vB Easy Archive - If ignorance is bliss cell customers are the happiest SOB's on the planet

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If ignorance is bliss cell customers are the happiest SOB's on the planet
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Posted by: VOLVORacr

This guy just called and tried to convince, argue with me that he was told he will have 30 days from the time he received his rebate to exchange his phone for another model and he wanted the LAZER phone.

1. Once you send/receive your rebate you are stuck with the phone, even after 3 days
2. Since we manually credited you for the rebates 2 months after activating, no one, not even the worse CSR is going to tell you that you can return the phone after 3 months.
3. If you think I am as ignorant as you, wait that's not possible.

x 10

Posted by: vuittongirl

The Lazer? You mean Razr?

Posted by: VOLVORacr

Quote:

Originally Posted by vuittongirl

The Lazer? You mean Razr?

I know what kinda phone it is, he didn't

Posted by: ASimpleFarmer

haha so good yet so bad

Posted by: digitalslurp

LAZER, heh. Makes ya wonder how these people function everyday sometimes.

Posted by: kilowatt

i wish someone would come in to my store and call it a LAZER. that would make my day.

Posted by: VOLVORacr

Quote:

Originally Posted by kilowatt

i wish someone would come in to my store and call it a LAZER. that would make my day.

I work in the south so we get alot of winners, get the LAZR once a day. Nokreea is very common. PUKe code is another classic.

Posted by: BellaDea

how about Cingulair..... I've been tempted to say "sorry, we're not your allergy medication"

Posted by: NukuCamui

no-key phones are my favorite.

And yes, Cingulair. Get that ALL the time.

Actually had someone call a Nokia phone an "Okra" phone before and they needed their "puke" code cause their "simms cards is blocked."

Posted by: vuittongirl

i get noke-ya every once in a while and yah, Cingulaire is common around southeast ga.
Ah the joys of retail!

Posted by: vuittongirl

Quote:

Originally Posted by VOLVORacr

I know what kinda phone it is, he didn't

haha that's hilarious. i have yet to get that one yet. Give it time. I am sure i will.

Posted by: spartacus13b

Oh I have seen that one before....people have also called it BLADE...that was evern better

Posted by: JDScott302

Up in my territory it was cellular one back in the day. People call cingular just plain "cellular" or "cingular one". IGNORANCE, apparenty they pay a lot of attention to who bills them for their cellular service.

Posted by: blkballoon925

Quote:

Originally Posted by JDScott302

Up in my territory it was cellular one back in the day. People call cingular just plain "cellular" or "cingular one". IGNORANCE, apparenty they pay a lot of attention to who bills them for their cellular service.

I've heard people say "Cingular One" in my area, which is very confusing because we have both, Cellular One and Cingular. Too many people confuse Cingular with Cellular.

Posted by: SolRaven

Man, my pet peeve is when people mispronounce Nokia, pronouncing it like it's Japanese (no-KEE-a) and not Finnish (NO-kia). Heck, agents even do that all the time. Bugs the crap out of me for some reason.

Posted by: Rcadden

We get Cingulair and Cingular One all the freakin time, too. There's an asian woman from the eye place nearby that took my boss freakin three weeks to sell her on a phone, she wanted the LAZR as well. Funny thing is we just started calling it that to her, too, which made it about ten times funnier. I get Noke-eye-a alot, that's a good one. I actually got a "sam-soong" the other day, just about busted out laughing right in front of the poor guy.

I think, though, the absolute best is when customers try to sell each other on phones. The things people honestly think are hysterical.

Posted by: johngotti

I too have got my fair share of laughs from two customers selling the phones to each other... even better when they are from different demographics... its quite amusing.... city jim and farmer bob over there talking cell phones... lol

Posted by: ThomasPII

In my area there are a lot of older people arround and they always call it Cingular Cellular and Nokia is ALWAYS pronounced No-koy-a.

Posted by: VOLVORacr

Another one that is good is when you ask the number they are calling about and they ask "do you want my home number or my cell phone number?"

or when you get someone that went all they wat thru the Cingular IVR and you tell them you can't find an account for their number.
Then have to ask do you have an account with Cingular and they say no T-mobile.

WTF do you want me to do?

