having a GPRS or EVDO account for mobile devices. If for whatever reason you don't have access to the internet temporarily, a local copy on the client will wait to synchronize to the server. Once you synchronize with the server, changes will take place in the rest of the client devices as long as they have a connection to the internet.

I know users such as fmcgirt and defii have questions so lets continue in this thread.

Posted by: fmcgirt

Thanks so much for taking the time to help us with these multiple OS sync issues!!!

I see that you say to stay away from Palm OS and use Goodlink instead to establish a Treo as a Client device and that PPCs are OK as Client devices. Suppose I want to start more simply and just have my Mac with Entourage and my PC with Outlook be the only DIRECT Client devices with the Treo synced via USB to Entourage and the PPC synced via USB to Outlook. In other words the Exchange server does not know about the Treo or i730 and Entourage and Outlook handle any syncing with the handhelds. Will the last question I asked in the other thread still work - changes on the handhelds get synced to Entourage and/or Outlook and those changes get reflected to the Exchange server databases without data compromise and ultimately on to the "other side"?

I guess the reason I am looking at this more simply is that I really don't need email synchronization - I can use SnapperMail on the Treo and Messaging or WebIS Mail on the PPCs to get email when on travel or my laptops/desktops to get email at home - and the other desktops or handhelds do not need to have access to the emails. What I do need synced without data corruption is Calendar, Contacts, Tasks, Notes and SplashId data.

Hope this is somewhat clear,

Frank

Posted by: whtrbt7

Okie, I understand your question. I don't recommend using 3rd party software to synchronize via USB. The problem lies in the Hotsync software. If you do use this software, you will most likely have a much more complicated or flawed synchronization process. Activesync 3.7+ is normally fine for synchronization however so I haven't had any duplication problems except in extreme cases where someone decided it was a good idea to restore contact databases from a faulty db.

Regarding mail synchronization, you are required to sync your mail if you don't want to. I would recommend using Exchange based e-mail since it is much more reliable and rich compared to POP or IMAP. So overall, Exchange will offer you what you need if you are on multiple OSs. For your Treo however you WILL need Goodlink to get reliable access to an exchange server. I'm pretty much through with Treos since I've trashed over 100 already. They either end up crashing, breaking, not operating effectively, or other mishaps.

Posted by: vbguru613

whtrbt7 How old are you???

Posted by: whtrbt7

I'm as old as time itself.

In my day the internet was just 2 pieces of string attached to tin cans.

Posted by: fmcgirt

Quote:

Originally Posted by whtrbt7

Okie, I understand your question. I don't recommend using 3rd party software to synchronize via USB. The problem lies in the Hotsync software. If you do use this software, you will most likely have a much more complicated or flawed synchronization process. Activesync 3.7+ is normally fine for synchronization however so I haven't had any duplication problems except in extreme cases where someone decided it was a good idea to restore contact databases from a faulty db.

Regarding mail synchronization, you are required to sync your mail if you don't want to. I would recommend using Exchange based e-mail since it is much more reliable and rich compared to POP or IMAP. So overall, Exchange will offer you what you need if you are on multiple OSs. For your Treo however you WILL need Goodlink to get reliable access to an exchange server. I'm pretty much through with Treos since I've trashed over 100 already. They either end up crashing, breaking, not operating effectively, or other mishaps.

Thanks for the response. Unfortunately, if I want to stay married we keep the Treos so I have to find a sync solution that includes both Treos and PPCs - and the Treos have been relatively trouble free for us after getting to stable configurations.

I was hoping to minimize the database corruption issues by separating the functions - letting Entourage always USB sync the Treo (appoint, contacts, etc., data only) but of course using HotSync Manager since a conduit comes with Entourage and Outlook (ActiveSync) always USB sync the PPCs (appoint, contacts, etc., data only). And I was hoping to use the Exchange server idea to keep the data only databases on Outlook and Entourage the same but still available to both devices without data corruption.

I am sorry to hear that you seem to think that it all won't work out as I had hoped it would because I haven't yet seen many alternatives. I am very reluctant to go with Goodlink because of reported cache/random reset problems on 650s and also with PPCs as direct Exchange clients because of problems reported there. Both my 650 and 730 configurations are very stable (after much effort) and I would not like to disturb that situation if possible.

Thanks again for the help,

Frank

Posted by: whtrbt7

Welcome again to another part of the Quintessential Guide. Today, I will discuss the new SP2 patch. The SP2 patch is currently available and after you install it and patch up your current devices, you can now synchronize Tasks with the Exchange server. The "push" system is also a nice little added bonus to get your data without a scheduled pull. Okie there are several issues still with security. While SSL may be great and all, certificates are still a little edgy. Using S/MIME, you can now password encrypt your e-mails and securely send them via any medium. The certificate system can authenticate you on the server but it is still a pain to set one up directly in the PPCPE. I would just suggest using S/MIME to encrypt messages and just leave it at that. Now, there are also remote management tools directly on the exchange server. You can wipe a device clean if it has an internet connection and you can also encode everything in strong alphanumeric (yeah sure, lot of good that will do ;p). The security is still a little lax but it's pretty good overall.

Posted by: 0~!~WeZ~!~0

Hi whtrbt7,

Earlier in this thread you helped a guy with "out of memory" issues when he synched his device. his appeared to be a calendar problem with your diagnosis of corruption and he had to export his calendar to excel and delete all and then reimport.

I get the exact same error, however it only happens when i change my setting of 3 Day e-mail retention to 1 week. My device definately has enough space on main mem (33mb+) and also on all expansion cards (i have changed the location for the attachments to be on the CF Card which works great). Why i don't think the calendar is the cause, is coz it happend even with no calendar option selected.

Please can you help me?

Background: DELL Axim X50V connecting to Exchange 2003 Mailbox through Activesync 3.8.0 build 5004

Posted by: whtrbt7

I would try uninstalling some of the applications you have on the Axim and then installing them in the storage card if possible. If you change the e-mail synchronization to 1 week, you should make sure that you clear the storage card of old attachments. I would also recommend going into Tools --> Options --> Storage (tab) --> check Store attachments on storage card. This will store all of your attachments on the storage card. You may have to uncheck that option and then recheck it to ensure that attachments are saved on the storage card. If you are still having problems, it means that you aren't out of space on the Axim, instead you need to follow my original directions to clear the Exchange database of corrupt/incompatible entries.

Posted by: 0~!~WeZ~!~0

Hi whtrbt7,

Quote:

Originally Posted by whtrbt7

I would try uninstalling some of the applications you have on the Axim and then installing them in the storage card if possible.

All apps installed to the built in Storage. Do i need to put it on my SD? surely the built in is sufficient?

Quote:

Originally Posted by whtrbt7

If you change the e-mail synchronization to 1 week, you should make sure that you clear the storage card of old attachments.

I tried this previously already and it still didn't work...

Quote:

Originally Posted by whtrbt7

I would also recommend going into Tools --> Options --> Storage (tab) --> check Store attachments on storage card. This will store all of your attachments on the storage card.

My attachments are on my CF Card which has about 900MB free.

Quote:

Originally Posted by whtrbt7

If you are still having problems, it means that you aren't out of space on the Axim, instead you need to follow my original directions to clear the Exchange database of corrupt/incompatible entries.

How would i do that with Mail Messages? do i export my inbox & subfolders from exchange to a pst and sync an empty inbox and them import all messages?

Your Help is greatly appreciated.

Posted by: whtrbt7

Wow, you seem to having a number of issues. I'll shoot them down one by one.

1. The PIM data is stored on the internal memory all the time so moving applications to free space for PIM data helps.

2. It won't matter if you don't have enough internal memory.

3. Storing the attachments on your CF card is wise so no problems there.

4. Yes, you should export to a PST and then delete everything in the inbox. When you re-import messages, open up a copy of the PST and then do a copy & paste from the PST to the copy of outlook. This will prevent direct importation.

Posted by: prodigalfish

First of all....a Thank You whtrbt7 for helping us all out with these Exchange issues. Unfortunately I saw no posts relating to the problem I am having.
I just set up the 4smartphone trial (pro)- everythings syncing on my PC just fine.

The problem is on my Torq P100. It doesn't seem to want to sync on its own (as far as the "sync as it arrives" option). If I manually sync avtivesync to the exchange server, only then do I get the emails I know are there (just sending myself a bunch of test emails). Im not sure of the technical terminology, but from what I've read the way it works is a "silent" sms message is sent to the ppc which triggers it to connect gprs then sync...? This seemed to work for only a few times right when I was done setting up the 4smartphone account.

I also long ago changed my phone email (for sms) from <phone number>@tmomail.net to <nickname>@tmomail.net. Don't know if this may be causing the issue or at least a part of it. All the 4SP setup messages did come through just fine though with it having <phone number>@tmomail.net in its records. Not to mention I wouldn't be receiving texts from anyone if this were the case. I see the ppc actually starting a sync on its own periodically but it finishes w/o pulling any new emails. Even making calendar changes on my PC doesn't seem to make it to the Torq w/o a manual sync.

Since then I've set up a couple sub-folders (it's a catch-all email) but it seemed to stop working even before I did that. I don't know if this is on 4smartphone's end but something tells me it may be unrealiable T-Mobile sms service. Any light you could shed on this problem would be greatly appreciated.

Posted by: whtrbt7

You need to use <phonenumber>@tmomail.net in order to make AUTD work. The <nickname>@tmomail.net is not a root address hence, you won't get AUTD since it is getting forwarded. Also make sure that you are syncing outgoing items as they are sent. It's possible that you need a real account or need your account reset to work properly.

Posted by: matchtrader

I may have missed this somewhere else on the forum, but do you know if there is a significant difference in the useability of the push email function on WM5.0 as compared to a Blackberry? I think I know about the security differences, but from a purely functional perspective (i.e., how well the push functions from the user's point of view), how do they compare. Thanks.

