vB Easy Archive - So how Do You Like OPUS

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So how Do You Like OPUS
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Posted by: spartacus13b

We are getting ours next week and I am just wondering what I should expect....

Posted by: tendura

Well, for those of us in Blue stores or those of us who were once agents and now work in a copmany owned location, OPUS is basically POS.com on steroids. If you're used to Tellegence, you'll probably need a little time to get used to it. To me there's a lot of things that could be done to make it a little more user friendly.

One thing that I don't like about it is that if you need to port a number in, you have to tell it that you're doing it BEFORE you run credit. Otherwise you have to run the application again. (unless this was fixed which I don't think it was)

There's some neat things and some not-so-neat things, just like anything else.

The interface is point and click which is cool. It's nice to have the point of sale in with account maintenance, credit apps, etc etc...

You'll get used to it..

Posted by: stevOh

From the point of sales aspect I can appreciate it. From a billing / CSR aspect - There gonna have to pry Telegence from my cold dead hands!

Posted by: drewpost

OPUS has potential but is extremely buggy. I cannot tell you how many times it has hung on me or gives me unexplainable errors. We've had to resort to Telegence on countless occasions b/c OPUS wouldn't do what we needed.

Posted by: Alfred_Neuman

i refuse to do anything but acts on opus. i still use telegence.

reason is.....i can understand it better and i can do so much more than i can with opus.

Posted by: drewpost

Quote:

Originally Posted by Alfred_Neuman

i refuse to do anything but acts on opus. i still use telegence.

reason is.....i can understand it better and i can do so much more than i can with opus.

Yea but at the store I am at they aren't giving log-ins to Telegence anymore :-/ We are forced to use OPUS. Luckily the old hands still have logins but its a pain in the *** to take them away from sales (I feel bad doing it)

Oh and can someone PLEASE inform Cingular IT of a WONDERFUL thing called SINGLE SIGN ON TECHNOLOGY?!!?!? JEBUS! How many effin passwords do we need!?!?!?!?

Posted by: Alfred_Neuman

i hate opus with a passion.

i miss the days of sayin "cant take payment, you=out of market" and see their face go from ok to pissed off in seconds.

i liked it

Posted by: drewpost

Quote:

Originally Posted by Alfred_Neuman

i hate opus with a passion.

i miss the days of sayin "cant take payment, you=out of market" and see their face go from ok to pissed off in seconds.

i liked it

hahah true BUT you see my face do the same thing when they want to come in and add 3 lines to thier out of market # and dont want to change it :-(

Posted by: BellaDea

besides it bein buggy I like opus much better than POS II. we still can't do out of market tho

looks like they may be changing that, hopefully soon.

Posted by: audiovoxx

opus... pos... its the same thing though i cant stand the socs.... omg i miss siebel it was so easy to add a feature... why dosent the system automaticaly delete duplicated socs???? shouldnt they have built this system inteligent enough???
anyways... i miss alot of blue systems.
and yes telegence is gone.... i wonder if they will ever allow out of market activations?? that is one of the things that has hit us since we are no longer aws.

Posted by: BellaDea

yes, out of market will be available hopefully by the end of the year (but they're saying we should be able to do it sometime)....

though deleting duplicate SOCS is a pain in opus, it's soooooo much better than Siebel imo. Siebel had so many unneccessary steps to do anything.

Posted by: tendura

You like Siebel? I found it to be the mos non-user friendly piece of crap I've ever used. I was hired post-merger (buyout or whatever you want to call it) into a blue store.

There's no reason why anyone should have to go through 10+ steps just to change a SIM card.

You probably were used to it, but I only used it for a short time. And in that short time, I came to totally despise it. Way too many steps to make changes.

Posted by: makhay

As much as siebel was a headache... it was awesome, when it came to fixing problems, if it didnt cause it to begin with...

Posted by: scandal8290

If you're in a blue store, try not to have Siebel open at the same time as Opus. It'll usually cause a conflict and freeze your terminal. Make sure to clear your cache as often as possible too. . .

Opus is better than Siebel, not as problem free as POS. . .

Posted by: Soopafly

I'll have to agree on the Siebel thing... not user friendly but if you knew how to use it.. it was freakin cool.

I liked the AT&T philosophy of giving employees full access to do whatever to get sh*t done. Troubleshooting blue accounts are a lot simpler since we have the access, now if only orange would give us that access for the orange side.

Posted by: BellaDea

is anyone else having the issue of opus saying blue customers are not eligable to migrate though they are within the 3 months to the end of their contract? last i heard that is when customers become eligible to migrate with discounts.

Posted by: audiovoxx

well it depends by market... some markets have restirctions when they can only migrate once theyve done 9 out of 12 months on a 1yr contract, and 21 out of 24 months on a 2yr contract... but regardless on TDMA customers they are always elegible. and through the VIP LOOKUP they get special promos like additional minutes, bill credits or special discounts on phones

Posted by: BellaDea

that's what i'm saying. even on GSM, Opus will say a customer has 1 month left on their contract and yet they are still ineligible to migrate. they don't have a past due balance or anything..... so if we follow the 3 month rule and migrate them over, we don't get paid on them.

Posted by: tendura

I was under the impression that you could go ahead and proceed with the migration even if it says that the cust isn't eligible.

Then again, it might have something to do with the individual employee's OPUS profile.

Posted by: Alfred_Neuman

maybe im the only one who misses the days of compass? i preferred compass for the register.

Posted by: BellaDea

Quote:

Originally Posted by tendura

I was under the impression that you could go ahead and proceed with the migration even if it says that the cust isn't eligible.

Then again, it might have something to do with the individual employee's OPUS profile.

you can migrate them, you just don't get paid to do it.

Posted by: tendura

Quote:

Originally Posted by mo162

you can migrate them, you just don't get paid to do it.

Even if it's a system issue, and not an eligibility issue?

Geez.. if it's not one thing, it's something else.