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How to Factory Restore on Sidekick II ???

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Posted by: max21les

I purchased a Sidekick II from ebay and popped in my friend's sim card. He has the unlimited data plan and his account is active. However, at startup, it will show another User's Name and ask for a Password.
I do not know this password, in result, I can not access any of the Data option on my Sidekick II.

*I would like to know if there's a Factory Restore Option, or a way to remove the users name which will let me enter a new user and password ???

any advice, will be greatly appreciated!


Posted by: bsoft

Quote:
Originally Posted by max21les
I purchased a Sidekick II from ebay and popped in my friend's sim card. He has the unlimited data plan and his account is active. However, at startup, it will show another User's Name and ask for a Password.
I do not know this password, in result, I can not access any of the Data option on my Sidekick II.

*I would like to know if there's a Factory Restore Option, or a way to remove the users name which will let me enter a new user and password ???

any advice, will be greatly appreciated!


Contact customer care at 1-800-937-8997 (from a phone other than the Sidekick) and explain your situation. They can walk you through unlocking the phone.


Posted by: DAEWOOCNC26

1) menu , settings, system info, hold menu, shift and x,
2) hold menu, r.
when it asks you if you want to clear say yes for both 1 & 2
3) with screen open- push screen to the left like your going to close it. on the top right you will see a hole. with a toothpick or somin else press and hold the power button while pressing and holding the reset. phone will vibrate.

go back to menu settings, system info- previous owners info should be gone.


Posted by: Chinasaur

Call CS. Give them them IMEI. Give them your name, address and phone number.

Your story about "another users data" is suspicious. This is sounds like another variation on "I found a a SidekickII."


Posted by: jgeorge

Sounds like the device IMEI is still tied to another user. The only way of clearing this is thru the carrier. Call the carrier, give them the IMEI and verify your account information, and they can fix this in a matter of minutes. There's no way on the device end to disassociate an active username from a device for security reasons - this keeps stolen phones from being easily repurposed.

Joe


Posted by: MystA RavE

bump...there must be some way to do this


Posted by: jgeorge

Quote:
Originally Posted by MystA RavE
bump...there must be some way to do this


Yeah, there is. Call T-Mobile. The reason that the old username is still tied to the device is that it's tied to the device on the backend. There's nothing you can do on the device to fix it, you have to call t-mobile. It takes about 5 minutes to fix it.

Joe


Posted by: MystA RavE

Quote:
Originally Posted by jgeorge
Yeah, there is. Call T-Mobile. The reason that the old username is still tied to the device is that it's tied to the device on the backend. There's nothing you can do on the device to fix it, you have to call t-mobile. It takes about 5 minutes to fix it.

Joe



do you know this from experience or you're assuming this?


Posted by: jgeorge

I know this from experience. When a sidekick first comes out of the box, it's unregistered. When you insert your SIMcard and the device sees a data-enabled account (from checking online based on the SIM inserted) there's then an association made between the device's IMEI and the username tied to the SIMcard.

If you move your SIM out of a registered device and into another unregistered device, like for a warranty device replacement, the backend sees that you're registering a new device and will move your registration over to the new device and automatically deregister the OLD device on the backend. This is automatic and requires nobody's intervention, and I switch my SIM between 4 different sidekick devices regularly with no issues.

The problem you have is that the previous user of your device didn't move their account to a new device (forcing the automatic reregistration above) they apparently just cancelled their service, or for whatever reason didn't move their simcard to a new sidekick before you got their old one. That means the device is still registered to the previous username, and this is on the backend, and it's a simple (but manual) process to unlink the previous username from the device so that you can reregister it with your account (or register a new account). Again, this is a ting that they have to do on the Danger backend and there's NOTHING that you can do on the device end to make this work without calling them.

This is another safety-valve in the sidekick system to ensure that stolen devices aren't that easy to reuse. If you upgrade or swap devices as a regular user, this registration process is transparent to you and works automatically. In the case of reusing a previously registered device, the carrier has to get involved so they can verify a legitimate change of hands and not somebody trying to register a stolen device.

That's one of the things that makes the device so secure.

Joe


Posted by: Paolo

Quote:
Originally Posted by jgeorge
I know this from experience. When a sidekick first comes out of the box, it's unregistered. When you insert your SIMcard and the device sees a data-enabled account (from checking online based on the SIM inserted) there's then an association made between the device's IMEI and the username tied to the SIMcard.

If you move your SIM out of a registered device and into another unregistered device, like for a warranty device replacement, the backend sees that you're registering a new device and will move your registration over to the new device and automatically deregister the OLD device on the backend. This is automatic and requires nobody's intervention, and I switch my SIM between 4 different sidekick devices regularly with no issues.

The problem you have is that the previous user of your device didn't move their account to a new device (forcing the automatic reregistration above) they apparently just cancelled their service, or for whatever reason didn't move their simcard to a new sidekick before you got their old one. That means the device is still registered to the previous username, and this is on the backend, and it's a simple (but manual) process to unlink the previous username from the device so that you can reregister it with your account (or register a new account). Again, this is a ting that they have to do on the Danger backend and there's NOTHING that you can do on the device end to make this work without calling them.

This is another safety-valve in the sidekick system to ensure that stolen devices aren't that easy to reuse. If you upgrade or swap devices as a regular user, this registration process is transparent to you and works automatically. In the case of reusing a previously registered device, the carrier has to get involved so they can verify a legitimate change of hands and not somebody trying to register a stolen device.

That's one of the things that makes the device so secure.

Joe


fido does this from time to time too....


Posted by: MystA RavE

thanks I got it done!




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