vB Easy Archive - Applications shutting themselves off in new 6682 f/w 4.62.0

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Applications shutting themselves off in new 6682 f/w 4.62.0
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Posted by: Razor1973

I recently got a new 6682 from Cingular and it had the older firmware (3.01.1, I think). Whenever I had an application or two opened and I tried opening another one, the already open ones would simply shut off without a message. The number of applications I could have open at the same time varied depending on how large/resource-consuming these were and how large/resource-consuming the one I was opening was, but the limit was 3. I could never have more than 3 applications open at the same time. I blamed this on bad memory management in the buggy firmware.

Cingular just replaced my phone with another new (not refurbished) 6682 with f/w 4.62.0 and, to my surprise, I have exactly the same problem.

Is anybody else experiencing this? I did a quick search and didn't find anybody who was having exactly the same problem, but I will search more exhaustively after I post this and might even go through all 80 pages of THE Nokia 6682 thread.

Posted by: tendura

I had a problem like that with the old firmware, but not with the new firmware.

Posted by: Razor1973

Anybody else?

Posted by: Razor1973

People, 45+ views and nobody else is experiencing this problem with 4.62.0?

Posted by: struff

Right now I have open the Phonebook, Calendar, To-Do list, a program called Bug Me, my Inbox, my Call Log, and I am playing music with the Ogg player. That's seven things.

Posted by: walkguru

i think not too many peeps dont have the new firmware.

Posted by: Razor1973

You mean not too many peeps have the new firmware?

Posted by: Rcadden

It's a feature of the phone. Freakin a, read the threads. The PHONE has a low amount of memory. A new firmware WILL NOT fix this. It's hardware based. So yes, your phone is closing apps to make room for the new apps. The old firmware did this, the new firmware will do this, and any other firmware they put on the phone will do this cause it's a limitation of the hardware. Just like if you have a computer with 256MB of RAM, it doesn't matter if you put Windows 95 on there or XP, you still only have 256MB of RAM.

Posted by: Razor1973

Quote:

Originally Posted by Rcadden

It's a feature of the phone. Freakin a, read the threads. The PHONE has a low amount of memory. A new firmware WILL NOT fix this. It's hardware based. So yes, your phone is closing apps to make room for the new apps. The old firmware did this, the new firmware will do this, and any other firmware they put on the phone will do this cause it's a limitation of the hardware. Just like if you have a computer with 256MB of RAM, it doesn't matter if you put Windows 95 on there or XP, you still only have 256MB of RAM.

Mr. Freakin A, my 7610 has the same amount of memory and allows me to open Opera and ProfiMail at the same time. It never, ever closed an application by itself. Didn't you read what the previous poster has open at the same time? I cannot open half of those applications. What? His 6682 has more memory than mine?

Posted by: naviwilliams

...all I can say is call Cingular customer service or the exchange center and get it replaced, asap!

Posted by: Razor1973

If that's you, PLEASE BEAR WITH ME...

As some of you may have already read, I have had this problem with applications that shut themselves off when I open others. The number of applications I can have open at the same time depends on their size. For example, I could probably have Opera and ProfiMail open at the same time, but once I open ProfiExplorer, both Opera and ProfiMail shut off by themselves. No messages, no warnings, no nothing.

I have also recently discovered that this only happens with third-party applications. During testing, I had up to 12 Nokia native applications open at the same time and no problem. The second I opened Opera, half or more of those disappeared from the list.

+++ I've tried Cingular and they've sent me a new 6682 with firmware version 4.62.0 (the other one was 3.01.1) and I experience the same exact problem on both phones. I did the rest of the testing with the newer firmware phone.

+++ I've tried Nokia and they tell me that all the applications that shipped with my phone are working properly. That I should contact the third-party application vendor. Which one, though? ALL OF THEM??? This is BS.

+++ I've tried uninstalling the applications, re-downloading them and re-installing them. No difference.

+++ Suspecting my problem was related to my RS-MMC card, I've tried installing the applications on the phone memory instead and not even inserting the card in the phone. No difference.

+++ With the same suspition, I tried re-formatting the RS-MMC both on a card reader and on the phone and installing just a couple of applications from a fresh start. No difference.

Funny thing is I can run the same applications, installed from the same files and on the exact same RS-MMC card, on my 7610 without a problem, so it's obviously a problem with the 6682. Cingular's firmware, most likely. However, other people on here have told me they don't have this problem.

