store experience..not fair

Originally Posted by Jhumien

i don't work at cingular. but i read the cingular forums and when it came time to add a line, i figured that i would go into the corp store at my mall and do so..
well, i go into the store and the guy was cordial, etc. i said i wanted to add a line, and he asks for my number and name and tells me that the contract will be extended for two years, which was fine (even though i thought for some reason that it would only form a new 2 year contract on the 9.99 added line and leave the main line alone). Fine, i can deal with that.
next, he tells me that i need to add a 9.99 media bundle to my plan for one month to add a line. it's at this point that i start to get a little skeptical. 9.99 just to add a line? i'm already signing a two year contract.
moving on, the guy asks me what phone i had in mind. well, i looked online and SIX phones were for free and the nokia 6030 was 19.99 and the nokia 6102 was 29.99. i had enough money on me to pay for these phones if there weren't any free ones. i did expect to be offered a free phone in the store, since there were 6 offered for free online, and i said..well, i'll get whatever's free, im not really picky...
there were no free phones available in the store. HOW can the stores compete with cingular.com??? I was pissed, not at the guy, but at whoever is pricing the phones so that you are pretty much paying 80 dollars MORE if you go into a store. i think he said i could pay 80 dollars for the nokia 6102, and that that was the cheapest phone that they had. i felt bad that i had to leave the store, for no other reason that while i wanted to give this store some business, it would have been STUPID to do so! I would have paid 20, 30, 40 for the phone..i would have paid a $36 activation fee..but to be binded by a 2 year contract and STILL paying $80 for a phone? when i can get the same phone online for free?

i just thought i'd share this..i don't think the stores have a fair shot, if they have a shot at all, at attracting customers. opinions?

^^EDIT^^i'd also like to add that the store is right next to a radio shack..not across, not diagonal, but right next to a radio shack. there was one person in the cingular store and i'm pretty sure they were arguing about something on a bill. cingular is going out of its way to screw this store and others like it.

Originally Posted by celltechy

Why Is This In The Agents And Employees Forum... This Is Going To Be Closed

Originally Posted by b!6@2

You can always get it online, but don't expect to recieve help in the store when you have troubles with the phone you recieved in the mail. Call customer care; "We can't (wont) do anything about it" Typical customers will think this is crap. "Arent you cingular?" " I got this from cingular!"

The store covers commissions, bills, utilites, wages, insurance, etc... a normal business.

The $9.99 media bundle add is a scam. It's not required to add a line.

If you don't want to pay anything but just the tax, get it online; No ones stopping you.

Originally Posted by Jhumien

im not asking for help. im not asking for any deals or any insider knowledge. and i dont remember this being an agent/employee ONLY forum..so if this doesn't belong here, im sorry. a moderator could move it if he or she sees fit.