vB Easy Archive - so extended warranty is going away so soon?

Pages: 1

so extended warranty is going away so soon?
(Click here to view the original thread with full colors/images)

Posted by: Alfred_Neuman

the hell is going on with cingular? guess that .75 cents we make on extended warranty is too much for cingular?

Posted by: Imari

I really don't see the point anyway....just have the insurance.

Posted by: Alfred_Neuman

true but still.

Posted by: makhay

huh, please!!! i need to sell those 4.99 packages...

Posted by: Soopafly

Good for customers, not so good for employees trying to hit their feature quota or earn a commission check.

Another reason why I'll be leaving Cingular... policies that contradict themselves at least in the COR aspect. I think with Radio Shack coming in that COR is really the bottom of the priority list. Then there's the new Best Buy opening up next door, definitely not going to be around for that.

"But Best Buy said... and how come they have the Razor for $49?"

"Yeah, I need you to transfer numbers to my new phone, Radio Shack said you do that."

"I'm not going to buy a phone from you when its 3X cheaper somewhere else. Now transfer my numbers for me and why does my earbud not work in my new Nokia, it fits, why doesnt it work."

That was just one day... this past week I can't imagine that EVERYDAY.

Posted by: GB1

We charge ten bucks to transfer phone books unless they come from a COR store.

Posted by: anubis9278

transferring numbers is now part of our "customer appreciation" for COR. But removing the $4.99 prem ins sucks!!!

Posted by: aaadock

move to texas.. we get paid on ins.. 3.99 or 4.99

Posted by: audiovoxx

how can cingular be so cheap.... honestly?? what incentive do we get... oh yes mr customer along with your razr your tri-pack your MEdia Works plus your international roaming are you still intrested in phone insurance..... of course i wont be selling insurance... they might drop one of the features like you know how some customers are debating if they should get the $2.99 txt or the $4.99 insurance.... if i dont make money out of it customer care can add all the insurance they want from now on...... make me sad to see how cheap cingular is..... gooo fast track yeah right!!

Posted by: ChocoDough

Think about it. Why would a customer pay for the extended warranty at the beginning when they already have a 1 year warranty?

It makes more sense to add it on when their 1 year is almost up, then that way it gets extended.

Customers may be dumb, but they're not stupid.

Posted by: grifflax

Quote:

Originally Posted by ChocoDough

Think about it. Why would a customer pay for the extended warranty at the beginning when they already have a 1 year warranty?

It makes more sense to add it on when their 1 year is almost up, then that way it gets extended.

Customers may be dumb, but they're not stupid.

You're giving customers too much credit buddy. What you say makes complete sense, but in the past few months I have seen the $4.99 insurance+warrantee added more times than I can count. Some customers are so silly they would buy your rancid burrito gas if you could bottle it.