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Originally Posted by audiovoxx
LOL sad but true.... its our fault... well our i mean as in the whole company but as long as corporate dosent do more a better network, better promos among other things we will loose customers.
i would like to know how many blue customers we loose a day ? |
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Originally Posted by pauldg
remember the meeting about the merger... remember how they were saying they expected a huge churn as a result of the merger?
we all see it every day, those "blue"customers who u just cannot please. They resent the fact that AT&t is no more, and they don't get why they "can't just buy a new phone to work with my existing plan". many of those 50mil aren't really our customers, they were att. they won't really be our customers until they migrate to orange, but that is dependent on us bending over backwards for the very customer who is impossible to please. Most blue customers are not that way, but many are VERY difficult to persuade them to migrate. |
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Originally Posted by SE Aholic
I think the reason they put less then reality numbers for customer counts in ads and merchandise could be because they dont wanna be sued for false advertisement so if they low ball 1 million customers off the numbers it wont get them in trouble regarding artificial information being given. I believe its the Truth in Advertisement law that makes companys cautious and do things like this. I doubt they lost 1 million customers.
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Originally Posted by Isriam
honestly, orange marks the stuff up so high, its pathetic. look at the ERP plan. free minutes for 1000, and then .35 cents a minute, not even free n/w?
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Originally Posted by Isriam
orange people really annoy me when they say crap like you cant please blue people because they get blah blah blah for an account.
honestly, orange marks the stuff up so high, its pathetic. look at the ERP plan. free minutes for 1000, and then .35 cents a minute, not even free n/w? all you have to do to retain blue customers is give them an orange sim and the exact same account details they have with at&t. yea maybe at&t had great phone rates. but some people have been with at&t longer than cingular has been around. my plan at at&t is exactly the same as an orange plan, the only difference is i get unlimited incoming text messages. why the hell do you pay 10 cents for incoming text, when its the same as a voice call? i'd much rather people text on the network than place a call. |
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Originally Posted by nskgti23
Wait explain this one to me? The blue employee plans were like 200 minutes for $10 a month... So how is that better than the Cingular ERP?
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Originally Posted by gsmgprsfan
Wrong.. blue employee plan was unlimited airtime for $0.00 .. only pay for LD and roaming out of network... also, unlimited data for free.
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Originally Posted by gsmgprsfan
Wrong.. blue employee plan was unlimited airtime for $0.00 .. only pay for LD and roaming out of network... also, unlimited data for free.
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Originally Posted by MrDJ
My 2 COU lines are unlimited everything for $0 a month. My ERP is $0 for 1,000 minutes and my wife pays $10 for n+w and another $10 for unl m2m. Umm 1000 minutes with unl m2m and n+w for $20 is a steal! The Blue Dependent lines were like $10 a month and you got only 300 minutes...thats it
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Originally Posted by sellincellinfwb
hahahahaha dude, they're pissed because before the merger, AT&T harvested up all these people with "here's 100,000 minutes for 32.99 a month" and then sold the damn company! Wouldn't you be mad? I was mad as hell when I was AT&T and then one day I was Cingular...nobody asked me!
This was before I got into the business, and I get it NOW, but you can't expect THEM to get it......(before you blast off on me....I'm just goofin off anyway.. ) |
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Originally Posted by pauldg
That's my point though: customers DON'T get it. I never offered a ridiculously cheap plan and then closed up shop, but i'm the one bearing the responsibility of trying to retain these customers - that's why we'll never migrate all of the blue.
BTW... why do u think they offered such nice retention perks (free early N+W, bonus anytime minutes, etc.)? b/c they knew they were going downhill and they had to do something to reduce churn. that said, it worked really well... but those customers were still a bit uneasy about the company. So the company's barely hanging on to these customers by a thread, who are only here b/c they got free anytime minutes and early n+w's, but are otherwise not too happy. Customers are really just upset that AT+T bailed on them. |
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Originally Posted by Alfred_Neuman
i thought we had 52 million? now we're down to 51?