Posted by: whtrbt7

From an end-user POV, the push will seem like the same as Blackberry e-mail, just slightly slower due to actual attachments and content rich data. I still prefer it to traditional Blackberry or even Goodlink solutions. It really puts everything at your fingertips.

Posted by: matchtrader

Thanks whtrbt7. Ultimately, then the WM5.0 solution will require more bandwidth than the BB solution (a bad thing in Canada where data prices are outrageous). Correct?

Posted by: tschabo

Mr. Rabbit, do you know if it is possible to have two or more email accounts pushed to your device with WM5 (via AS)?

Posted by: whtrbt7

WM5.x has 2 configurations. The first is standard AUTD which comes via SMS. The second will come when Exchange SP2 is public which is AUTD via HTTP. AUTD via HTTP is a little more data intensive but it is much more stable than standard AUTD.

Posted by: whtrbt7

Mr. Rabbit now???

You can only have a single Exchange account synchronized to a single device. You can however have multiple e-mail addresses associated with the Exchange account but you can only have a single outgoing address. Another thing that hasn't come along yet (that I'm still waiting for) is delegation via mobile device. Once you can set delegation via mobile device, you will be able to have multiple incoming and multiple outgoing addresses as long as they are on the same exchange tree. This works on Outlook 2003 though which is pretty nice. I think it may be time to switch to Windows XP/Windows Vista based mobile machines soon if we can't get these features sorted by Exchange 12. Hopefully Photon will allow us to use delegation via mobile device.

Posted by: Bran1722

Quote:

Originally Posted by prodigalfish

First of all....a Thank You whtrbt7 for helping us all out with these Exchange issues. Unfortunately I saw no posts relating to the problem I am having.
I just set up the 4smartphone trial (pro)- everythings syncing on my PC just fine.

The problem is on my Torq P100. It doesn't seem to want to sync on its own (as far as the "sync as it arrives" option). If I manually sync avtivesync to the exchange server, only then do I get the emails I know are there (just sending myself a bunch of test emails). Im not sure of the technical terminology, but from what I've read the way it works is a "silent" sms message is sent to the ppc which triggers it to connect gprs then sync...? This seemed to work for only a few times right when I was done setting up the 4smartphone account.

I also long ago changed my phone email (for sms) from <phone number>@tmomail.net to <nickname>@tmomail.net. Don't know if this may be causing the issue or at least a part of it. All the 4SP setup messages did come through just fine though with it having <phone number>@tmomail.net in its records. Not to mention I wouldn't be receiving texts from anyone if this were the case. I see the ppc actually starting a sync on its own periodically but it finishes w/o pulling any new emails. Even making calendar changes on my PC doesn't seem to make it to the Torq w/o a manual sync.

Since then I've set up a couple sub-folders (it's a catch-all email) but it seemed to stop working even before I did that. I don't know if this is on 4smartphone's end but something tells me it may be unrealiable T-Mobile sms service. Any light you could shed on this problem would be greatly appreciated.

I have been having the same problem, and I signed up for the service. For some reason, i am not getting the sms to do the push. And I have everything set up so it supposed to sync when something new changes in the folder. I wonder though if it has something to do about the peak times. It syncs just after 6 manually and at 8 manually. But the box is checked that says sync when new items arrive. Any ideas? I am hoping MSFP is going to fix all this when it finally gets here.

Posted by: whtrbt7

Sorry but MSFP doesn't improve on normal AUTD. You're better off with AUTD via HTTP.

Posted by: matchtrader

Sheesh you are fast. I was going to attempt to add-on to my question to save you the trouble of having to respond twice. In any event, my (hopefully) last question of the day relates to the manner in which WM5.0 and SP2 will handle attachments. Using a Blackberry, attachments can be forwarded via the BES server, withouth having to download the entire attachment to the device executing the foward. Using traditional IMAP email solutions that I have used, the attachments much be actually downloaded in order to be forwarded via the STMP server. Obviously, the BB solution wins hands down over the IMAP solution in this respect. I may be technically incorrect in my usage of terms, but this is the way I uderstand it to be. Thanks again for your assistance. You have been tremendously helpful.

Posted by: Bran1722

Quote:

Originally Posted by whtrbt7

Sorry but MSFP doesn't improve on normal AUTD. You're better off with AUTD via HTTP.

Thats what MSFP will be no?

Posted by: whtrbt7

AUTD was always a little flakey. It's because MS wasn't working with carriers and device manufacturers directly to get the solution out there. If you want to only receive text, you can set attachments to download on command but I don't really see value in that since it's essentially a Blackberry at that point. I like to have physical files to edit and use directly on the device. If you use AUTD via HTTP and set attachments to download on command, essentially you have something the same speed as Blackberry.

Posted by: whtrbt7

MSFP will make AUTD via HTTP possible on your WM5.x device. You still have the option to do AUTD normally though. AUTD hasn't been improved but MS didn't want to give up the feature since some places use it still. Once the next iteration comes rolling around, I expect to see normal AUTD eliminated.

Posted by: prodigalfish

Quote:

Originally Posted by whtrbt7

You need to use <phonenumber>@tmomail.net in order to make AUTD work. The <nickname>@tmomail.net is not a root address hence, you won't get AUTD since it is getting forwarded. Also make sure that you are syncing outgoing items as they are sent. It's possible that you need a real account or need your account reset to work properly.

I'll change that back to <phonenumber> and take it from there- see if I'm missing anyhting else. I'm sure I'll have another question or 6 later. Thanks again whtrbt7 for the quick reply.

Posted by: whtrbt7

no problems. Keep me updated since I don't use 4smartphone. If you really don't need AUTD, I would recommend scheduled syncs since they are more reliable and more like AUTD over HTTP.

Posted by: Camp

This thread should be a sticky.

Posted by: robinton

Quote:

Originally Posted by whtrbt7

The SP2 patch is currently available

A correction here, The SP2 patch is not currently availiable to the general population. It is neither on the MS web page for download, nor on the MSDN Universal web page for download. It is at a late stage of beta (Reving through the RC builds) and should be out before the end of the year.

Robert Harrold

Posted by: whtrbt7

Correction on that, the SP2 patch is currently available but not public. Sorry about not being clear about that.

Quote:

Will Windows Mobile 5.0 allow MS Exchange users to control mail redirection via the client like the BlackBerry Desktop Redirector will? I would eventually like to retire my BlackBerry and go with a Treo running MS Windows Mobile 5.0. We manage everything in our infrastructure with the exception of the Exchange servers so this option is very important.

@ctalmadg
The Exchange redirector is essentially Outlook 2003. You can set up your own redirection if needed but it would be a little stupid. Why redirect your mail when you can set forwarding to POP3 or IMAP accounts directly to your Exchange account. It's much more useful to go with a direct EAS connection to the WM5.x device.

Posted by: ctalmadg

Basically if we switch over to Treo's and retire the BlackBerries I want any mail that comes into our corporate exchange account to be redirected to the treo in real-time like the Blackberry does. We do not use POP or IMAP- only MS Exchange. Unfortunately we do not manage the exchange server, so everything has to be done from the client side.

Quote:

Originally Posted by whtrbt7

Correction on that, the SP2 patch is currently available but not public. Sorry about not being clear about that.

@ctalmadg
The Exchange redirector is essentially Outlook 2003. You can set up your own redirection if needed but it would be a little stupid. Why redirect your mail when you can set forwarding to POP3 or IMAP accounts directly to your Exchange account. It's much more useful to go with a direct EAS connection to the WM5.x device.

Posted by: whtrbt7

With WM5.x it will be "real time" after the SP2 upgrade to Exchange but there are still download times. If you choose to get your attachments with your e-mails then it will take longer but the attachments then become local copies which you can edit and then return after alterations. Your e-mails don't need to get directed since your WM5.x device acts as a client device much like Outlook 2003 acts as a client for Exchange. If you use multiple e-mail accounts, I would recommend forwarders to the Exchange account. My basic policy uses better SCL (Spam Confidence Level) filtering on a POP or IMAP server before hitting Exchange. This way you can get the best of all worlds. If you need everything secured even tighter, I would suggest a centralized Exchange tree but you will need to use a more advanced (and more expensive) SCL filter.

Posted by: ctalmadg

So what are my requirements for my WM5.x device to act as a client? Keep in mind that the University where I work will not allow any changes to the exchange server, so basically I have to work with what is currently setup.(Exchange 2000). Thx

Quote:

Originally Posted by whtrbt7

With WM5.x it will be "real time" after the SP2 upgrade to Exchange but there are still download times. If you choose to get your attachments with your e-mails then it will take longer but the attachments then become local copies which you can edit and then return after alterations. Your e-mails don't need to get directed since your WM5.x device acts as a client device much like Outlook 2003 acts as a client for Exchange. If you use multiple e-mail accounts, I would recommend forwarders to the Exchange account. My basic policy uses better SCL (Spam Confidence Level) filtering on a POP or IMAP server before hitting Exchange. This way you can get the best of all worlds. If you need everything secured even tighter, I would suggest a centralized Exchange tree but you will need to use a more advanced (and more expensive) SCL filter.

Posted by: whtrbt7

Ouch, Exchange 2000? Make sure you have the mobility pack installed and the ports are open for AES (Exchange ActiveSync). If not, then you can just keep Outlook open as a redirector/forwarder. If you redirect to a hosted Exchange running SP2, then you could AES which would be instant.

Posted by: ctalmadg

I appreciate your help with this.....

Couple more quick questions.

You mention keeping Outlook open as a redirector/forwarder --I'm assuming this is done with rules? And if so how would this be setup to be sent to your WM5.x device? From what I gather the University is upgrading the exchange servers soon, so hopefully I won't have to deal with this much longer.. Thx

Quote:

Originally Posted by whtrbt7

Ouch, Exchange 2000? Make sure you have the mobility pack installed and the ports are open for AES (Exchange ActiveSync). If not, then you can just keep Outlook open as a redirector/forwarder. If you redirect to a hosted Exchange running SP2, then you could AES which would be instant.

