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Hi All
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Posted by: CelticHunter

Long time reader, first time poster here. I'm a Blue TDMA CSR able to answer hopefully some things about this oft-neglected portion of Cingular. Thanks for having me.

Posted by: cingulargirl69

i am new too, i just came accross this site the other day, and just registered today, its nice to have a spot to talk among employees about everything and anything!

Posted by: boston_errol

The Blue TDMA network doesn't exist in the Boston market anymore as far as I know.. welcome

Posted by: CelticHunter

Yeah, Boston was an area where a lot of TDMA towers and switches were dismantled due to excess towers existing. Roaming agreements also expired with other companies and big Orange doesn't renew them due to wanting customers to move to the cash cow of GSM.

Posted by: Freakshow105

Quote:

Originally Posted by boston_errol

The Blue TDMA network doesn't exist in the Boston market anymore as far as I know.. welcome

What about New Hampshire? They are part of the boston market and you really need TDMA in the north

Posted by: eden_nova

Quote:

Originally Posted by CelticHunter

Long time reader, first time poster here. I'm a Blue TDMA CSR able to answer hopefully some things about this oft-neglected portion of Cingular. Thanks for having me.

are you in an american or canadian center?

Posted by: CelticHunter

Canadian myself.

Posted by: Canadian Maniac

Me and eden_nova were formerly blue TDMA ourselves, now converted care, so we know what fun TDMA can be.

Posted by: eden_nova

Horray for doing any billing sytem at the drop of a hat! (minus CARE)

Posted by: bricktowntom

I am amazed that I discovered this forum, as in the title I'm a CSR NE Care Okc Ok. I still have a TDMA active Nokia 5165 since 1998 love it never drops calls, but I have dropped it many times still ticking. Also have GSM Nokia 6010 ERP not so good (GSM). What's up, I feel as if I just arrived at a family reunion.

Posted by: Alfred_Neuman

as a sales rep from the orange side,welcome.

now, if you can, please inform your fellow co-workers to stop sending customers to stores to do things that can be done over the phone and dont send them to any random cingular store because it says "cingular"

if you must, go to cingular.com/storelocator.

you'll know which is a corp store because it wont say "authorized dealer" under "cingular wireless"

and please NOTE any account for anything. ill simply say no to exception upgrades if its not in there and guess what? itll make our lives as equally crappy.

Posted by: CelticHunter

Oh, don't you worry Alfred. I ALWAYS tell the customer that store pricing is different than pricing we can offer over the phone due to the convenience of having the phone set up right at the store and easier returning procedure. Also know about the "authorized dealer" differences. Frankly, I'd rather buy a phone from a guy off the street than one of those "dealers."

Posted by: theclarks1

Quote:

Originally Posted by CelticHunter

Oh, don't you worry Alfred. I ALWAYS tell the customer that store pricing is different than pricing we can offer over the phone due to the convenience of having the phone set up right at the store and easier returning procedure. Also know about the "authorized dealer" differences. Frankly, I'd rather buy a phone from a guy off the street than one of those "dealers."

Thats a real insult. Why is there so much conflict between us? We work with the cor in this area. If I have a gripe with them Ill call them and talk to them about it and same for them. As far as pricing it should be leveled across the board. Online or phone CSR's shouldnt be able to offer anything diffrent than retail or dealers can. CSR's should be that. Referr them to the store and let the sales guys do there job! They know more about the market they are in anyway. YOu could be thousands of miles away and tell them yea this will work for you and there again dissatisfied customer. IM not saying that all reps do this but it happens. I know that things happen with dealers too but I dont think that it would happen near as often if the playing field was leveled.

Posted by: CelticHunter

Clarks, I didn't mean to insult sales reps in any regard, I didn't mean for my post to be condescending in any way. From the threads I've read on here, the amount of strife and ignorance sales reps have to deal with (from customers and higher-ups) is truly absurd. As a CSR I can definetly empathize with your guy's (and gal's) plights in the sales arena.

Posted by: SingularSerf

Hi BricktownTom, I used to work CSR at May and Britton, almost 2 years, last fall I switched to sales in OKC. I bet we know of each other or chewed some of the same dirt. Stacy was my manager, our team was number 1 in July 05.