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Originally Posted by Telegraph
Why migrate over to Cingular and lose more minutes? Why migrate over to Cingular and receive a WORSE phone than you already have? Why migrate over to Cingular when the phone the customer has is still perfectly serviceable? Why migrate over to Cingular when a customer would have to PAY for a phone with the same exact features? Why migrate over to Cingular when they lie and say AT&T phones will NEVER be compatible with the new network (unlock, then send an OTA on the phone for the media services, wouldn't be too hard would it?). There really IS no reason to migrate. The smart customers will stay on their old plans as long as possible, pay full retail on a phone (albeit maybe even used refurbished phones) and stay until there is SOME incentive to migrate.
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Originally Posted by Toothless Tommy
It is Cing management fault for been greedy and hurting the sales reps pockets - How can you expect to get and keep top reps if they can't make over $50,000 p/y . anything less these days is chump change !!!!! well if you want to rent forever keep working at Cing .
but we all know that they want no university degree people and just 18 year olds - look at the reps now compared to 3-5 years ago . standard has dropped because pay is less - " you get what you pay for " |
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Originally Posted by duchski
You did not expect CING to pay 70G to cell phone salesmen for ever, did you?
If you are so certain that you are underpaid quit and see what's out there with your education and experience.... Do not forgot to mention you were selling cell phones in a kiosk )CING will sell more and more through alternate channels and will try to get rid of the workforce w/o going into costly layoffs: first you see paycuts i.e., that "performance based" firings all to gently push people off the payroll... Little by little all that left will be $10/hr floor sales/in-store customer care reps.... Will quality/numbers suffer? With all due respect, if RS clerks can do it, if Walmart clerks can do it so can anybody... Cellular is a commodity not cars or routers.... PS Why don't you check how much telesales rep or customer care rep makes per hour.... |
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Originally Posted by Seltzer
And this is why Verizon posted 1.9m adds vs. Cingular's 800k adds in 3q 05'. You can't replace *quality* sales and *quality* customer service. Actually, the plan is to have COR takeover Indirect markets (not including National Retail).
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Originally Posted by Toothless Tommy
hey duchski,
you can't read to well buddy . who was mentioning $70,000 p/y ?? where did that figure come from ?? I said $50,000 = big difference !! Whats wrong with reps making 50,60,70,000 ??? Head office staff ( better known as "professional email senders " do ) if reps sell more for the company then let them be compensated properly . You get what you pay for - low wages = low caliber of reps = bigger churn - less profits - simple to figure out Also don't insult us here ( sales reps that are on the front lines all day ) saying Wallmart employees are on the same level as us . That is an off base comment . Think before you type and then run away all scared . I work in a corp store not a kiosk ( once again you insult Cing employees that start out in kiosk's ). alot of great sales reps started there . My education is a University degree by the way PS -- can't wait for 4 th quarter results = celebration time !!! poor greedy Cing comes 2,3, 4 th again . |
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Originally Posted by Toothless Tommy
hey duchski, you can't read to well buddy .
who was mentioning $70,000 p/y ?? where did that figure come from ?? I said $50,000 = big difference !! Whats wrong with reps making 50,60,70,000 ??? . |
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Originally Posted by Toothless Tommy
Head office staff ( better known as "professional email senders " do )
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Originally Posted by Toothless Tommy
if reps sell more for the company then let them be compensated properly .
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Originally Posted by Toothless Tommy
You get what you pay for - low wages = low caliber of reps = bigger churn - less profits - simple to figure out
. |
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Originally Posted by Toothless Tommy
Also don't insult us here ( sales reps that are on the front lines all day ) saying Wallmart employees are on the same level as us . That is an off base comment . Think before you type and then run away all scared .
. |
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Originally Posted by Toothless Tommy
I work in a corp store not a kiosk (once again you insult Cing employees that start out in kiosk's ). alot of great sales reps started there .