Posted by: matchtrader

Sorry to keep harping on this, but I still am not sure I know the answer to my question re: forwarding. To use a real world example, let's say I get an email on my Exchange Server that has a 2MB attachment. Do I have to download not only the email but also the attachment to my WM5.0 device if I want to foward it, or can I simply read the email and execute the forward to another user of the entire email and attachment from my device without having to download the attachment (akin to what I can do with a Blackberry). Thanks (a lot) in advance.

Posted by: matchtrader

I think I found part of an answer from a Microsoft webcast:

Quote:

PIETER KNOOK (Senior Vice President, Mobile and Embedded Devices Division and Communications Sector Business

Well, it's a little hard to compare perfectly because, of course, Windows Mobile users, first of all, they're using more richness in their device, since they can get all the attachments, since I mean this is a policy decision, by the way, so when I say "can" that depends on how the device is configured. But if you want PowerPoint presentations to be delivered to your device so that you can in turn present those, you can do that on your device. If you want to have your tasks synchronized to the device, you can do that. If you want to respond to meeting invitations, then you can do that on the device. So we do see higher usage patterns I would say per e—mail that's being transported.

There are many ways in which we've minimized the amount of data traffic, so we've introduced a new compression technology and, in fact, even when you forward attachments on e—mails, those attachments do not travel over the wire more than once because if I forward an e—mail to somebody else, the attachment is held on the server and doesn't travel over the wireless network, so there are many ways like that in which we're extremely efficient in the way that we use the data tariff.

So, my question rremains, if the attachment is not loaded to the device in the first instance, will a forward executed from the device result in the server forwarding the attachment? I am guessing the answer is yes, but any confirmation of this would be great. Thanks.

Posted by: whtrbt7

I'm back.
@matchtrader
Yes, the attachment doesn't need to be downloaded in order to forward it. You just hit forward and the server will do the rest.

@ctelmadg
Just use rules to reforward to another mail account. If you have access to mail forwarding on the Exchange server, then you can forward it to your other mail account without requiring Outlook 2003. I prefer Exchange forwarding to anything else. A hosted Exchange server can also grab mails like the BWC by sending a mail to the existing mail account to have mails forwarded. It's pretty nice.

Posted by: prodigalfish

Quote:

Originally Posted by whtrbt7

Hey whtrbt7...
Well I changed those settings back to having the actual number but still no auto-sync. I just have my device set to check every 10 minutes now (even with gprs on all the time with that option, I'm still showing pretty good battery life).
I saw on here someone asking about the same problem with having a full account. I do want to take back what I said about T-Mobiles sms service. It does work pretty well (maybe 1 message a day doesnt make it to me) so I'm thinking the problem may be on 4SPs end.
Other than this the all around sync between their servers, my computer and my mobile seem fairly quick. I'm probably going to stick with them.
You also mentioned something about not receiving the New Message indicator when they go straight to sub-folders. Was what you mentioned a solution coming with Win5.0/Exchage SP2 or was it you hoped there'd be a solution enventually?
Thanks again for your help.

Posted by: whtrbt7

If you still have a problem after changing the settings, it's a T-mobile/4SP problem. There was a patch that needed to go onto the server for AUTD to work properly. As for new message indicators, it still isn't resolved. I think it will get resolved in Photon when they make the Today page more customizable.

Posted by: tschabo

Quote:

Originally Posted by whtrbt7

If you still have a problem after changing the settings, it's a T-mobile/4SP problem. There was a patch that needed to go onto the server for AUTD to work properly. As for new message indicators, it still isn't resolved. I think it will get resolved in Photon when they make the Today page more customizable.

I used 4smartphone a few months ago successfully (with Cingular)

\begin{off-topic}
if you are worried about the new message indicator, try to use Phonealarm. It resolved all the problems I had. I push two email accounts (one through AS, the other through Cingular's Xpress Mail) and the message indicators work awesome. Phonealarm has all sorts of stuff built-in. See webpage for more info
\end{off-topic}

Posted by: whtrbt7

Yay my thread got stickied =)
BTW, I want to make this clear: The AUTD is available with Exchange 2003 SP1, not SP2. With SP2 we get added features such as AUTD via HTTP and security control.

Posted by: matchtrader

Quote:

Originally Posted by whtrbt7

I'm back.
@matchtrader
Yes, the attachment doesn't need to be downloaded in order to forward it. You just hit forward and the server will do the rest.

Excellent. Thanks whtrb7. This is exactly what I needed to hear!

Posted by: casalambretta

Hello all. I am in Australia and have a problem with the AUTD text message sent via exchange server. My provider does not support emails being sent to my phone using SMTP (i.e. can't use something like #########@smtp.vodafone.net.au). I am trying to work around this and hope you can help. My question is.....If I have exchange server send the email to a service that converts emails to texts will the resulting text received by mt XDA still result in an activesync being executed?

Posted by: wahidu

@whtrbt7
i need some help in configuring direct push. seems like you have tried the feature, how reliable is it? i have exchange 2003 with sp2 installed. what else i need? apprecite instructions to configure the direct push with wm5 and wm2003 devices. Thanks in advance

Posted by: whtrbt7

Let me get this straight, you can't get e-mails sent to your phone by mail addresses that have the SMTP nomenclature on the mail address? No matter what, all e-mail on the internet is sent using SMTP. Your carrier can however control your sending and receiving of e-mails based on your account. Some carriers require the use of their own POP/IMAP and SMTP servers. Exchange Activesync (EAS) however works differently. Instead of using normal ports such as 25 and 110 for e-mail, it uses port 80 to pull information from the exchange server. AUTD is still flakey so it won't function perfectly. I take it that your issue isn't with AUTD since you want to forward mails to an external e-mail to SMS converter. If you forward a copy of your mails to and SMS converter, AUTD should still work but you would receive your e-mails as SMS. Your carrier has an SMS e-mail address for you so if you forward your mails directly to the SMS e-mail address, you get your e-mails in text form on your phone.

Posted by: whtrbt7

@wahidu
You also need to have MSFP installed on your WM5.x device. The push is very reliable and I don't have any major issues with the HTTP push/pull. It only works on WM5.x devices with MSFP though. If you want AUTD, you just need SP1 installed and then you make sure you configure your SMS address on the Exchange server. If you have problems, there is a hotfix for Exchange available from Microsoft. Just give them a call and they will give you a link to download.

Posted by: matchtrader

Quote:

Originally Posted by whtrbt7

@wahidu
You also need to have MSFP installed on your WM5.x device. The push is very reliable and I don't have any major issues with the HTTP push/pull. It only works on WM5.x devices with MSFP though.

Do you know if the new WM5.0 devices, such as the Wizard, are coming pre-loaded with this or is it something that needs to be added after the fact. Thanks!

Posted by: whtrbt7

Right now there is no commercial device that comes preloaded with MSFP. There will be a ROM release for the Universal and Wizard in the near future though. For beta testers it's a different process though. It needs to be compiled from binary.

Posted by: wahidu

Thanks for the feedback. I am interested only with HTTP push/pull (no SMS). I have searched the net but couldn't find the MSFP. Could you please provide me relevent link or software itself if possible?

Posted by: GPSNUT

I'm sorry if this question was already asked. Can't seem to figure out how to search a SINGLE thread instead of a sub forum (PocketPC).

I know that TASKS are not currently supported on Exchange sync through 4smartphone.net

Are there any plans to have Exchange and OWA support Tasks and be able to syncronize them?

Thanks in advance.

Posted by: robinton

Exchange ActiveSync supports syncronization of tasks when the front-end Exchange server has SP2 applied and the device is running WM5.

So, once Exchange 2003 SP2 is released and the service pack is applied to the front-end server.

Robert Harrold
Houston, TX

Posted by: robinton

Quote:

Originally Posted by wahidu

Thanks for the feedback. I am interested only with HTTP push/pull (no SMS). I have searched the net but couldn't find the MSFP. Could you please provide me relevent link or software itself if possible?

The MSFP enabled ROMS will not be availiable until the Exchange 2003 SP2 software is released (Figure December). I'm still waiting for a response from my MS account rep. as to whether it will be availiable as a non-rom integrated package.

Robert Harrold
Houston, TX

Posted by: GPSNUT

http://www.microsoft.com/windowsmob.../5/default.mspx

Do you think that WM5 devices released today we'll be "easily" upgraded to
The Messaging & Security Feature Pack for Windows Mobile 5.0.

"Easily" would be a "patch" rather than a ROM flash.

This seems to be the BIGGEST reason to move to WM 5...No ?

Posted by: robinton

I'm still waiting for the response from my MS rep, but I'm fairly sure that by your definition, the answer is NO. It will probably be a flash rather than a patch.

even without the Feature Pack you gain sync for Tasks (assuming Exchange 2003 SP2 is installed on your front-end server) and Contact Photos, you also gain persistant storage (you can turn the device completely off and not loose your settings and installed programs. The improved bluetooth stack is also kinda nice.

Robert Harrold
Houston, TX

Posted by: whtrbt7

MSFP will come as a ROM instead of just a patch from what I expect. The binaries can be compiled either way but if you end up patching instead of a ROM update, the Activesync process would need to be stopped fully and you would need to reinstall the PIM from scratch. I don't think that's an issue with more advanced users but it would be easier for beginner users to have a ROM update.

Posted by: nv00021

If anyone can help me with issue it would be great, as I have email the support people for 4Smartphone for support and have gotten nothing...

I get to the point in the set up process where is asks me to save the .cpf (CAB) file. I click yes of course and then I get the following message:

CHANGE OF DEVICE SETTING UNSUCCESSFUL
Installation of nick.vlittas@premiereglobal.com_p_.cpf was unsucessful. The program or setting cannot be installed because it does not have sufficient system permission.

