vB Easy Archive - Customer profiles

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Customer profiles
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Posted by: hury up n wait

Ok so in my office we use several abbreviations(sp) to describe different issues. Just wondering what everyone else does.

Example:
ESO: Equipment Smarter Than Operator
Cust comes in " my fone dont work" b/c its not on
thats ESO i've actually put this in account notes.

id 10 t Form
this works great for the FNG's in ur store
great work now ask Joe for an id 10 t form (ID10T)

to finish up.

FNG
F****n New Guy

just curious.

Posted by: NukuCamui

we use the id 10 t error alot

Posted by: anubis9278

one of my stores has a DA list post up for customers to sign.

DA of course stood for dumb a$$.

Posted by: ironmaiden

Nice to know this is what you think of your customers

Posted by: anubis9278

all in fun...you should here what they call us...some are so creative you cant help but laugh

Posted by: BellaDea

lol.... true. and I don't just think these things at work...... just about every where I go...lol

Posted by: ironmaiden

Hey, I wouldn't go callin you folks names!! It isnt easy dealing with the public and I realize you're just trying to make a livin' like the rest of us.

I recall my stepdad telling me about the day he was in Circuit City a few months ago and a customer was rippin' into the Verizon sales rep, I mean she was screamin at him and swearin' that she was gonna get him fired. It was all over an issue with a phone battery and she thought she deserved a new phone (free of course). My stepdad said he felt so sorry for the poor guy, she was just an awful rude woman and he kept calmly trying to explain the situation with her but she would have none of that. She even got his supervisor involved.

So I can say i understand where you're coming from and I always try to be kind with any sales or cs rep i deal with.

I just shudder to think that when i leave the store they are all having a good chuckle behind my back

ironmaiden

Posted by: kilowatt

Quote:

Originally Posted by ironmaiden

Nice to know this is what you think of your customers

come on pal...lighten up. if you work in a store you should be able to relate to everyones situation. if you don't work in a store then mind your own busines. it's nice to be able to have a little fun at other peoples expense.

Posted by: kilowatt

okay obviously you don't work for cingular in any way. so yes, we are probably laughing at you when you come in and ask a silly question.

Posted by: ironmaiden

I did work in retail a few years ago, I understand the public can be nasty to work with. read my second post.

ironmaiden

Posted by: ironmaiden

I only ask intelligent questions

ironmaiden

Posted by: kilowatt

oh, well if that is the case we probably don't laugh at you then...since you're a female we probably stare at your backside as you walk away though. sorry, it's a natural response to a beautiful woman.

Posted by: ironmaiden

Why thankyou very much

ironmaiden

Posted by: ironmaiden

BTW kilowatt, I do like your sig

ironmaiden

Posted by: anubis9278

Quote:

Originally Posted by kilowatt

sorry, it's a natural response to a beautiful woman.

how true...how true

Posted by: Rcadden

Haha. Kinda related, when I worked at a Dry Cleaner's in high school we would add a $.50 PITA fee on some people's orders. PITA of course stands for Pain in the @$$.

Posted by: hury up n wait

PITA thats a good one