vB Easy Archive - Is the paystation really that hard to figure out?

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Is the paystation really that hard to figure out?
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Posted by: Freakshow105

Is it me or is our paystation super simple to figure out? I swear no one can figure out how to use it. They give me a blank stare "what do i do now?" when it says select what you want to do and in big letters "Make a bill payment."

i dunno

Posted by: audiovoxx

LOL i know what you mean ive had it with people asking why we cant take the payment in the stations.... how hard is it to touch the screen and type in your number.... not to mention about people making a fuss about over paying .92 cents

Posted by: penk

Quote:

Originally Posted by audiovoxx

not to mention about people making a fuss about over paying .92 cents

if the 92 cents is a "convenience" charge for me to enter the store, press buttons on a machine and not interact with any humans other than to have them point to said machine... then i have a problem with paying that 92 cents.

i would rather pay $0.92 for a sales and customer service employee to process the payment at a register than to be charged that fee for me to "do all the work myself".

the more "automated" process is that which is designed to save everyone time and money. if the company's intent is to remove the more banal acts from a sales rep's duties, to allow the most available time for those that generate revenue, then maybe they should give my idea a try.

Posted by: Freakshow105

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Quote:

Originally Posted by penk

Quote:

Originally Posted by audiovoxx

not to mention about people making a fuss about over paying .92 cents

no...its not a charge...what he meant is say your bill was 45.08. since the machine does not give change they over pay the bill by .92 cents. that just credits to the next bill. people freak about not getting .03 cents change back before. I once gave a customer 3 cents out of my pocket to shut them up

Posted by: audiovoxx

haha ive been tempted to do that.... today we had a lady make a big fuss because we would not sell her a pin through our registers.... i mean how hard is it to touch the machine... type in your number... area code and then just put the money in the machine.... and after that she was still pissed because we would not do *888* omg... how lazy can a person get???
in any case she seaid she would make sure they got rid of that pay station at our store LOL

Posted by: .7

Quote:

Originally Posted by audiovoxx

haha ive been tempted to do that.... today we had a lady make a big fuss because we would not sell her a pin through our registers.... i mean how hard is it to touch the machine... type in your number... area code and then just put the money in the machine.... and after that she was still pissed because we would not do *888* omg... how lazy can a person get???
in any case she seaid she would make sure they got rid of that pay station at our store LOL

I thought you get paid like an accessory if you sell a PP card?

Posted by: Freakshow105

Quote:

Originally Posted by tripy

I thought you get paid like an accessory if you sell a PP card?

we do get paid for it

Posted by: audiovoxx

what market are you guys in??? i havent gotten paid for PP cards in ages...

Posted by: ChocoDough

It is amazing the amount of people who pay bills in our store. And we don't even have a pay station.

But what really amazes me is the amount of people who actually don't have bank accounts. I mean c'mon, how can you really exist in a civilized society without a checking account.

Before I worked for Cingular, I would have never thought of going to a store to pay my bill. I would sit down and write out all my checks and mail them out. Now-a-days I do electronic banking. Only have to hand write one check a month, which is my rent.

There are do many ways to pay your cingular bill, why people wait until the last minute and come into the store is beyond me.

Posted by: gregsmith59

Quote:

Originally Posted by ChocoDough

...
But what really amazes me is the amount of people who actually don't have bank accounts. I mean c'mon, how can you really exist in a civilized society without a checking account.
...

Many people did have a bank account at one time, but then they bounced a check. These days most banks rape the customer so bad once they bounce a check (with daily fees of $20 to $200 or more, depending how many checks bounced, until the account is brought positive) that it's hard to ever get out of that hole. So they walk away from the bogus "debt" ($1,000 of fees for a small overdraft) and then Chex Systems gets a report and they can't open another account for years.

It's really shameless behavior on the part of the banks.

Posted by: ASimpleFarmer

i had a guy sit there for a while paying a hundred dollar bill with all ones

Posted by: OnlyOneSpiffy

I think people are so used to having other people do things for them that they don't want to do anything for themselves. Plus, I've noticed people hate to read hence the difficulty of the payment station. I'm surprised people can work ATM machines.

Posted by: theclarks1

Quote:

Originally Posted by gregsmith59

I know several bank managers that fix a first time and sometimes a 2nd time problem. But when you have a person who writes a 500$ check and has 20$ in the account then I dont blame the bank. Or you have customers that write a check have that amount only in the bank, then use the atm for 100$ before the check comes through. So the honest people only do it once, the others I dont know. I would rather have lots of people in here paying bills so that I can get more return business then have them pay at the machine. Im sure that if you are nice to them they will tell others.

Posted by: audiovoxx

its still amazes me to see people strugle with the payment station how difficult is it?? touch the screen and enter information you know...... i get people who dont know their number and their area code unbelievable LOL

Posted by: cingtd

Consider the fact that no IQ test is required to get a phone, let alone use one.

Posted by: audiovoxx

LOL
i mean honestly people walk in to my store wanting to make a payment and they go well i dont know my number i dont call my self.... do they give their number out???
how can someone not know their zipcode i mean honestly

Posted by: Alfred_Neuman

or social.. god i wanna slap ppl who dont know their ssn#.

is it that hard? how do ppl remember how to drive? where they live? when to eat? when to shower?

hell some ppl dont shower.

Posted by: penk

Quote:

Originally Posted by Alfred_Neuman

or social.. god i wanna slap ppl who dont know their ssn#.

is it that hard? how do ppl remember how to drive? where they live? when to eat? when to shower?

if only there were some gizmo that could store this information, or perhaps have a list of things to keep up with, and then maybe it could even make a noise to remind them to do these things!

if only...

Posted by: Dhack32

my favorite is the people who walk in..start tapp'n away at the screen...make a mistake but somehow do not see the backspace button; so then they wait in line for a rep , and go ballistic on you; saying the paystation doesn't work worth a darn...and all this while; the dang machine is goin beep beep beep in the background...AH!!! it's great to use common sense sometimes.

Posted by: LvGSM

What we at this store LOVE is when the paystation REALLY IS down... people that cant make their payment stare at you and say "If my phone gets shut off its your fault" sure it is... thats why we MAKE you wait until the last day to pay your bill