Please help.....I need to get this going before I leave for the US on a business trip next week.

Thanks
NJV

Posted by: nv00021

Oh ya.....I am using Rogers Wireless in Toronto and I have a K-JAM...

Thanks
NJV

Posted by: casalambretta

nv00021

I set up the exchange Sync setting manually and it worked (wlthough the AUTD function will not woprk for me in Australia due to carrier issues

) - I would rate my self a novice when it comes to Activesync.

4smartphones site is fairly clear on what to have in various fields on you PDA, give it a go and see how you go.

I found that replies to your emails from 4msartphones may take a day or so but they do reply.

Posted by: whtrbt7

If you don't want to use the installer, you just need to have your settings for the 4smartphone account. They should have it posted on their site after you log in. AUTD should work as well unless you have carrier issues with AUTD.

Posted by: JT4

Hi. I just signed up with 1and1 to change one of my existing POP3 emails to work with Exchange. It looks like I am almost there but I have a few questions. Right now I am only syncing between my laptop and K-Jam PPC. I downloaded the Outlook Profile to my laptop and that seems to be working okay. I set up my K-Jam and that seems somewhat okay. I am having trouble with email. My Contacts and Calendar seem to be syncronized as I see them on both PC's and using OWA. I can send email from OWA but I cannot received email there and as such my Inbox has not synchronized. I follower the 1and1 instructions to get where I am at and some additional tinkering. My Outlook on my laptop has old mail on it and did synchronize with Exchange. It did receive the Outlook Profile from 1and1 but it appears the email settings are still set to the old POP3 settings. In the 1and1 control panel my old POP3 account still shows. In order to get things right do I need to change my Outlook setting to point mail to the Exchange server settings? I would have thought the downloaded Profile would have taken care of that. I would appreciate any advice. Thanks in advance.

Juan

Posted by: nv00021

Quote:

Originally Posted by whtrbt7

If you don't want to use the installer, you just need to have your settings for the 4smartphone account. They should have it posted on their site after you log in. AUTD should work as well unless you have carrier issues with AUTD.

OK...I sooooooo appreciate the replies from you and casalambretta but I am completely lost now? I am a total novice when it comes to any exchange settings or even ActiveSync. All I know is this...I am using ActiveSync 4.1 and I have registered for 4 Smartphone...I could not get that SMS and link to change my settings....

If you could just give me a little more information about where I can manually change theses settings I know I could figure it out.

Sorry for asking again

NJV

Posted by: BeyondTheTech

Quote:

Originally Posted by nv00021

If anyone can help me with issue it would be great, as I have email the support people for 4Smartphone for support and have gotten nothing...

I get to the point in the set up process where is asks me to save the .cpf (CAB) file. I click yes of course and then I get the following message:

CHANGE OF DEVICE SETTING UNSUCCESSFUL
Installation of nick.vlittas@premiereglobal.com_p_.cpf was unsucessful. The program or setting cannot be installed because it does not have sufficient system permission.

Please help.....I need to get this going before I leave for the US on a business trip next week.

Thanks
NJV

I resolved the security issue and have posted the file and details on my blog.

Download Cert_SPCS.cab from www.beyondthetech.com/blogs/kjam

What's surprising is that a carrier (Sprint) would be the first to unlock the device (file was pulled from their PPC-6700) whereas carrier-free devices such as the K-JAM and JASJAR still have the lockdown.

Posted by: sonicyoof

Hi all,

I just got my K-Jam today and the first thing I did (after removing the a/v stuff etc) was to set it up to sync with my corporate exchange server..

first of all it wouldn't work but after a while it did. since then it's been on and off - sometimes it won't sync and I see this in the activesync status page:

"The server could not be reached. This can be caused by temporary network conditions.

Support code: 0x80072EE2"

Is that all it is - network problems?

Posted by: sonicyoof

btw, if I soft reset, it works again.. but it will start suffering the same problem again soon

anyone else seen this?

Posted by: whtrbt7

@JT4
Uhhhhhh OWA should reflect all new e-mails when they come in. Make sure that you allow pop-ups from OWA because if you don't, I don't think appointments and other features are useable. Also make sure that you use Internet Explorer since things just seem to work right from there. As for using RPC over HTTP to connect Outlook 2003 to the Exchange server, go to your FAQ and download the setup file for your account. Remember to set your accounts inside of Control Panel --> Mail. It will then make all of Outlook a client for the Exchange server. I like this the best since it's got all the power of mobility and none of the weaknesses.

@nv00021
You should really know and enter the settings for the Exchange server by hand. It's good knowledge to know just in case you need to hard reset your device in the middle of nowhere and need to get your information. Please refer to 4smartphone's FAQ to get your Exchange account settings.

@Sonicyoof
You've got some really strange functionality. Here are some helpful hints:
1. Turn off your firewall and see if you get better synchronization. I have a feeling that the firewall is rejecting your mobile device. If this is the case check the log files on the firewall and see what kind of errors you are getting.
2. Check DNS settings to see if your DNS is reliable. It's very possible that you aren't externally resolved. If this is the case, you need to resolve the address with another DNS server so it can propagate through the internet.
3. Check your network equipment. Is your network equipment working correctly? test reliability by guaging lost packets.

Posted by: nv00021

Got them and DONE....Thanks Gents

NJV

Posted by: golfguy88

Hi, hope you don't mind a question from a novice.

We have wifi at the office using EAP-TLS and MS Exchange. How do I get a certificate into my PPC2003 device so I can connect via wifi? The PPC is a toshiba e805 with EAP-TLS built in. Our office admin doesn't know how, as they're not familiar with PPC. EAP-TLS is what we use on our notebook PCs.

TIA

Posted by: whtrbt7

Wow, a EAP-TLS setup with MS Exchange is quite rare. I take it you guys are running an 802.11i wireless network. I have a link that will get you started. It's a little funky but it works in EAP-TLS via WM2003SE. The reason why you don't find much documentation on this procedure is due to the fact that it's not generally accepted. It also requires a 3rd party program to get EAP-TLS setup correctly since the authentication protocols need to be sent.

http://www.jacco2.dds.nl/networking/crtimprt.html

Posted by: golfguy88

Quote:

Originally Posted by whtrbt7

Wow, a EAP-TLS setup with MS Exchange is quite rare. I take it you guys are running an 802.11i wireless network. I have a link that will get you started. It's a little funky but it works in EAP-TLS via WM2003SE. The reason why you don't find much documentation on this procedure is due to the fact that it's not generally accepted. It also requires a 3rd party program to get EAP-TLS setup correctly since the authentication protocols need to be sent.

http://www.jacco2.dds.nl/networking/crtimprt.html

Thank you! That looks like the step-by-step info I've been looking for. I'll give it a try.

Posted by: tbhausen

Whtrbt7,

First, thanks for a super thread. I buzzed thru all nine pages of it last night trying to solve a problem I'm having and found nothing obvious, though I'm sure I'm doing something dumb... Here's a link to the pdaphonehome.com thread where I've described the issue (and learned about you):

http://www.pdaphonehome.com/forums/...&threadid=57850

I finally gave up and deleted the partnership, ActiveSync, and wiped the PPC last night... Do you have any suggestions that might put me on-track?

Thanks!
Todd/Indy

Posted by: whtrbt7

Welcome to HoFo and the Exchange thread tbhausen. We are going to change your setup just a bit since you are using the 6700. On your 6700 go to Start --> Activesync --> Menu --> Tools --> Options --> Server (tab). Place the FQDN of your server here. It should look like netbios.domain.toplvl. Make sure that your SSL is checked. Click on options and enter your username, password, and your main domain within the network. Make sure you save the password and then press OK 2 times. Press the Sync button and everything should work. If this doesn't work it's either one of those settings are wrong or you don't have external resolution for AES. I could help you test if you PM me.

Posted by: tbhausen

Thanks, I'll try that. Please note that I have achieved "Phone Collector" status and am not new to HoFo

The CPU at 100% is making it hard to evaluate changes...

Todd/Indy

Posted by: tbhausen

WhtRbt7, I sent you PM...

It looks like ActiveSync 4.0 and the 6700 were smart enough to populate all the settings within the ActiveSync app on the handheld (though the menu structure is a bit different than outlined above so I hope I'm in the right place).

Thanks for such a quick response!
Todd/Indy

Posted by: EvanZ06

Ok, question for whtrbt7 (or anyone else that can help out). The problem sounds very similar to the one sonicyoof is having. Anyway, here's the specifics:
We just got several PPC-6700 phones (Sprint), which have WM5. Our Exchange server is 2003 SP1, and sits behind a Pix 515 firewall that provides a NAT address to the outside world. I have DNS configured on the Internet to resolve the name to the external IP, and internally DNS resolves it to the actual internal IP of the server (using same name for both). The problem is that the phone will resolve and sync fine before connecting to the desktop, and will resolve once connected to the desktop. However, after disconnecting from the desktop, you must reset the phone for it to again resolve properly and sync wirelessly. My guess here is that the phone is getting the internal network IP of the server stuck in activesync, and no longer resolving the name properly until it is reset.
Is there a fix for this? If not, what are my options?
We can't resolve the external server IP from inside because it is just a NAT address and the firewall won't route to it from the internal network.

Posted by: whtrbt7

hmmmmm interesting. Even if you are using NAT, your Exchange server should be accessible from outside. Since it doesn't seem like you are VPNing into the network, you should be able to just use the external IP/DNS forwarding entries to synchronize. When you are working internally, you can still synchronize with the Exchange server since you are accessing from the outside. Internally, you should have a proxy server set up so you can access the internet. This way, your internal PCs can access internet and Activesync 4.x can then synchronize by going from inside to outside through the proxy and then back inside to the exchange server through the firewall.

