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Agents/Corp Reps: Are you/your company compensated for relocations (i dont want $'s)

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Posted by: gelly

I just recieved an email from my RAE with a layout of the relocation process. She states that authorized agents do not receive commission for doing relocations, regardless of wether or not the customer signs a new contract. this is contrary to what i have know for the last 3 years.

**i dont want to know actuall $$ amounts, just how!!**

agents:
**do you perform relocations or send them to a corp. store?
**if yes, is your store commisisoned from cingualr when the customer signs a new contract (either for reduced phone pricing or promo elements in a plan)as if it is an upgrade or a new activation? (i dont need actuall $$ amounts, just what it is considered).
**what about migrations (cingular blue to cingular orange)?

corp reps:
**when you perform relocations and a customer signs a new contract, are you compensated as if is a new act., upgrade, or not at all?
**when performing migrations, are you compensated as if it is a new act. or and upgrade??


thanks in advance everyone! i know different agent contracts with cingular can vary these results, but i am just trying to gather some info.


Posted by: nskgti23

Why should Cingular pay out twice. It is an existing customer. I would guess relocations don't even count toward the pro forma churn rates...


Posted by: .7

RELO's show up on my comission.


Posted by: Rcadden

I'm at an agent, and while i've only done a couple of relocations in 9 months, most I will do as a new activation, and tell them to call in and cancel the other one. After all, they're wanting a new number, right?

However, I have done one relocation which resulted in an add-a-line for me, so it was easier on me and the customer to simply relocate. Also, she wasn't out of contract yet.


Posted by: sakic_lanche19

I've done over ten relocates in the past 2 months and all have counted towards my acto quota. Obviously this may not be the case in every market. This may not even be the case for every agent. If your really curious just ask your HR department. I would just because it can either help you or be a waste of time.

When it comes to migrates, the commissions suck. They are considered upgrades for us. Which as we all know don't pay well. With all of the VIP offers coming in though we can't really turn them away.


Posted by: anubis9278

are you in NC? Relocations are both commissionable and non-commissionable. If you supply new equipment then its 100% commissionable and agent will recieve new act comm. But if you just did some of the leg work you may not get paid for it.


Posted by: gelly

Wirelessly posted (SonyEricssonP900/R101 Profile/MIDP-2.0 Configuration/CLDC-1.0 UP.Link/6.3.0.0.0)

Quote:
Originally Posted by anubis9278
are you in NC? Relocations are both commissionable and non-commissionable. If you supply new equipment then its 100% commissionable and agent will recieve new act comm. But if you just did some of the leg work you may not get paid for it.


and thats what i have know it to be for the past 3 years. when a customer relocates to nc, needs new eqipment, signs a new contract, we are paid as if it is a new actvn. this is always the case when the customer is coming from tdma, needs to switch to gsm since nc/sc has always been gsm & tdma isnt an option. if a customer comes from a gsm market & doesnt need a new phone, usualy, time permitting i will do the relo, eat the cost of the sim, know we wont get paid by cingular for it, just to take care ofh the customer. if i am too busy, then i refer them to a corp. store.

but based on this email i got, we wont get paid at all in any situation, which sucks.


Posted by: gelly

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Quote:
Originally Posted by anubis9278
are you in NC? Relocations are both commissionable and non-commissionable. If you supply new equipment then its 100% commissionable and agent will recieve new act comm. But if you just did some of the leg work you may not get paid for it.


and thats what i have know it to be for the past 3 years. when a customer relocates to nc, needs new eqipment, signs a new contract, we are paid as if it is a new actvn. this is always the case when the customer is coming from tdma, needs to switch to gsm since nc/sc has always been gsm & tdma isnt an option. if a customer comes from a gsm market & doesnt need a new phone, usualy, time permitting i will do the relo, eat the cost of the sim, know we wont get paid by cingular for it, just to take care ofh the customer. if i am too busy, then i refer them to a corp. store.

but based on this email i got, we wont get paid at all in any situation, which sucks.


Posted by: gelly

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Quote:
Originally Posted by nskgti23
Why should Cingular pay out twice. It is an existing customer. I would guess relocations don't even count toward the pro forma churn rates...


i understand where your coming from. i have always been pleasantly surprised they were considered as actvns. if anything though we should be compensated as an upgrade since they are an existing customer and signing a new contract. but to not be paid at all doesnt seem right. that would be like not getting paid when performing a migration. technically, even though they are blue, they are already cingular customers. sort of the same as a relo, see what i mean?


Posted by: gelly

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Quote:
Originally Posted by tripy
RELO's show up on my comission.


tripy, are you corp or agent?
do your relos pay you as an actvn or an upgrade? or is it paid at a different amount than an acvtn or upgrade?


Posted by: gelly

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Quote:
Originally Posted by Rcadden
I'm at an agent, and while i've only done a couple of relocations in 9 months, most I will do as a new activation, and tell them to call in and cancel the other one. After all, they're wanting a new number, right?

However, I have done one relocation which resulted in an add-a-line for me, so it was easier on me and the customer to simply relocate. Also, she wasn't out of contract yet.


but when you do them as a new actvn they are charged another actvn fee and lose whatever rollover mins they have built up. and if they are still in contract in their previous market and cancel, dont they have a termination fee? how do you rectify all of this for the customer? dont take this the wrong way, but wont this all cause problems for the customer so you can get a straight new actvn?


Posted by: .7

Quote:
Originally Posted by gelly
Wirelessly posted (SonyEricssonP900/R101 Profile/MIDP-2.0 Configuration/CLDC-1.0 UP.Link/6.3.0.0.0)



tripy, are you corp or agent?
do your relos pay you as an actvn or an upgrade? or is it paid at a different amount than an acvtn or upgrade?