What else do you guys suggest I do? Is everybody else really running several large applications without a problem. For those who tried before, you probably did with the native applications. Would you please try with a couple of third-party applications, preferrably large ones? Opera (full, not Mini) is pre-registered and free for the 6682 (download from here) and ProfiMail, which also installs ProfiExplorer, has a trial you can also download from here. By the way, this is the best e-mail client out there, hands down. I am yet to find another one that has SMTP authentication.

As you can imagine, any type of feedback will be appreciated, as I am out of ideas right now.

Thank you all in advance!

Posted by: Razor1973

I have. And Nokia too. No help.

Here's a new twist. Any other ideas?

Posted by: Rcadden

Do you also get low memory alerts on your 7610 when you try to open too many apps? The 6682 is newer, and apparently that's how it handles memory overloads, it simply shuts down other programs. I personally have had AgileMessenger running, the gallery playing music, and have taken a call, without anything shutting down. And I can run NetFront 3.2 and Agile at the same time, no problems. However, once I try to run more and more apps, it shuts some down. No biggie, just reopen them. But had you read the other thread, the 25 page long one about teh 6682, you would have known that this issue has already been acknowledged, and talked about. It's a known issue, and it's also known that it has to do with the memory alotment

Posted by: .7

threads merged

Posted by: Razor1973

Thanks, tripy. This will now reduce the number of people who will read my post and be able to offer feedback/help.

Have you seen how many 6682 threads are out there? A simple title-only search returned 53. And that's only in this forum.

Posted by: kuj

Isn't the OS on the 7610 Symbian 7.0? That could be the difference. Since the 6682 is Symbian 8.0, it may use up more memory just for the OS.

Posted by: mbranscum

Wirelessly posted (Nokia 6620: Mozilla/4.0 (compatible; MSIE 6.0; Symbian OS; Nokia 6620/4.22.1; 6936) Opera 8.50 [en-US] UP.Link/6.3.0.0.0)

It is a low mem issue. Is not a defect. It is a hardware issue. Nothing can be done. Sorry.

Posted by: harlenm

How do you check what programs are running at one time? And how do you shut down programs that are open?

I'm still trying to figure out how s60 works.

Posted by: Razor1973

Quote:

Originally Posted by kuj

Isn't the OS on the 7610 Symbian 7.0? That could be the difference. Since the 6682 is Symbian 8.0, it may use up more memory just for the OS.

The 7610 is indeed Symbian 7.0, whereas the 6682 is 8.0a. However, they both feature unlimited JAR size and unlimited heap size. If an application cannot start because the memory is low, you receive a message saying "Memory is low. Please close some applications..." and the application shouldn't open. In this case, it is opening and killing all others. That's not the way it's supposed to work by design.

Posted by: Razor1973

Quote:

Originally Posted by mbranscum

[SIZE=1]It is a low mem issue. Is not a defect. It is a hardware issue. Nothing can be done. Sorry.

It is indeed a defect. Please read above.

Posted by: Razor1973

Quote:

Originally Posted by harlenm

How do you check what programs are running at one time? And how do you shut down programs that are open?

I'm still trying to figure out how s60 works.

There's a dedicated key for that in Series 60 phones. You hold it down and in less than a second, a bar with the running applications appear. There, you can switch to one of them or kill it with the [c] key, another dedicated key.

Posted by: bigboiben783

wut key is that/

Posted by: naviwilliams

...now that I have the new version, i.e. new firmware, I swear the phone is slower. Now, mind you, I've had the phone less than 24 hours. So, I will monitor it over the next 24 and see how it goes - and no, I've not loaded lots of stuff on there. As a matter of fact, only FE Explorer and Auto Lock...

Posted by: Razor1973

Quote:

Originally Posted by tw1511

...and no, I've not loaded lots of stuff on there. As a matter of fact, only FE Explorer and Auto Lock...

Would you just as a test please? Don't you want to know if you have this problem too? All you need to reproduce is is those 3 pieces of software I mentioned above. You can uninstall them later if you don't like them, which I doubt.

Posted by: naviwilliams

Quote:

Originally Posted by Razor1973

...without re-reading the entire thread, I need to install:

1. Opera
2. Profimail &
3. Profi Explorer, no?

I'll probably do this tonight, and once done, I need to run ALL three at the same time, no?

Once done, I will post results...

Posted by: Razor1973

Quote:

Originally Posted by tw1511

Yes. That's exactly it.

If you manage to open all 3 at the same time, then you've already accomplished more than I can. However, if you indeed can, can you also try opening a couple of other original apps and see what happens? RealPlayer, Music Player, Video Editor, Image Manager, etc. Those are relatively large ones too.