Posted by: EvanZ06

We don't use a proxy server, we allow http/https access for our normal users (of course, I have full access) through the firewall itself. The exchange server is accessible from outside, the problem seems to be that once the phone connects via activesync on the PC, using the internal network, it can then no longer properly resolve the DNS name to the external IP without resetting. I've checked, and I can conect to the external IP without resetting, it just won't properly resolve the DNS name. Looks like this is one more reason to push the management for an ISA(proxy) server.

Posted by: whtrbt7

ISA server rocks. I use one on my cluster. I've never seen resolution problems on a mobile device before to tell the truth. Are you sure that the settings in AS4.x on your PC is the same as the one on your PPCPE? It should look exactly the same since you should always be using the external FQDN. Outlook itself should use RPC over HTTP.

Posted by: EvanZ06

Settings are exactly the same on the PC and the device. I think it all boils down to the fact that the FQDN is resolving to a different address internally (on the PC) than externally (on the device). I've been pushing for a seperate DSL/Cable connection for users with an ISA server (so our T1 can be dedicated for VPNs and external web traffic), and this is one more reason to go that route.

Posted by: casalambretta

Quote:

Originally Posted by whtrbt7

Let me get this straight, you can't get e-mails sent to your phone by mail addresses that have the SMTP nomenclature on the mail address? No matter what, all e-mail on the internet is sent using SMTP. Your carrier can however control your sending and receiving of e-mails based on your account. Some carriers require the use of their own POP/IMAP and SMTP servers. Exchange Activesync (EAS) however works differently. Instead of using normal ports such as 25 and 110 for e-mail, it uses port 80 to pull information from the exchange server. AUTD is still flakey so it won't function perfectly. I take it that your issue isn't with AUTD since you want to forward mails to an external e-mail to SMS converter. If you forward a copy of your mails to and SMS converter, AUTD should still work but you would receive your e-mails as SMS. Your carrier has an SMS e-mail address for you so if you forward your mails directly to the SMS e-mail address, you get your e-mails in text form on your phone.

Sorry to have taken a while to get back to you whtrbt7!

Vodafone here in Australia will not allow email to be sent direct to my phone using myphonenumber@vodafone.com.au, I am assuming that if I were able to get these kind of emails they would come through as an SMS. Unfortunatley this is preventing me from receiving the AUTD SMS on my device from 4smartphone to intitaite the Activsync.

I am trying to figure out a workaround to get AUTD to work here in Australia, any ideas?

Cheers!

Posted by: whtrbt7

AUTD can be used using your myphonenumber@vodafone.com.au address. You aren't sending an e-mail to your PPCPE, instead, you are sending a silent SMS which facilitates a pull to the Exchange server. If you are having issues with AUTD (since it is not entirely reliable), I suggest using the scheduled syncs.

Posted by: farzonalmaneih

sadly, the remote wipe console isn't included in SP2. We still have to wait.

Posted by: casalambretta

Quote:

Originally Posted by whtrbt7

AUTD can be used using your myphonenumber@vodafone.com.au address. You aren't sending an e-mail to your PPCPE, instead, you are sending a silent SMS which facilitates a pull to the Exchange server. If you are having issues with AUTD (since it is not entirely reliable), I suggest using the scheduled syncs.

OK, thanks whtrbt7.

Posted by: Trumps

Need some help with my Verizon/Samsung i730, Exchange 2003 (SP2) and AUTD...

Basically, I am at a loss here. AUTD didn't work with SP1, and I was always forced to synchronize manually or on a schedule. We did some troubleshooting, enabled the advanced loggging on the activesync stuff, and found that the messages aren't processed by the Outlook Mobile Access Categorizer. Upgraded to SP2, and found the same results...

When trying to use the AUTD troubleshooter from Microsoft, we can see that the address is correctly set for the username, but when we go to send a test message we get the generic "Could not access 'CDO.Message' object." error.

OMA, OWA, and all other http based exchange services work with aplomb. We just can't get the SMS messages out for the AUTD. Unfortunately 6+ hours of googling and searching here has not helped us either. Hopefully somebody here has encountered this issue of the messages not being processed by the OMA Categorizer...

Thanks!

Posted by: Wallace Lau

Quote:

Originally Posted by EvanZ06

We don't use a proxy server, we allow http/https access for our normal users (of course, I have full access) through the firewall itself. The exchange server is accessible from outside, the problem seems to be that once the phone connects via activesync on the PC, using the internal network, it can then no longer properly resolve the DNS name to the external IP without resetting. I've checked, and I can conect to the external IP without resetting, it just won't properly resolve the DNS name. Looks like this is one more reason to push the management for an ISA(proxy) server.

Just a quick note, even if you have a proxy server, unless you are running PIX OS 7.0 your firewall won't allow u-turn routing anyway (unless the proxy server sits OUTSIDE of your PIX... which wouldn't make sense). So proxy is out of the question. Nonetheless, ISA server with two NIC (one inside, one outside) is a good solution, but it gets expensive (HW, SW etc.) and it also have to bypass the PIX. Now if you are going to bypass the PIX already, what I usually do is to simply buy a cheap $50 Linksys router and let all users use that as their default gateway (I use DHCP server so changing all user's default gateway is cake). From there on, you would set your internal DNS to match your external DNS - so that even from inside your office, you will hit the Exchange server via its public IP address (the one NAT'ed via your static command). The route basically looks like this:

Desktop -> Linksys Router (1-to-many NAT) -> Outside interface of PIX -> Exchange (1-to-1 NAT).

Now here are the drawbacks:

1. You will need an additional outside IP
2. You *may* need to open up additional ports on the PIX, depends on if your desktop outlook clients's connection to Exchange got routted to the outside as well. For example, if Outlook is sync'ing to "Exchange.YourCompany.com" and OWA / WM5.0 is sync'ing to "Webmail.YourCompany.com", you would be fine. But if both of them are trying to connect to Exchange.YourCompany.com then even your desktop client will have to make that round-trip outside your firewall, hence the additional ports on your PIX. Now do keep in mind you can lock down access to those additional ports via IP address (i.e. only allow access to those additional ports if it comes from the Linksys router), so its not as big of a security concern as you might think.

Hope that helps.

Wallace

Posted by: EvanZ06

I decided just to turn on routing and remote access on one of my internal servers ans open the ports in the Pix for it. Works perfectly.

Posted by: defii

This whole thread is rather lengthy and it's possible my answer is buried somewhere. However, if you don't mind addressing a question or two for me, I would be very grateful.

I use 1and1 as my Exchange hosting service. It has worked flawlessly with my desktop, my laptop (both running Outlook 2003) and web access when necessary. Tomorrow my 9100 arrives and I have found some information on how to configure the device for both desktop and Exchange Server synchronization. Here are my questions:

1. Most directions I've seen tell how to set up sync with the server, but there is nothing about configuring Pocket Outlook. Is that because Pocket Outlook on the device is automatically set up once synchronization with the server is configured? Is there something else to do?

2. I understand that until MS provides an update for the WM5 devices, tasks still do not synchronize. Is it possible then to sync tasks with the desktop and everything else with the Exchange Server?

3. There was some earlier concern that when synchronizing with the Exchange Server, messages do not appear in the Sent folder on the device? Is that issue still a problem? If so, is there a way around it?

4. Do these devices automatically synch with the server over a GPRS connection, or is it based on a preset schedule?

5. Finally, since the number of emails and files on the Exchange Server could be quite large, is it possible to limit the emails/files that are placed on the 9100 when it's synced? For example, can the device be configured to sync only email from, say, the past ten days? I believe that can be done with desktop sync, but I'm not sure it will work with the Exchange server.

Thanks to any and all who has answers.

Posted by: cvs

Is there a way to access my Global Address List on the Exchange Server from my device. My company is running Exchange 2003 with SP1 and I'm using a K-Jam. I noticed there is a way to enter an online address book in Pocket Outlook but I have know idea what to enter. Thanks.

Posted by: whtrbt7

Hello everyone, I've been out of contact for a little while but I will get to you guys asap. I have a few hours later to answer questions and help people with their exchange to PPCPE matters.

Posted by: Wallace Lau

defii,

I will try to answer those question that I can answer.

1. When you first plug-in your 9100 into your PC (via USB), it will ask you how you wanted to sync, and you can enter the Exchange server's FQDN (www.YourCompany.com) so the device knows how to find Exchange and can sync directly with it. Now if you don't want to ever plug your phone into a PC and use ActiveSync, you can manually configure it to sync with Exchange over the 9100 by opening the Comm Manager (the button above the volume control on the left of your 9100), then click on the ActiveSync button (bottom of the screen), click "Menu" (lower right), then click "Add Server". There after enter your Exchange Server's FQDN on it.

2. I am not sure about that, I think as long as Exchange SP2 is installed you can sync tasks directly with it. The update for the device is to offer AUTD (Always Up To Date) over HTTP, as opposed to AUTD over SMS (Exchange SP1). Here is an article on how to configure AUTD over SMS, but since you are using a hosted provider you only need to read the device configuration section.
http://www.microsoft.com/technet/pr.../2003/autd.mspx

3. I have to defer this to someone else.

4. If you setup AUTD as per #2, you can set it either to use a schedule, or sync whenever a new item arrives at Exchange. The article above will show you how to set schedule.

5. Yes, after you setup the direct-sync configuration with Exchange server, you can open your Comm Manager again, click on Menu -> Configure Server -> Next -> Advanced -> Next (which will land you at the screen to customerize sync options for each item). From there, click on e-mail, Settings, and change how many day you want to include. Default is 3 days (on my Qtek 9100, at least).

Hope that helps.

Wallace

Posted by: defii

Thanks for your responses, Wallace. I did try to sync Tasks with the Exchange Server, but it was not an option. I had to sync tasks with the desktop. So, there may be something there to work out yet.