Last I checked they pay out as new.


Posted by: Alfred_Neuman

im paid the same regardless if they get new phone or not.


Posted by: Alfred_Neuman

i like it more if they already had features on their account. makes selling features not necesary


Posted by: magiteck

Quote:
Originally Posted by Alfred_Neuman
i like it more if they already had features on their account. makes selling features not necesary


In my area...

Relocation = new line

And if the relocation occurs within the first 6-months of the original activation, the original sales reps WILL get a charge back.

So if a customer says, "can I get a local number here in State A, and then change it to a number for State B when I move next month?" the answer is theoretically yes, but you'll likely lose whatever you made on the sale...


Posted by: shawncv79

in the Philadelphia market, if we relo someone from Philly (38) / Jersey (39) / Harly (Central Penn - 40) we don't get paid, however anyone else is fair game. Telegence / CARE / Relo&Migrate are all paid like a regular activation.


Posted by: BellaDea

Quote:
Originally Posted by magiteck
In my area...

Relocation = new line

And if the relocation occurs within the first 6-months of the original activation, the original sales reps WILL get a charge back.
So if a customer says, "can I get a local number here in State A, and then change it to a number for State B when I move next month?" the answer is theoretically yes, but you'll likely lose whatever you made on the sale...


I'm in a corp store and relo's show up as new acts on our numbers....

as far as the charge back, I've been told by a few reps in relo that they do not show up as charge backs on the existing rep's commissions. Now it never made sense to me (paying two reps for one person's activity) but I haven't seen a chargeback on me for someone doing a relo and i've had a couple come tell me later that they did it. Course there is the possibility that I didn't pay enough attention..... oh well.

and migrations are upgrades and we get paid squat for them.... but they're somethin i guess......


Posted by: anubis9278

op if you are not getting paid for relo's you need to contact your RAE's manager.


Posted by: jamesbond

Hi
I'm in California market. If I change number for my son (going college), would the agent get a chargeback? I am into 4th month (out of 1 year) contract and remember they told me not to cancel or change plan for 7 months. I am not changing plan, just phone number within same state (CA). would this be problem for the agent? They told me they would charge me if I cancel or change plan, etc.

Quote:
Originally Posted by magiteck
In my area...

Relocation = new line

And if the relocation occurs within the first 6-months of the original activation, the original sales reps WILL get a charge back.

So if a customer says, "can I get a local number here in State A, and then change it to a number for State B when I move next month?" the answer is theoretically yes, but you'll likely lose whatever you made on the sale...



Posted by: Serinus

Quote:
Originally Posted by jamesbond
Hi
I'm in California market. If I change number for my son (going college), would the agent get a chargeback? I am into 4th month (out of 1 year) contract and remember they told me not to cancel or change plan for 7 months. I am not changing plan, just phone number within same state (CA). would this be problem for the agent? They told me they would charge me if I cancel or change plan, etc.


Yes, relocating would be a problem. Talk to the agent that sold you the phone. I believe if you can just give him the new phone number and he can avoid the chargeback, but just talk to them.


Posted by: MrAlifEkin

Quote:
Originally Posted by Serinus
Yes, relocating would be a problem. Talk to the agent that sold you the phone. I believe if you can just give him the new phone number and he can avoid the chargeback, but just talk to them.



No the agent doesn't get a chargeback. At least they didn't when i worked in the store. I left the store about two months ago, but i'm sure this hasn't changed. The relocation department puts a code when he/she cancels out the old number so the agent doesn't get a chargeback. I know, I've seen it done. As far as the new agent who relocates you.... He gets paid only if he's smart enough to put his rep ID in the billing system. I was surprised at the majority of reps who don't do this. Trust me, you don't get in trouble if your adding your numbers to a number/account. The only time you might get in trouble, is if there is someone elses' ID numbers on the account already. At that point i'd talk to your manager to see if its ok to take that sale


Posted by: Jovian

If i sell a phone to a customer and they relocated under 6 months from when they got the phone. I get charged back. I lose everything the commission, residual and the phone.


Posted by: jamesbond

I don't quite understand this. the customer does not cancel the service, so account number should be same, rate plan is same, except new number. why is the original agent charged back? ie. If I get the new number within same market without changing rate plan, what is different for Cingular and why is the agent penalized for the change?

Quote:
Originally Posted by Jovian
If i sell a phone to a customer and they relocated under 6 months from when they got the phone. I get charged back. I lose everything the commission, residual and the phone.



Posted by: suicidal2af

Quote:
Originally Posted by mo162
I'm in a corp store and relo's show up as new acts on our numbers....

as far as the charge back, I've been told by a few reps in relo that they do not show up as charge backs on the existing rep's commissions. Now it never made sense to me (paying two reps for one person's activity) but I haven't seen a chargeback on me for someone doing a relo and i've had a couple come tell me later that they did it. Course there is the possibility that I didn't pay enough attention..... oh well.

and migrations are upgrades and we get paid squat for them.... but they're somethin i guess......


I got SAM'd in July because of 2 relo chargebacks.


Posted by: Jovian

Quote:
I don't quite understand this. the customer does not cancel the service, so account number should be same, rate plan is same, except new number. why is the original agent charged back? ie. If I get the new number within same market without changing rate plan, what is different for Cingular and why is the agent penalized for the change?



It's not the same account number. When they relocate they give them a new number. I think they should just take the residual away. Why take my commission and i lose what i paid for the phone also.




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