vB Easy Archive - Usewrname and Password Reset Instructions

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Usewrname and Password Reset Instructions
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Posted by: peterbrowne

This is what fido told me when I called in to get myrelle's username removed from my hiptop - she told me this after getting tech to detach the IMEI from myrelle's account and attach it to mine

1) Remove your sim card

2) From the jump screen: Menu -> Settings -> System Info

3) Press Menu+Shift+X Select OK to clear the flash.

4) Press Menu+Shift+R Select OK to clear the login information.

4) Perform a hard reset now. This will reboot the device.

To perform a hard reset, press the power button and reset button at the same time. Unit will vibrate when reset. You can use a paper clip or similiar to hit the reset button located behind the screen.

5) Reinsert your Sim Card

The device will reboot again. It should now startup to a screen asking if you are a "New User" or "Returning User". - You may have to wait up to 48 hours for this to appear

Posted by: ProphetX

hey what happens if you just change the login info?

Posted by: peterbrowne

Quote:

Originally Posted by ProphetX

hey what happens if you just change the login info?

you can't - it will revert to the original settings i think

Posted by: jgeorge

Right - getting support to detach the old username from the IMEI is the important part. None of the device-clearing stuff matters one bit until they clear that setting from the back end.