My education is a University degree by the way . |
But I am also really glad you did not mention the name of your school... Don't get me wrong, I drove a cab and had friends waiting tables while going to school but to say you got your degree so you could be a floor sales person is just wrong and a total waste. If you have a degree go out and do something adequate to your education and on par with your compensation requirements... |
Originally Posted by Telegraph
Why migrate over to Cingular and lose more minutes? Why migrate over to Cingular and receive a WORSE phone than you already have? Why migrate over to Cingular when the phone the customer has is still perfectly serviceable? Why migrate over to Cingular when a customer would have to PAY for a phone with the same exact features? Why migrate over to Cingular when they lie and say AT&T phones will NEVER be compatible with the new network (unlock, then send an OTA on the phone for the media services, wouldn't be too hard would it?). There really IS no reason to migrate. The smart customers will stay on their old plans as long as possible, pay full retail on a phone (albeit maybe even used refurbished phones) and stay until there is SOME incentive to migrate.
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Originally Posted by Seltzer
And this is why Verizon posted 1.9m adds vs. Cingular's 800k adds in 3q 05'. You can't replace *quality* sales and *quality* customer service.
Actually, the plan is to have COR takeover Indirect markets (not including National Retail). |
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Originally Posted by sheila627
at one point you could put an orange sim in your blue phone would work any former blue employees remember getting their orange phone the first thing we did was put our blue chips ion them and use them because it took forever to get them active
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Originally Posted by duchski
No my friend. Cellular service like any other service: phone, electric, gas cable/satellite is a commodity. The only way to win new customers is on pricing and COR is way to expensive (cost of sale) to make it happen. Take the cost of maintaining the store, reals estate, salaries, training, insurance and divide it by number of activations in any given month.... That's why the plan is to go with Wally, BB and Radio Shack. And these channels already sell more than COR stores... You want to prove yourself in technology sales then go to CISCO, IBM etc. show what you can do and earn your 70G....
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Originally Posted by Seltzer
Then explain to me why ~65% of VZW's new subscribers come from their corporate stores.
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Originally Posted by duchski
I do not think this number is relevant. The customer in 2005 and 2006 is looking for low prices and the only way to deliver those by cutting cost including the average cost of sale which is much higher for a store than it is for web sales or "alternate channels".
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Originally Posted by duchski
I do not think this number is relevant. The customer in 2005 and 2006 is looking for low prices and the only way to deliver those by cutting cost including the average cost of sale which is much higher for a store than it is for web sales or "alternate channels".
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Originally Posted by Toothless Tommy
I agree with you Chargebk . Cing will be number 2 very soon ( maybe number 3 ? ) for all the correct reasons mentioned on this forum .
We have bets on with top senior reps in my market to go for steak dinner when verizon passes us in 2 nd quarter 06 ??? How sad is that that top reps hate Crapular so much that they celebrate the competion passing us ??? Why ??? our pay has dropped big time and SAMgular has done very little to make it better . .25 cents extra on features doesn't cut it !!! I used to make $28. on a added FT line now I am forced to make $5.00 - beat it -- not worth my time - i will do a lousy $8.00 upgrade instead - less work . It is Cing management fault for been greedy and hurting the sales reps pockets - How can you expect to get and keep top reps if they can't make over $50,000 p/y . anything less these days is chump change !!!!! well if you want to rent forever keep working at Cing . but we all know that they want no university degree people and just 18 year olds - look at the reps now compared to 3-5 years ago . standard has dropped because pay is less - " you get what you pay for " |
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Originally Posted by duchski
Get a hint Tommy, the whole economy took a hit after 9/11, people lost jobs, took paycuts left and right and you are whining cause you do not get as much as a school teacher with a PHD or a registered nurse working nights in a hospital...
Go and see what's available with your "University degree" out there.... Good luck to you Tommy on your quest for a better salary... |
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Originally Posted by ivwshane
That's where I think you are wrong. Customers look for and expect low prices because the service and support (network quality, customer service at the call centers and in store) isn't good enough to warrant higher prices.
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Originally Posted by ivwshane
And the 65% from corp stores prove that. I don't see how you can discount that fact.
