vB Easy Archive - my 4 pet peeves

Pages: 1

my 4 pet peeves
(Click here to view the original thread with full colors/images)

Posted by: Freakshow105

When customers call it TDMI, or GSN, and GPS. And my favorite is, I have cell service with "Cellular" can't they read? its Cingular lol

Posted by: spartacus13b

Hears them all and more than that...... GMS... and others

Posted by: NukuCamui

i like the ones who dont know what brand phone they have. Model number, I can understand, but a majority of our phones have a manufacturer label on it SOMEWHERE and I constantly get people who go "I dont know what kind of phone I got...its blue, and its a flippy phone."

Posted by: kaychelle

My favorite reply from a customer is, "its a cingular one." Now that just helps me out a lot. haha

Posted by: NukuCamui

its pretty cute when they get mad cause they have a bad phone and theyre like "cingular makes these crappy phones!" or "why do you allow customers to buy crappy phones?!"

Me: "uh, cause you wanted a free one, and its a turd with an antenna."

Why dont some people understand that Cingular DOESNT make phones. They only provide SERVICE.

Posted by: coinstar99

I still like the people who call the company "Singulair". When you ask what kind of phone the have its always something like "Nokoia" or "Noky" . Also the every popular people who swear up and down that they have been Cingular customers for years now, when they live in a market that was originally a AT&T market, now I understand that some people might not understand all that, but even after it being explained they still call you a liar or say that you are full of something foul cause they have a Cingular plan and have always had it.

Posted by: NukuCamui

bwahaha. The "Ive been a cingular customer for years." is always funny. Cause, you look at their service date and it says 2005. Or theyre STILL att wireless.

Posted by: A.H.E.

my absolute favorite is when customers come up to me and ask me questions about their phone, bill, or anything like that and it turns out that they don't even have cingualr.

Posted by: big-poppa3

hey... where's the Verizon store? I get that constantly.

can I activate this phone (a nokia 5160)? well, why the hell not, this phone is brand new

What do you mean I'm AT&T? my bill says Cingular! my phone says Cingular! you're a liar

but the guy on the phone (care, I assume) said that I can just add a phone to my AT&T TDMA account from 1991 for $10, and you're just trying to rip me off!

my phone (that same 5160) is broken... what do you mean you don't have a replacement? why do I have to change my plan? you're just trying to rip me off!

AT&T used to give me a free phone every year... you're not honoring your contract!

these are the things that make me want to do bodily harm to people
did I miss any?

Posted by: BellaDea

This e-wallet charge is from someone else but it's on my cingular bill. YOU must take care of it.... i haven't used anything...

that's my most recent one.

Posted by: JDScott302

Quote:

Originally Posted by MrDJ

When customers call it TDMI, or GSN, and GPS. And my favorite is, I have cell service with "Cellular" can't they read? its Cingular lol

Like somebody already said here, "reading is for chumps."

Posted by: Linkman

Quote:

Originally Posted by MrDJ

When customers call it TDMI, or GSN, and GPS. And my favorite is, I have cell service with "Cellular" can't they read? its Cingular lol

Yea, well wait till Cingular launches 'UMTS - HSDPA'. That will be really fun!

Posted by: jbzcar

SLIM card is my favorite.

Posted by: rabisdogis

I had a guy come into the store once who was freaked out. Apparently, he thought that because he was on the GPS service, the government could track his every movement. He ended up spending almost an hour in the store telling us his conspiracy theories. We would have asked him to leave but we had no customers and it was really entertaining.

Posted by: Deyaniera

pet peeves:
i lost my 'simssss' card
i need my phone 'cut back on'
i need to pay my beeeeeeeeeeeeeeeeeeeeeeeeel.

Cust: What do you mean i gotta buy a new phone!!! Im going to use my old <Insert CDMA/IDEN/Etc phone here>
Me: ok well does the phone use a sim card?
Cust: NOOOOOOO!

<Heeeeres yur siiiiiiiiiiiiiiign>

Posted by: kilowatt

i love when people need their phone 'cut back on'

Posted by: NukuCamui

I had a customer ask me one time "if y'all turn mah phone back on, do y'all just flip a switch?"

Yeah, I have a lil on/off button poking out of my computer screen.

Posted by: mplswaltar

I work at T-Mobile but I hate it when I ask a customer what plan they are on and I get "The Family one" or "The shared one" like there is only one shared plan. And of course they are on the lowest plan and want a RAZR for free after havin there V180 for 7 months

Posted by: ivwshane

I just hate the people that lie about how their phone broke.

customer- "Theres water in it? I have no idea how that happened!"

Or my all time favorite:

"I just put it on my dresser before bed and when I woke up it wasn't working", the phone is either wet or has big scratches or a cracked lcd.

