vB Easy Archive - Wirefly experience?

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Wirefly experience?
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Posted by: nocturnalking

Wirefly.com is offering the V3 for free after rebate. I was wondering if anybody have any experience in purchasing a phone through Wirefly. Mainly my question is how good are they in sending out the rebates. My experience with smaller third party vendors tend to not send out the rebates. They try to make up any excuse not to pay out the rebates. So have anybody purchased a phone through Wirefly and received their rebates? Also, what was your experience in dealing with Wirefly?

Posted by: Reverend Ozz

I've gone through WireFly once before when I signed up with AT&T. They do get your rebate to you, but it takes 6 months to process it. If you read the fine print, you cannot downgrade in your calling plan, cancel your service or return your handset, even if it's defective or they will charge you a $250 ETF. And that's just from WireFly. I think after 180 days or something you are able to change anything you want, you'd have to read the WireFly Contract. I don't think I'd go through them again, but like I said, I did get my rebate after my 180 day obligation to WireFly was up.

Posted by: hylton

I just had a buddy order 2 v3 phones from Wirefly, it was an absolute nightmare and he's still not done w/ it...ordered the phones, they ported his numbers from another carrier and his old phone stopped working...he finally got the phones after a number of calls to CS, 10 days + I seem to recall...one phone was DOA, the other worked but took another 2 days after he got it for it to start receiving calls on his old number...he had to call Cingular to get that straightened out, evidently Wirefly screwed up the porting or somebody at Cing didn't set it up right...next, the DOA phone, he is being told (so far) by Wirefly that he has to pay the return shipping, in the meantime, no phone for his wife...

Dunno if this is normal for them or not, but thought I'd share the story...

Chris

Posted by: Copernicus325

From customers we have come across it has been an absolute pain for them to get their equipment and avoid a fee. After signing their intial Cingular contract they then signed a 2nd contract with firefly including a clause that states they cannot downgrade their plan or remove any featues for the first 6 months or they will be charged a fee. The problem is a lot of Blue customers or new customers to our company mistakenly call Customer Care or a company store inquiring about changing their plan or a feature, a simple code change and then poof, big 'ole credit card charge.

Posted by: nocturnalking

Wow. I was afraid of that. Looks like I won't be purchasing any phones with Wirefly. That's the type of headache I don't need to deal with. Thanks for sharing guys. Always knew I could count on people's experience here on HoFo.