vB Easy Archive

Pages: 1

xde?
(Click here to view the original thread with full colors/images)

Posted by: orion2087

hey, i've read some things about xde and replacing defective phones. reason being, i want to look into the warrenty of my mpx220, the screen collects massive dust, the charging post is getting really picky about the angle, and now my earpeice doesn't work. what is xde, is it cingular, or moto? what is their number?

Posted by: medenblik

Quote:

Originally Posted by orion2087

hey, i've read some things about xde and replacing defective phones. reason being, i want to look into the warrenty of my mpx220, the screen collects massive dust, the charging post is getting really picky about the angle, and now my earpeice doesn't work. what is xde, is it cingular, or moto? what is their number?

Do you mean XBM?

Exchange By Mail?

call CS and have them transfer you.

Posted by: orion2087

yeah, oops. posting from my phone so it would take too long to look up the right name. do they usually require i rma, or will they send me a phone first?

Posted by: medenblik

Quote:

Originally Posted by orion2087

yeah, oops. posting from my phone so it would take too long to look up the right name. do they usually require i rma, or will they send me a phone first?

It depends. Usually they bill you 14.99 (AT&T) and they send you phone Next Day air and then you send the bad phone back in box they provide with shipping label they provide

or

you send them your phone and they fix it and they send it back.

Posted by: orion2087

why do you say at&t? cingular won't do that? also, does anyone have the cingular cs or xbm number off hand? i'm on vacation, and don't have anything

Posted by: Omega2008

Dial 611 and ask to be transfered to XBM.....its that easy.

Posted by: medenblik

Quote:

Originally Posted by orion2087

why do you say at&t? cingular won't do that? also, does anyone have the cingular cs or xbm number off hand? i'm on vacation, and don't have anything

No

I mean AT&T charges you 14.99 I do not know how much Cingular charges.

but like Omega says dial 611 from your phone and ask to be transferred to XBM

Posted by: orion2087

well, my phone doesn't have much battery left, and like i said, my charging port is dead now, so i was hoping to dail from a land line. anyone have that number?

Posted by: medenblik

Quote:

Originally Posted by orion2087

well, my phone doesn't have much battery left, and like i said, my charging port is dead now, so i was hoping to dail from a land line. anyone have that number?

1-800-331-0500

for cingular

ask to be transferred to XBM\

Posted by: orion2087

alright, wow that was easy. do people usually get new or refurbished from xbm?

Posted by: medenblik

Quote:

Originally Posted by orion2087

alright, wow that was easy. do people usually get new or refurbished from xbm?

It will be a refurbished phone. BUt refurb phones usually get throughly checked out, and IMO just as good as new one.