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Originally Posted by Alfred_Neuman
promises after promises, promoted but then backed down on said promotion and bunch of small issues that just keep on going, i've had enough.
i know a lot of you have read my posts, which always seemed to be bashing cingular. i know a lot of you asked yourselves "why hasnt this guy quit if he hates it so much?". I know a lot of you only saw me post negatively against the company as a whole.
I also know a few of you are thankful i did post some nice and useful information which i probably shouldn't have. I also know a few of you saw past my negative posts and saw my frustation along with many cingular reps who could only tell the world just how messed up things were/are.
Those those who did, i'd like to thank you.
Words expressed on a website such as howard forums can be seen as one thing, when in reality the tone and meaning to it is another. A lot of my posts seemed like i was complaining about the pay and other things; this is partially true. I did complain about pay for awhile until i realized things change all the time. IT did get worse for us, but now its getting better. The days of 4k commission checks just simply will not exist much longer in this industry. If we expect that, we're simply fooling ourselves. We're better off selling homes for that.
After all the ups and downs i have expierienced during my time with cingular wireless, i will never forget my time prior to the merger. I felt this was THE job i wanted for the rest of my life. I have always sold cingular wireless and truely believed in cingular. Funny how things change in us.
Sure i wasnt making 3-4k like other sales reps did.Money to me isnt end all be all. I loved my co-workers and management. I enjoyed my first ARSM because he was down to earth human being and understood our store so well. We did our best to help out any long time loyal customers; or atleast i did. Unfortunately, that wasn't something that would last for too long.
The buyout of AT&T wireless begun.
It almost feels like i've been working under the new AT&T since i begun. The merger did not make me feel like im employed by cingular wireless. I felt like i was under AT&T wireless who is going at full throttle to save itself but in the process of making sales reps lives worse than it was prior to the merger. It felt like the darkside of AT&T wireless arose after it got knocked down and said screw it to both their employees and customers who stuck around for this turnmoil. This included the locking of phones (cingular had unlocked tri and quad band phones), rate plan changes to those similar to verizon, commission cuts. This is after "cingular" ranted and raved how it's going to so much better for BOTH employees and customers.
And that my friends, is what i have felt since day #3. of post buyout. Morale for work can only be held up high upto a certain point. Most reps i know left because they simply could not deal with tons of idiotic policies aka protocols placed on us and because of paycuts. I stayed around because i didnt mind the paycut too much at this point. MY co-workers and management are what me happy to be there. I wont deny i was ticked that a cut came in, but then i realized i'll take my like for my job (which was going down and down) over money, because these people,my co-workers made it worth it to me.
Then, suddenly, end of the year rolls around and noone from my core group of people is left. The people who made life for me happier, who made me forget about the protocols, the Secreat shop.. they were gone. I'm now stuck with new people who simply just dont care about their jobs as i did. I did my best as a sales associate to train them, to make them knowledgable to my level, but that simply cannot be with them. Why? because they simply dont have the passion for this job as i did( remember, i love cellphones, i love the idea of BSC's, how things work,etc). That my friends, is what leads me to where i am today.
I applied for assistant manager, because ultimately my goal was to become a manager. somewhere in the process i got the job, but then i didn't. This is and was my last blow i can take. In the real world, i never showed my disgruntled faced about things, i did my best to make sure my store was running smoothly and that we had everything we needed. I'd make sure inventory was up to date, make sure we had everything clean and i trained the reps how to use opus( essentially trained them prior to their official training).
this brings us to my current time, as i type this. this took me over an hour to somewhat explain how my life with cingular has been. I did what cingular asked from me even if we didn't agree eye to eye. I've busted my arse making sure my place was running fine. I've put in more than 90 hrs in a week to make sure it was fine, but in the end, i ended up getting the shaft after all this.
overall, i'll thank cingular for the good times and the bad. they helped guide me out the door for the final time. Cingular has managed to make me go from loving this type of job, to flat out hating it, but in the end i'll thank them. While my window within this industry closes, a new one opens for me....in the IT field.
i know this is a long post, but for my final rant regarding cingular i needed/wanted to give those naysayers a glimpse into my life that i rode on. I was once a proud cingular wireless customer and now....i'm simply account #11,764,203 out of 54 million.
thank you all and good night.
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j/k alfred
Good for you. That's the only way to do it. 
