vB Easy Archive - Anyone else notice a shift in the last 30 days?

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Anyone else notice a shift in the last 30 days?
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Posted by: AFamily

I work in a call center in California...I'm not sure if anyone else is noticing this or if it's just something that I'm imagining in my head but it seems that a couple of months ago Cingular got really hardcore about "Taking care of the customer! Stats?! Who cares! Take care of the customer's needs!"

..but within the past 30 days I've started to hear more things from the company like, "we're not a non-profit organization" (I heard that one twice in my team huddle & at least 5 times in a training I had) and also this thing with the more than 50% off network roaming cancellations.

Anybody else noticing the company starting to care just a tiny bit less about "taking care of the customer" and caring a little more about getting fat cash! or is that just me?

Posted by: chargebk

Quote:

Originally Posted by AFamily

"we're not a non-profit organization"

Anybody else noticing the company starting to care just a tiny bit less about "taking care of the customer" and caring a little more about getting fat cash! or is that just me?

YES i agree, As stated previous "what are your stats" will be the ongoing motto. As for being a non profit organization..... Try being an agent in these conditions. See my post Approved for STD upgrade!

"tHE cUSTOMER rULES"

LETS KICK A WHOLE BUNCH OF CUSTOMERS OFF OUR SERVICE BECAUSE THEY USE PARTNER NETWORK.

ok why didnt we just resort to the Verizon theory are you "IN"

God this is GREAT!

Posted by: Lambert

Quote:

Originally Posted by AFamily

I work in a call center in California...I'm not sure if anyone else is noticing this or if it's just something that I'm imagining in my head but it seems that a couple of months ago Cingular got really hardcore about "Taking care of the customer! Stats?! Who cares! Take care of the customer's needs!"

..but within the past 30 days I've started to hear more things from the company like, "we're not a non-profit organization" (I heard that one twice in my team huddle & at least 5 times in a training I had) and also this thing with the more than 50% off network roaming cancellations.

Anybody else noticing the company starting to care just a tiny bit less about "taking care of the customer" and caring a little more about getting fat cash! or is that just me?

I think you know. Have any MAJOR CHANGES taken place lately?