vB Easy Archive - cingular will not take back smt for mpx

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cingular will not take back smt for mpx
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Posted by: rzanology

I just got off the phone with cingular, they are telling me I’d have to order a new mpx and pay $225 to get it back. Needless to say I think this is unacceptable. My phone of choice was the mpx….which is why I paid almost $300 to get it. Come to find out it didn’t work…..so I had to get it exchanged for a phone I really didn’t want. A few months later…they re-release the phone and now they are trying to make me pay again. Its not my fault they phone didn’t work in the first place…I think its my right to have this phone swapped for my original product. Am I wrong here?

Posted by: medenblik

Quote:

Originally Posted by rzanology

I just got off the phone with cingular, they are telling me I’d have to order a new mpx and pay $225 to get it back. Needless to say I think this is unacceptable. My phone of choice was the mpx….which is why I paid almost $300 to get it. Come to find out it didn’t work…..so I had to get it exchanged for a phone I really didn’t want. A few months later…they re-release the phone and now they are trying to make me pay again. Its not my fault they phone didn’t work in the first place…I think its my right to have this phone swapped for my original product. Am I wrong here?

Not to sound like a smarta s s but that was the rule when you decided to get the SMT. There was no going back to MPx220.

You should of stuck with the MPx220. also didn't they like give you credit along with SMT for your MPx220?

Sorry but your STUCK with SMT

Posted by: rsolomon

Quote:

Originally Posted by rzanology

I just got off the phone with cingular, they are telling me I’d have to order a new mpx and pay $225 to get it back.

Keep trying - I thought someone here had reported eventual success in doing this exact thing. Cingular is famous for different answers per customer service rep!

*OR*

Trade me the SMT5600 and buy an MPx

Richard

Posted by: rzanology

the only "rule" here should be to deliver the quality in service and products that the customer pays for. I have nothing to do with the mpx being as buggy as it was, and i believe it is my right to demand a phone that works up to the potential of the phone I purchased. I must admit cingular did just that. But i also believe it my right to demand a replacement for my original phone of interest. I would be one thing if I broke the phone and got a friendly replacement...but again, the mishaps of the mpx had nothing to do with me. And now that its back on the market I don’t feel I should have to pay 225 to own it again. Much like everyone made noise to get cingular to do the swap in the first place…I think this too deserves attention.

Posted by: TruBlu01

If your mpx220 DIDN'T WORK and you HAD to exchange it, I think you should be elegible for a free MPx220 swap. Keep trying!

Posted by: rsolomon

Quote:

Originally Posted by TruBlu01

If your mpx220 DIDN'T WORK and you HAD to exchange it, I think you should be elegible for a free MPx220 swap. Keep trying!

I believe the issue here is that the OP agreed to accept a 5600 in lieu of an MPx220.

Cingular would have kept swapping MPx220s as long as the OP wanted. Cingular and the OP agreed that an SMT5600 was what he needed to be satisfied. Turning around now and saying he's not satisfied is where the problem arises.

I personally didn't take part in any of this mess, so I don't know what promises were made by Cingular wrt the SMT5600s being a *temporary* solution vs a permanent solution. If I were the customer I might well want a temporary solution with a "fixed" MPx220 as the permanent solution. However, I'd bet many customers wanted a permanent solution. If I were Cingular I'd definitely want a permanent solution first pass.... So my take on it is that the "typical" customer wanted a phone that worked and to be done with it, Cingular wanted the customer to have a working phone and be done with it, so that's likely what would have been put in place.

Given that most customers are already happy, I see no incentive for Cingular to swap out good working phones (SMT5600) in the hope that another already suspect phone (MPx220) will make the customer happier. By the same token, the small number of customers wanting this may *EACH* be able to scream loudly enough to get their situation addresses individually - because Cingular won't see it as a widespread problem.

Just my $.02,
Richard

Posted by: rosullivan04

I was the one that had the SMT traded back for the MPx; it was mainly because the MPx wasn't available for exchange at the time and I do all my transactions thru Business CS or office of the president... I don't waste time with regular CS; they just give you the runaround.

Posted by: rzanology

Quote:

Originally Posted by rosullivan04

I was the one that had the SMT traded back for the MPx; it was mainly because the MPx wasn't available for exchange at the time and I do all my transactions thru Business CS or office of the president... I don't waste time with regular CS; they just give you the runaround.

i forgot about that part. After my 2nd mpx i wanted to send it back to see if i could stike gold...instead i was told i would have to wait 6 weeks to get a new or refurbished mpx. Wouldnt you guys take the smt in my situation?

Posted by: pa555

Quote:

Originally Posted by rzanology

Do you have that in writing? No one is going to wait six months for a phone & pay the monthly fee without using it. So in that case I would have took the 5600 or other temp phone, but made sure it was in writing.

Paul

Posted by: Poopie

get a new or refurbed smt 5600 from cingular, do the free unlock and sell in ebay for an easy 225. Then buy your mpx 220 if you want it that badly. I think you'll be dissapointed that its pretty much the same phone that had all the buggy problems. My friend just got one after waiting 6 weeks and its just as bad. bad volume, bad camera, glitchy, ect.

Posted by: agent2099

I don't think you can expect Cingular to do a double swap for you. If so you just don't have much experience with public corporations.

As someone earlier said, when you took the SMT you were agreeing to a permenant fix, as was cingular. Unless you have it in writing (or even verbal) that the brand spanking new SMT 5600 was only a temporary solution to your problem, I think you are out of luck.

Posted by: juicerocket

Verbal agreements won't help either, as I found out. I swapped out my mpx220 for an smt5600 under what I was told was a temporary fix. Of course, when I called to check on the timing of the swap back, I found out that the CSR I'd originally spoken to had made a false promise.

Since I recalled that the conversation was "recorded for quality assurance", I asked multiple CSR reps, including the person they "escalated" me to, to check the tape so we could go over the verbal agreement I'd been promised.

I was told the recordings are only kept for 24 hours. Gotta love it.

Posted by: mbranscum

It states VERY CLEARLY in the Cingular XBM documentation that they send you, that "once you send the defective unit back to them," there is NO way to get the original unit back or make another exchange (unless the second unit is defective).