Posted by: suicidal2af

Quote:

Originally Posted by VOLVORacr

Another one that is good is when you ask the number they are calling about and they ask "do you want my home number or my cell phone number?"

or when you get someone that went all they wat thru the Cingular IVR and you tell them you can't find an account for their number.
Then have to ask do you have an account with Cingular and they say no T-mobile.

WTF do you want me to do?

"I don't know my number, I don't call myself."

Have you given your number to anyone else?

Posted by: Rcadden

Haha! For real. We actually had this situation on Saturday:

Guy walks up, looking intently at the phones (Sprint, T-mobile, and Cingular phones are all on the same wall)
Boss: Can I help you find something, sir?
Guy: Yeah, I'm looking for a GSM Sprint phone
(my ears perk up)
Boss: Um, Sir Sprint uses CDMA technology, they don't have any GSM phones
Guy: Yeah, they do, you guys just don't have them
Boss: Ok sir well let me know if you have any other questions
(I've already walked away and am rolling on the ground in the movies section of Sam's Club)

Guy was one of the classic businessperson who thinks they know alot about cellphones but really doesn't and still pretends that he knows more than the sales guy. I LOVE those.

Posted by: MoeDrummer

We hear "Cingulair" and "Cellular" all the time. I'd like to reply, "Yes, some marketing major conjured up the most clever name for a cell phone provider...Cellular" We also get all types of variations on the pronunciations of Nokia.
My biggest pet peeve though, is customers that look at the coverage map, point to the middle of Nevada, and say "what if I'm here? can't i call out?"
My response more often than not, "Sir/Ma'am, that's the desert and if you are in the middle of it, cell phone reception is the least of your worries."

Posted by: johngotti

Ha Ha, I love people that point at Montana and Nevada like they spend over half the year there and say... " Well what about all this no service area?" Especially when they have lived in the same little town there whole life and havent left the state much less halfway across the country to some lo population area, and then need to use their cell phone while they are there... ha ha ha ha ha ha

Posted by: tendura

Okay.. here in America's Heartland, we get the following mis-pronunciations and such:

Nokia --- Nokotta, Nukeeuh
Motorola --- Motorolla ( short o )
Blackberry --- I kid you not... Gooseberry
Cingular --- Cingulair, Cinguhlarrrrr

Since U.S. Cellular showed up in our market recently, I've had several people come by my corp kiosk and ask " Can you tell me where U.S. Cingular is? "

Of course we get the people that don't know their own phone numbers because they never call themselves, people that tape their phone numbers to the back of their phones, and those wonderful people that insist that their phones have never, EVER worked. Even after a year of service and tens of thousands of minutes on their bills.

My favorite of all is this:

me: welcome to Cingular how can I help you?

cust: I've got a Cingular phone, and it's not working.

me: Okay sir/ma'am: what brand of phone do you have?

cust: It's a Cingular phone.

me: okay, but what make/model phone is it?

cust: It's a CINGULAR phone!

Gotta love them!

Posted by: tendura

Also, SonyEricsson --- Sony Escursion

Posted by: JDScott302

Quote:

Originally Posted by Rcadden

Haha! For real. We actually had this situation on Saturday:

Guy walks up, looking intently at the phones (Sprint, T-mobile, and Cingular phones are all on the same wall)
Boss: Can I help you find something, sir?
Guy: Yeah, I'm looking for a GSM Sprint phone
(my ears perk up)
Boss: Um, Sir Sprint uses CDMA technology, they don't have any GSM phones
Guy: Yeah, they do, you guys just don't have them
Boss: Ok sir well let me know if you have any other questions
(I've already walked away and am rolling on the ground in the movies section of Sam's Club)

Guy was one of the classic businessperson who thinks they know alot about cellphones but really doesn't and still pretends that he knows more than the sales guy. I LOVE those.

I would have given him my business card and told him to email me and let me know where to get one, when he finds it.

Posted by: BellaDea

Quote:

Originally Posted by tendura

Okay.. here in America's Heartland, we get the following mis-pronunciations and such:

Blackberry --- I kid you not... Gooseberry

We get just about every kind of berry you can think of.... especially the blueberry....

another one I love is Ki-oh-cerah (instead of Key-oh-cera)

No-ki-ah is another one we get.....

that's about it for phones .

and I love the rant about the coverage map....lol..... we get that all the time being in the mountain time zone.