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Originally Posted by ivwshane
I'll make one observation about you duchski and that's that I believe you are from the school of thought where profits come from cost cutting.
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Originally Posted by ivwshane
Whether this is true or not, only time will tell. But it's my belief that in a service based industry where many players offer similar service it's the level of quality that will differentiate the number one player from the number two player.
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Originally Posted by duchski
I am sorry ivw, but that doesn't work this way, frankly you have it all backwards. Customers are not looking to spend more, they are looking to spend less. This is true for Joe Customer and for a big ABC corporation with offices right on Wall Street. Everybody is looking to optimize their spend i.e. get as much as possible for the least amount of money. Everybody who is in any type of sales sees that every day.
The cellular market in the US is finally maturing and the differences between networks of particular carriers are diminishing or none hence the price becoming a decisive factor. Commodity market, that the keyword here. Having said that I realize there are exceptions. I for that matter utilize my phone as a business tool, travel a lot (including abroad) and have a PDA with unlimited data. It does make a difference in my case to have a GSM phone and service. But a typical customers couldn't care less about the technical aspects of their service but pay attention to the color of their RAZR and number of family minutes, and they will jump ships as soon as offered a monetary incentive... Like I said number is just a number and when taken out of context is simply meaningless... No. Based on years of my business education I am lead to believe that profit is a result of a very simple equation where cost is ONE OF THE factors. If you believe otherwise you live in a dream world. I do not thinks so. I think this model (cellular) follows a typical commodity/utility model where service levels are so similar that the only differentiator for most consumers (not businesses with mission critical considerations) is price. And even in the big business sector price is more and more important as one of the agendas of a typical telecom manager is finding savings.... World in 2005 and 2006 is run by accountants. Days of a happy spend are long over. I understand where you come from and how you try to protect your jobs but when looking at the big picture you have to realize that with diminishing profit margins the cost of sale becomes an issue to the extent that it makes sense to move your sales from expensive channels (face-to-face) to less expensive ones (.com, alternate, chain stores etc.) You may not believe what is the cost of maintaining a typical store i.e. real estate, compensation, training, support, insurance , mar-com versus production i.e. generated revenue. When profit margins are going down you save the business by cutting costs. On a big scale there is no third way... |
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On this side, I rarely have someone walk because of lower internet pricing. I rarely have someone walk because inphonic has the same phone $300 less. I very rarely get the "Walmart has accessories for less, I'll just get them there." |
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Originally Posted by suicidal2af
I've been on both sides of the fence.
On this side, I rarely have someone walk because of lower internet pricing. I rarely have someone walk because inphonic has the same phone $300 less. I very rarely get the "Walmart has accessories for less, I'll just get them there." . |
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Originally Posted by MrAlifEkin
If price is as big of a factor as you say it is (yes it is important, but i don't think it's THE main thing). Why is Verizon pulling ahead of Cingular AGAIN? They don't have the cheapest prices when it comes to phones and service.
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Originally Posted by MrAlifEkin
Me thinks that Customer Service serves as much of a factor as pricing if not more. What better example can you think of than that? I'll be the first to admit that Cingular doesn't have the best CS. But even with their cheap phones you can get online, at best buy, and at walmart Cingular still can't compare.
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Originally Posted by duchski
There is no good customer service. Customers call in when there is already an issue about which they are aggravated... First fix the billing then control your mar-com and sales force and the number of calls to customer care will drop... Customer care is a necessary evil, very seldom perceived by a customer as a benefit, but rather as a patch over imperfect processes... |
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Originally Posted by ivwshane
So customers only call in when there is an issue? They don't call in to make rate plan changes? They don't call in to see what the cost of adding a family member is? They don't call in because they want to add/remove features?
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Originally Posted by ivwshane
They don't call in because they saw a deal on tv and want to know the details? They don't call in to check their minutes? They don't call in to pay bills? They don't call in to inquire about what their current plan is? They don't call in to find out about additional services verizon offers like wireless cards? They don't call in to find store locations and store hours?
