vB Easy Archive - Pre-Rant: 3G Equipment and customer billing

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Pre-Rant: 3G Equipment and customer billing
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Posted by: anubis9278

without the unlimited data plan, $19.99, no rebate. great strategy considering without the unlimited data plan a customer may get charged up to $50 dollars for viewing a 5 minute HBO mobile clip. thats $10.00 / min. the files are huge.

Now, I can't speak for everyone but we all know someone aint gonna add the data package. can you imagine there bill. people are getting 2K bills now for data, they will be pissing fire in a few months.

We need to bring back the old contacts were customers had to initial that they declined a feature at point of sale. may save a headache.

Posted by: Alfred_Neuman

oh i agree.

ill simply note it in the account for every sale.

Posted by: Freakshow105

Trust me, the HBO Mobile on CV is nothing spectacular and the rumor is that it is 2 minute clips and you have to pay for hbo mobile

Posted by: Rcadden

Ok, I'm sorry, but here comes my rant. Everyone I know has heard this from me. With data at $20/month, and then to pay EXTRA for all these services, Cingular is going to drop off the map. It sucks, and that's a bold statement to make, but think about it. Mobitv, which sucks even on my "high-framerate" 6682, is $10/month, IN ADDITION to unlimited data if you really wanna use it. It's the same thing as making people pay ppu for downloading ringtones or whatever. IF YOU DON"T GIVE THEM ACCESS TO THE CONTENT, IT DOESN"T MATTER HOW GOOD IT IS, THEY WON"T USE IT! Freakin A, Cingular. Every other carrier seems to get it that unlimited internet is a requirement, WHY CAN"T YOU!?

Posted by: Freakshow105

Quote:

Originally Posted by Rcadden

Ok, I'm sorry, but here comes my rant. Everyone I know has heard this from me. With data at $20/month, and then to pay EXTRA for all these services, Cingular is going to drop off the map. It sucks, and that's a bold statement to make, but think about it. Mobitv, which sucks even on my "high-framerate" 6682, is $10/month, IN ADDITION to unlimited data if you really wanna use it. It's the same thing as making people pay ppu for downloading ringtones or whatever. IF YOU DON"T GIVE THEM ACCESS TO THE CONTENT, IT DOESN"T MATTER HOW GOOD IT IS, THEY WON"T USE IT! Freakin A, Cingular. Every other carrier seems to get it that unlimited internet is a requirement, WHY CAN"T YOU!?

The TREO 650 mobi tv is pretty cool when it comes to framerate

Posted by: anubis9278

Quote:

Originally Posted by Rcadden

I ask marketing during our last conference call were there any new media bundles coming out to help smooth over the 3g pricing. Answer:

For $29.97 you can get unlimited media net, 40 mms, and 200 text messages.

My response, which by the way was an accident, was you guys suck. So I need to finish writing my apology letter to marketing right now.

Posted by: Perceptions

Quote:

Originally Posted by anubis9278

.

My response, which by the way was an accident, was you guys suck. So I need to finish writing my apology letter to marketing right now.

Posted by: Canadian Maniac

Quote:

Originally Posted by anubis9278

Well, I understand the need for the letter, but you're right, that completely sucks, it's not even of any benefit at all, there's no actual discount (unless a joke went over my head). But don't worry, up here in Canada we get jerked around on Data and SMS on Rogers, too.

Posted by: Alfred_Neuman

Quote:

Originally Posted by anubis9278

should tell em these pricings simply are horrible. people who would use em wont or just get one thing they use the most and keep the others off.

Posted by: StattlichPassat

Quote:

Originally Posted by Rcadden

Every other carrier seems to get it that unlimited internet is a requirement, WHY CAN"T YOU!?

I don't sell anything less than unlimited data for the same reason that you wouldn't buy anything less than unlimited Internet access (cable/DSL) at your house. It would be ridiculous to not have unlimited. I'll only add it on by request.

Posted by: gregsmith59

Quote:

Originally Posted by Alfred_Neuman

oh i agree.

ill simply note it in the account for every sale.

That's smart. They should have a spot for it in the activation paperwork. Data overage is potentially much more painful than losing your phone without insurance.

Posted by: Perceptions

In the days of paper contracts I would just right "Declined" next to features and have them initial in the correct box.

Posted by: DonaldMick

Quote:

Originally Posted by StattlichPassat

You can get capped internet? I thought that went out with dial-up...