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Nationwide OPUS

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Posted by: B-Money

I envision a day where OPUS will be completely national, where we'll be able to make changes to accounts that are out of our market, and where FT plans can have numbers with different area codes on them....

Is it pointless to envision that day? Lately I've noticed that we can at least look at out of market accounts as of a couple weeks ago...so is this a "baby steps" sorta thing?


Posted by: Sprinter

Quote:
Originally Posted by B-Money
I envision a day where OPUS will be completely national, where we'll be able to make changes to accounts that are out of our market, and where FT plans can have numbers with different area codes on them....

Is it pointless to envision that day? Lately I've noticed that we can at least look at out of market accounts as of a couple weeks ago...so is this a "baby steps" sorta thing?


OPUS is not a billing system, but rather a front end system that talks to the real billing systems. It talks pretty fluently to the Orange system in your home market, be it Telegence or CARE, but can talk "somewhat" to AXYS and Siebel. If your home market uses Telegence and you look up a CARE account, you get to see some stuff, but it's not like when you look up a CARE account in a CARE market. This is becuase there are actually two OPUS's, one for CARE and one for Telegence markets.

What keeps reps from working on out of market numbers is just commissions and how to pay them cross market. The numbers on FT plans could (theoreticly) be in different markets, so long as they are both from the same billing system. Telegence covers the former SBC territories and CARE for former BellSouth areas, for the most part. This means you couldn't have a Tampa number on the same account as an LA number since one would be in CARE and the other in Telegence.

One day, there should be ONE system. Then all of our dreams would come true!

Also, I'd like to add that I wish telesales and estore would use OPUS. Whenever someone buys equipment at a COR that uses OPUS, the receipt is there for any other OPUS user to view, anywhere in the country. Sometimes it's a chore to try to find a customer's receipt if they got stuff from the web or phone.


Posted by: Seltzer

Quote:
Originally Posted by Sprinter
Also, I'd like to add that I wish telesales and estore would use OPUS. Whenever someone buys equipment at a COR that uses OPUS, the receipt is there for any other OPUS user to view, anywhere in the country. Sometimes it's a chore to try to find a customer's receipt if they got stuff from the web or phone.


You shouldn't be looking for EStore or Telesales receipts. I believe the return policy states that the customer must return or exchange handset via the same channel it was purchases (COR:COR, EStore:EStore, etc). Plus think about it, why should a sales representative waste his or her time dealing with a customer who chose to be cheap by going online. Until the day that Cingular allows "official" Cingular.com or Telesales price-matching, COR shouldn't be dealing with the garbage of exchanges and returns. You get what you pay for, and the price difference of phones if the convenience of a store. Simple as that.


Posted by: Sprinter

Quote:
Originally Posted by Seltzer
You shouldn't be looking for EStore or Telesales receipts. I believe the return policy states that the customer must return or exchange handset via the same channel it was purchases (COR:COR, EStore:EStore, etc). Plus think about it, why should a sales representative waste his or her time dealing with a customer who chose to be cheap by going online. Until the day that Cingular allows "official" Cingular.com or Telesales price-matching, COR shouldn't be dealing with the garbage of exchanges and returns. You get what you pay for, and the price difference of phones if the convenience of a store. Simple as that.


We can "officially" take returns from any Cingular owned channel, at least in my market. The COR location gets full credit for the return as long as there is an original receipt showing the purchase price and date as being less than 30 days from the exchange or refund. I really don't care if someone returns stuff to us since it gives me a change to sell them extra stuff. They also will be more likely to return to our store since they know we can help them.

We are all Cingular, so we at my store try to help our customers no matter what.


Posted by: Seltzer

Wirelessly posted (HTC-2125/1.2 Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; Smartphone; 176x220) UP.Link/6.3.0.0.0)

Quote:
Originally Posted by Sprinter
Quote:
Originally Posted by Seltzer
You shouldn't be looking for EStore or Telesales receipts. I believe the return policy states that the customer must return or exchange handset via the same channel it was purchases (COR:COR, EStore:EStore, etc). Plus think about it, why should a sales representative waste his or her time dealing with a customer who chose to be cheap by going online. Until the day that Cingular allows "official" Cingular.com or Telesales price-matching, COR shouldn't be dealing with the garbage of exchanges and returns. You get what you pay for, and the price difference of phones if the convenience of a store. Simple as that.


We can "officially" take returns from any Cingular owned channel, at least in my market. The COR location gets full credit for the return as long as there is an original receipt showing the purchase price and date as being less than 30 days from the exchange or refund. I really don't care if someone returns stuff to us since it gives me a change to sell them extra stuff. They also will be more likely to return to our store since they know we can help them.

We are all Cingular, so we at my store try to help our customers no matter what.


So, tell me if you lost a 5-line deal to free Nokia 6102s from Estore, would you still say that its one company? So you just basically get to do the grunt work, and you're ok with that? Wow...


Posted by: Jonmango

Quote:
Originally Posted by Seltzer
Wirelessly posted (HTC-2125/1.2 Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; Smartphone; 176x220) UP.Link/6.3.0.0.0)



So, tell me if you lost a 5-line deal to free Nokia 6102s from Estore, would you still say that its one company? So you just basically get to do the grunt work, and you're ok with that? Wow...


I'm ok with helping customers and making sure they come to me/my store whenever they need addt'l lines or features. Adding stuff to existing lines without an upgrade helps Triple Crown, which I like.


Posted by: colione

actually, everyone is migrating to the telegence billing system. One reason is because Telegence allows cross market activation (like att used to do). Another reason is so everyone is on one billing platform, to make it easier to help every customer, no matter where your call center is, or where they are from if your in a store.

O, fyi... My store matches estore for anything over 2 lines, and deffinately for 5 lines. Hell, sometimes we even match it for one line depending on what they are signing up for, and what features they get. We also match the local walmart, best buy, and radio shack. Luckily, we don't have any independent agents near us, or we'd be matching them too. By the way, I'm in a COR location.


Posted by: Freakshow105

its coming soon!


Posted by: B-Money

Any word on how soon? Month? Few months? 5 years?


Posted by: Alfred_Neuman

i miss telegence.

god the info you had on telegence from seeing if the activation was done, checking on the irdb,everything.

opus no, non of that. opus confuses the hell out of me at times with billing. lets not talk about when u do any sort of sale regarding phones with a contract. auto suspend. cant do anything with the account until its activated.

please, lets all revert back to telegence.


Posted by: Alfred_Neuman

oh and it gets annoying when you get logged out after 30mins.


Posted by: colione

well all the opus problems lately have something to do with the upgrades to allow telegence access, so it's not that far off...




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