Audiovox SMT 5600 won't boot at all--HELP!

Originally Posted by Stephen Porter

I have had an Audiovox SMT 5600 (unlocked and set up for T-Mobile) for many months now with no problems. The other day the battery ran out of power (I think) and I recharged it. Now the phone won't boot. Will go the "Windows Mobile" splash screen and no further. There is no reference to a reset function in the PDF user's guide, but I have removed and reinserted the battery several times. No joy.

Any pointers greatly appreciated. It's a nice phone but I need it to work! Has it failed completely, or is there a way to reload everything?

TIA.
Stephen Porter
Los Angeles, CA USA
stp@pobox.com

Originally Posted by wazmo

To do a hard reset, press and hold both soft keys, then press the power key. The Audiovox logo will come up, then you will get a screen that states to press 0 to clar the phone, any other key to exit.

Originally Posted by Stephen Porter

Hi,

Thanks for the info. I am able to get the black screen asking to press "0", but it still won't reboot. Pressing the "0" while still holding the 2 soft keys, just starts a loop where the pop-up comes up again (and again, and again). However, if I let got of the two soft keys and try to press "0" it just goes to the normal Audiovox splash screen and then on to the "Windows Mobile" screen and freezes. I've also tried pressing the "0" while still holding the two soft keys and then letting them go, but still no reboot. I've let it go for 5-10 minutes in hopes that it was just taking a long time to reboot--do I need to let it go longer?

I've had the phone on the charger overnight, so I'm assuming that the battery is OK...but I have no way of knowing for sure. If I try to do a hard reset while it is plugged into the charger, the black pop-up screen never shows up--it just goes to the Audiovox splash to the Windows Mobile splash and then hangs.

Any further advice?

TIA.
Stephen Porter
LA, CA, USA
stp@pobox.com