Posted by: JDScott302

I still like the "sims" card one. Where on the end of sim is there an s. Its an acronym for subscriber identification module. I dont see any s fitting in there anywhere.

Posted by: vuittongirl

i just hate when they stop by my store, stare at the CINGULAR sign and ask me, is this T Mobile?
and when I say no, they say, "So this isnt TMobile? So i can't pay my bill here?"
You need a passport to live down here in southeastern georgia.

Posted by: JDScott302

Quote:

Originally Posted by ivwshane

I just hate the people that lie about how their phone broke.

customer- "Theres water in it? I have no idea how that happened!"

Or my all time favorite:

"I just put it on my dresser before bed and when I woke up it wasn't working", the phone is either wet or has big scratches or a cracked lcd.

I hate when they tell you it didnt get wet, and you look at the water damage indicator and it is all red or pink depending on the phone. Then they will swear it did not get wet, so i usually take the phone apart. Usually there is water dripping out of it by the time i get a few screws out of it.

Posted by: johngotti

Quote:

Originally Posted by Deyaniera

pet peeves:
i lost my 'simssss' card

<Heeeeres yur siiiiiiiiiiiiiiign>

Mr Customer why did you have your SIMSSS card out of your phone in the first place? They just dont pop out on their own... lol

Posted by: dtw0106

I hate it when people are angry about a bill and you look and there are a buch of downloads, and they of course say they didn't download anything then their phone rings and it is some rediculous rap ringtone. I actually had a person tell me that a 50 cent ringtone came on their phone when they bought it brand new, and they did not download it.

Posted by: audiovoxx

LOL i love the "sims" card that one is one of my all time favourites.
how about when you have a customer who is pissed because his $15 prepay card only lasted him 5 days and he thought he had unlimited night and weekends... and they'll even go look its a go phone.

Posted by: audiovoxx

i just remembered another one i dont know my number.... i mean people how can you not know your own number!! and they usually say well i dont call my self LOL
and im like well dont you give the number out

Posted by: Alfred_Neuman

what do you mean i got to put a deposit? sprint didnt ask me for non!

well buddy, you dont have a ssn, therefore dont have credit, therefore a nice $500 deposit is inline with you.

this is primarly with hispanics (im one too).

am i the only one who gets tons of hispanics who come to pay their bill but always end up askin us why their bill is high and its usually because they go way over and use tons of data services yet refuse to add the data services to save them $$?

Posted by: ivwshane

I love the customers that don't want to pay more for a better rate plan yet go over there minutes by $50 or more. Hello?! If you are going over your minutes spend the extra $10 and get a plan that will cover your usage!

Posted by: Always Mobile

OMG yes! People who spend like 200.00 extra every month but refuse to go up 20.00 in plan amaze me. I had a customer who came in every month and paid a 700.00 bill for two lines. He had a 39.99 (450) FT plan. Every month I told him to go to the 99.99 plan and he'd save 600.00 a month. He didn't care. This went on for over a year!

Lying about their broken phones is a joke. It's like they are waiting to see if you catch on... like we're idiots.
One lady said her phone stopped working. I asked if she had gotten it wet. She said absolutely not! I took the battery out and showed her the bright red dot. She still argued with me. After getting a whiff, the phone smelled like cat pee. I asked if she had a cat. She said she did but it couldn't have peed on the phone. Was I just pulling that out of thin air??

I even had one irate customer (after showing her the water damage) admit she knew it but wasn't going to offer any information that would jeopardize a warranty exchange.

Posted by: rabisdogis

Here's how my favorite conversations go:

Me: Welcome to Cingular...what can I do for you?
Cust: I've been a customer for the last 7 years
Me: Ok...thats awesome...what can I do for you?
Cust: You can give me a free phone
Me: Well, lets look at your account. Hmmm....I see that you've only had your phone for 3 months. Your more than welcome to purchase a new phone in the store but I won't be able to give you discount being that you just got one.
Cust: What the F are you talking about...I've been a loyal customer for years and this is how you treat me? Do you treat all of your customers this way? Why don't you just go and cancel my service?
Me: Sorry Sir, but you'll have to call Customer Care for that. I can give you number if you like.
Cust: Your an a-hole... (Customer walks out, calls care and gets free phone anyway.)

Posted by: Freakshow105

Quote:

Originally Posted by Linkman

Yea, well wait till Cingular launches 'UMTS - HSDPA'. That will be really fun!

You guys got the UtMas?

Posted by: Freakshow105

Quote:

Originally Posted by dtw0106

I hate it when people are angry about a bill and you look and there are a buch of downloads, and they of course say they didn't download anything then their phone rings and it is some rediculous rap ringtone. I actually had a person tell me that a 50 cent ringtone came on their phone when they bought it brand new, and they did not download it.

LMAO! Too freaking funny!

Posted by: Bombay Sapphire

Its all true!