. A case in point; I shop at newegg.com as opposed to other online retailers that have cheaper prices because of neweggs customer service. You mean to tell me I'm the only one like this? Give me a break. |
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Originally Posted by ivwshane
So verizon does well because of it's name? And how do you think verizon got a good reputation?
Having a low quality network? Hiring low quality employees? Having low priced rate plans? No they have good brand recognition becaue they have a high quality network, they hire higher quality employees (compared to cingular), and they have reasonable rate plans. How do you think they developed a quality network? By cutting costs? No they made/make huge investments in their network. How do they employ higher quality reps? By better training and by providing good compensation to those reps. Why are their plans reasonable? Because people see the value they get with paying a little more, they get better customer service, they get a better quality more reliable network. Now lets look at your approach you learned in business school: Cingular has taken cost cutting measures inlcuding but not limited to lowering pay, outsourcing, reducing alternative revenue resources, ie agents and dealers. They offer rate plans that are cheaper compared to their competition when factoring price and mintutes together, they offer lower/free priced phones compared to verizon. Based on those two strategies who do you think is a: bringing in more customers b: making more profit? According to you cingular should be number one in customer adds and number one in profit, yet neither is true. And it's not like verizon is barely beating cingular quarter after quarter, they are stomping on them! So tell me again how I got it backwards? Tell me how verizon adds more customers per quarter than cingular yet their overall product is more expensive than cingular. And just for the record, I'm not trying to save my job, I don't work for cingular any more. I'm making my statements based off of observations not feelings, not business models but based off of whats happening in the real world. |
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Originally Posted by Lambert
No matter how much you whine about Cingular cutting your pay, the fact remains they are the larger provider.. again. Oh, and I cant WAIT to see the figures now that Radio Shack has kicked their a$$ to the curb and is selling Cingular.
And where do you get this ***** about Verizon employees being better than Cingular? Thats a pretty ignorant statement. |
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Originally Posted by duchski
You are right I was not precise. What you described mean for me telesales and not customer care which deasl with billing issues etc. Diffrent prompt in the IVR.
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Originally Posted by ivwshane
Cingular right now is the larger provider but if they continue on the path they are one they wont be for long.
So you think radio shack is going to make up the million customer difference between verizon's and cingulars quarterly adds? Sure I get my information from customer service survey's, consumer reports (who I hate) and from j.d. powers. So my statement is not ignorant but based on fact. Where do you get yours from? |
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Originally Posted by Lambert
The fact that I work for Cingular, and would not consider myself or my co-workers to be inferior to those at Verizon. I guess I take your post personally. In your opinion, does salary denote quality?
As far as RS goes, it can't hurt. |
| In your opinion, does salary denote quality? |
| As far as RS goes, it can't hurt. |
| IMHO one of the reasons that that VZW so successful is the brand itself, |
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Originally Posted by ivwshane
So verizon does well because of it's name? And how do you think verizon got a good reputation?
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Originally Posted by ivwshane
Cingular has taken cost cutting measures inlcuding but not limited to lowering pay, outsourcing, reducing alternative revenue resources, ie agents and dealers. They offer rate plans that are cheaper compared to their competition when factoring price and mintutes together, they offer lower/free priced phones compared to verizon.
So tell me again how I got it backwards? Tell me how verizon adds more customers per quarter than cingular yet their overall product is more expensive than cingular. |
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Originally Posted by ivwshane
And just for the record, I'm not trying to save my job, I don't work for cingular any more. I'm making my statements based off of observations not feelings, not business models but based off of whats happening in the real world.
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Originally Posted by ivwshane
So verizon does well because of it's name? And how do you think verizon got a good reputation?
