vB Easy Archive - Little Orange Pills of Death

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Little Orange Pills of Death
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Posted by: rabisdogis

I think that all employees who are hired should recieve little orange cyanide capulets so when whining customers come into our stores we can just pop it in our mouth and die. Theres got to be a better way to live life than to deal with these issues. The biggest cause of my stress is the lack of communication between customer care and the retail stores. Stop sending customers into us for issues that you can deal with. Us legacy blue people don't have access to telegence (at least most of us don't so we're not able to credit accounts), we can't give them the discounts that you can (telling them that they can just walk on down to the store and get a free phone) and when we call for help, its because we've exhausted all other means of fixing the customers problem (meaning that we don't need someone telling us how to do our jobs or that we're responsible for the issue and its up to us to fix it). I apologize if I'm offending anyone from care, I don't mean to whine about nothing but this needs to stop. You (Customer Care) have to realize that you have a lot more power than we do when it comes to billing issues and changing phone prices. You may get yelled at over the phone but we're getting yelled at face-to-face because the customer just came to our store for nothing. Please respond with your thoughts and keep the flaming low. I appreciate your time guys.

Posted by: NukuCamui

****, Id go thru all of mine in 5 seconds.

Posted by: eden_nova

Ummm...not to be rude, but you store reps aren't that great either. We get customers calling in purely to complian about the service in the store. I know what it's like to work in an orverly busy place, and I do realize that sometimes the customers make it worse off than it is. My main complaint that if you call into care on behalf of the cust, don't be rude becuase that won't get you anywhere, and we do give you an answer don't act like we don't know what we're talking about. Remember you called us, because you didn't know.

Posted by: rabisdogis

I'm not saying that you don't give us the answers that we call in for....I'm just saying that we should all be on the same page. I do realize that there are a lot of retarded retail reps out there. I know because I occasionally have to work with them. I also agree that rude retail reps don't help customer care at all. I just think that we should be one company under one name and work together. I've been with the company for almost 2 years and I still feel like retail, CC and online are all different companies because no one works together.[B] Again...I'm not trying to pick a fight...just making a long over due statement.

Posted by: eden_nova

I agree that there should be more communication between the stores and CS. I do hear lots of people referring billing disputes to stores, and I dont' agree with that at all. I personally only refer to store if they want to see a phone before they purchase one, or if they have a tech issue that they are having difficulties setting up (ex: programming a motorola). Is there any other situations that people shouldn't get referred to the store for?