vB Easy Archive - Missing UPC for RAZR

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Missing UPC for RAZR
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Posted by: seracious

So, I excitedly bought the RAZR back in the summer, taking advantage of the deal from Cingular that offered a big rebate after 6 months. Now nearing that date, I look at the paperwork to find that I needed the UPC symbol from the long gone box. Yes, I should have thought of this back then, but I didn't.

Do any recent buyers have a UPC they could scan for me? I searched the web but didn't find one around. Any help would be appreciated.
Thanks,
Mike

Posted by: .7

Black or Silver?

Cingular or ATT version?

Posted by: seracious

Actually, my girlfriend and I both got them, one silver and one black, both Cingular variety.
m

Posted by: omegajb

If they will accept a photo copy PM me and I can fax it to you.

Posted by: mbranscum

Quote:

Originally Posted by omegajb

If they will accept a photo copy PM me and I can fax it to you.

If I'm not mistaken, they require the original, cut off the box.

Posted by: aaadock

you cant use someone elses UPC cause the imei MUST match...

if you sent it in and they are telling you they need the upc label.. they do tell you what they will accept in its place...

if you havnt sent it in and you bought it in the summer.... read the fine print... upc label or not... must rebates must be postmarked by a certain date or they are denied..

Posted by: seracious

They'll accept a copy of the UPC and the timing is right. In fact, I need to wait another month to send it out. But what is the "imei?"

Posted by: aaadock

Quote:

Originally Posted by seracious

They'll accept a copy of the UPC and the timing is right. In fact, I need to wait another month to send it out. But what is the "imei?"

the serial number of your phone...

how do you plan to get around that? they want the upc code to verify your phones imei as it is in the system...

someone elses upc will contain the incorrect imei

Posted by: seracious

Hmm, not sure what I'll do about that, though they only asked for the UPC, which is officially just the scan code (same for all phones, I think.) Since I supply them with my bill and the sales receipt, they might not feel the need for every last bit of documentation.

Posted by: mrbofh

If they are simply asking him for the UPC and not the rest of the stuff like the IMEI thing to scan then he will indeed be fine just getting a copy of someone elses. As long as they will accept a copy...

Posted by: BellaDea

trust me, if one thing is missing, they'll return your rebate. try this, give them a call letting them know what's happened. all of the barcodes mostly needed are on the phone itself. In the past with other companies I've been able to copy these and fax that in with your required paperwork. your reciept will have the SKU# (starts usually with a 6 and is 5 digits). If you don't call them first tho they may not accept the photocopy of the phone.

Posted by: seracious

They will accept a copy, that much is clear. Perhaps, I'll try to call them, though I know how these things work, and often the rebate center has nothing to do with the phone service center, and they make it deliberately difficult to make the claim. The multiple documents required and the specific timing of the delayed offer isn't just a play for "customer loyalty." They certainly hope for some folks to miss the boat on the rebate.

Thanks for all the advice.

Posted by: BellaDea

of course they do, that's why mail in rebates are still around and businesses use them, only about 30-40% of them are mailed in.

It may be early here and that's why I can't understand the part of "the rebate center has nothing to do with the phone service center" thing. the rebate center is the one that cuts the checks and decides what is valid or not. that's who you want to talk to and put notes that yes, a copy off the back of the phone is ok to have sent in.

Posted by: seracious

Still searching here if anyone has a Razr UPC they could copy/scan/fax to me. It would be a huge help.

thanks

Posted by: AmigaDude

Quote:

Originally Posted by seracious

Still searching here if anyone has a Razr UPC they could copy/scan/fax to me. It would be a huge help.

thanks

I think you missed the point a ways back. The UPC label includes the IMEI (serial number) of the phone and NO ONE should be posting their numbers EVER. Maybe if someone trusts you, they can email/fax it to just you which puts it just between you two.

Nothing personal, but I believe the first step in cloning a phone is to get that number.

Posted by: jmg_T21

Well.. why can't someone SCAN it for him... (edited)we wont discuss fraud like that in here...

I know I should probably not condone this but...