Posted by: whtrbt7

@Defii

1. The sychronization process configures your PPCPE as a client device hence contacts, calendar, and e-mails sychronize with the exchange server.
2. Tasks can be sychronized now if you use AS4.x on your desktop or laptop. If you want tasks and notes synced wirelessly then you would need goodlink.
3. sent folder items can be synced via AES by simply going to manage folders in the Messaging application
4. AUTD is automatic via SMS and GPRS. You can also have set scheduling or once sp2 is piblic, you can push via http on gprs.
5. The settings have limits you can set for what sychronizes to the exchange server. Caledar and e-mail has settings within activesync application.

@cvs
You can only access the GAL through OWA or Outlook 2003 right now. I would suggest using OWA if you are on a PPCPE. Most of the time I integrate the GAL into the local contact list if it's needed. This way, it sychronizes over AES.

@everyone
I have limited access right now until 11/4/2005 so please bear with the short responses. Once I get back to my main office I can get you more in-depth info.

Posted by: matchtrader

If you have AES SP2 installed on the server, you can sync Tasks wirelessly. I am doing so right now and it's working fine. The only trouble is the snooze/dismiss information doesn't seem to sync (but then again, I don't think it ever did).

Posted by: EvanZ06

Installed SP2 night before last. Tasks sync directly with server works without any problems. Haven't tried the AUTD over http yet.

Posted by: AllGlobaltk

Quote:

Originally Posted by EvanZ06

Installed SP2 night before last. Tasks sync directly with server works without any problems. Haven't tried the AUTD over http yet.

AUTD over http? How exactly is that going to work? I thought you needed security pack for this?

thanks

Posted by: EvanZ06

Well, I was thinking it was part of SP2. Guess not, I looked around last night and couldn't find any way to set it up.

Posted by: Alex301

Hey Guys,

I think that this may have already been visited but I was hoping someone could readdress it. I am currently a Blackberry user and connect to my coporate exchange via BES. I have been planning to make the jump to a Win Mo 5.0 device however the e-mail sync is a concern of mine. This is mainly due to the fact that my company is running Exchange 2000.

What I would basically like to know from you guys is what are my options. I hope that I am not SOL.

Thanks,

Alex

Posted by: whtrbt7

With SP2, the tasks are sycable since the AES module is upgraded to handle the extra fields on on the database. I'm not sure why they didn't upgrade the entire set of PIM but it's marginably more marketable than sp1.

AUTD over http does require msfp since the pull agent needs to be installed into the connections.

I'll detail the technicals once I get back.

Regarding exchange 2000, you will need exchange 2003 sp2 to have the new features. If you have the mobility pack (not sold anymore) then AES will be able to connect. If you don't have the mobility pack, it's time to upgrade.

Posted by: defii

I use Exchange hosting so that I can have my QTEK 9100, my dekstop and my laptop (IBM x41 Tablet PC) sychronize. It seems though that the photos I've added to the contacts on my desktop do NOT sync across the Exchange Server. They're not on my PDA at all. I recall when I synched directly with Outlook (using an Axim x51v), all the photos were transferred to the device.

Is there something I should be doing or is that a limitation of the Exchange Server? Thaks.

Posted by: jamieettedgui

Firstly thanks to you all for the great help I have gotten from this forum.

I wonder if anyone can help me with an issue I have.

I have a Qtek 9100 and am syncing to an Exchange Server (SP2) using SSL. Everything is working fine, I have my certificate installed on the phone etc..

The phone sycns without fail when connecting via USB however when syncing Over The Air via GPRS about 20% of the time the phone errors. Support Code 0x85010014 . When I look in the log I can see the HTTP/1.1 500 Internal Server Error

A good proportion of the time it works but sometimes it just errors straight away. I don’t think it is a problem on my exchange server as it errors too quickly for it to even have connected to the server. The log also supports this theory.

I also have a i-mate sp5 and this works perfectly without fail every time. I was wondering if anyone else was having the same problems and could help.

Posted by: DanITman

I am having an issue with syncing as well.

I can get everything to sync expect for my email. It shows it as syncing but quits half way throught and doesn't downloading any email.

Any help would be great. I am syncing to Exchange 2003 with SP1.

Thanks

Posted by: Alex301

whtrbt7,

Thanks for your response. What is this Mobility Pack that you mentioned isn't sold anymore? Is there anyway to dig up a copy of this? The odds on my corp going to Exchange 2003 anytime soon is very remote to say the least.

Thanks,

Posted by: Luch

I currently have the following:

1) QTEK 9100 (windows mobile 5.0)
2) Microsoft Exchange 2003 with service pack 2
3) I am with Rogers Wireless (and receive unlimted incoming sms messages but only can do about 15MB of data transfer a month [recieve about 100-150 e-mails a day... some with attachments and some w/o]

I want to be able to recieve my e-mails/contacts/tasks and so forth wirelessly (gprs/wifi).

Someone posted the following link to follow to set this process up:
http://www.microsoft.com/technet/pr.../2003/autd.mspx

Do I just follow the instructions on the website to get it up and running even though its dated back in Dec 04? (and doesnt talk about sp2)

also would my Rogers Wireless SMTP address to enter under SMTP domain for exchange 2k3 be "smtp.rogerswirelessdata.com" thats what I found here

How will the handheld sync? would it send my phone an sms everytime a new message is in my inbox at the exchange side and than force my phone to do a sync? or would I setup an auto sync? Which method would be better (taking into consideration that I only get 15MB of data transfer a month and recieve about 150 e-mails a day [some with attachments and some w/o... also i do little surfing and pocket msn]...)

thanks for any info you can provide me... (going to wait for some replies before I start messing around with the exchagne server and my phone...)

Posted by: whtrbt7

@Defii
Currently, Exchange does not support photo synchronization. I believe that SP2 does support photo synchronization. I don't really use photo contacts myself since it takes up a lot of space.

@jamieettedgui
Your error comes from HTTP server timeout which is usually associated with either a DNS resolution issue or slow GPRS connection. Either of those could cause the error. Another possibility is a corrupted entry within the PIM database. To clear your database, just export to an excel spreadsheet, delete everything and then re-import the spreadsheet. Smartphone and WM5PPCPE are different technologies so there is a difference in usability and synchroniation methods.

@wmustudent99
You may have a corrupt entry within your e-mail. Try deleting a few or change the settings to receive the last 3 days worth of e-mail. Also check to see how much internal memory you have left. If you don't have enough internal memory, the e-mails won't download.

@Alexsocal
The Microsoft Mobility and Feature Pack (MSFP) is a separate add-on to the Windows Mobile 5.x OS. It will be available as an extended ROM CAB file which will update the OS to handle Exchange 2003 SP2 features and also remote management features. This won't be publicly available until December 2005 I estimate. There are however binaries floating about which can be compiled. I would only suggest using them if you have the skills to use them otherwise, they will be a deployment headache. I hope this answers your question adequately.

@Luch
Wow, a complete fresh setup! I love those. Ummmmm let's see, where to start? You need to setup the exchange server properly. If you are just beginning this, I would highly recommend hiring an Exchange sys admin to help you or do it for you. You can always watch them to learn the process of setting up a new server/cluster. I'm of the self-taught breed so if you want to do it yourself, you do need to read a lot of articles found at Microsoft since those provide the best reference materials. Deployment is a little different but still manageable.

Regarding your e-mail volume: you may want to nix AUTD since it won't handle your mail volume very well. For cases of over 60 e-mails per day, I recommend using a scheduled sync every 15 minutes. Once MSFP and SP2 are generally public, you can use the "push" method on SP2 to get faster e-mails. If you have more specific questions regarding exchange I could answer them for you but I would seriously recommend reading MS literature or hiring a sys admin for setup. Worst case scenario is that you crash the AD and have to reinstall. Have fun! =)

Posted by: Luch

Quote:

Originally Posted by whtrbt7

@Luch
Wow, a complete fresh setup! I love those. Ummmmm let's see, where to start? You need to setup the exchange server properly. If you are just beginning this, I would highly recommend hiring an Exchange sys admin to help you or do it for you. You can always watch them to learn the process of setting up a new server/cluster. I'm of the self-taught breed so if you want to do it yourself, you do need to read a lot of articles found at Microsoft since those provide the best reference materials. Deployment is a little different but still manageable.

Regarding your e-mail volume: you may want to nix AUTD since it won't handle your mail volume very well. For cases of over 60 e-mails per day, I recommend using a scheduled sync every 15 minutes. Once MSFP and SP2 are generally public, you can use the "push" method on SP2 to get faster e-mails. If you have more specific questions regarding exchange I could answer them for you but I would seriously recommend reading MS literature or hiring a sys admin for setup. Worst case scenario is that you crash the AD and have to reinstall. Have fun! =)

Sorry for not being too clear about my question.. i currently have the exchange server up and running and recieve e-mails with out any issues... I now have to set it up to sync wirelessly but am not sure how to do that part... do u have any guides to follow?
Are there special things to do with SP2 when setting up this mobile sync part? The link that i provided from MS, is that good enough to follow?

Anything else I should know?

Posted by: whtrbt7

Ah, I thought you didn't have anything setup. The procedure for AES is the same one from MS. It's been the same since 2001 I think. You just need to go into the system manager (exchange) and set up mobile access. Other than that, the rest of the settings on the server should be the same unless you have security issues. If you are running ISA server, it should be extremely easy. Oh, almost forgot: make sure you open the ports specified on the MS instructions. I normally open those specific ports completely so I don't get DNS resolution failures.

Posted by: io_burn

Am I overlooking something totally stupid here? I've recently reorganized my inbox in to several subfolders, instead of just doing categories. I cannot figure out how to get my K-JAM to recognize that subfolders inside of the Inbox exist. Am I doing something wrong, or is this just a limitation of the device?

Posted by: aadadams

Double click the email icon in MS AS. Select folders and expand the inbox using the + sign. place a check in all folders you want to sync.

Posted by: io_burn

I can't double click in Active Sync? When I go to E-Mail Sync Options it only gives me the option to sync the previous week, limit email size, include attachments, etc.

