10 Things I think Cingular should do to be successful in Retail Stores!

Originally Posted by MrDJ

This is my opinion as to what I think Corporate needs to do for us to be successful!!

1) Change the upgrade commission from $4 to the same for a new activation based on the rate plan matrix they select! It will make the reps care about keeping the customers as customers. I think in many areas reps are just so sick of getting beat up they don't care anymore that they are gonna be out $4.00.

I feel if a customer is migrating to cingular, they 60% of the time are migrating pissed because that is their only solution for the situation. Also the fact that the customers that were with att for over 11 years will loose all of their bonus minutes and and the fact that they most likely are paying more etc, the list never ends. You truly are selling a customer on a new company, just like if you were selling a verizon customer to switch...just as hard!!!

2) Take care of Cingular Blue Customers!! Lets give them exclusive perks on their plan if they switch. I think most do not see the value of going from a $59.99 1100 min with 15% bonus minutes, plus free 7pm etc. Lets give them a reason to stay with us and make them feel valued rather than screwed.

3) Give us back access to order inventory!! How are we supposed to sell the hottest phones and ger $40 per opp in accessories if they are not on the sales floor!! We keep getting razr's and thats it! it is now the simple process of endless e-mails to a inventory employee who never sends you anything you need!

4) Make retail/web specials the same! Don't wait till the month has sucked and then on week 3 say, ok you can match the web! How many adds did we loose to the web because of this?

5) Bring back free activation charge for CDA!! Or for add-a-lines!

6) Make the paystation easier to understand! I personally think it works great and is easy to use, but apparently no one has a clue how to use it! I think we need bigger buttons and only offer yes or no questions. I dunno

7) FREE PHONE! Even if it is the LG C1300, especially with the economy the way it is!

8) Marketing!! Do not mail free phone offers to customers and then not allow us to honor them in the store!

9) Offer great deals!! I guess this ties in with #8. For example, when Cingular had the Re Grand Openings, it consisted cookies in the store for customers, and get the Moto Razr for $400 after a $100 Mail in Rebate and get the V180 for $20 after a $30 mail in rebate! This could have been huge! I dunno

10) Customer Service reps in the store that can CREDIT accounts!! I know high volume stores get them, but how about the slow ones, let us focus on sales and calling customers etc and let CS focus on the issues that we can't handle.

Ok thats my 2 cents

Originally Posted by drewpost

Ive been saying it for the entire time I worked here. I hope it actually gets done.

How about- LIVE DEMO PHONES!?!?!? This dummy phone ******** is rediculous, then you mean to tell me that you want me to go open a new box in front of the customer and then if they dont like it put it back on the shelf to sell!? Hell no

Originally Posted by spartacus13b

You dont have live phones?

We have all the live phones in our store...

Originally Posted by MrDJ

3) Give us back access to order inventory!! How are we supposed to sell the hottest phones and ger $40 per opp in accessories if they are not on the sales floor!! We keep getting razr's and thats it! it is now the simple process of endless e-mails to a inventory employee who never sends you anything you need!

Originally Posted by ivwshane

I don't think orange ever had live phones whereas blue always had live phones (corp of coarse).

My guess is that cingular isn't doing anything special right now because they will bring the specails for the holidays.

Originally Posted by audiovoxx

i agree on everything that has been said..... i would like to add... a NETWORK im sick and tired of people with dropped calls, "all circuits are busy at this time" messages.... how are we supposed to sell when we have people coming in to the store pissed off by the network issues.... and last but not least whats up with the taxes on cingular bills?? ive had customers on $29.99 plans that end up paying more than $40 a month not going over their minutes or with additional features they get charged like $10 in taxes

Originally Posted by Always Mobile

Stores can issue credits but to a limit. More and more I see customer service sending people back to the store for mistakes reps have made.
Inventory has always been an issue. It's hard to determine when to place an order because some things get shipped asap while others take weeks. The same model can change its available status overnight. My peronsal opinion is to have accessories when new models hit the sales floor. No new phone should be introduced unless it is shipped with cases, holsters, CLA's and handsfree devices.

Originally Posted by Always Mobile

Stores can issue credits but to a limit. More and more I see customer service sending people back to the store for mistakes reps have made.
Inventory has always been an issue. It's hard to determine when to place an order because some things get shipped asap while others take weeks. The same model can change its available status overnight. My peronsal opinion is to have accessories when new models hit the sales floor. No new phone should be introduced unless it is shipped with cases, holsters, CLA's and handsfree devices.

Originally Posted by Always Mobile

Stores can issue credits but to a limit. More and more I see customer service sending people back to the store for mistakes reps have made.
Inventory has always been an issue. It's hard to determine when to place an order because some things get shipped asap while others take weeks. The same model can change its available status overnight. My peronsal opinion is to have accessories when new models hit the sales floor. No new phone should be introduced unless it is shipped with cases, holsters, CLA's and handsfree devices.