Posted by: vitaliyf

If rebate terms say "original UPC from the box" then you can be sure they will not accept a copy no matter how much you talk to them. The reason rebates are possible is because half the people like you never send them or screw something up.

Sometimes they even have "no photocopies will be accepted". Yet, sometimes they do specifically ask for copies of the UPC.

Who is the rebate from and where (city) is it supposed to be mailed?

Posted by: seracious

I didn't know that about the EMEI, had never heard of it before. But, I don't need that for the rebate, so I'm not looking for that as part of the info. I'm happy to take the UPC exclusively with any other info cropped or blacked out.

Anyone?

Posted by: seracious

jmg_T21, more people should think like you. No, really.

It is very clear that I only need a copy of the UPC, and by definition, the UPC is just that, the universal product code, so I don't need the EMEI. I'd rather not even see one. I'm not working on some oddball cloning scam, nor would I even know how. If I had one of those handheld scanners, I'd get a very long extension cord and walk down to the Cingular store and scan it myself. Sadly, I have no such scanner (nor a cord that long) so I'm hoping someone who has the convenient technological means might scan or fax those few numbers and little lines.

Whadya say?
Please.

Posted by: aaadock

you really dont get it do you ....

they want the UPC so they can match the IMEI..

the dont really care about the UPC like other rebates.... they wanna see that the IMEI matches....

so a good UPC with the IMEI blocked out will do you no good..
a good UPC with the wrong IMEI will do you no good ...

Posted by: seracious

I do get it.

They haven't asked for the IMEI, and they're collecting all of my other info as well - receipt for purchase, billing history. Legally, they are bound to accept precisely what they ask for, and the IMEI is NOT the same as the UPC, nor does the UPC include the IMEI (no matter how closely the too are printed together.) They will have more than enough information to track me with the other documentation. If I get the UPC I'm seeking, I'll be happy to post again to confirm that the rebate goes through, though that will probably be another 6 months from now given the disbursement timeline.

Posted by: aaadock

dude dont take it as a flame..

but realize some of us do this for a living and know that they are really looking for the IMEI that is printed on your UPC .. and it is diffrent on each one..

good luck on your rebate...

they will not take to time to "look you up thru other documentation" they simply will not.

Posted by: .7

Quote:

Originally Posted by aaadock

dude dont take it as a flame..

but realize some of us do this for a living and know that they are really looking for the IMEI that is printed on your UPC .. and it is diffrent on each one..

good luck on your rebate...

they will not take to time to "look you up thru other documentation" they simply will not.

Exactly...I for one would be happy to FAX you the information you are requesting seracious, you can PM me with the FAX number and consider it done. I will tell you before hand that, from 5+ years experience, this information is useless to you in regards to making you eligible for a rebate unless some amazing exception is being made on your behalf that I have never seen done before, ever. The rebate department WILL check the IMEI (serial number for your phone) against what is submitted with your rebate and whats on your account. I have seen with my own eyes the denial letters they send to customers stating that their rebate is not being honored due to conflicting IMEI's on the account vs. what was submitted. If you think that just because the rebate process is licensed out to a 3rd party means they don't have a way to check this information you are mistaken.

However, if you feel that based on the information that's been given to you that is all that's required of you, I would be more than happy to oblige.

Posted by: HabanoJim

I have scanned every UPC label from every phone I have purchased over the last 8 years for my records and with the exception of a couple of phones about 6 or 7 years ago they all contain the following information i.e. UPC, IMEI, ESN or in the case of GSM IMEI and Serial # and SKU number.

So if you tried to send the UPC without the other items listed you would have to cut it from the actual label they are requesting and then you would not be submitting the required documents.

Jim

Posted by: seracious

Thank you for all your replies. I understand the point you are making and how the IMEI offers them far more information about me as a customer, yet I remain hopeful that since they have asked very specifically for a "copy of the 12 digit UPC barcode," I should qualify for the rebate.

Tripy, I sent you that fax number and look forward to receiving the UPC. I will be happy to check back in if anyone is curious to see how I fare.

Thanks again,
mike

Posted by: Jhumien

is this a Cingular Mail in rebate? as opposed to like, a third party rebate? if it is, it could explain the relaxed rebate rules and regulations. lol