Posted by: aadadams

Sorry, but my answer was for desktop activesync not OTA. Someone else will have to field that quesion for you.

Posted by: Luch

Quote:

Originally Posted by whtrbt7

Ah, I thought you didn't have anything setup. The procedure for AES is the same one from MS. It's been the same since 2001 I think. You just need to go into the system manager (exchange) and set up mobile access. Other than that, the rest of the settings on the server should be the same unless you have security issues. If you are running ISA server, it should be extremely easy. Oh, almost forgot: make sure you open the ports specified on the MS instructions. I normally open those specific ports completely so I don't get DNS resolution failures.

when i connect my device to my pc and click syn it comes up with this error:

Result:
The Security certificateo n the server is invalid. Contact Your Exchange Server Administrator or ISP to install a valid certificate on the server.

Support Code: 0x80072F0D

the certificate on the exchange server is vlaid.. this is what the certificate displays when u access OWA:

The security Certificate is from a trusrted certifying authoirty (green check box)

This secruity certificate date is valid (green check box)

the name on the security certificate is invalid or does not match the name of the site (yellow caution box) <--- this is the only problem I think?? This is because the certificate was made on our certificate server and than was later implemented on the exchange server...

What can I do to make it work?

---EDIT--
Ok so i did some searching and found this from Microsoft:

Quote:

INTERNET_45
INTERNET_45 (ERROR_INTERNET_INVALID_CA): Synchronization failed. The security certificate on the server is invalid. Contact your system administrator or ISP to install a valid certificate on the server and try again.
Explanation: The synchronization client tried to validate the certificates, but it detected that a certificate that is not valid is installed.

User Action: Install a valid certificate on the server, and then try to synchronize again.

By default, the following root certificates are installed on Pocket PC 2002 devices.
Verisign Class 1 Public Primary CA
Verisign Class 2 Public Primary CA
Verisign Class 3 Public Primary CA
Verisign Class 3 Public Primary CA (2028)
GTE Cybertrust ROOT
GTE Cybertrust Solutions ROOT
Thawte Server CA
Thawte Premium Server CA
Entrust.net Secure Server
Entrust.net CA (2048 bit)

If you are using a certificate that is not trusted, you can turn off certificate validation on the device by using a .cab file that is provided in the Support\Tools\Disable SSL folder on the Microsoft Mobile Information CD. Copy the AS_Cert_OFF.cab file to your device, and then run the program on your device.

so i found AS_Cert_OFF.CAB and downloaded it on put it on my storage card... I installed it and it told me it install fine but when I went to sync I still get the same message

any suggestions??

Posted by: whtrbt7

@ioburn
You didn't do anything wrong. Follow these directions:
Start --> messaging --> menu --> tools... --> manage folders
From here you just check the mailboxes you want to sychronize.

@Luch
Hmmmmmmm do you have CA on the exchange server? Normally things are smoother if you create the cert directly on the exchange box since it automatically creates the cert permissions. The other solution would be to go with a 3rd party cert such as verisign and that would fix the issue.

Posted by: Luch

the CA addon was installed on one of our GC Servers. I guess I can either install it on the exchange server and create a new cert for it or purchase one from a trusged company such as verisign....

but is there nothing else I can do? or are these 2 my only options?

Posted by: Wallace Lau

Quote:

Originally Posted by Luch

the CA addon was installed on one of our GC Servers. I guess I can either install it on the exchange server and create a new cert for it or purchase one from a trusged company such as verisign....

but is there nothing else I can do? or are these 2 my only options?

You will need to add your CA's root cert into the device. If I understand it correctly, the device is still not trusting your home-brew cert (since you have your own CA, and your CA obviously is not trusted by the device by default). The same problem will also occur even if you let Exchange generate its own cert (instead of using your in-house CA), because Exchange's cert won't be from a trusted root CA either.

I have to run through the same process because I am using a GoDaddy cert on my Exchange server, and although its a public cert it is a intermediate cert backed by ValiCert, which of cause was NOT part of the default trusted Certificate Authority (ala Verisign or Thawts) in the device.

Anyway, to install the cert in your device you simply need to export it from your server and run the cert in your PPC. My 9100 recognize the .cer file format and automatically imported the root cert without having to install any additional software. Anyway, assuming you know enough about Exchange and CA, here are the simplified steps.

1. Open IE and go to your OWA interface. Double click on the "lock" icon on the bottom to see the detail of your current cert, and go to "Certification Path". If more then one cert is listed on the path, write down the top item which is the root CA your server is using. It might be something like www.YourCompany.com or server.YourCompany.com depends on how you set Exchange and your CA up.

2. Go to either your exchange or GC box, open MMC (Start -> Run -> "MMC" -> Ok) and add the Certificates Snap-in (not Certificate Authority snap-in) for your "computer account" / "local computer". Alternatively you can run the MMC from your desktop and remotely open your Exchange box's computer account... but to be safe I'd terminal-service to the Exchange box and do it from there.

3. Open up the "Trusted Root Certificate Authorities" tree, and under "Certificates" look for one that is named exactly like the one you found on #1. Right click, All Task, Export and export it as a DER Encoded X.509 cert.

4. Copy the exported cert onto your iMate.

5. Open up File Explorer in your iMate, find that file, and double click to execute. It should automatically imported the cert.

6. Now try sync'ing again. Good luck.

Wallace

Posted by: Wallace Lau

Oh by the way, once you have the cert installed in the PPC, you can go to Settings -> System -> Certificates, and verify that it is indeed installed. It should show up under the "Root" tab.

W.

Posted by: Wallace Lau

Oh one more thing... since you have a home brew Exchange server, once you get the cert going, if you still have problem sync'ing and you get some kind of permission denied error (0x85010004), check your IIS security settings in your exchange box, specifically IP restrictions. For some reason my Exchange box allows all IP to access the OWA web-app (/exchange and /exchweb) but defaulted to only allowed local IP addresses to access the ActiveSync web-app (/Microsoft-Server-ActiveSync). So initially all my GPRS/EDGE sync was all denied by IIS, same for even USB connections (the device will pick up a 169.254.2.x/24 address... not the desktop's address. I suppose the desktop is doing some NAT'ing for the device). Until I open up those IP restrictions on the ActiveSync "virtual directory", my 9100 won't sync directly with Exchange.

W.

Posted by: Luch

Quote:

Originally Posted by Wallace Lau

Oh one more thing... since you have a home brew Exchange server, once you get the cert going, if you still have problem sync'ing and you get some kind of permission denied error (0x85010004), check your IIS security settings in your exchange box, specifically IP restrictions. For some reason my Exchange box allows all IP to access the OWA web-app (/exchange and /exchweb) but defaulted to only allowed local IP addresses to access the ActiveSync web-app (/Microsoft-Server-ActiveSync). So initially all my GPRS/EDGE sync was all denied by IIS, same for even USB connections (the device will pick up a 169.254.2.x/24 address... not the desktop's address. I suppose the desktop is doing some NAT'ing for the device). Until I open up those IP restrictions on the ActiveSync "virtual directory", my 9100 won't sync directly with Exchange.

W.

so after following your steps for the cert transfer I did receive the following error:
"ActiveSync encountered a problem on the server. Support Code:85010014"

so I went on my IIS settings on the server and checked the following IP Restrictions: ExchangeName/Web Sites/Default Web Site/Exchange and there are no restrictioned (allow all is granted)
than I checked ExchangeName/Web Sites/Default Web Site/ExchWed and samething, all granted
Than I checked ExchangeName/Web Sites/Default Web Site/Microsoft-Server-ActiveSync and that also has "grant all" enabled...

so now I don't know what else to check or do

Posted by: Luch

Ok I GOT IT WORKING

after dealing with the cert stuff, I looked up the server side error and had to recreate the OMA/ActiveSync Virtual Directory on my exchange server and edit the registry to point to my new VD.
After that, I edited my current SSL Cert to have my outside mail server to be the same as the external mx record.

Here is the link that helped me to recreate the VD on the exchange server...
http://support.microsoft.com/kb/817379

So now I must wait for Good Link 4.7 to come out (nov 15 is what my rep is telling me) so I can use it with my QTEK 9100

... but for the time being I have it working via ActiveSync

Posted by: angst911

Quote:

Originally Posted by Wallace Lau

0x85010004

I'm seeing this lovely error on some of our 15 PPC-6700 devices.. I've never gotten it personally but a bunch of others have... I'm lost as to what is causing it.

Posted by: whtrbt7

Error 0x85010004 can also happen if you are overloading your connection. If you have too many concurrent connections and the Exchange server can't handle all of them at the same time then it times out the last person to log in. Make sure you guage your access level by paying attention to the bandwidth meters.

Posted by: Luch

Quote:

Originally Posted by angst911

0x85010004

I'm seeing this lovely error on some of our 15 PPC-6700 devices.. I've never gotten it personally but a bunch of others have... I'm lost as to what is causing it.

follow my threads... i was also getting it! and i solved it

Posted by: burnmaxx

Quote:

Originally Posted by Wallace Lau

A big thanks Wallace! Great explanation...the problem I had was not exporting the proper cert.

Posted by: spartanrob

Great thread, but I still need help. Trying to sync my K-Jam. My IT guys can see my trying to get in, but i can't sync. They say i'm coming in on port 443 but something the header is making it appear like it's coming in on port 80 so it's getting blocked. This is the error i'm getting: Your account in Exchange Server does not have permission to sync with your current settings.

Any help is appreciated.

Posted by: Wallace Lau

Quote:

Originally Posted by spartanrob

Great thread, but I still need help. Trying to sync my K-Jam. My IT guys can see my trying to get in, but i can't sync. They say i'm coming in on port 443 but something the header is making it appear like it's coming in on port 80 so it's getting blocked. This is the error i'm getting: Your account in Exchange Server does not have permission to sync with your current settings.

Any help is appreciated.