Thanks a lot in advance!

Posted by: harlenm

So, my 6682 had a defective * key, so I returned it for a new one. The old one had 4.62, the new one 3.01. It ran really slow. I was mad that the store exchanged for an old software, so I returned that one to the original store I bought the first one from with the new software.

I now have a phone with 4.62, and have a working * key.

So far, no errors or low mem warnings, but the most I've had open at once is Opera, messaging, contacts, and virtual radio.

Posted by: Gunner1

Which number on the back of the phone is the serial number? I tried both the 3566 number and the 0522 number and the online XBM thing rejected both of them, now it won't let me even attempt to input the serial number, tells me to call customer care!

Posted by: naviwilliams

Quote:

Originally Posted by Gunner1

Which number on the back of the phone is the serial number? I tried both the 3566 number and the 0522 number and the online XBM thing rejected both of them, now it won't let me even attempt to input the serial number, tells me to call customer care!

...it starts with 35; but, make sure you DON'T enter any slashes or anything, numbers only!

Posted by: naviwilliams

Quote:

Originally Posted by Razor1973

...done, multiple programs installed (3rd party ones) and the mobile still works fine, i.e open multiple applications etc. No memory errors. But, like I said in another post, am sure the new firmware is slower than the old one. Well, to me anyway...

Posted by: Razor1973

Quote:

Originally Posted by tw1511

tw1511, thanks. However, it's not that I cannot open more than one third-party application at once, but that I can only open a few and the number depends on how large they are. For example, if I have Opera and ProfiMail open, once I try to open ProfiExplorer, BOOM, that's it. Opera and maybe ProfiMail will both disappear. However, I can open up to 4 or 5 third-party applications provided they're small. I just tried doing this with my 7610 and I had up to 8 large applications open with no problem. If you try to open a new one and there's no memory, it will simply go back to the menu and not open it, but definitely not kill the already open ones. Wish I could say the same about the 6682!

Posted by: Gunner1

Quote:

Originally Posted by tw1511

...it starts with 35; but, make sure you DON'T enter any slashes or anything, numbers only!

Anyone know if there's a way to get the Cingular server to give the option for the exchange again once you've put the serial in wrong?

Posted by: Razor1973

Gunner1, please do not take the thread off-topic. I need people's feedback and these posts simply deviate the matter. A new thread would actually get more attention. Thanks a lot.

Posted by: netlennium

For what it's worth, my 6682 is doing the same thing. As a test, I opened several built-in apps and some small third-party ones. Everything was running along fine, including the music player in the background. Then I opened up Google Local, which is a real memory hog, and everything else exited in the background - I was clued into this by my music stopping.

It's really, really disappointing that Nokia chose to hobble this phone with such a limited amount of RAM.

Posted by: Razor1973

I am sorry you are experiencing the same trouble. What firmware version are you using? Is your phone Cingular-branded?

I agree with you that this phone should have more memory, but the fact that the 7610 behaves much differently with the same amount of memory tells me the problem, although rooted in the lack of memory, is not directly caused by it, but in the handling the software does of it.

Either there's a bug Nokia and Cingular need to fix or Symbian 7.0 (7610) and 8.0a (668x) handle memory in very different ways and we have to stick to the older version or live with the hassles of the new one. Either way, this definitely removes cookie points from Nokia/Symbian in my book.

Posted by: netlennium

Sorry, I should have specified. It's a Cingular-branded phone with the new 4.something firmware. (I checked upon purchasing.) It seems to be a pretty deliberate behavior - if a foreground app needs more memory than is available, it will close as many background apps as necessary. It's actually sensible behavior, but some warning would be nice... something like "this app needs more memory, okay to close these other apps?"

Unfortunately, after the phone decided to start randomly powering itself off, I decided to return it. Here's hoping Nokia/Cingular get it right in the next S60 smartphone, as I really like the system.

Posted by: Razor1973

I must say I am seriously considering biting the Microsoft bullet and getting the 8125 when it comes out or even going with Verizon and their new Palm Treo 700w running Windows. (I had the 2125 for a day and didn't like it.)

That, or I wait for the Sony-Ericsson P990 to come out and stay with Symbian, just UIQ instead of S60.

The fact that Cingular will be rolling out their 3G network in the South Florida area sometime in 2006 (hopefully!) also makes me wonder whether I should get a 3G phone now (not many choices out there) or live with the 6682 until I can get a 3G phone I really like by the time the service is available in my area.

Point is, although the 7610 is my favorite phone so far

, I am pretty disappointed with the implementation of the same O/S in the 668x