Having a low quality network? Hiring low quality employees? Having low priced rate plans? No they have good brand recognition becaue they have a high quality network, they hire higher quality employees (compared to cingular), and they have reasonable rate plans. How do you think they developed a quality network? By cutting costs? No they made/make huge investments in their network. How do they employ higher quality reps? By better training and by providing good compensation to those reps. Why are their plans reasonable? Because people see the value they get with paying a little more, they get better customer service, they get a better quality more reliable network. Now lets look at your approach you learned in business school: Cingular has taken cost cutting measures inlcuding but not limited to lowering pay, outsourcing, reducing alternative revenue resources, ie agents and dealers. They offer rate plans that are cheaper compared to their competition when factoring price and mintutes together, they offer lower/free priced phones compared to verizon. Based on those two strategies who do you think is a: bringing in more customers b: making more profit? According to you cingular should be number one in customer adds and number one in profit, yet neither is true. And it's not like verizon is barely beating cingular quarter after quarter, they are stomping on them! So tell me again how I got it backwards? Tell me how verizon adds more customers per quarter than cingular yet their overall product is more expensive than cingular. And just for the record, I'm not trying to save my job, I don't work for cingular any more. I'm making my statements based off of observations not feelings, not business models but based off of whats happening in the real world. |
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Originally Posted by duchski
We are not talking about reputation but brand recognition. There are simply several milions of people who receive their landline bill with Verizon's name on it. Verzion is a houshold name in a big part of the US... Like I said before, VZW is the king in VZ Corp. operating area.
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| Also, you never bothered to find out what is the cost of making a sale in your unit: after real estate, emp. compensation, training and insurance... Have you? |
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Originally Posted by ivwshane
So you are telling me that verizon adds 500,000 to 1,000,000 more customers a quarter simply because consmers have or know of verizon landline service? Then explain why shortly after the merger took place (4th quarter 2004) cingular beat verizon in adds? You are telling me that verizons brand recognition all the sudden in the past year has really taken off and is why verizon has been adding more customers than cingular. And explain why t-mo posted better q3 results than cingular (over 1mill adds vs 900k adds for cingular).
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Originally Posted by ivwshane
So you are telling me that verizon adds 500,000 to 1,000,000 more customers a quarter simply because consmers have or know of verizon landline service? Then explain why shortly after the merger took place (4th quarter 2004) cingular beat verizon in adds?
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) I am going to try though, free of charge, few of possible answers, pick the one you like...|
Originally Posted by ivwshane
You are telling me that verizons brand recognition all the sudden in the past year has really taken off and is why verizon has been adding more customers than cingular. And explain why t-mo posted better q3 results than cingular (over 1mill adds vs 900k adds for cingular). |
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Originally Posted by ivwshane
Why do I need to find what the cost of a sale is at a retail location? What does that have to do with anything? |
Profitability drives your compensation. And it also explains why focus is now being shifted to other sales channels... Store sales cost way too much money and profit margins are shrinking...|
Originally Posted by ivwshane
Does verizon not have the same costs associated with retail stores? |
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Originally Posted by ivwshane
Where is your real world example of your business model? I'm sure you can find an example that's not related to this industry (dell is a pretty good one) but can you find a company that is operating like you said and is successful and is growing that is related to the cellular industry? |
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Originally Posted by ivwshane
You are spot on! Customers saw the merger and had positive feelings towards it and flocked to cingular.
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Originally Posted by ivwshane
Do you think a quality sales person can overcome the first two issues?
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Originally Posted by kilowatt
duchski...your condescending attitude is very annoying.
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| Who cares about quality sales persons? Can you talk the customer to get a more expensive plans or equipment? Can you pursuade them into buying a service where there is no coverage? Remember this is 2006... |
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Originally Posted by duchski
You are asking me for something that I would have to charge you per hour to even get basic answers to...