Did your IT guy tell you where/how they "see" you coming in? Via the corporate firewall? It is possible that your sync request is coming in through the firewall fine only to be blocked by IIS (similar to my case). In that case perhaps the JAM fall back to port 80 and the firewall ended up blocking it thereafter. If you can have your IT guy check the IIS directory's security settings (read my post dated 11/3/05), that would be a good start. At least you can eliminate one factor of it and its a simple thing to check. Thereafter follow Luch and whtrbt7's instructions - if you have not already done so.

Otherwise I am sure whtrbt7 will have more question to help you debug your particular scenario...

Wallace

Posted by: whtrbt7

Okie I'm here!!!!

A server admin can "see" people going in and out in the logs (verbose or otherwise). If you have a corporate firewall, you can also see the logs on there. Port 443 is the SSL port. Normally, if you set your AES for SSL, you use this port to process a secure activesync. You also need access to port 80 since that is a general port where most Exchange info is passed through.

Okie, recommendation time: If you are using SSL, turn it off and direct traffic through 80 and 8080 to the Exchange server. If it works without SSL, that means your SSL setup was incorrect the first time. Try re-enstating the SSL and make sure your certificates are correct.

Posted by: angst911

Quote:

Originally Posted by whtrbt7

Okie I'm here!!!!

the problem is probably related to requiring SSL on the exchange directory, and it not allowing all the proper auth types on the relevant exchange virtual directories. There is a MS KB article related to this. Search on microsoft.com, I can't rember the article number, but I stumbled across it a few weeks ago, I believe on of the keywords was forms auth and activesync.

What happens is that activesync causes the server to try to talk to itself and log into the /exchange directory to check for messages, but it will only do it on port 80 by default, and never with SSL. It also requires basic auth and digest auth be turned on for the exchange directory in IIS

Posted by: defii

I use 1and1 as my hosted Exchange Server. Up until recently, photos would not synchronize from my Outlook desktop to my QTEK 9100. Today, the photos simply appeared. I was under the impression from a posting on this thread the the Exchange Server could not synchronize photos.

Another issue is the Tasks. They do not synchronize either. Is there some sort of update that needs to be done (say the recent service pack)?

Posted by: defii

Quote:

Originally Posted by defii

I use 1and1 as my hosted Exchange Server. Up until recently, photos would not synchronize from my Outlook desktop to my QTEK 9100. Today, the photos simply appeared. I was under the impression from a posting on this thread the the Exchange Server could not synchronize photos.

Another issue is the Tasks. They do not synchronize either. Is there some sort of update that needs to be done (say the recent service pack)?

Well, I think I understand what happened. I can now sync the photos and my tasks via the Exchange Server. Obviously 1and1 did an update. Nice!

Posted by: EvanZ06

Quote:

Originally Posted by defii

Another issue is the Tasks. They do not synchronize either. Is there some sort of update that needs to be done (say the recent service pack)?

OTA task sync requires SP2 on the Exchange server.

Posted by: spartanrob

Quote:

Originally Posted by Wallace Lau

Thanks all for your help. No success yet, but my IT guy doesn't like to do a lot of 'messing around' on the server until after hours. hopefully more tomorrow.

Posted by: whtrbt7

1&1 updated to SP2 just recently which was part of the cause of the downed systems. I believe their MAPI client wasn't configured right when it was installed. Tasks synchronize fine over 1&1 now. I didn't notice until this morning since I have had task synchronization for quite some time now.

Posted by: defii

I read somewhere that you can populate Entourage 2004 for the Mac with Contacts, Tasks, and Appointments from the Exchange Server. I've used Entourage and the data fields are different (if I recall correctly). Has anyone used entourage with an Exchange Server and can say how effectively it works? What data is lost in transition? Any othe notes or thoughts on this would be helpful. Thanks.

Posted by: mcsfo2000

Hi there,

I have a Samsung i600 (Verizon Wireless) Smartphone 2003, sync'ing wirelessly via Exchange ActiveSync to my Exchange 2003 SP2 server, behind a PIX 501 firewall, man it works great!

But when I enable SSL in the ActiveSync connection properties, it stops working. I'm guessing that I need to generate a certificate... How should I go about doing that?

-Michael

Posted by: whtrbt7

@defii
Entourage versions 10.1.14+ will synchronize directly with the Exchange server. Everything goes through from what I know. I haven't seen anything that hasn't gone across.

@mcsfo2000
SSL requires a lot of components to run. You need CA installed, you need to open up ports in ISA or your firewall for SSL, you need to have the virtual directories correct for access via SSL, and you need to make sure that the certs are installed on your mobile device. I would suggest looking at the Microsoft documentation for setup of SSL since it's a pretty lengthy process. Also make sure you turn on logging so you know what is going on.

Posted by: Urban Strata

Hi all,

I sorted through a number of pages in this thread and couldn't find a solution to my problem (probably because of my limited technical knowledge, so a lot of this discussion is over my head). I'm having a hard time just knowing where to start with Exchange synchronization. Here's my situation:

* My company is running Exchange 2000.
* I'm running Windows Mobile 5.0 and ActiveSync 4.1 on the desktop.
* My IT admin says I need to access e-mail by HTTP or HTTPS at the address: vpn1.ourdomain.com.
* My IT admin says I need SSL.

I tried setting up a mailbox in Outlook Mobile, but that didn't work. Then I tried setting up a server synchronization in ActiveSync on my device, but it just churned and churned without ever actually synching anything.

Any ideas of where I should start? My IT admin won't help me further because he "only supports the Palm OS platform."

Thanks!

Posted by: whtrbt7

@Urban Strata
Okie, it sounds like you don't know where to start. First thing you need to do is ask your Network admin if the Exchange 2000 server has the mobility pack installed. If not, you're not going to be able to synchronize to the server directly. If it is installed, then you need to enter in the FQDN of the server and also check the SSL box. You should have your username, password, and domain ready. These will be entered when you start the Exchange server setup in the Activesync wizard on the WM5.x device. Keep in mind that if you don't have OTA Activesync, you can still Activesync to Outlook 2003 on a PC.

Posted by: Urban Strata

Quote:

Originally Posted by whtrbt7

@Urban Strata
Okie, it sounds like you don't know where to start. First thing you need to do is ask your Network admin if the Exchange 2000 server has the mobility pack installed. If not, you're not going to be able to synchronize to the server directly. If it is installed, then you need to enter in the FQDN of the server and also check the SSL box. You should have your username, password, and domain ready. These will be entered when you start the Exchange server setup in the Activesync wizard on the WM5.x device. Keep in mind that if you don't have OTA Activesync, you can still Activesync to Outlook 2003 on a PC.

Thanks for the help, whtrbt7! I'll ask my admin about the mobility pack. In the meantime, I tried using the FQDN "vp1.domain.com." (I didn't realize this required a trailing period) with my usual username, password and domain. SSL was checked. I got this response:

"The server could not be reached. This can be caused by temporary network conditions. Support code: 0x80072EE2"

Is this a clear sign that we don't have the mobility pack? -- Or is it more likely a firewall issue or something else? Fwiw, the rest of my company is using Treos with Visto on our Exchange 2000 server, so I know it's got some kind of mobile capability...

Posted by: whtrbt7

@Urban Strata
Are you using a VPN portal to get into your network? If yes and you are on T-mobile, you need to be on their corporate internet plans and access the internet3 APN. If you don't VPN into your network then that message means that you are firewalled or you don't have the mobility pack.

Posted by: Urban Strata

Quote:

Originally Posted by whtrbt7

@Urban Strata
Are you using a VPN portal to get into your network? If yes and you are on T-mobile, you need to be on their corporate internet plans and access the internet3 APN. If you don't VPN into your network then that message means that you are firewalled or you don't have the mobility pack.

Interesting -- I think it must be one of the latter two cases, because I don't need a VPN to access OWA.

Just to be sure, the mobility pack is available for Exchange 2000? For some reason, I was thinking that was just an Exchange 2003 thing...?

Posted by: whtrbt7

@urban strata
If you don't already have the mobility pack for Exchange 2000, you won't be able to synchronize. It's a separate package for older Exchange 2000 systems. Exchange 2003 has it built in already, hence you can synchronize with Exchange 2003 servers almost out of the box.

Posted by: defii

Quote:

Originally Posted by whtrbt7

@urban strata
If you don't already have the mobility pack for Exchange 2000, you won't be able to synchronize. It's a separate package for older Exchange 2000 systems. Exchange 2003 has it built in already, hence you can synchronize with Exchange 2003 servers almost out of the box.

Of course, even with Exchange 2003, on the server end SP2 has to be installed as well in order to be able to sync the following:

-- photos
-- tasks

Posted by: defii

I have an email that points to a post I can't seem to find. I'm cutting and pasting it since I can't locate it in the thread:

wtrbt7 -- I have posted a couple of problems that I have encountered
over the past couple of days relating to AS 4.1 and AES 2003 but since
one of my problems relates specifically to this thread, I thought I would
ask again in the hopes that you or someone might be able to help. I
any event, after a hard reset (done for performance reason unrelated to
syncing) and installation of the official AS 4.1, I can no longer sync
with my server. It seems that although I have configured my server
correctly (I think), the server keeps asking for my password, which I have
entered in correctly both in the set-up screens and when prompted
again. Nothing seems to work. I even changed my network password and
reconfigured my server settings on my K-jam.

Just a couple questions: Did the device sync initially with A.S. 4.1 and then stopped after a while? There is a test you can do. It's not fun, but you can always uninstall A.S. 4.1., do a hard reset, install A.S. 4.0. and see if the problem continues. That way, you can be sure that it is related to 4.1. It's not a sophisticated answer, but it's a start.

I just installed 4.1. last evening as I await my QTEK 9000. I'll try to sync it in a few hours (later today) and I'll let you know if I encounter any trouble. If I do, that may also be an indicator that it is 4.1. related. I've been able to sync with no trouble at all so far.