Posted by: pikapp168

I've been selling phones for awhile now and back in the day when the Motorola Startac was popular- I had a so many ignorant customers come in and say" um yeah, how much that mototorola star trak phone. or how much is that tic tac phone? I work in Ga and another one is rednecks saying yeah buddy how good are dem No ki uh phones? Yes we get the I'm with you guys-Cellular.

Posted by: Reaper0Bot0

Sprint does have a GSM phone, fool. A Samsung that covers domestic CDMA frequencies plus international GSM (900 and 1800).

Posted by: JDScott302

Quote:

Originally Posted by johngotti

Ha Ha, I love people that point at Montana and Nevada like they spend over half the year there and say... " Well what about all this no service area?" Especially when they have lived in the same little town there whole life and havent left the state much less halfway across the country to some lo population area, and then need to use their cell phone while they are there... ha ha ha ha ha ha

I love when people say that, i tell them, THERE IS NOTHING THERE, most of it is like desert or mountainous or woodlands. Most of montana is nothing. If it is a top 100 city in the country it is covered.

Posted by: Bombay Sapphire

In my market it is US Cingular...

Posted by: Milkbone98

The best i've heard yet was "celica one with a makita phone".I also love selling "spring" phones.Or the guys that insist to the point of anger that Nextel D/C uses satellites to connect.Or the ones who try to return an earpiece from '99.I had one guy asking for a v180 faceplate.I explained that we dont sell them because they void the manufacturers warranty.He started screaming that the kid at the "accessory kisok" said it doesnt.Yeah,he'll tell you the truth.Dont forget the people that "dont like sprint".When asked why,its always "yo,they cut me off for no reason".Why dont they say they dont like paying bills?

Posted by: VOLVORacr

Quote:

Originally Posted by SolRaven

Man, my pet peeve is when people mispronounce Nokia, pronouncing it like it's Japanese (no-KEE-a) and not Finnish (NO-kia). Heck, agents even do that all the time. Bugs the crap out of me for some reason.

Generally with the Scandinivan languages the second syllible if emphasized not the first. Which would make it no-KIA.

But I never ask a Fin so I don't know

Posted by: SolRaven

Quote:

Originally Posted by VOLVORacr

Generally with the Scandinivan languages the second syllible if emphasized not the first. Which would make it no-KIA.

But I never ask a Fin so I don't know

I don't speak Finnish either and according to this, I may get my syllables straight, but because I am English speaking, I'm likely mispronouncing the vowels. I won't know till I'm around a Fin and ask him how it sounds.

The proper pronunciation of "Nokia" according to Finnish phonology is ['nokia], with stress on the first syllable, and all vowels in the name being short and unreduced — there are no schwas ("a" [ə] or "uh" [ɒ]). This creates problems for some, especially English speakers, who replace the vowels with schwas, as there are no direct equivalents to the Finnish short [o] or [a] sounds in English. Some English mispronunciations include [nəυ'ki:ə] "no-KEY-uh" and [nɒ'ki:ə] "knock-E-uh". English approximation spelling cannot be used accurately, because the closest English vowels are not interchangeable with the Finnish ones. In Spanish or French the spelling would be the same as in Finnish, while taking the correct stress pattern into account. Often, mispronunciation will lead to other words and meaning such as in a Nokia television commercial in which the name is mispronounced /nak:ia/ (double k), which means "(a bit of) wiener" in Finnish.

Posted by: SolRaven

Quote:

Originally Posted by mo162

We get just about every kind of berry you can think of.... especially the blueberry....

another one I love is Ki-oh-cerah (instead of Key-oh-cera)

No-ki-ah is another one we get.....

I don't know if you realise this, but it's almost impossible to tell what you mean by the way these is spelt out.

Posted by: Khabibul35

I'm not big on flaming people but you guys deserve it for this thread. In fact, you've been doing nothing but flaming the customers that give you your paycheck. So what if they don't know how to pronounce Nokia. Maybe they don't friggin talk about Cell Phone brands to their freinds. That doesn't mean they're stupid; far from it. What it really means is that you're willing to judge a person based on pronounciation of brand names. I bet you farmers don't expect you to know about farming, and chemists about chemical compostions. Some people don't like name brand society like you corprate brown-nosers do.

So tell me... What gives you the right to call someone ignorant?

Posted by: .7

You are in an employee forum created for employees to share their experiences and this is one of them. Customers complain about incompetent reps all the time, and reps will complain about incompetent customers, its the way life is.

