vB Easy Archive - i seriously want to hit some CS/internal collections people

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i seriously want to hit some CS/internal collections people
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Posted by: Alfred_Neuman

so im tryin to reach CS when i the calls forward to recievables.

covo goes like this:

"yes im joe schmo from allover us calling on xxx-xxx-xxxx."

dumbguy:" so how can i help you?"

me:" phone isnt recieving phone calls. want to see whats going on"

DG:" this is recievables, you'll have to call CS for that"

me:" i did. it'll simply forward me back to you guys. can you transfer me over?"

DG:" no, call CS."

me: "i just said regardless, it'll forward me back to YOU guys"

DG" what number you're using?"

me(i simply dial 4000 and i hit CS but im not telling him this):" 1-866-cingular"

DG:" no, call 1-800-331-0500"

me:" both go to the same place so ill end up back at recievables"

DG:" no, call them"

me:"..........ok whatever"

DG:" did i help you with everything you need?"

me:" no, you were more useless than a pair of used condoms. thank you bill"

Posted by: distortion

Welcome to the club buddy....welcome to the club.

One wonders how they stay in business by employing retards. Seriously....most Cing CS/reps are retarded. God forbid the live store freaks...ohh yah...and lets not forget those sofa king we taught it mo-rons in the kiosks...OMG...someone save us!!!

Posted by: gregsmith59

Quote:

Originally Posted by distortion

Welcome to the club buddy....welcome to the club.

I'm curious if you are from Melbourne Florida or Melbourne Australia. Because, while I think Cingular CS is pretty lame, I've never met such a big bunch of retards as I did in a few Australian cell phone stores.

Posted by: cingtony

Why not put in your own number when calling in so it gets forwarded to customer service . Its not like any of the outsourced people get a screen pop anyway.

Posted by: NukuCamui

at least when a call you make gets routed to collections, they answer. In CS, we're constantly getting a message that collections is closed and its the middle of the damned day.

Posted by: distortion

Quote:

Originally Posted by gregsmith59

Melbourne, FL

Posted by: coreycore02

yeah sorry to hear bout that crappy call you had. i know first hand that there r some stupid people in the collections dept and trust me its partly cingular that made him say what he did. stupid PAR and the stats that collections has basically pushes the rep away from transfering calls. its frowned upon if u transfer so most reps find anyway they can to not tranfer a call just to pass their stats for the day. luckily they have loosened up a bit on these this year so hopefully ull get less of this bull, but hey its no excuse nontheless no one should be denied a transfer if they ask for it especially when u know the call woulda just routed back to collections in your case.....

anyways, just pointing out my opinion from the collections standpoint

Posted by: Alfred_Neuman

is it bad that i sigh in relief when i get 2 specific people from cs and C&A when i need to call them?

course i always remind them they are the best out of all reps from cs. just tryin to raise their morale a bit. dont want my 2 fav reps to leave us.

Posted by: anubis9278

Quote:

Originally Posted by Alfred_Neuman

me:" no, you were more useless than a pair of used condoms. thank you bill"

oh man, you made me fall out the chair with that one.

Posted by: bssop

I like the ones that tell the customer that their phone is broken and they need to go exchange it at the store for a new one.... OR you can get a free upgrade.

Posted by: Alfred_Neuman

im pretty sure reps who do that do it to simply get them off the phone because: a: something to do with calls they get (ask cs reps here whatever they get yelled at)

b: simply want to get off the phone due to they're getting off work, or just dont want to deal with them anymore.

im going with B.

Posted by: KikoKazuma

I can walk upstairs and smack them all around for you if you want. I'm internal and I freakin' hate 99 percent of those care reps...They don't know crap. I know my stuff though, so I'm cool...