vB Easy Archive - quick way to talk to a blue CSR?

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quick way to talk to a blue CSR?
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Posted by: xcessboost

I have customers come into my store with a blue phone, and sometimes we need to call CS for them. is there a really fast way to get to a CSR rather than that stupid IVR.

Me:0
IVR: Ok, in order to route you to the the person that...
Me:0
IVR:Please select one of the..
Me:0
IVR:Hmm...
Me:0
IVR:I didnt get that...
Me:0

IVR:We seem to have some kind of troub....
Me:0 0 0 0000000000000000000000000000000000000
IVR:I'm sorry...
Me:0

IVR:Just use your touchtone phone......
Me:0

IVR:Please hold while we transfer your call. To ensure quality customer service, this call may be monitored or recorded.

Anyone know a faster way to get a hold of them?

Posted by: ivwshane

I would always call either NBO or the old at&t tdma line (sorry I don't remember the number).

I just don't understand why this is still an issue, how can cingular not see this as a problem?

Posted by: sakic_lanche19

the old TDMA line is 800.888.7600. I absolutely hate the IVR. I also try using the spanish line. They speak english too and it is always faster. I do this for orange or blue side.

Posted by: xcessboost

Quote:

Originally Posted by ivwshane

I just don't understand why this is still an issue, how can cingular not see this as a problem?

I agree. They even re-recorded the IVR a few weeks (months) ago with the cingular orange lady's voice, but still dont have the option to get a hold of someone.

Posted by: drinkbrew

800-888-7600 work for me just make sure you use an active blue number then after that you should be in quick

Posted by: gfunkdave

THANK YOU!!!! I thought I was the only one who felt this way about the @#@(*%&(*(*!!! IVR system.

Quote:

Originally Posted by xcessboost

I have customers come into my store with a blue phone, and sometimes we need to call CS for them. is there a really fast way to get to a CSR rather than that stupid IVR.

Me:0
IVR: Ok, in order to route you to the the person that...
Me:0
IVR:Please select one of the..
Me:0
IVR:Hmm...
Me:0
IVR:I didnt get that...
Me:0

IVR:We seem to have some kind of troub....
Me:0 0 0 0000000000000000000000000000000000000
IVR:I'm sorry...
Me:0

IVR:Just use your touchtone phone......
Me:0

IVR:Please hold while we transfer your call. To ensure quality customer service, this call may be monitored or recorded.

Anyone know a faster way to get a hold of them?

Posted by: AtomicGarden

I could've sworn the IVR was just reworked...

I'm no longer an agent, so I don't hear complaints about it anymore. Thank God for being promoted.

Posted by: mascabeza

Quote:

Originally Posted by xcessboost

IVR:We seem to have some kind of troub....
Me:0 0 0 0000000000000000000000000000000000000
IVR:I'm sorry...
Me:0

IVR:Just use your touchtone phone......
Me:0

IVR:Please hold while we transfer your call. To ensure quality customer service, this call may be monitored or recorded.

Anyone know a faster way to get a hold of them?

One of the best forum illustrations of frustration I have seen. Too funny, unfortunately because its true.

Posted by: Slowpoke SS

I find that continuously pressing 8 5 or 6 times works too...oh the frustration!

Good thing that I get to deal with NBO now.

Posted by: DjDynasty

Quote:

Originally Posted by xcessboost

IVR:We seem to have some kind of troub....
Me:0 0 0 0000000000000000000000000000000000000
IVR:I'm sorry...
Me:0

IVR:Just use your touchtone phone......
Me:0

IVR:Please hold while we transfer your call. To ensure quality customer service, this call may be monitored or recorded.

Anyone know a faster way to get a hold of them?

"Cancel Service" you get a rep INSTANTLY!

Posted by: audiovoxx

just call the 1800 number and say operator, then say operator again.... it should make it go through right away... now if you want to speak with prepay or tdam then its a whole different procedure.