Your entitled to your view, but I don't know what you expect coming into an employee forum.

Posted by: NukuCamui

Ill admit, I pronounce nokia and motorolla wrong sometimes...but part of it is due to accent, and the other part is stupidity that rubs off on me from others. I always smack myself for saying it wrong.

As for the person not "big on flaming" this is an employee/agent forum. We come here to vent. Im sure you vent about YOUR job, if you have one. If you dont, Im sure you find something stupid to vent about.

Posted by: mashi

that's the good one. i got a lot of customer like that

Quote:

Originally Posted by suicidal2af

"I don't know my number, I don't call myself."

Have you given your number to anyone else?

Posted by: mashi

Well.. I got a customer from france. they want to get go phone.. They have a GSM phone from france.. that's normal. the lady said T-Mobile/Cingular is fine..
the guy with the lady said : can I have Sprint pre-paid ?
sales gal: You can't use Sprint prepaid
Guy : Why ?
Sales Gal: Sprint don't have Simcard
Guy : Sprint have prepaid
Sales Gal : Your Phone can't use Sprint
Guy : why not ?
..... end up they got Cingular Go Phone. Since her phone only have 900/1800.

I don't understand why someone from France know Sprint ? I think Sprint only have CDMA in US ?

Quote:

Originally Posted by Rcadden

Posted by: mashi

actually you can replace V180 faceplate.. no screwdriver or anything..
it is just like Z500.

Quote:

Originally Posted by Milkbone98

The best i've heard yet was "celica one with a makita phone".I also love selling "spring" phones.Or the guys that insist to the point of anger that Nextel D/C uses satellites to connect.Or the ones who try to return an earpiece from '99.I had one guy asking for a v180 faceplate.I explained that we dont sell them because they void the manufacturers warranty.He started screaming that the kid at the "accessory kisok" said it doesnt.Yeah,he'll tell you the truth.Dont forget the people that "dont like sprint".When asked why,its always "yo,they cut me off for no reason".Why dont they say they dont like paying bills?

Posted by: mashi

well.. for me.. whatever customer pronounciation the brand like what. I will do the same. if you changed it.. the customer may not understand what you are talking about.

Quote:

Originally Posted by Khabibul35

I'm not big on flaming people but you guys deserve it for this thread. In fact, you've been doing nothing but flaming the customers that give you your paycheck. So what if they don't know how to pronounce Nokia. Maybe they don't friggin talk about Cell Phone brands to their freinds. That doesn't mean they're stupid; far from it. What it really means is that you're willing to judge a person based on pronounciation of brand names. I bet you farmers don't expect you to know about farming, and chemists about chemical compostions. Some people don't like name brand society like you corprate brown-nosers do.

So tell me... What gives you the right to call someone ignorant?

Posted by: sevensinz777

funniest customer i ever had was ...

customer: sir can you help me find a black phone?
me: sure, which brand are you looking for? motorola? samsung? nokia?
customer: sir im not sure, but i think my son has it... hold on let me call him (calls son) ...
customer: he said its a nextel phone and that he got it at cellular...
me: sir we dont sell nextel phones?
customer: what do you mean??? isnt this cellular wireless? you guys sell nextel... see (points to nokia) this is a cell phone ... his phone looks just like this... (points to a samsung) i think he has this nextel phone!
me: sir we sell only cingular service and do not sell nextel service at all...
customer: dont tell me what you sell or dont sell... my son said cellular and this is cellular... LET ME SPEAK TO YOUR MANAGER!
me: sure, let me go get him
manager: hello welcome to cingular how can i help you...
customer: you have an idiot sales person, what im trying to do is buy a nextel phone and get cellular with it, now tell me you can do that for me
manager: sir we dont sell nextel...

... this goes on for about 15 minutes, the whole store is watching us get yelled at over and over with the same words CELLULAR and NEXTEL! ... after all that he walks out and says "i never liked nextel anyways"

Posted by: VOLVORacr

Should of sold him a Black Cellular Lazer phone.

Posted by: sevensinz777

or a mach 3 gillete HAHA actually had a customer ask for one... i pointed towards targets way

Posted by: VOLVORacr

Quote:

Originally Posted by sevensinz777

or a mach 3 gillete HAHA actually had a customer ask for one... i pointed towards targets way

That's funny I actually had someone ask me if you can shave and talk on the phone at the same time