vB Easy Archive - Qtek 9100 won't start!?!?!?!?!?!?!

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Qtek 9100 won't start!?!?!?!?!?!?!
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Posted by: tmo4ever

HELP!

Here is the deal. I went to bed last night with about 25% battery remaining. I figured I could charge it at work.

When I got in the car and tried to play some music for my trip to work.....nothing the battery was dead.

No big deal, right...........WRONG!

I got to work and tried to charge it off of USB - No Amber Light

I tried to charge it off of the AC Adapter - No Amber Light

I tried to Soft Reset....It started and took me to the QTEK loading screen, but died because the battery was too low (I did this while pluged-in to the AC Adapter)

Any Ideas?

Posted by: DanITman

Quote:

Originally Posted by tmo4ever

HELP!

Here is the deal. I went to bed last night with about 25% battery remaining. I figured I could charge it at work.

When I got in the car and tried to play some music for my trip to work.....nothing the battery was dead.

No big deal, right...........WRONG!

I got to work and tried to charge it off of USB - No Amber Light

I tried to charge it off of the AC Adapter - No Amber Light

I tried to Soft Reset....It started and took me to the QTEK loading screen, but died because the battery was too low (I did this while pluged-in to the AC Adapter)

Any Ideas?

I was totally freaking out the first time this happened to me too

Nothing to worry about. The battery has dipped to low and the only way it will turn back on is if you plug it into a wall charger. Give it a while on the wall charger and it should work.

Posted by: tmo4ever

Quote:

Originally Posted by wmustudent99

I was totally freaking out the first time this happened to me too

Nothing to worry about. The battery has dipped to low and the only way it will turn back on is if you plug it into a wall charger. Give it a while on the wall charger and it should work.

How long is a while. It has been plugged in for nearly 2 hours...

Posted by: tmo4ever

Any other ideas? It has been on the charger for 4+ hours...

Posted by: boxer82003

if it started at soft reset then died due to low battery try a soft reset while its plugged in maybe

Posted by: Dave Evans

Has it been on the charger or USB for 4 hours? I've seen completely drained batteries sit on a charger for close to 4 hours before coming to life. USB is nuch lower amperage and may not be enough.

Dave

Posted by: hitch

I used my k-jam battery down to less than 10 % and it would not start at all. There is another thread about this issue but here are the suggestions. Take out the battery and all storage cards (leave the mini sd card out when you reconnect it to the AC adapter) for a couple of hours and then attempt to charge it off the wall wart. That should work, if not here is what I did after trying to charge using the wall wart, usb to laptop, USB to desktop without success. I cut the tip off of an old AC adapter from a previous pda and rigged it to the battery + - terminals directly. After about 10 min's I then put it back in the k-jam and using the AC adapter it started and is working fine ever since. There must be something in the k-jam charge circuitry that must have some minimum power in the battery for it to start the charge cycle. I'm a little more careful about allowing it to get in the sub 10% range now. I also found it unable to charge when the sim card was out of it if the battery is to low. I finally removed the sim from my spare phone and replaced it in the k-jam and it started to charge after the external jump start. go figure

Posted by: tmo4ever

Dave, it has been plugged into AC for 4 hours.

Hitch,

You'll have to forgive me, but there is no way in hell I'm gonna trust myself with cut wires and electricty.

Still nothing so far... I took the SD card out and I still have a SIM in it.

Posted by: Dave Evans

If possible I would stick another battery in it.

Where did you buy it? Most places allow 15 days for return or replacement, which is much better than going through agonizing warranty issues.

Dave

Posted by: tmo4ever

It is a couple weeks old. I bought it from MMB. I put a co-workers battery in it and it worked fine, so I know it is not the device.

Here is the kicker. I put my battery in his device and it wouldn't charge it either.

I think it is the device not responing to the battery that is so low. But I can't be the first to experience this....

Posted by: Dave Evans

Quote:

Originally Posted by tmo4ever

I think it is the device not responing to the battery that is so low. But I can't be the first to experience this....

I had the same thing happen with my PDA2k. When I could never get a response from iMate on the issue I decided to bite the bullet and just buy a new battery. In the long run it was easier and quicker.

Dave

Posted by: juiceppc

TMO I think I know what your problem is...

I just sent my Qtek 9100 back to SS to get fixed/replaced because my Wizard wouldn't charge. Well I thought the same thing. I'd plug it in for a while and see what happens. Well no Amber light. Guess what else? My mini usb jack on my Wizard is falling out along with the mini usb connections! Yep the little metal border around the mini usb jack is probably loose. I didn't do anything out of the ordinary either. So far Tim at SS has been helpful and they should receive my Wizard tomorrow and I'll see what the turn around is.

So in a way I'm kind of glad the metal border is falling out because I'd be racking my brain trying to figure out why it wouldn't charge. So in my case is was the physical connecion in the mini usb port that was bad. It could also be your problem just that your jack isn't loose isn't making it as obvious...yet.

It shouldn't need 4+ hours to get at least an Amber light. I'd contact MMB and he'll send you a form to fill out and address to send your unit too. Oh the woes...

Posted by: tmo4ever

Thanks for everyon'e help..... the harderst part (aside from un-curling from the fetal position) has been reverting back to my MPx220 -

How did I ever live without my Wizard.

Posted by: briboynyc

wow I thought my qtek9100 was in isolated issue. Mine died as well. I couldn't charge it and the amber light never lit up when plugged in. I suspected it might be the battery but without a spare battery there was no way for me to verify. I sent my qtek back to Smart Devices, but havent heard back from them as to what the problem might be.
Sounds like a design flaw so I think HTC (or imate/qtek) needs to step up to the plate and fix this problem. Just not cool to be without a cell phone, especially if you ditched your landline for a cell phone.