) I am going to try though, free of charge, few of possible answers, pick the one you like...1) Cingular calculated adds for both companies which combined gave a high number... 2) Cingular calculated ATTWS migrations as adds 3) Cingular name has been associated with a number 4 or 5 brand name in the world with respect to recognition: ATT which helped boosting sales Cingular is still paying for the cost of ATTWS aquisition... These are growing pains to integrate the network, billing etc etc... They had a lot on their heads lately... It has to do with profits i.e. everything Profitability drives your compensation. And it also explains why focus is now being shifted to other sales channels... Store sales cost way too much money and profit margins are shrinking...The probably do. And if they will want to stay effective they will have to follow. Do not be fulled, someone at VZW is also looking at balance sheet and trying to increase the profitability... Net adds are cool but waht reall counts is the proverbial bottom line... Wake up and smell the roses. After 9/11 every company follows the same business model i.e. cutting cost as everybody is bracing for a crisis... Did you hear about customer care center jobs being moved to Philippines and tech support to India? Did you realize that most of production is being done now in China? You heard about GM's and Ford's problems??? Wake and look around. Also, find what jobs are available today with your education... I know dbase developers on unemployement. Something that was unheard of only 5 years ago... Their jobs are in Dubai now... You mention growth rate of cellular business but that is the thing of the past, too. Cellular market is getting very close to being saturated which means the growth rate will drastically fall... It's nothing new, same happened to every industry before... If you are looking into fast money look somewhere else... |
| No you are not the only one. But most customers prefer Walmarts and Best Buys over specialized and uspcale retailers just because of pricing. |
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Originally Posted by suicidal2af
1) Migrations were never counted as adds. |
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Originally Posted by suicidal2af
2) Cingular didn't pay a cent for the acquisition. SBC paid for that. The only costs they have are integration, and they spend less money per year on network expansion/maintenance than verizon does. |
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Originally Posted by suicidal2af
3) Store sales cost more money. They also make more money: more accessories are sold[re: huge profit margin], more data services are sold, more add-a-lines are attached, and higher priceplans are upsold, in addition to generating more renewals, ergo revenue assurance[re: walk-in traffic] |
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Originally Posted by suicidal2af
4) Verizon stores have a *much* larger operating cost. Greeters in this market make 11.82/hr. The average sales rep(8-10 per store) is making 55K per year. Technicians are on-site, as well as customer service reps. Wanna talk about bottom line? Despite having an operating cost which is at the very least tenfold, they are *still* netting $3B more than what cingular is. |
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Originally Posted by suicidal2af
5) Don't even know where to start here. Customer care/tech support moving to india...yeah, welcome to 2000. Within the past few years, a very large portion of these call centers are being brought *back* to our shores because they don't save any money due to repeat calls and customer dissatisfaction. |
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Originally Posted by suicidal2af
Most production in china? Yeah, for small things. When it comes to larger things, they're usually manufactured on this side of the ocean. Look at Honda, for example: their cars are built in the US, with the exception of the S2000 which is made in Japan. |
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Originally Posted by suicidal2af
And Ford having trouble? Not really. They might not be making as much as, say, Toyota, but they're doing fine. |
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Originally Posted by suicidal2af
And finally, the cellular market only has ~50% saturation within the US. Countries like Japan and Korea are in the high 80%. There's a *lot* of room left before the market is truly saturated. |
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Originally Posted by suicidal2af
So, would that explain why the local Best Buy did about 110 activations in December, and the closest store to them did 1200? |
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Originally Posted by ctk74
There is NO WAY that Radio Shack was responsible for over 50% of Verizon activations a month. What is your source. Never mind, I don't expect an answer. Just saw that this is your first post which questions the validity. Also, Verizon would never buy T-Mobile. The whole CDMA versus GSM thing would probably get in the way.
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not sure why, but i wanted to use that smilie.
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Originally Posted by kilowatt
so you wasted a post to say you weren't going to waste a post?
not sure why, but i wanted to use that smilie. |
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Originally Posted by Gman-2006
Verizon would like to have more of a international presence and that would be where T-Mobile comes in. Verizon was in the bidding for AT&T when that auction happened, so it would not surprise me that Verizon would buy out T-Mobile. Don't take it personally if I've offended you!!!!! |
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Originally Posted by ivwshane
1 million acts a month? Interesting since verizon posts between 1.5-1.9 million net adds a quarter, and they have the lowest churn rate of any carrier!
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