Posted by: echau

wow...this is getting me worried...i better make sure not to let my battery drain low =X

Posted by: BeyondTheTech

I'm not going to accuse anyone of mishandling their products, but you have to realize that a mini-USB port is just as fragile as say, a headphone jack. Inadvertentl inserting the connector at an angle, tugging on the cable while it's connected, pulling it out at an angle, will give it cause for wear and tear.

Think... how many Walkman's, CD players, and other portable media devices have you had in the past where the headphone jack got all scratchy or you had to hold it at an angle to get a proper signal?

I don't think it's so much of a design flaw, but rather a lack of a part they thought we didn't need... a cradle. A well-built cradle will allow proper insertion and removal of the USB connector in its port, since it's slid or guided in by the cradle's sheath or holster.

Posted by: tmo4ever

I partially agree BTT,

I can only speak for myself, but I have to say there has been no abuse. My mini-USB jack is fine. I have a feeling like it is more of a software charging issue.

Posted by: briboynyc

no abuse with my phone either. I baby this thing and there is not one scratch on it. Obviously there is a design flaw, either with the battery or with the firmware/hardware. Regardless this is something that Qtek/Imate/HTC need to address.

Posted by: juiceppc

Yeah I baby my device too. It was really strange how it just got loose. SS received my device on Thurs and I had to send them an email on Fri to initiate some correspondence. Tim did respond that he would look at it but I haven't heard anything yet...

I hope this doesn't turn into a long ordeal.

Posted by: whtrbt7

Am I the only one who actually doesn't baby their device? I've dropped, thrown, kicked, sat on, stepped on, and slid my Wizard. So far, no issues besides the 2 that I reported which can be fixed upon a good ROM update.

Posted by: whtrbt7

On a side note, the unit did eject the battery and back compartment on contact with the ground (marble). I have a few scuff marks on it but other than that, it still runs well.

Posted by: Dave Evans

Quote:

Originally Posted by whtrbt7

Am I the only one who actually doesn't baby their device? I've dropped, thrown, kicked, sat on, stepped on, and slid my Wizard. So far, no issues besides the 2 that I reported which can be fixed upon a good ROM update.

Isn't that how you are supposed to use things. They're meant to be used, not pampered.

Dave

Posted by: whtrbt7

Hey Dave, I don't think my usage pattern is stated in the instruction manual under the recommended use guidelines

Posted by: Dave Evans

Yeah, no offence to those who worry over scratches on their phones, but I take the view that I have better things to worry about. I paid good money for my PPC so I'm going to put it to full use and not worry that I'm going to scratch with normal use through the day.

Dave

Posted by: contaygious

so will there ever be a cradle for this thing?

Posted by: Mashie

I am having this same issue with my K-Jam. I plugged it into the wall to charge and when I woke up the phone was dead. I pulled the battery out for about an hour and it has been back on wall charging for 2 hours but still nothing.

I do have a spare battery that I will try when I get home, but I will say, this is a very frustrating problem.

Posted by: Mashie

Ok I figured out the issue I was having was the charger not the battery or phone. The travel charger that I have been using has an output rating of 500mA while the stock Wizard charger has an output rating of 1A LPS. It seems that the output of the travel charger is sufficient to charge the device when it is not completely dead, but once the battery fell below 10% the travel charger acted just like the standard laptop USB charging and would not work.

As soon as I plugged the K-Jam into the wall using the default charger, the amber light came on and it started charging right away.

Posted by: export800

My Qtek9100 just did the same thing and refused to charge once I ran the battery down. Was able to get it going by using an old blueangel car charger and cutting it up and hotwiring the battery. I let it charge for about a minute and then put the battery back in the phone and plugged it into the usb and the amber light came on and I'm back in business

THANKS!!! Guess next time I will be more careful not to run the battery down. So when your battery runs out with wm5 you don't loose your data just your phone won't boot!

Posted by: ChrisSpera

I'm certain that this is an issue with the battery ROM, and it can be most likely resolved with a ROM upgrade from HTC/i-mate/QTEK. However, this is a serious issue. Users shouldn't have to scrable around trying to figure out a way to make certain that the darn thing charges when they use stock cables.

The device should charge using both the USB and wall charger cables that came with the device. Period.

Posted by: export800

I think that they should at least include some jumper cables in the box just in case. That way if your battery goes dead you can at least get your friend to jump you off of their phone and get you going again. From now on I'm not going anywhere without a pair of jumper wires with my qtek.

Posted by: whtrbt7

The charging mechanism requires vertain ampirage in order to function. This feature is also done through several USB2.0 hard drives. Some hard drives require more than 500mA in order to power itself. For the Wizard, this is the same concept. The USB2.0 cable that came with the Wizard definitely charges it from a USB2.0 outlet with at least 500mA+ charge. Some computers don't give enough ampirage over their USB ports and that is due to cheap components.

Posted by: bnetts

well if someone in the world can help me with my usb. the computer cant see my device only charge it. i guess my reliance on this forum for a response wont work this time

Posted by: bnetts

i have reset it all ways to no avail. i can only AS via usb

Posted by: tkao2025

Quote:

Originally Posted by Mashie

Ok I figured out the issue I was having was the charger not the battery or phone. The travel charger that I have been using has an output rating of 500mA while the stock Wizard charger has an output rating of 1A LPS. It seems that the output of the travel charger is sufficient to charge the device when it is not completely dead, but once the battery fell below 10% the travel charger acted just like the standard laptop USB charging and would not work.

As soon as I plugged the K-Jam into the wall using the default charger, the amber light came on and it started charging right away.

Yes...........this worked for me too

Whew!!!!